Practice Management Nuggets

• Benefits youth have been getting from the Kids4Cameras program
• Kids4Cameras also has a reputation for providing an excellent experience for their volunteers. I asked Heather, why is that?
• The various types of volunteers within the organization that help contribute to Kids4Cameras mission.

In this FREE 30-minute Practice Management Nugget Webinar with Zaheen Nanji,  you will learn the Step by Step Formula to Build Emotional Resilience.

Zaheen is an experienced clinic manager, business owner, speaker, and author.

Working in healthcare is hard.

You answer to patients, family, co-workers.

Everyone wants your attention and your help.

Sometimes, you can get overwhelmed.

Zaheen will give us practical 3 step resilience system to address challenges in the clinic workplace.

Recorded Thursday, June 16, 2016

 Join us for Practice Management Nugget Webinar

The 3 R’s to Building Resilience in Business with

Zaheen Nanji

Zaheen Nanji is a resilience champion, clinic manager and a business owner in Alberta, Canada.

Embracing change and fear is Zaheen’s trademark because she overcame her speech impediment in her twenties, her struggles with weight and learned to live in a new country, at the age of 15, without her parents. Her book, The Resilience Reflex – 8 Keys to Transforming Barriers into Success in Life and Business, became an International Best-Seller on Amazon Kindle. Zaheen teaches people how to make resilience their first reflex using her 3-step system: Release, Re-program and Resolve.

Become a member of Information Managers Network to access all the replays and all the resources!

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practice with Ronaye Kooperberg, Ronaye explains the skills of the MOA and how they can contribute your successful healthcare practice.

What skills should a MOA have?

How does an MOA fit into your practice team?

How can a skilled MOA contribute to your successful healthcare practice?

A skilled Medical Office Assistant will contribute to make your healthcare practice a dynamic and productive workplace that provides great customer service. Join us for the webinar with Ronaye, and we will discuss:

• Skills set of the medical office assistant
• Good interview / hiring questions
• Sample job description
• Sample salary expectations
• How to help the new MOA learn their new job – tips to train / orientate / communicate expectations during the probationary period to make this a great experience for everyone

Recorded Live Thursday, July 14, 2016

Join us for the Free Practice Management Nugget Webinar for Your Healthcare Practice

The Skilled MOA:

What a Medical Office Assistant Can Do For Your Healthcare Practice

with Ronaye Kooperberg

Become a member of Information Managers Network to access all the replays and all the resources!

If you are one of the healthcare professionals, practice managers, or healthcare team members, who wants to know how to  improve the care experience for patients and their caregivers and their loved ones then jump onboard with this amazing and insightful interview with expert Jessica Giesbrecht where we'll help you to take your patient and family centred care results to the next level.

Jessica Giesbrecht and HealthCareCAN/CHA Learning will show you how you can improve the care experience for the patient, their care givers, and their loved ones.

Learn how to implement patient and family centred approaches in healthcare organizations and teams.

If you work in healthcare and want to learn how you can support patients and their family to be better engaged and better outcomes this course is for you!

If you work in healthcare and want to improve patient safety, improve provider and staff engagement, and increase efficiency in your healthcare practice, this is for you!

If you work in healthcare - community, long term care, acute care, diagnostic and more - this course is for you! No academic pre-requisites required.

If you want tools, templates, and support from experienced faculty and other students across Canada while you implement change in your healthcare practice this is for you!

The new course, Patient-Centred Experience and Design Program will help you lead the design and improvement of patient and family-centred healthcare.

Listen to the Practice Management Nugget Webinar for Your Healthcare Practice, “Are Patient and Family Centred Care & Engagement Just Passing Fads?” interview with Jessica Giesbrecht Director, Quality, Performance & Evaluation, HealthCareCAN/CHA Learning.

Recorded Live May 26, 2016.

For more information, click the link: http://informationmanagers.ca/guest-patient-family-centred-care 

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers.

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

If you are a practice manager, clinic manager, healthcare provider and owner of a private healthcare practice, you need to attend this webinar!

In this FREE 30-minute Practice Management Nugget Webinar for Your Healthcare Practicve with Jim Ewing of Pro-Vision Solutions Inc., Jim will explain:

• how your business plan can help you at various stages of your professional career,
• key components typically found within the business plan, and
• how it can help you maximize the professional opportunities ahead! 

Every health care practitioner knows the value of having a regular medical check up.

The business plan for your medical practice is not any different!

Recorded live Thursday May 5, 2016

Interview with consultant, author and speaker Jim Ewing will give you practical tips on how your business plan can help you at various stages of your professional career and how it can help you maximize the professional opportunities ahead!

