The Gearbox Podcast

In this episode, Jimmy Purdy welcomes Justin Zupko, an experienced automotive diagnostic specialist. The discussion starts with Zupko sharing his encounter with an incorrectly diagnosed Honda Odyssey, underlining the significance of fresh perspectives in problem-solving. Delving into the economics of car repair, Justin opens up about the hurdles many face in affording diagnostic services. At the same time, Jimmy points out the steep rise in costs associated with repairing newer car models. Later, Zupko touches on his YouTube channel "OCD Auto," where he disseminates valuable knowledge about automotive diagnostics, stressing the boon of online educational resources and the irreplaceable nature of hands-on expertise.

00:00 The Diagnostic network helps independent shops troubleshoot vehicles.
06:54 Debate about job automation and diagnostic issues.
13:23 Module repair - cut to the chase.
21:32 Shops need help, often bypassing independent mechanics.
22:17 Learning pressure transducer diagnostics, gathering data.
30:16 Invest in techs, diagnostics, stand out profit.
36:38 Diagnostic fee: $250 for a few hours.
38:49 Discussing the cost of repairing versus buying new.
47:00 We diagnose and fix problems, saving money.
52:04 Cousin has specialized in transmission repair for 25 years.
55:05 Auto industry evolution raises questions about ADAs.
01:04:40 Tech on TikTok shares valuable car diagnostics.
01:05:44 Understanding customer complaints is crucial for diagnosing car issues.
01:11:16 Mechanics should be appreciated for their work.

In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jessa Boyd to the show to delve into the nuances of communication within the auto shop industry. 

Jessa Boyd highlights the significance of open and honest dialogue with her team and clientele, particularly when addressing mistakes, and shares a personal anecdote demonstrating the transformative power such transparency can have on a technician's performance. They touch upon the emotional weight and complexity of customer engagement, examining the necessity for clear, fair pricing, and the art of managing customer expectations with integrity. Both Jimmy and Jessa exchange thoughts on the importance of leadership that inspires, as opposed to authority that demands, and they conclude by exploring the effects of such leadership on team dynamics and the overall customer experience.

00:00 Car industry outlook improved over career span.
08:56 Skilled technicians with effective communication tactics.
15:39 Changing attitude towards leadership in automotive industry.
19:48 New shop owners face challenges avoiding micromanagement.
26:24 Balancing leniency and enforcing punctuality in work.
29:14 Inspector improved by not writing during inspections.
33:31 Request to transfer technician due to fit.
39:13 Great place but awkward, won't return. Bad culture.
47:25 Give freedom within guidelines, avoid micromanaging. Reflection.
48:50 Consulting and coaching lead to actionable improvements.
58:20 Tilly handled a car with multiple problems.
01:01:17 I let her confidence shine without interrupting.
01:04:32 Showing empathy, defending integrity, overcoming skepticism.
01:14:21 Understanding the true cost of running business.
01:16:59 Transition from parts to service, understanding costs.

In this installment, Jimmy Purdy welcomes guests Jim Mobley and David Tang to The Gearbox Podcast for a discussion on the evolving landscape of automotive diagnostics.

Jim Mobley, brings his extensive background at Sonnax Transmission Company, and shares his insights on the integration of electronics in vehicle transmissions and their impact on the industry's efficiency. David Tang highlights the profitability challenges faced by shops as they navigate the complexities of repairing advanced electronic systems. Jimmy underscores the importance of skilled diagnosticians and stresses the significance of continuous training and self-learning within the sector.

00:00 Jim Mobley has worked with Sonx Transmission Company since 1975, with expertise in mechanical repairs.
09:28 96 expos, contrast in hydraulics vs electronics.
14:54 Be proactive in reaching out for help.
18:03 Trainees from UTI face challenges transitioning to work.
25:30 Battery systems are costly and challenging for utilities.
30:10 Tesla offers better pay and wellness incentives.
37:52 Instructors should focus on enthusiastic students.
43:34 Aptitude and self-management are crucial in business.
45:32 Proving the hypothesis wrong is crucial for accuracy.
52:44 Shops need a quick fix or move on.
56:41 Training should be more frequent for practicality.
01:01:42 Using DVOM and fuse buddy for diagnostics.
01:06:09 We all need to speak up.

