cambridge service alliance

In this special podcast the Director of the Cambridge Service Alliance, Professor Andy Neely, who is also the Director of the Institute for Manufacturing at the University of Cambridge, discusses the highlights and trends in manufacturing that companies are tapping into in 2016 to make the switch to supplying more services to their customers. Professor Neely discusses: • Who the companies that form the global alliance of the CSA are and how they can provide case studies for others to learn from • What can be gained from learning what your customers’ customer’s needs are • Why technology is leading the way in finding new ways of connecting networks and supply chains • Where knowledge exchange with others works and how to build new collaborations even with your competitors • When using the CSA roadmap of seven Critical Success Factors in the shift to services can inform your management decisions and give you new tools to help measure success • How best to plan for Industry 4.0 and when to start changing the way you work whether you are the first or last to do so • The theme of the Cambridge Service Alliance Service Week in October is “Innovating Your Business Model in a Digital Age” bringing together leading Alliance members and other key collaborators to provide thought leadership on platforms, services and data.

In this special podcast the Director of the Cambridge Service Alliance, Professor Andy Neely, who is also the Director of the Institute for Manufacturing at the University of Cambridge, discusses the highlights and trends in manufacturing that companies are tapping into in 2016 to make the switch to supplying more services to their customers. Professor Neely discusses: • Who the companies that form the global alliance of the CSA are and how they can provide case studies for others to learn from • What can be gained from learning what your customers’ customer’s needs are • Why technology is leading the way in finding new ways of connecting networks and supply chains • Where knowledge exchange with others works and how to build new collaborations even with your competitors • When using the CSA roadmap of seven Critical Success Factors in the shift to services can inform your management decisions and give you new tools to help measure success • How best to plan for Industry 4.0 and when to start changing the way you work whether you are the first or last to do so • The theme of the Cambridge Service Alliance Service Week in October is “Innovating Your Business Model in a Digital Age” bringing together leading Alliance members and other key collaborators to provide thought leadership on platforms, services and data.

Marcus Eurich, Cambridge Service Alliance, presents a Webinar on the Business-to-Consumer Lock-in Effect. Presented on 10 November 2014.

Marcus Eurich, Cambridge Service Alliance, presents a Webinar on the Business-to-Consumer Lock-in Effect. Presented on 10 November 2014.

Webinar by Alliance Directory, Professor Andy Neely, introducing the Cambridge Service Alliance

Webinar by Alliance Directory, Professor Andy Neely, introducing the Cambridge Service Alliance

Interview with Professor Chris Voss, London Business School, as he explains his recent research, which looked at how to design Customer Experience

Interview with Professor Chris Voss, London Business School, as he explains his recent research, which looked at how to design Customer Experience

Professor Michael Cusumano of the MIT Sloan School of Management on why traditional product-based manufacturers should be looking at the software industry as an example of the importance of investing in service research and innovation.

Professor Michael Cusumano of the MIT Sloan School of Management on why traditional product-based manufacturers should be looking at the software industry as an example of the importance of investing in service research and innovation.

The world of services is growing and with this expansion services are becoming more complex. Firms now seek to offer total service solutions to help meet customers' increasingly complex demands. This poses a question of how service offerings can be scaled to provide the increasingly complex solutions required by the telecommunications and engineering sectors and, with bundled solutions becoming more common, it is rare that a single company alone can meet the demands of the client. In this podcast Professor Arnoud De Meyer of the Cambridge Judge Business School discusses these challenges and the need for collaborative service innovation.

The world of services is growing and with this expansion services are becoming more complex. Firms now seek to offer total service solutions to help meet customers' increasingly complex demands. This poses a question of how service offerings can be scaled to provide the increasingly complex solutions required by the telecommunications and engineering sectors and, with bundled solutions becoming more common, it is rare that a single company alone can meet the demands of the client. In this podcast Professor Arnoud De Meyer of the Cambridge Judge Business School discusses these challenges and the need for collaborative service innovation.

Leading industrialists from all over the World discuss how to improve competitiveness, create jobs and boost their respective economies through learning lessons from pooling the experiences of public and private sector enterprises. Interviews with prominent speakers from “The Cambridge Service Alliance Service Innovation: Competitive advantage through new business models” Conference (www.cambridgeservicealliance.org) can be heard in the podcast documentary.

Leading industrialists from all over the World discuss how to improve competitiveness, create jobs and boost their respective economies through learning lessons from pooling the experiences of public and private sector enterprises. Interviews with prominent speakers from “The Cambridge Service Alliance Service Innovation: Competitive advantage through new business models” Conference (www.cambridgeservicealliance.org) can be heard in the podcast documentary.