Logo

    Practice Management Nuggets

    Practice Management Nuggets is a weekly interview series with practice managers, healthcare providers, or trusted vendors who support healthcare practices. Topics help managers implement, maintain, or improve business and practice administration so that health care providers can focus on providing quality health care services. Hosted by Jean Eaton, your Practice Management Mentor, of Information Managers Ltd.
    en91 Episodes

    People also ask

    What is the main theme of the podcast?
    Who are some of the popular guests the podcast?
    Were there any controversial topics discussed in the podcast?
    Were any current trending topics addressed in the podcast?
    What popular books were mentioned in the podcast?

    Episodes (91)

    FAQ: When Physicians are Snooping in Patient Records | Episode #069

    FAQ: When Physicians are Snooping in Patient Records | Episode #069

    Snooping is a privacy breach!

    When an authorized person accesses patient records for an unauthorized purpose, this is often considered snooping.

    If you work in healthcare, it is your job to manage each privacy breach with confidence, compassion, and transparency to the individuals affected by a privacy breach.

    In this podcast episode, Jean L. Eaton answers frequently asked questions (FAQ) about custodians looking up their family members on Alberta Netcare Portal.

    Learn NOW how to respond a #PrivacyBreach – Don’t get caught scrambling when a privacy breach happens.

    Podcast Sponsor – Practice Management SuccessPractice Management Success

    Are you feeling frustrated with the same problem over and over again in your clinic?

    Or solving one problem just to find another problem popping up?

    Don’t know where to go for help?

    Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

    Join us at Practice Management Success!

    Show Notes

    Recorded Oct 16, 2018

    00:19  Custodian Snooping

    02:37  Don’t Forget to Train About Appropriate Access

    03:21  Just Because They Say They Know Isn’t Enough For the Business of a Clinic

    04:32  Discipline and Notification

    Do This Now

    Members of Practice Management Success can access the video of this episode and the resources here.

    If you are not a member of Practice Management Success, yet—what are you waiting for?

    Click here and register now!

    With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

    Rate and Review the Podcast

    Reviews for the podcast on whatever platform that you use is greatly appreciated!

    When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

    How to Prepare Patient Records for a Court Order

    How to Prepare Patient Records for a Court Order

    Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

    Subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

    You are working at the reception desk of a healthcare practice. Suddenly, there is a police officer or court officer giving you a court order to produce patient records!

    Don’t Panic!

    In this month’s Q&A with Jean, we discussed how to prepare patient records for a court order with confidence!

    Now, just a reminder, I’m not a lawyer and I don’t play one on TV. These are my recommendations based on my experience as a director of health records in hospitals in Canada, as a court reporter, and as a mentor to clinic managers in independent healthcare practices and not legal advice.

    Show Notes
    01:36 How to Prepare Patient Records for a Court Order
    02:40 Don’t Panic
    03:16 Review the Order Carefully
    04:46 What This ISN’T
    07:30 Validate the Court Order
    08:14 Secure the Patient Records
    11:08 Inform Your Custodian, Privacy Officer
    12:38 The Fine Art of Severing
    14:32 Table of Contents
    15:24 Prepare the Paper Record
    18:36 Testimony
    22:39 When You Return to the Clinic
    24:24 What You Should Do Now

    For complete details and to read more, subscribe to PM Success: GO TO BLOG POST https://informationmanagers.ca/court-order

    Can You Text With Your Patients?

    Can You Text With Your Patients?

    Have you ever said…

    “If only I had someone to ask!”

    Each month, we discuss your questions about practice management, human resources issues, clinic management best practices, procedures, resources, practical privacy tips, and more in Practice Management Success membership.

    In this Q&A, we're talking about: Can you use text messaging with patients?

    The short answer is, ‘Yes’.

    The longer answer is ‘Yes, but . . .  make sure that you are really clear about why you want to use text messaging, carefully plan the implementation and monitor its use.’ 

    Listen to the full audio Q&A for my detailed response. Here are some audio highlights:

    01:51 Patients want to use text messaging

    02:24 Why text messaging?