In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Adam Montiel, a local radio broadcaster renowned for his program “Up and Adam.” They delve into the complexities of automotive repair and the similarities across professions requiring specialized knowledge, such as winemaking and medicine.

Jimmy addresses the delicate balance between fair pricing and delivering top-notch service, underscoring the necessity to foster client trust. Meanwhile, Adam champions the power of authentic marketing and candid interaction with the community.

00:00 Personalize speech, avoid generalizing, and enhance radio broadcast.
07:23 Regret not learning Spanish and car knowledge.
15:00 Choosing trustworthy veterinary care for your pet.
16:08 Running a fair business requires financial balance.
23:06 Approach technical issues with calm confidence.
28:03 A Creative automotive mindset allows a unique problem-solving approach.
34:29 Auto-shop workers need better pay and leadership.
38:30 Leadership qualities extend beyond managerial positions in automotive.
44:30 The Auto industry resells parts to maintain profitability.
46:41 Quality service with a three-year warranty explained.
55:17 Customers should use Yelp judiciously for reviews.
59:52 Mobile mechanics undercutting industry, compromising quality work.
01:02:54 Advanced technology seamlessly powers electric vehicle motors.
01:11:21 Differentiate networking from building meaningful community relationships.
01:12:50 Supporting community, educating, and creating engagement.
01:18:20 Share, educate, behind-the-scenes content on social media.

In this episode, Jimmy is joined by guest Brian Winograd. An automotive industry stalwart, Brian delves into an array of thought-provoking topics, from the nuances of political stances on election outcomes to crucial discussions on the "right to repair" legislative movements and Winograd's direct involvement in these initiatives.

00:00 Almost died, spent 3 weeks on vent.
09:37 Marketing is key to continued business success.
13:56 Self-funded school and orphanage in Ghana.
18:31 Empathy fuels success, but mindset needs balance.
21:42 Passionate about vocational education for young people.
27:21 Women are disproving male domination in the automotive industry.
35:20 Tough times in the auto industry, rising trade costs.
41:22 Mechanics face disconnect and unequal treatment.
43:19 Skilled mechanics demand higher pay but feel neglected.
49:48 The Podcast discusses success in the transmission field.
55:44 Reasonable person was willing to give away services.
01:01:19 Work done, paperwork signed, not my responsibility.
01:06:22 Consumers need to take responsibility for vehicles.
01:15:36 Prioritize tasks and seize every opportunity.
01:16:29 Finding positivity and moving forward after adversity.

Jimmy Purdy is joined by seasoned transmission specialist Larry Bloodworth for an in-depth discussion on the critical aspects of modern auto repair and business management. This episode delves into the significant challenges of working with newer, cleaner vehicles, confronting parts supply issues, and adapting to the rapid advances in automotive technology.

With a deliberate focus on the nuances of accurate job estimations in a fluctuating market, Larry shares his refined process, which takes into account the complex nature of today's transmission work and the necessity of embracing digital marketing over outdated methods. The conversation turns to strategies for ensuring profitability while maintaining ethical pricing, addressing the realities of the flat rate system, and the delicate balance between hands-on repairs and effective business operation.

00:00 Continuous learning is essential for accurate estimates and profit.
10:39 Adapting specialty shop to changing transmission demands.
14:57 Reducing parts profit with heavy transmission repairs.
20:56 Google Adwords, marketing, and staying updated are crucial.
25:35. I hated European jobs and charged high estimates.
27:59 Negative reviews due to high price estimates.
37:04 Challenges with remanufacturing and parts availability.
43:58 Evaluate, incentivize, and compensate based on productivity.
49:38 Negotiate pay, set expectations, and ensure productivity.
54:23 Stay on top of the internet and Adwords.
58:26 Focus on broadening services to increase business.
01:01:20 AdWords is targeted locally, has an expanded radius, and calls everywhere.

In this episode, Jimmy is joined by special guest Wain Hickman. They dive into the world of auto technicians, discussing the unjust stigma and the true craftsmanship behind transmission specialty. They also discuss the ins and outs of warranty claims, the truth about “stages” in performance products, and the challenges of finding quality parts. 

