Practice Management Nuggets

In this episode, Shawna Briscoe, Account Manager at Canada Medical Ltd., will help you determine what your medical supplies requirements are and how to manage inventory, saving you time and money. This 30-minute Practice Management Nugget will give you practical information on:

• Typical requirements for a healthcare practice start-up;
• CPSA and AHS regulations;
• Questions to ask potential suppliers;
• Timelines to consider in your project plan;
• Ways to manage your medical supplies inventory.

Shawna Briscoe

Canada Medical Ltd.

Phone: 780-465-2291

Email: shawna@canadamedical.net

Website: https://www.canadamedical.net/

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/medical-supplies-and-inventory-management-for-clinics/

In this episode, Bruce Lee, of Bruce Lee Productivity Resources, will help you design a clinic experience to support the best possible patient experience that can be provided. This 30-minute Practice Management Nugget will give you practical information on:

• The key questions patients are asked on how to improve your practice;
• The latest ideas in patient engagement;
• What makes a satisfied patient;
• How you can address the key ingredients in your medical clinic.

Bruce Lee

Bruce Lee Productivity Resources

Email: bruceleespeaker@shaw.ca

Website: www.bruceleespeaker.com

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/7-moments-of-truth-in-patient-clinic-satisfaction/

In this episode, Dr. Randi Ross, of William David Company, LLC, will share with you a proven plan to ensure that you have a successful and meaningful practice, with what she calls "Relationship Marketing". This 30-minute Practice Management Nugget will give you practical information on:

• How to use relationship marketing to grow your business;
• How to position you and your business as a Lifestyle Medicine authority in your community;
• How you can be an exclusive host of "Community Wellness Day" in your community to gain huge exposure, massive publicity, to leverage affiliates, and to build key relationships, credibility, and legitimacy.

Dr. Randi Ross, CEO

William David Company, LLC.

Email: drrandi@optonline.net

Website: http://www.williamdavidcompany.com/

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For more information on this podcast and for resources, see our blog post here: http://informationmanagers.ca/relationship-marketing/

In this episode, Connie Hampton, Hampton & Associates, will share with you practical tips to help you with job search networking, and personal branding and marketing. This 30-minute Practice Management Nugget will help you with your job search:

• Effective Networking;
• Personal Branding;
• How to Market Yourself.

Connie Hampton, Consultant

Hampton & Associates, Scientific and Executive Search Consulting

Email: connie@networkpolishkit.com

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For more information on this podcast, and for additional resources, see our blog post here: http://informationmanagers.ca/job-search-process/

In this episode, Brian Lee and Bruce Lee, of Custom Learning Solutions, will help you drive your clinic to gain inpatient satisfaction, employee empowerment, engagement, and morale. This 30-minute Practice Management Nugget will give you practice information on: 

• What makes a satisfied patient;
• How to build a world-class service culture;
• How to engage and transform frontline and management staff.

Brian Lee & Bruce Lee

Custom Learning Solutions Group Ltd.

Email: brian@customlearning.com

Email: bruce@customlearning.com

Website: http://customlearning.com

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/transform-patient-experience/

In this episode, Susan Keane Baker will share with you how to implement strategies that result in enhanced job and patient satisfaction. This 30-minute Practice Management Nugget will give you practical tips, tools, and resources on:

• Managing patient expectations
• Managing First Impressions
• Responsive communication
• Increasing patient trust and confidence.

Susan Keane Baker, MHA

Author, Managing Patient Expectations

Email: susan@susanbaker.com

Website: www.susanbaker.com

Twitter: @SusanKB

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/patient-satisfaction

In this episode, Jaeme Adams, Co-Founder & President of Swervepay, will share with you how you can make payments easier  for the patient, easier for employees, and improve your cashflow. This 30-minute Practice Management Nugget will give you practical information on:

• Credit policy for uninsured services in your practice
• Communication plan with your patient/clients
• Train your employees how to talk to patients/clients and ask for the payment
• Payment workflow options

Jaeme Adams, Co-Founder and President

SwervePay

Email: info@swervepay.com

Website: www.swervepay.com

By Phone: 1.888.875.4782

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/payment-options-provide-patients/

In this episode, Paul Kirvan, of Paul Kirvan Associations (PKA), will help you design a business continuity plan that will help your office continute to run smoothly when those 'worst things' do happen! This 30- minute Practice Management Nugget will give you practical information on how to:

• Assess your office's critical functions and assets
• Identify what potential threats are
• Develop plans and strategies to continue with business when disruptions occur

Paul Kirvan CISA, FBCI

Paul Kirvan Associates

Phone: +1 908-902-2586

Email: pkirvan@msn.com

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For more information on this podcast and for additional resources, see our blog post here: http://informationmanagers.ca/business-continuity-whats-worst-thing-happen-business/

In this episode, Loralie Euverman, CHIM, will share with you how Medical Transcriptionists can contribute to the health, safety, and well-being of your patients and healthcare practice. This 30-minute Practice Management Nugget will give you practical information on:

• What Medical Transcriptionists do;
• What Medical Transcriptionists students learn in the program;
• Why Medical Transcriptionists are vital to a health care team.

Loralie Euverman, CHIM

Associate Chair, Medical Transcription Program, School of Health, NAIT

Phone: 780-471-7876

Email: loraliee@nait.ca

Website: http://www.nait.ca/program_home_77468.htm

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For more information on this podcast and for resources, see our blog posts here: http://informationmanagers.ca/hire-medical-transcriptionist/ 

In this episode, Lisa Proudfoot, BRE, CHIM, an Instructor in the Health Information Management (HIM) Program at SAIT will help you understand the role of HIM professionals in clinic administration. In this 30-minute Practice Management Nugget, Lisa will give you practical information on:

• What HIM professionals do;
• Why HIM professionals are essential to health services; What HIM students learn in the program; and
• What are non-traditional opportunities for HIM grads and seasoned practitioners.

Lisa Proudfoot BRE CHIM

Instructor, Health Information and Practice Assistants

School of Health and Public Safety, SAIT Polytechnic

Phone: (403) 284-8611

Email: lisa.proudfoot@sait.ca

Website: http://www.sait.ca/programs-and-courses/full-timestudies/diplomas/health-information-management-course-overview.php

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For more information on this podcast and resources, see our blog post at: http://informationmanagers.ca/health-information-management/

In this 30-minute Practice Management Nugget, Jean will give you practical information, tools and resources to:

• Develop a hiring policy, procedures, and forms for your practice that reflects your brand image;
• Recruit employees that are the right fit for your practice;
• Clearly state expectations; and
• Develop great first impressions to attract the ideal candidate to your practice.

Jean L. Eaton (The Practice Management Mentor), INFORMATION MANAGERS LTD

Email: jean@informationmanagers.ca

Website: informationmanagers.ca

Download the Learning Resource Guide 

For more informationon this podcast and other resources, see our blog post at: http://informationmanagers.ca/build-team/