    04:59 Level of risk

    06:33 Mitigation strategy

    12:26 Bleen cloud based medical referral management system (Stitcher linkhttps://www.stitcher.com/podcast/jean-eaton/practice-management-nuggets/e/52478520)

    13:19 ezReferral patient appointment management (Stitcher link https://www.stitcher.com/podcast/practice-management-nuggets/e/53743157?autoplay=true)

    15:15 Healthquest EMR (www.healthquest.ca) 16:30 Privacy Impact Assessment

    17:46 E-Course: Privacy Impact Assessments to Protect Your Practice, Your Assets, and Your Patients https://informationmanagers.ca/protect-your-practice-with-privacy-impact-assessments-course/ 


    For more information visit: 
    https://InformationManagers.ca/can-you-use-text-messaging-with-patients/

     

    How Mandatory Privacy Breach Reporting Will Affect Your Healthcare Practice

    How Mandatory Privacy Breach Reporting Will Affect Your Healthcare Practice

    Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.InformationManagers.ca

    Mandatory Privacy Breach Reporting is Coming to Alberta!

    Do you know how this will affect your healthcare practice?

    . . then this free webinar is for you!

    If you are a custodian–including physicians, pharmacists, optometrists, dentists, dental hygienists, chiropractors, nurse practitioners, podiatrists, midwives, optometrists, opticians, and more!–as defined by Alberta's Health Information Act, then . . then this free webinar is for you!

    You need to know how mandatory privacy breach reporting will affect you!

    In this Free Webinar, Jean L. Eaton, Your Practical Privacy Coach will explain

    **what is a privacy breach

    **why a privacy breach is a significant problem

    **why have mandatory privacy breach reporting

    offence and penalty provisions of the HIA

    **privacy breach notification requirements

    **what you need to do before August 31, 2018

    Show Notes / Contents
    You can advance the audio to these time markers:

    06:28 What is a privacy breach
    07:55 Personal information
    09:31 What is privacy
    10:30 Personally identifying
    11:44 Why is a privacy beach significant
    14:21 Healthcare system
    15:13 Risk of significant harm (ROSH) or ROH
    18:21 Penalties
    19:49 Important to the individual
    20:25 Biggest mistake
    21:16 Example – forgery
    23:49 Example – letter
    25:38 Example – garbage
    31:05 Example – social media
    33:12 Example – fraud
    33:52 Example – ransomware
    35:19 Example – theft unencrypted data
    38:31 Mandatory privacy beach reporting
    39:23 New notification requirements
    40:18 Offence penalties
    40:39 Triggers privacy breach notifications
    42:46 Privacy breach discipline principles
    47:08 Privacy breach management program
    47:36 4 Step Response Plan www.InformationManagers.ca/4-step
    52:26 BONUS – Can you spot a privacy breach? Privacy breach awareness video – You can share this!

    http://www.InformationManagers.ca/Spot-Privacy-Breach

     

    For more help, download the free e-book, Understanding Privacy Breach Notification https://informationmanagers.ca/mpbn 

    I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

    Jean, Your Practical Privacy Coach

    Right-Sizing Your Clinic Space with Sub-Leasing

    Right-Sizing Your Clinic Space with Sub-Leasing

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Jeff

    Do you need to right-size your clinic space?

    Are you frustrated because your clinic location didn’t turn out to be as good as you expected?

    Or maybe you couldn’t recruit those extra physicians or healthcare providers that you had planned?

    In this Practice Management Nugget Webinar for Your Healthcare Practice, Jeff Grandfield of The Lease Coach will discuss what healthcare business owners should know about sub-leasing.

    Has your circumstances changed?

    You might be dealing with changes to your business plan, for example

    • your location isn't as ideal as you had planned
    • changes in your business ownership
    • revenue forecasts not as good as expected and your business space needs to work harder for you now
    • considering sub-leasing your space for just a few days a week or long term

    It's not as scary as you think!

    It's time to right-size

    Jeff Grandfield will explain options that you can use to right-size your clinic space.

    Jeff Grandfield knows how healthcare providers and business owners can make the best of sub-leasing solutions. Jeff Grandfield, The Lease Coach, is my guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice.

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    Are You Up to Date on Clinic Management Best Practices?

    Are You Up to Date on Clinic Management Best Practices?

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/AACM

    Are you wondering if there is a better way to hire staff for your healthcare practice?

    Are you looking for new ways to create revenue for your practice or manage expenses differently?

    Do you want to keep up to date on clinic management best practices?

    Many clinic managers find that they need help from time to time from other clinic managers who understand their problems.

    In this Practice Management Nugget Webinar for Your Healthcare Practice, Susan Le Doux and Katherine La Porte of the Alberta Association of Clinic Managers (AACM) will discuss the 3 common problems AACM can help clinic managers solve.