For more information, see http://informationmanagers.ca/pmn-business-plan/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers. 

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

In this FREE 30-minute Practice Management Nugget Webinar with Nelson Scott,  you will learn the five ingredients of meaningful staff recognition.

Formal staff recognition programs are not the answer.

And it’s not about the money.

In Thanks! GREAT Job! Improve Retention, Boost Morale and Increase Engagement with High- Value, Low-Cost Staff Recognition, he identifies the five ingredients of meaningful staff recognition.

Nelson is going to give you practical tips on how to provide GREAT staff recognition so that you:

• Provide GREAT service to your clients
• Recruit GREAT staff
• Retain GREAT staff
• Have a GREAT day at work

For more information, see http://informationmanagers.ca/pmn-great-staff-recognition/

Brought to you by Jean L. Eaton, Your Practice Management Mentor of Information Managers. 

Don’t miss an event – Send me weekly reminder about upcoming guest interviews!

In this FREE 30-minute Practice Management Nugget Webinar with Dovell Bonnett you will learn how to fix the weakest cybersecurity link in your healthcare practice.

Password Authentication Infrastructure (PAI) starts when you turn on the computer.

Dovell Bonnett, “The Password Guy”, corrects the errors, misconceptions and lies about passwords.

http://informationmanagers.ca/pmn-making-passwords-secure 

Dovell explains why password management is the key component of managing the cybersecurity of your healthcare practice.

You need to understand how to properly implement reasonable cyber safeguards to:

- protect your businesses from cyber-attacks
- free individual computer users from cumbersome security policies, and
- put IT administrators back in control of their networks

Dovell Bonnett is the author of Making Passwords Secure: How to Fix the Weakest Link in Cybersecurity. Dovell has been creating computer security solutions for over 20 years. His passionate belief that technology should work for humans, and not the other way around, has
lead him to create innovative solutions that protect businesses from cyber-attacks, free individual computer users from cumbersome security policies, and put IT administrators back in control of their networks.

Brought to you by your Practical Privacy Coach and Practice Management Mentor
http://www.informationmanagers.ca

In this FREE 30-minute Practice Management Nugget Webinar with Dustin Rivers you will get a behind-the-scenes peak at the upcoming 2016 Saskatchewan Connections conference.

http://informationmanagers.ca/Connections

The Connections events are each regionally based conferences designed for Access, Privacy, Security and Information / Records Management professionals working for public agencies.

Through a series of plenary, breakout and workshop sessions, delegates will gain a clearer understanding of access to information, protection of privacy, information security, and records management issues that arise in organizations subject to FOIP, LAFOIP, and HIPA. More importantly, discussion focuses on the connections between these disciplines.

25+ sessions and 35+ speakers over 2 days
Regina SK May 10-11, 2016

Learn how you can 7x your professional education starting with listening to this interview with Dustin Rivers, Executive Director, Verney Conference Management right now!

Register for 2016 Saskatchewan Connections #SK_Connections @SK_Connections

http://skconnections.ca

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

In this FREE webinar with Jean L. Eaton, Information Managers Ltd, explains How to Manage Your Patients’ Health Records When You Close Your Healthcare Practice…and YOU are invited!

http://informationmanagers.ca/event-registration-close-your-practice/

If you’re a healthcare provider who is

- retiring or closing your practice
- selling your practice
- buying a practice
- accepting providers (who want to bring their patient records, too) to your practice

then “Practice Management Nuggets Webinar When You Close Your Healthcare Practice” will help you to meet your obligations to securely manage your patients’ health records.

Jean L. Eaton, B. Admin, HIM, CC is constructively obsessive about privacy, confidentiality, and security when it comes to the handling of personal information, particularly in primary health care settings.

Jean has customized and delivered privacy training programs for privacy officers, records management professionals, implementation teams, and healthcare providers across Canada and the US.

Jean is the podcast host of Practice Management Nuggets Webinars.

Brought to you by your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

If you're a healthcare provider, professional or practice manager who wants to manage your reputation and protect your career without fear of online technology and social media then "Practice Management Nuggets Webinar 5 Things You Must Do Today to Protect Your Professional Reputation" will help you to protect your professional reputation AND own your digital identity!

Barbara C Phillips, NP, FAANP is the Founder of Nurse Practitioner Business Owner (NPBO™) providing business education, resources and support for entrepreneurial and employed Advanced Practice Clinicians. She believes all clinicians are a “business” and thus even the employed clinician will excel with basic business and marketing education.

 Give Us 30 Minutes - And Barbara Phillips Will Give You The Secret to 5 Things You Must Do Today To Protect Your Professional Reputation!

Learn how to

• Own your digital identity.
• Claim your profile on rating sites.
• Listen to and engage your patients on social media.