00:00 Experience with transmissions reveals common misconceptions.
10:21 The complexity of car modifications is often misunderstood.
15:19 Upgrades and quality matter for lasting results.
16:24 Challenges of justifying expensive transmission upgrades to clients.
26:56 Industry seminars offer year-round product insights and networking.
32:50 Issues with transmission solenoid strategy causing problems.
35:27 19-year-old cook seeks raise, finds new job.
39:28 Frustration with unexpected problems despite meticulous effort.
45:38 Replacing valve bodies instead of cleaning them.
54:20 Balancing talent, pricing, and efficient work management.
55:50 Extended repair times causing concern for technician.
01:03:00 Auto technicians feel like liars and cheats.
01:11:25 Networking and industry connections are invaluable.
01:12:48 Exciting insight into a guy building shop.

Dutch Silverstein from A & M Auto Service in Pineville, North Carolina joins Jimmy in this episode of the Gearbox Podcast. They dive into a conversation about the struggles and triumphs of running an auto repair shop, focusing on the technology and customer service aspects. They analyze the practice of upselling, question the influence of social media and negative reviews, as well as how the digitalization of the industry affects owners and customers alike. Dutch even drops some hard truths about unfair practices and criticizes the trend towards prioritizing profits over service.

00:00 Technical shops are not the most profitable, they focus on money.
09:04 College degree crisis and aspirations of success.
13:00 Judgment towards plumbers and painters in their industries.
16:29 Profit percentages vary, affecting business outcomes.
21:50 You may break even, and get more cash.
26:39 Volume businesses are usually mediocre; think mom-and-pop vs. franchises.
34:18 Profit over service is pervasive in the industry.
39:05 Unrealistic expectations persist despite evidence to the contrary.
46:23 Testing Enterprise and Shop-Ware for a few months, then investing in DVI due to changing customer preferences.
51:07 People crave community but avoid direct interaction.
56:35 People don't value services, only price.
58:52 New shops undercut prices, causing customer cycles.
01:07:20 Company policy changed, there was no blame or anger.
01:10:11 High-end fleets invest in their own shops.
01:15:28 Don't care about her looks or age.
01:22:59 Vehicle pictures show damage increase sales.
01:27:57 Required services for leasing a vehicle are essential.
01:30:29 Goodbyes

In this episode, Jimmy Purdy and his wife Leigh-Ann, are joined by Kristin Danner and Paul Danner. They delve into a comprehensive discussion about the pressing issues in the automotive industry, from employee compensation to charge rates for services and more. Hear how missteps, such as a relocated car fuse, can lead to substantial repair hours, showcasing car diagnostics' intricate and often underrated complexity. Also, don't miss out on hearing how the Danners have chosen to embrace a new chapter in their lives, focusing on giving back through their Scanner Danner Charities Inc. and the trials and triumphs that come with it.

01:30 The Pressure of constant demands is overwhelming for Dan.
05:02 Circuit main feeds had 29 volts from the relocated fuse.
09:12 Teaching focused on learning and thought processes.
10:38 Critics miss the point of behind-the-scenes work.
13:18 Unfair comments; learned to handle negative reviews.
16:26 Confusion about the negative impact on the automotive industry.
19:43 Focus on your ideal clientele, not others.
24:32 Balancing customer care and employee compensation struggle.
27:27 Be on time or face consequences.
29:29 Ensuring quality vehicle repairs and customer care.
34:42 Building the right team takes time and effort.
35:26 Stay in your lane and don't change.
40:09 Supporting creators benefits everyone in the end.
42:22 Consider choices based on true satisfaction and giving.
45:30 Shop owners discounting affects technicians' income.
48:50 Relieved when your wife walked into the room.

In this episode, Jimmy Purdy sits down with Jeremy Hossler, a seasoned technician and shop owner. They dive into the challenging world of finding parts for newer cars, the importance of expertise in diagnostics, and the frustrations of customers expecting dealership-level expertise without the hefty price tag.