    Susan and Katherine will also reveal the benefits of being an AACM including:

    • access to on-line forum of clinic managers across Canada
    • networking and education events in-person and on-line
    • on-line resources
    • mentoring with a seasoned clinic manager

    Susan Le Doux is the current President of AACM and Katherine La Porte is the Secretary of AACM. They are my guest experts on Practice Management Nuggets Webinars for Your Healthcare Practice. Susan and Katherine will discuss how their membership with AACM has helped them and can help you, too!

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    Clinic managers don't have to work alone - Join AACM and benefit from networking and support of your peers with @AACMgroup

    Take Response-Ability for Your Leadership

    Take Response-Ability for Your Leadership

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kathy

    Have you just been told that you are responsible to train the new person in your healthcare clinic?

    Are frustrated when you try to connect the people you supervise or work with?

    Do you struggle to address issues, identify problems, or move things forward?

    Are you feeling hesitant, overwhelmed or unsure in your day to day responsibilities?

    Do you  sometimes feel like the world is out to get you, it’s somebody else’s fault, or find yourself saying if only they would change, or if only things were different?

    Not sure what to do next?

    Then you have come to the right place!

    Kathy Archer of Silver River Coaching is our guest expert on Practice Management Nuggets Webinars for Your Healthcare Practice. Kathy will share her tips and tools with you so that you can start your journey to restore your lost confidence and move from surviving to thriving in both leadership and life.

    Many women working in a small practice clinic have leadership roles thrust upon them without clear expectations or support. We don’t all naturally grow into our leadership roles as quickly as situations demand.

    After listening you will leave with a renewed hope that you can feel in control of your leadership experienceKathy Archer's #1 Tip to healthcare providers and clinic managers about leadership

     

    Kathy Archer will help us to understand:

    • The difference between management and leadership
    • The need to take response-ability for your role as leader
    • 3 steps to help you take response-ability

    In this episode, you'll hear:

    12:00 Kathy Archer, Leadership Development Coach, Silver River Coaching

    12:05 #1 Tip from Kathy Archer for healthcare providers and managers about leadership

    12:06 The difference between managers and leaders

    12:07 Be response-able

    12:08 Don't be a victim

    12:10 Identify your struggles and develop your skills

    12:11 Your learning plan

    12:12 Confidence comes after competence

    12:17 Vision movie

    12:19 Inner Guidance System

    12:20 You can find "Mastering Confidence -  Discover Your Leadership Potential by Awakening Your Inner Guidance System" by Kathy Archer on Amazon, iTunes, and Audible. 

    12:24 Download Kathy's Guide Sheet https://InformationManagers.ca/GuideSheet

    12:25 Like Kathy's Facebook Page and join her Confident Women Leaders Facebook Group - SilverRiverCoaching

    https://www.facebook.com/SilverRiverCoaching

    https://twitter.com/KathyDArcher

    https://www.linkedin.com/in/kathydarcher/

    https://www.youtube.com/user/KathyDArcher/

    https://www.instagram.com/kathydarcher/

    What action will you take after listening? What will you start doing, stop doing, or keep doing that will help you grow your confidence and leadership?

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcastsTake responsibility for your leadership role.

    6 Steps to Select a Website Designer

    6 Steps to Select a Website Designer

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    For full show notes, along with webinar slides and resources register here: https://Information-Managers.ca/Kyle

    Whey you start a new healthcare practice, you often start with creating a name for your business. Then you need a logo design for your letterhead, promotions, signage, and website.

    You may struggle with dealing with five or six suppliers, finding the right files buried on your computer, and getting frustrated with the whole process!

    Instead, select a trusted partner with years of experience in graphic design, logo design, and website design, who will manage all the design details for you simply makes your new business life so much smoother.

    Discover 6 Steps to Select a Website Designer for a Small Health Professional Website in 2018

    In this Practice Management Nugget Webinar for Your Healthcare PracticeKyle Loranger of  Kyle Loranger Designwill discuss his #1 tip to select a website designer – and it's not what you think!

    Join us for these easy to follow, non-technical steps will help you make good decisions for your healthcare practice.

    Your website is your digital shingle!

    It used to be that you would place the ad in the Yellow Pages for your new clinic and that would be your marketing plan for the year!

    Now, that really isn't an option. You need  your website to be the public face of your practice. You will direct all the promotions for years to come to your website.

    Your website will often be the first point of contact to your practice for both patients and your referral partners.

    We’ll hold your hand and make it easy for you to understand why a website designer can save you time, money, frustration!

    (Especially if this is your first website!)

    You have many choices. Kyle Loranger will help you to select a website designer for you with confidence!

