Private Practice Profits

In the episode you’ll hear Dr. Michael Neal and Scott Sigman discuss:

• How COVID-19 is affecting private practice and how Scott has made tweaks in his practices to adapt
• How Scott is using telemedicine to supplement his private practice — and how his team keeps his practice growing
• Scott’s amazing research on using a laser and Photobiomodulation Therapy (PBMT) to treat the lung inflammation caused by COVID-19

For full show notes and links, visit: https://buildmyteam.com/podcast-ep17

In the episode you’ll hear Dr. Michael Neal and Paul Edwards, the CEO of CEDR HR Solutions discuss:

• Why deciding which resume looks best is a waste of time.
• Whether you have a handful of employees - or hundreds, the linchpin for growth is always the same — building a superstar team.
• Why talent is way more important than experience — and ways to hire for talent first.
• How to weigh the resume and experience in the hiring process (without putting too much weight on it)

For full show notes and links, visit: https://buildmyteam.com/podcast-ep16

In the episode you’ll hear Dr. Michael Neal and Dr. Gary Gerber discuss:

• How hiring has changed during COVID-19 in optometry and other medical private practices (and how to deal with it).
• What is “Talent Certainty” and how it’s important to have in order to achieve your goals.
• How Dr. Michael Neal went from nightmare employees to hiring superstar employees — every single time.
• Why doctors aren’t good HR managers (and why it’s not your fault).

For full show notes and links, visit: https://buildmyteam.com/podcast-ep15

In the episode you’ll hear Dr. Michael Neal and Harrison Tang discuss:

• How to find the real truth behind your customers, their behaviors and the supportive data in order to market to them more effectively
• How you can use data like new births, weddings and other life events to create marketing campaigns that people appreciate
• How to vet potential new hires and partners using a data-centric approach

For full show notes and links, visit: https://buildmyteam.com/podcast-ep14

In the episode you’ll hear Dr. Michael Neal and Mark Hinton discuss:

• Why Mark believes that people don’t run the business; systems do.
• How to go from chaos to sustainability in your private practice (and have fun again).
• Mark’s biggest advice to keep patients coming back.

LINKS:

For full show notes and links, visit: https://buildmyteam.com/podcast-ep13

In the episode you’ll from Dr. Ken Newhouse and Dr. Michael Neal discuss:

• How a chiropractor built his practice from scratch, in a rural area, following his near-death accident.
• How Ken overcame burnout through better marketing and his marketing system to attract new patients.
• The highly effective system for creating persuasive social proof through outcome-based video testimonials.
• Ken’s fastest and cheapest strategy to find new clients by banding together with other doctors.

LINKS:

For full show notes and links, visit: https://buildmyteam.com/podcast-ep12

In the episode you’ll hear Dr. Bill Williams and Dr. Michael Neal discuss:

• Why hiring the right people is the foundation of building a stable practice that gives you the freedom to work a 2-day week yet have a 5-day income.
• The hiring philosophy behind finding superstar team members – the needle in the proverbial haystack.
• Why hiring people just from interviews is a formula for hiring the wrong people.
• How psychometric assessments can help you predict the future success of a job candidate in the position you’re looking for.

LINKS

For full show notes and links, visit: https://buildmyteam.com/podcast-ep11

In the episode you’ll hear author Will Scott and Dr. Michael Neal, the CEO of Build My Team, discuss:

• Why culture is so important in attracting (and keeping) superstars and increasing employee engagement and productivity.
• How culture affects the front line of patients and can contribute to increased positive online reviews and word-of-mouth.
• How to bring core values alive in your practice – so that your team truly lives them.
• What doctors and healthcare practitioners can do to infuse culture and mission into their health practices so that core values are alive and thriving in their teams.
• How when you ignore creating a culture around core values, it can wreak havoc in a practice.
• Why the Return on the Investment (ROI) in Culture is the biggest ROI you can get.
• How to create a Core Purpose and Core Values to create a healthcare practice that thrives.
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LINKS:

For full show notes and links, visit: https://buildmyteam.com/podcast-ep10

In the episode you’ll hear Dr. Ken Newhouse interview Dr. Michael Neal, the CEO of Build My Team discuss:

• How to solve the constant revolving door in a practice.
• Why the empaths in your practice need to be the farthest away from the hiring process.
• How to attract superstar team members to your practice.
• The actual costs associated with hiring the wrong person, in terms of the costs of productivity, opportunity, hiring, training and employee morale – and the cost of reputation when you receive poor reviews from the fired employee and the patients they’ve interacted with.
• Why a superstar employee is capable of 2-3x the productivity of a mediocre employee.
• When and how to make an example of an employee that has crossed the line – and either chastise them or fire them.
• Why it took Dr. Michael Neal coming to the brink before he invented a scientific process to hiring the right people for his practice, every time – and how the process became the basis of his company, Build My Team.