If you are a healthcare provider, professional or practice manager who wants to monitor what is being said about you online without fear of online technology and social media then "Practice Management Nuggets Webinar 5 Things You Must Do Today to Protect Your Professional Reputation" will help you find success with own your digital identity - FAST!

What every Healthcare Professional Needs To Know About Managing Your Professional Digital Identity

For more information about this podcast, or to see the video, join us here!

Connect with Barbara Phillips, NP

@barbaraphillips

http://Facebook.com/NursePractitionerBusiness 

Get your E-book "Protect Your Professional Reputation"

In this FREE 30-minute Practice Management Nugget Webinar with Professional Meeting Facilitator Gord Sheppard that explains 10 Ways You Can Create Awesome Meetings… and YOU are invited!

If you attend meetings or lead meetings and you want practical tips that you can use right away to make meetings more productive and profitable then you need to register for this webinar right away!

“10 Ways You Can Create Awesome Meetings” is an entertaining and informative presentation by Professional Meeting Facilitator, Consultant, Speaker, Instructor and Author, Gord Sheppard. Based on his experience in more than 2000 meetings, Gord offers funny stories and practical information that will help you to take action and create awesome meetings that are more productive and profitable!

On this interview you are going to hear Gord’s Top 10 Ways You Can Create Awesome Meetings including

-how to estimate the total cost per hour of your meetings, so that you can then make every second count

-take responsibility for your own actions during a meeting is one of the most powerful ways to improve the meeting techniques that you and your colleagues can use to build trust with each other so you can make your next meeting more productive

-how to assess your current meeting facilitator, and then figure out a few ways to help them become more effective how to link every meeting to your organization strategy

-how to build a blockbuster agenda that everyone can get excited about

and MORE!

Changing The World, One Meeting At A Time.

http://createawesomemeetings.com/

Brought to you by Your Practice Management Mentor from Information Managers.  For upcoming events see http://InformationManagers.ca/pmn-events

If you’re serious about practical learning in privacy, access and security and want to join speakers, delegates and thought leaders with shared interests on privacy that you can apply in your own environment right away make sure to check out this exciting interview with Sharon Polsky right now!

Privacy and Access Council of Canada offers a congress where delegates have a realistic opportunity to attend the sessions of interest. Plenaries and breakout sessions are longer than usual , and formal remarks are shorter, leaving time for speakers and delegates to engage in genuine conversation. And we ask speakers to offer practical guidance borne of their experience (not just theoretical advice or historical reviews) that delegates can put to work in their own organizations.

Learn, share and network at the 2016 National Privacy & Data Governance Congress. Join industry experts, risk management professionals, thought leaders and regulatory authorities to explore critical connections between privacy, access, security and compliance.

Join speakers, delegates and thought leaders with shared interests in privacy, access and security.Colleagues from public and private institutions, federal, provincial and territorial governments, industry, academia and regulatory authorities will meet in a relaxed setting to enjoy workshop, breakout, keynote and plenary sessions.

Congress 2016 takes a refreshingly practical approach. Breakout sessions are longer than at most conferences, but formal presentations are shorter. Speakers offer practical examples and case studies, but are discouraged from using PowerPoint or similar tools (or distractions).

Continuing Education Credits applicable to PACC Professional Certification, and may qualify for CPD credits from other organizations as well.

Who should attend the Privacy and Data Governance Congress?

• privacy officer
• security officer
• access and disclosure administrators
• compliance officer
• FOIP Co-ordinators
• human resources manager
• insurance agents
• healthcare administrators, health information management
• medical ethicists and genetics
  
  

Sharon Polsky, MAPP

Sharon Polsky is president of AMINA Corp. and a Privacy by Design Ambassador with more than 30 years’ experience advising corporations, governments and organizations about privacy and access implications and unintended consequences of emerging laws, technologies and global trends. She is also president of thePrivacy and Access Council of Canada, the nonpartisan national non‑profit association of privacy and access professionals in Canada’s private and public sectors.

For more information, see: http://informationmanagers.ca/privacy-and-data-governance-congress/

View the blog post and register to view the video.

A PIA should be as common place to a healthcare practice as a business plan is to a business.

BUT most healthcare practices don’t know this and often don’t know that a PIA is usually part of their professional college requirements and often even a legislated requirement!

Prevent malicious errors, omissions or attacks that could result in fines and even jail time for the business, healthcare provider, employee, or vendor by completing a PIA.