    Highlights from this episode:

    2:00 Your customized website will help you to position and distinguish yourself from your competition

    4:20 Elephant in the room - What do I need to know about selecting a website designer?

    5:00 Kyle Loranger's #1 Tip

    5:30 It's about relationships, not technology

    8:25 Who are you?

    9:40 What do you need your website to do for you?

    10:10 Your website should help you create new patient referrals

    14:00 Step 1 -  Determine a budget. How much money is the right amount to spend?

    16:10 Get a consistent look

    18:00 Step 2 - Find the right category of website builders

    21:15 Step 3 -  Start your research!

    25:00 Step 4 - Meet with them.

    28:00 Step 5 - Get estimates / proposals from the qualified firms.

    29:40 Questions to ask your designer

    30:00 Don't be overwhelmed with technology!

    34:00 On-line patient appointment booking should be integrated into your EMR

    37:20 Step 6 - Select your web firm / designer and start your project!

    38:40 Control your own crown jewels - website URL, website images, etc.

    42:00 Contact Kyle

    42:50 Website design offer from Kyle www.kldesign.com/practice-management -nuggets-webinars-special-offer

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    Discover How To Create Positive Workplace Mental Health | Episode #049

    Discover How To Create Positive Workplace Mental Health | Episode #049

    Are you doing everything you can to ensure a positive mental health environment for your staff?

    Would you like to create an environment that promotes positive mental health and mental well-being in the workplace?

    Did you know that mental health and safety in the workplace is just as important as physical health and safety in the workplace.

    Are you familiar with “The National Standard For Psychological Health and Safety in The Workplace”?

    Discover How To Create Positive Workplace Mental Health


    Podcast Sponsor – Practice Management SuccessPractice Management Success

    Are you feeling frustrated with the same problem over and over again in your clinic?

    Or solving one problem just to find another problem popping up?

    Don’t know where to go for help?

    Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

    Join us at Practice Management Success!


    In this Practice Management Nugget Podcast for Your Healthcare Practice, Robert Manolson, Mental Health Champion and creator of Powerful Play Experiences will:

    • Discuss why workplace mental health is important

    • Introduce us to The National Standard For Psychological Health and Safety in The Workplace (Canadian Mental Health Commission )

    • Share his first-hand experiences from the Psychological Health and Safety Advisor Training program

    Share totally amazing, free resources available to initiate a well thought out and organized plan to address mental health in your workplace.

    Learn How To Initiate Positive Workplace Mental Health

    Meet Robert Manolson  BA, CCDP

    Robert Manolson, Creator & Facilitator of Powerful Play Experiences and Team Engagement Expert is the guy you call when you need a high energy, highly creative and wonderfully experienced Facilitator for your event. He very quickly turns a room of the most reserved wall flowers into an engaged and lively group. As Robert shares his energy and passion, he hopes to shatter people's perceptions of what mental illness looks like while challenging the stigma that we attach to mental illness. He believes that it's really all about engaging people in meaningful conversations about mental health both in work, and in life.

    Find out more about Robert:

    www.powerfulplay.ca

    Email: robert@powerfulplay.ca

    YouTube: www.youtube.com/user/PowerfulPlayEdmonton

    LinkedIn: www.linkedin.com/in/robertmanolson

    Twitter: @powerfulplay

    Facebook: www.facebook.com/powerfulplay

    Show Notes

    Recorded January 11, 2018

    You can advance the audio to these time markers:

    4:00 Elephant in the room - What do I need to know about workplace mental health?

    4:30 Robert’s #1 Tip

    7:00 Workplace Mental Health

    7:50 Stats

    9:45 Adopting the Standard

    11:30 Contact your local Certified Psychological Health and Safety Advisor

    14:00 Health and Safety in the workplace

    15:00 Attitude for change as part of your business advantage

    16 :00 13 Factors that support psychological health and safety in the workplace

    17:30 Bell Let’s Talk Jan 31

    18 :00 Workplace Mental Health Leadership Framework

    19:10 Powerful Play Experiences – Creating Engaged Teams

    2010 Download your Team Engagement Assessment from Robert Manolson

    Do This Now

    Members of Practice Management Success can access the video of this episode and the resources here.

    If you are not a member of Practice Management Success, yet—what are you waiting for?

    Click here and register now!

    With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, or improve your healthcare practice.


    Rate and Review the Podcast

    I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

    Reviews for the podcast on whatever platform that you use is greatly appreciated!

    When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

    Jean, Your Practical Privacy Coach and Practice Management Mentor

    Are You Prepared for Panel Management? | Episode #048

    Are You Prepared for Panel Management? | Episode #048

    Do you have patients in your EMR that you never see?