LINKS:

For full episode show notes and links, visit https://buildmyteam.com/podcast-ep9/

In the episode you’ll hear Dr. Bill Williams interview Dr. Michael Neal, the CEO of Build My Team discuss:

• What private practices can learn from Four Seasons, Ritz Carlton and those with great customer experience have to teach us about how to hire superstars.
• What are the hiring mistakes (and how to avoid them).
• Why focusing on the resume as the start of the process will give you the wrong candidates.
• The secret sauce of a great job description that attract superstars.
• Why mindset is the #1 indicator if a team member will stay or not (and how you can eliminate poor performers from the resume stack right away).
• Plus, watch the video version on the website to see the discussed Sample Insights Report by Build My Team.

LINKS:

For full show notes and links, visit:  https://buildmyteam.com/podcast-ep8/

In the episode you’ll hear:

• The signs an employee is embezzling money — and why embezzlement is so common.
• The ultimate cure for nightmare employees or mediocre ones who just check the box.
• The totally done-for-you hiring system that predicts human behavior (like mediocrity) for healthcare administrative staff and gets you 2-3 superstar employees - guaranteed.
• Resume vs Talent — the amazing story of a job candidate who submitted a 6-line resume, yet ended up being a rockstar employee for a massive healthcare practice.

LINKS:

For full show notes & links, visit https://buildmyteam.com/podcast-ep7

In the episode you’ll hear:

• The speed of hiring and how it affects hiring success.
• Why “slow to hire and quick to fire” is outdated advice, especially in a time with historically low unemployment rates.
• The real cause of Hiring Paralysis and why being decisive is the #1 key to getting A-players on your team.
• How using scientific assessments can help you be “quick to hire” the best employees you’ve ever had.

LINKS:

For links and full show notes, visit: https://buildmyteam.com/podcast-ep6

In the episode you’ll hear:

• Why the standard resume sifting process is a lose-lose proposition
• What you really get when you focus on experience, especially when their previous position probably wasn’t a good fit for them
• Why talent is way more important than experience — and ways to hire for talent first.
• The biggest mistake people make when hiring that bites them in two to three months
• The short term vs long term approach to hiring
• How to weigh the resume and experience in the hiring process (without putting too much weight on it)

In the episode you’ll hear:

• The one simple new hire onboarding process that has helped build cohesive teams in countless health practices.
• The magic of this onboarding process and how a new hire’s pesky personality problems can come to light quickly on their first day.
• Why the Observation Day and Lunch allows your new hire to let his/her guard down and see who they actually are — and you can learn more about an individual than you would ever in a formal interview setting.

LINKS:

If you’re inspired by this episode, we’d love to hear your biggest Aha! moments.

For full show notes, visit: https://buildmyteam.com/podcast-ep4

Running a business in a rural area can make the hiring process difficult. The problem can be even greater when looking for a candidate in a specialized field such as pediatric dentistry. It is time-consuming enough running a dental office, but it can be even more difficult to find the resources to put into finding top talent.

Time to call in the experts.

This week Dr. Michael Neal and Frank Tuffy are once again joined by Dr. Jeremy Weisz to flip the script and interview them. Listen in as they talk about a case study from Pennsylvania Dental Office that came to Build My Team for help with their hiring troubles, including how Dr. Neal and Frank helped them turn their hiring process from a loss to a win. 

Finding the ideal candidate for hire without assistance be a major drain on a company’s resources of time or money. Sorting and sifting through hundreds of resumes can make the hiring process seem like a shot in the dark, especially if a hire is needed quickly.

This week we will learn about a case study from the Build My Team history. An Eye Clinic that needed a prime candidate and turned the Build My Team to help find a great hygenist. 

Dr. Michael Neal and Frank Tuffy are joined once again by Dr. Jeremy Weisz, who interviews them to explore more of what Build My Team is all about. Join them as they talk about their Arizona Case Study, the Build My Team process, and how long it might take to find an ideal candidate.

Dr. Michael Neal and Frank Tuffy are joined this week by Dr. Jeremy Weisz to turn the tables on them and interview the hosts. Join them as they talk about the Build My Team process, the pitfalls of hiring based on emotion, and why resumes are not as reliable as they used to be.

Highlights: 

[2:14] Hiring based upon a resume is not as reliable as it used to be

[5:38] How the Build My Team system evaluates skill sets

[8:35] Hiring bad talent costs a company a lot of money

[10:57] Build My Team uses scientific assesment tools from the field of psychology 

[14:20] The interview process does not provide an accurate picture of who the applicant is

[17:15] The client experience at Build My Team

[21:35] Hiring based on emotion can create problems

For show notes and links, visit: https://buildmyteam.com/podcast-ep1/ 

Resources Mentioned on this episode

Build My Team Website

About Build My Team

Lakeside Vision

Connect with Dr Michael Neal

LinkedIn for Dr. Michael Neal

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