You need a Privacy Impact Assessment when:

• - You are opening a new clinic or establishing a new health services program
• You are changing administrative procedures or technology equipment, services, or vendors
• You are changing how you collect and use personal information
•  You are implementing or changing an Electronic Medical Records (EMR)
• You are sharing health information with another healthcare provider, organization, Primary Care Network or other health program
• You have a Privacy Impact Assessment that was written more than 2 years ago? (It is time to review and update this!)

Doing a Privacy Impact Assessment for your practice is easy – once you figure it out. I have helped hundreds of clients complete their Privacy Impact Assessment and visited hundreds of practices across Alberta. I’ve figured it out . . . so you don’t have to! Now I’m going to share with you what you need to know to plan your PIA.

Brought to you by Jean L. Eaton, Your Practical Privacy Coach and Practice Management Mentor http://www.informationmanagers.ca

Related Links:

Register for the preview of the E-course webinar, Protect Your Practice, Your Assets, and Your Patients with Privacy Impact Assessments

Buy the E-course, Protect Your Practice, Your Assets, and Your Patients with
Privacy Impact Assessments - A Complete Step-by-Step Course

Privacy Awareness in Healthcare: Essentials - online privacy awareness training from Corridor Interactive

Healthcare businesses who want employee and supervisor level privacy awareness training to support key policies, procedures and risk management programs need a privacy awareness training program.

Give your staff the knowledge and tools they need to apply policy in their day-to-day work AND prevent a privacy breach with privacy awareness training.

Privacy awareness training is easy with interactive online learning experiences that are more effective than conventional training.

Make online training available to all your new and current employees quickly and efficiently.

http://informationmanagers.ca/pmn-privacy-awareness-training/

For more information about the course, Privacy Awareness in Healthcare: Essentials, see  https://www.corridorinteractive.com/online-training/privacy-awareness-in-healthcare/ 

Guest: Heather Moony, VP Business Development, Corridor Interactive

Practice Management Nugget Inteview with Grant Ainsley

Tips every clinic manager or healthcare provider needs to know.

If you are a clinic manager or healthcare provider who wants to know the important tips to manage difficult conversations with a vendor, with an employee, or with a
patient with confidence, then you need to listen to this podcast right away.

Immediately take your communication skills to the next level and learn to talk like a
leader.

Sign up to Grant Ainsley's newsletter:  http://www.grantainsley.com

Communication Tips for Difficult Conversations
http://www.informationmanagers.ca/communication-tips-for-difficult-conversations    

Your clinic manager just resigned. Are you ready to hire? Learn how!

In this FREE 30-minute Practice Management Nugget Webinar Jean will give you practical information, tools and resources to: 

• Hire and retain the right employee – the first time!
• Develop hiring policies, procedures, and forms to make hiring painless.
• Develop great first impressions to attract the ideal candidate to your practice.

 Download the FREE E-Book, 

9 Steps to Hiring Employees for Your Healthcare Practice

The right employee:

• is productive and provides good services to your patients and clients
• will create a positive place to work and to receive care
• will promote your business

Doesn’t it make sense to prepare now to hire the right employee?

Download the FREE E-Book, 

9 Steps to Hiring Employees for Your Healthcare Practice

In this episode, we spoke with Karanne Lambton, Life Fulfilled Coaching and Amazon Best Selling Author of “Step Up: 52 Actions for Emerging Leaders”.

Karanne shares 5 Steps that you can take to guide you to successful outcomes and grow into your leadership potential.

Karanne Lambton offers her experience as a leader, manager, mentor and coach to health care professionals who want to succeed in living a full spectrum life.

Take 5: 5 Foolproof Activation Steps to Move from Stuck to Success

Learn about a proven 3 pillar, 10 step process that can be successfully applied to your career or your personal life.

More about “Step Up; 52 Actions for Emerging Leaders”

In this episode, Dave Rodwell, of D.E. Rodwell Investigative Services Ltd., will help you identify the steps that you need to take to manage risks and keep your employees, patients, and business records secure. This 30-minute Practice Management Nugget will give you practical information on:

• Employee theft and shoplifting
• Exterior crimes against companies
• Working alone legislation

Dave Rodwell,

D.E. Rodwell Investigate Services Ltd.

Email: dave@daverodwell.com

Website: www.daverodwell.com

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/staff-work-alone/

In this episode, Paula MacLean, of Silver Creek Press, will share with you the difference between a satisfied and engaged employee. This 30-minute Practice Management Nugget will give you practical information on:

• Strategies to create engagement with your employees;
• Strategies for you to develop skills to better engage your employees;
• Tips for networking;
• Tips to engage employees who work from remote or mobile offices.

Paula MacLean

Silver Creek Press

Email: mmcs@aol.com

Website: www.silvercreekpress.ca

Download the Learning Resource Guide

For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/meaningful-engagement/