    Are your patients frustrated having to wait for annual physical exams?

    Are your patients constantly calling at the last minute because they need a prescription renewal?

    Would you like to have predictable billing cycles?

    Are You Prepared for Panel Management?

    The Patient’s Medical Home (PMH) is the vision for the future of primary health care in Alberta. To become medical homes, clinics must identify their physician panel.

    With robust panel management, you can enjoy regularly scheduled patient visits,  regular monitored patients, better patient care, better patient outcomes with more predictable billing cycles.

    With the help of my guest, Stephanie Clack, Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT), you will discover how panel management will impact your practice and the new technical skills for the clinic manager or health information management professional that you need to know.

    In this Practice Management Nugget Webinar for Your Healthcare Practice, Stephanie Clack will:

    • update us on the changes in this primary health care strategy,
    • discuss career opportunities for HIM professionals, and
    • share strategies for primary care clinics to get the help that you need to implement physician panel management in your clinic.

    Panel management in community clinics supports optimal patient care and efficient clinic patient flow. #HIMPanel CLICK TO TWEET


    Podcast Sponsor - Practice Management Success

    Are you feeling frustrated with the same problem over and over again in your clinic?

    Or solving one problem just to find another problem popping up?

    Don't know where to go for help?

    Many new and seasoned clinic managers find that they need help from time to time from other clinic managers who understand their problems.

    Join us at Practice Management Success!


    Meet Featured Guest: Stephanie Clack

    Stephanie ClackStephanie Clack is the Program Specialist and an instructor in the Health Information Management program at the Southern Alberta Institute of Technology (SAIT). Part of her mandate is to increase awareness of the emerging roles for HIM professionals through practicum placements and promoting the HIM professional skill set to industry.

    As a graduate of the program, Stephanie has been involved in practicum as a student herself, as a preceptor in industry, and through coordinating placements for SAIT learners. Stephanie also volunteers with the Canadian Health Information Management Association as a member of the Council on Education and Professional Practice.


    Discover How Panel Management Will Impact Your Practice!

    Show Notes

    Recorded December 7, 2017

    You can advance the audio to these time markers:

    01:30     Featured Guest Stephanie Clack, Instructor, Southern Alberta Institute of Technology (SAIT) Health Information Management program

    02:00     Using data to get better patient outcomes is a variation on health information management domains of practice.

    02:30     Patient’s medical home with an assigned physician and health care providers is defined for both the provider and the patient.

    03:30     Patient roster

    04:10     Panel management is one of the components of Alberta’s Primary Health Care Strategy. Providing proactive.

    05:17     Panel identification to determine active patients and ensure that the patient is attached to a provider.

    06:40     Proactive contact with the patient.

    08:09     Plan screening measures. Review data and pre-book appointments with patients for screening maneuvers

    09:00     Panel manager role includes managing the patient roster and work in the EMR to maximize scheduling reminders and screening measures and data analysis.

    10:20   Fill your appointment scheduler for more reliable and predictable billing cycles.

    12:00   Use the ASaP screening guidelines to determine which patients are missing the suggested maneuvers.

    15:00   Resources: Towards Optimized Practices (https://www.topalbertadoctors.org/file/step-workbook.pdf), Southern Alberta Institute of Technology (SAIT) Health Information Management Practicum placements in May and June.

    16:50   Health information skills and domains of practice.

    19:50   Panel management will assist you to improve the patient flow in your clinic.

    20:50   Practicum placement opportunities are available each year in May and June; contact Stephanie now!


    Do This Now

    Members of Practice Management Success can access the video of this episode and the resources here.

    If you are not a member of Practice Management Success, yet—what are you waiting for?

    Click here and register now!

    With your membership to Practice Management Success, you will get great tips, tools, templates, and training that you can use right away to help you start, grow, maintain, or fix your healthcare practice.

    Rate and Review the Podcast

    Reviews for the podcast on whatever platform that you use is greatly appreciated!

    When you provide your honest feedback it helps other people just like you find content that may help them, too.  If you received value from this episode, please take a moment and leave your honest rating and review.

    I am honoured that you choose to spend your time with me today. Thank you for the opportunity to share my obsession about privacy, confidentiality and security with you!

    Jean L. Eaton, Your Practical Privacy Coach

    and Your Practice Management Mentor

    with Information Managers Ltd

    How to Turn Your Hectic Waiting Room Into a Reception Area with Bleen

    How to Turn Your Hectic Waiting Room Into a Reception Area with Bleen

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Bleen

    Are you a clinic manager who dreads the Monday morning phone rush?

    Are your walk-in patients pushy, impatient, and frustrated waiting for their turn to see the doctor?

    Do your patients complain about how difficult it is to phone into the clinic jut to make an appointment?

    You can do better than that!

    My guests on Practice Management Nuggets Webinars for Your Healthcare Practice will show you how!

    Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

    • Reduce 40% to 60% of your incoming phone calls.
    • Reduce 75% of your no-show appointments.

    Chris Naraine, National Sales Director and Robert Cove, Solutions Consultant of Bleen know how automated scheduling solutions can help  your small to medium family medical practices

    If you are ready to change your hectic, stressful front office for an efficient, respectful front office and you are a

    • Clinic manager of a small to medium family healthcare practice or
    • Healthcare provider planning a new practice

    Jump on this FREE Interview with automated scheduling solutions experts Chris Naraine and Robert Cove and discover how you can improve your patient flow management.

    Practice Management Nuggets’© series is hosted by Jean Eaton (Your Practice Management Mentor) of Information Managers Ltd.

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    Practice Management Nuggets
    enDecember 07, 2017

    How to Improve Your Patient Referral Management - Review of ezReferral

    How to Improve Your Patient Referral Management - Review of ezReferral

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    For full show notes, along with webinar slides and resources register here: https://InformationManagers.ca/Denis

    Many healthcare practices find that patient referral management is the single biggest time consuming and difficult chore in their practice. It is critically important to get this right.

    Now healthcare practices of any size can improve your patient referral management process in this 30-minute interview and ezReferrel review with Dr. Denis Vincent.

    Dr. Denis Vincent, CCFP is a patient referral management expert and Medical Director and Physician Founder of ezReferral.

    In this Free 30-minute Privacy Management Nugget Webinar, Dr. Denis Vincent will show you how to:

    • Improve communication between referral and specialist office
    • Improve patient satisfaction
    • Improve patient care
    • Save you time and money

    Dr. Denis Vincent of ezReferrel knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. 

    Health care referrals done right improves patient satisfaction and saves you time and money every day!

    Webinar Show Notes:

    00:30 Mama G’s story

    03:40 Synchronous communication confirms that the message was received

    04:29 Track referrals as easily as a book on Amazon

    04:52 #1 Tip to better manage patient referrals

    06:09 Find more effective ways to involve and engage the patient

    06:19 Current typical patient referral workflow

    07:42 Health Quality Council of Alberta (HQCA) and College of Physicians and Surgeons of Alberta (CPSA) standards for patient referral management

    09:43 Better way to handle referrals

    13:56 Manage and measure for quality improvement

    14:42 Wait times reporting is easy

    15:00 Create a referral

    17:00 Over 95% of all patients or their primary care contact are involved and engaged

    18:11 Referral requests

    20:44 Specialist triage, accept, decline, or e-consult

    22:05 Better use of the healthcare system resources

    22:27 Patient messaging

    23:40 Privacy ensured

    24:40 Automate phone call reminders

    26:00 Specialist report sent to the referring provider ready to download

    29:15 Privacy safeguards with two factor authentication and audit trails

    29:00 Implementation time line

    32:00 Supports multi-disciplinary referral patterns

    35:00 Primary Care Network pilot –the patient’s medical home

    35:30 Benefits to the patient

    36:31 Benefits to the referring provider

    40:00 Mobilize your community and your referral partners to improve your patient referral management

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcasts

    How Do I Know If My Computer Is Secure?

    How Do I Know If My Computer Is Secure?

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    For full show notes, along with webinar slides and resources visit: https://InformationManagers.ca/pmn-live-craig/

    Craig Petronella of Petronella Technology Group knows that you prevent fines and security incidents when you take steps now to prevent problems in the future. In this Free 30-minute Privacy Management Nugget Webinar, Craig Petronella will show you how you can reduce your risks :

    • Use secure email to share health information
    • Check-list to determine if your computer is secure
    • Security awareness training

    Craig Petronella has advised clients on how to best protect their computer information for over thirty years.

    He is North Carolina’s Top IT Cybersecurity Expert and Amazon #1 Best Selling Author of How HIPAA Can Crush Your Medical Practice. Craig is the owner and CEO of Petronella Technology Group.

    Webinar Show Notes:

    1:00 Welcome, Craig Petronella, Petronella Technology

    3:00 Petronella’s 3 Step Process 6:00 Risks to a healthcare practice

    7:05 How to learn from someone else’s security breaches

    8:00 Don’t send health information by email!

    9:25 Security Risk Self-Assessment

    11:52 HasMyPracticeBeenHacked.com – find out your gaps and vulnerabilities

    18:53 Benefits that healthcare practices will notice after they complete a security risk assessment

    24:42 Required security awareness training – Special offer from Craig!

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    Fill Cancellations Without Making a Single Phone Call

    Fill Cancellations Without Making a Single Phone Call

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    For full show notes, along with webinar slides and resources visit:
    https://InformationManagers.ca/Hernish 

    Dr. Hernish Acharya of Cancellation Spot knows that you can improve your cancellation management by quickly and efficiently contacting the correct patients already on your waitlist to fill that last minute cancellation. In this Free 30-minute Privacy Management Nugget Webinar, Dr. Acharya will share with you:

    • Improve patient access to healthcare.
    • Minimize ineffective administrative work.
    • Shorten waiting lists.
    • Optimize fee-for-service revenue.

    Is your morning voice mail full of patients cancelling appointments? You are not alone. All healthcare offices get cancellations. In fact, up to 30% of appointments need rescheduling, often on short notice.

    If your healthcare practice has same-day appointment cancellations then this episode is for you!

    www.CancellationSpot.com: Fill Cancellations Without Making a Single Phone Call

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    Worried About Inaccurate Health and Medical Information Online?

    Worried About Inaccurate Health and Medical Information Online?

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    For full show notes, along with webinar slides and resources visit:
    https://InformationManagers.ca/pmn-live-carol-healthcare-content

    Carol Bush, The Social Nurse, knows how to create healthcare content that supports your healthcare practice. In this Free 30-minute Privacy Management Nugget Webinar Carol Bush will share with you:

    • Why should a private practice blog?
    • Why get serious about blogging?
    • Ideas for your blog.
    • Tips to support your wordsmiths and social media managers

    If you have been thinking about

    • creating patient education materials
    • adding a blog to your website
    • creating or adding to your Facebook page or
    • other social media

    then this webinar is for you!

    How to Use Healthcare Content to Attract Patients and Improve Patient Satisfaction

    with Carol Bush, The Social Nurse

    Recorded Live Thursday June 1, 2017

    Carol Bush is a writer and content strategist. She is the founder of The Social Nurse, a consultancy helping healthcare small businesses and Nurse Entrepreneurs tell stories that matter to the people they need to reach. She is a contributing writer for allnurses.com and an editorial advisor for Oncology Nursing News.

    Carol is the Co-Founder of Healthcare Marketing Network.

    Webinar Show Notes

    1:00:     Welcome, Carol Bush, The Social Nurse

    4:30:    Patients want healthcare information and will go to Dr. Google to get it.

    6:50:     You are the subject matter expert

    7:05:     Pink elephant in the room

    9:00:     Carol’s #1 Tip

    9:25:     What is a blog?

    11:52:   Why should a healthcare practice blog?

    21:00:   Ideas for blogging

    24:00:   Find wordsmiths in your tribe - Thinkers, Feelers, and Doers

    30:18:  Healthcare Networking Network – from support for your wordsmiths to complete done for you solution! Link Here: www.HealthcareMarketingNetwork.com

    35:08:   Free E-Book – 10 Tips to Make Your LinkedIn Profile Rock in 2017!        Download Link

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    Harnessing Social Media to Strengthen Your Pharmacy Business

    Harnessing Social Media to Strengthen Your Pharmacy Business

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    For full show notes, along with webinar slides and resources visit: 
    https://informationmanagers.ca/pmn-social-media-for-independent-community-pharmacy

    Would you like your patients to understand all the services that your pharmacy offers?

    Would you like more loyal, repeat patients?

    Would you like more new patients?

    Would you like more sales in your pharmacy?

    Would you like all of this without spending a fortune?

    Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Saam Ali, The Pharmacy Mentor! Saam knows that pharmacists can use  social media to help drive your sales, increase brand awareness and strengthen relationships in your community.

    The quicker you begin to implement a Social Media strategy, the quicker you will begin to build your audience and engage with them about the services you offer.

    In this 30-Minute Privacy Management Nugget Saam Ali will give you 3 valuable tips on how to use social media.

    • Patients get to know, like and trust your pharmacist.
    • Easy to implement – you don't need a lot of technical skills.
    • Save money compared to traditional marketing strategies.

    Saam Ali is a locum pharmacist in Britain with more than 10 years of experience working in a variety of roles in the community, ranging from running daily private clinics to managing pharmacies with multi-million-pound turnovers.

    However, for the past 3+ years, he turned his focus to the technology and online sector. During this time, he has become a proficient website developer, expert video course creator and founded a successful online company. The primary way he grew the company was by marketing through Social Media and it's his experience and understanding in this field that has led him to build this innovative course for the Independent Pharmacy sector.

    Today, he continues to work part-time as a locum, consults with Pharmacy Businesses around innovation, but spends most of his time creating digital content to help drive Community Pharmacy into the digital age.

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    Do You Feel That You Are Just Not Being Heard?

    Do You Feel That You Are Just Not Being Heard?

    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast

    For full show notes, along with webinar slides and resources visit: 
    https://informationmanagers.ca/pmn-communication-lauren

    Do you have a difficult topic that you need to communicate with your patients?

    You know the one. The conversation that is really important to the patient and it is really important to you that you get it just right?

    What if you could take that one topic and improve it to so that your communication is clear, consistent, meaningful and valuable to both the patient and you?

    You can save time, money, and frustration with a strategic approach to communication.

    Lauren Sergy is my guest on Practice Management Nuggets – Webinars for Your Healthcare Practice.

    Communication Tactics for Effective And Efficient Communication For Every Setting And Occasion

    Join us for the Practice Management Nuggets Webinars for Your Healthcare Practice interview with  Lauren Sergy of Upfront Communications and the author of The Handy Communication Answer Book. She knows that working in healthcare is a high stress and high stakes situation. Communication skills is critical in the workplace.

    In This Episode You'll Learn the Benefits of Effective and Efficient Communication:

    • Reduce stress in your workplace and your life.
    • Build greater clarity in your communication goals.
    • Achieve what you want to everybody’s greater satisfaction.

    Lauren Sergy of Upfront Communication is a well-known expert on the subject of communication and public speaking and has graciously consented to this interview to share some great information with us about practical, helpful, and downright interesting facts and figures about communication so every healthcare provider or practice manager in our audience can understand master effective and efficient communication for every setting and occasion.

    The Handy Communication Answer Book  written by Lauren Sergy and published by Visible Ink Press, traces the history, explains the concepts, and examines the skills needed to master effective and efficient communication for every occasion. Providing insights and advice, this useful primer looks at how to improve verbal, nonverbal, and written communications.

    Available on Amazon.ca.

    www. InformationManagers.ca/Handy-Communication-Answer-Book

    Get the blog Up Front Communications

    www. LaurenSergy.com

     

    Payroll and Human Resources Solutions for Your Healthcare Practice

    Payroll and Human Resources Solutions for Your Healthcare Practice
    Sign up for weekly reminders about upcoming guest interviews, here: InformationManagers.ca/pmn-podcast
     
    For full show notes, along with webinar slides and resources visit: 
    InformationManagers.ca/Dania-Moazzam
     
    In this FREE 30-minute Practice Management Nugget Webinar with Dania Moazzam, you will learn about payroll and human resources solutions for your healthcare practice. 
     
    Reduce Payroll Pain: In this Practice Management Nugget Webinar for Your Healthcare Practice, Dania Moazzam of Ceridian will share:
    • Dania's #1 Payroll and Human Resources tip for Healthcare Practices
    • How to save time that you spend managing scheduling employees
    • Accurate and efficient payroll calculations and avoid errors and penalties
    • Ways to Meet Employment Standards and taxation rules with confidence
    • How to use real time data to manage work schedules and costs
    • Inviting employees to easily access their own work schedules and manage their availability and holiday requests
    • Improving the confidentiality of sensitive payroll data
    • A scenario physician practice with 5 MOA's
    • The benefits of using a payroll solution
    • And, how to create a payroll solution timeline

    If you are opening a new healthcare practice or have an existing healthcare practice and want to reduce the time you spend managing payroll and human resources, consider using an outsourced payroll and human resources solution provider. Contact Dania Moazzam: dania.moazzam [at] ceridian dot com for more information.

    Grab Your Free Payroll & HR Calendar, here:
    http://info.ceridian.ca/LP=2930?source=im

    Join in the conversation on Twitter:  #PracticeManagementNuggets

    #Payroll #healthcare #medical#Ceridian

    Sign up for weekly reminders about upcoming guest interviews, here: 
    https://informationmanagers.ca/PMN-podcasts/

    Logo

    © 2024 Podcastworld. All rights reserved

    Stay up to date

    For any inquiries, please email us at hello@podcastworld.io