00:03:12 Passionate auto tech with extensive experience.
00:06:09 Industry push and micromanagement set a standard.
00:15:45 Busy people don't need to attend meetings.
00:18:58 Training, growth, arrogance, downfall, unemployment: Eight.
00:23:25 Lift head, get perspective, coach, charge more.
00:26:49 Experts charge $360 for thorough diagnostics.
00:36:16 Doubled, loved automotive, efficient car shop
00:41:15 Efficiency is key; don't waste time.
00:46:00 Improve efficiency by getting more vehicles.
00:50:02 Efficiency is key. Standard procedures, job descriptions.
00:57:44 Techs waiting, wasting time, upselling, rework. Need builder.
00:58:56 Auto parts stores often lack knowledge.
01:08:12 Consider mistakes, rates, cars, time, efficiency.
01:13:06 "I can fix it. It'll take a while."
01:14:21 Realizing others share your experiences is key.

In this episode, Jimmy is joined by special guest Chris Enright. Chris is a one-person shop owner who shares his journey of growth, learning, and taking responsibility in the automotive industry. He shares valuable insights on handling mistakes, compensating their team, and handling demanding customers gracefully. 

00:05:11 Kitchen neglect leads to poor impression.
00:09:39 Transmission shop misdiagnoses, wastes client's money.
00:16:11 Revenue doesn't justify taking someone else's spot.
00:19:55 Started understanding numbers, need financial freedom.
00:26:19 Office redesign eliminates waiting and repairs on the same day.
00:31:52 Flipping cars didn't profit but helped financially.
00:36:36 Positive input matters; avoid negativity, and improve.
00:40:41 Take responsibility for everything in your life.
00:45:51 Not commenting much, just scrolling, challenging others.
00:53:21 Lack of training for one-person shop owners.
00:57:15 Always someone better or worse, continuous learning.
01:00:21 The majority is understanding, but mistakes hurt financially.
01:05:58 How you handle mistakes differentiates businesses.
01:10:17 Customer questions bill. The mechanic handled the situation well.
01:15:58 Compensating staff for total productivity, want transparency.

In this episode, Lalo Castro returns to shed some light on some crucial aspects of team management. He shares his team's unique arrangement, where the net profits are divided equally among all members. Lalo explores the potential challenges that could arise if the team had more experienced members and highlights the importance of recognizing and managing employees who may negatively impact team morale.

He also delves into the crucial roles of a service advisor and an estimator, emphasizing the need for effective communication between clients, advisors, and technicians. Finally, Lalo discusses the financial side of running a business, sharing his experiences with providing bonuses to his employees and the potential trade-offs that come with it.

00:05:05 Finding answers, but no vehicle or parts.
00:08:13 Practice, self-improvement, and unrealistic expectations at training.
00:14:39 July went well, money was given as a bonus.
00:18:27 Fair, fault, team bonus, roles, group effort
00:22:09 Importance of feedback and decision-making for bonuses.
00:28:44 "Raise your rate, improve service, increase income."
00:33:55 Divide counter sales, prioritize, and advise.
00:41:13 Divorce, advisor, price, answers, biased, warranty, empathy.
00:44:29 Similarities between two things, division, bundling, price. Growth, ideas, training, seminars, and hearing others' experiences.
00:51:55 Ensure clear work orders for technicians and limit communication.
00:58:34 Marketplace protocol: Assist without disrupting current tasks.
01:04:32 Smooth schedule, work gets done calmly.
01:08:56 $200 Volvo XC 90, needs engine, salvage yard.
01:12:20 Long bed ad: engine knocks, $1,000.
01:18:58 Confusing ad for Chevy long bed truck.
01:21:58 Lalo is excited for ASTE

In this episode of the Gearbox Podcast, Jimmy is joined by the passionate and highly experienced Christian Mercado. With over a decade in the automotive industry, Christian's love for helping others and giving back to the community shines through in every aspect of his work. From shifting his mindset to prioritizing assistance over being the cheapest to going the extra mile to help those in need on the side of the road, Christian's dedication to his customers is truly commendable. They delve into Christian's journey, exploring the challenges and triumphs of running a shop and the emotional attachment that drives success. They also discuss the importance of organization, flexibility, and embracing new opportunities in this ever-evolving industry.

Topics discussed:

[00:03:16] Monitor fails; the client wants honesty.

[00:06:24] Opinionated writer finds editing challenging and exhausting.

[00:16:03] Desire for success drives us to learn.

[00:19:51] Different motivations for side work are fascinating.

[00:22:15] Side towing caused conflict with the landlord and job.

[00:32:07] "Drop everything. Be there. Organize. Execute."

[00:36:44] People fear raising labor rates, unsure how.

[00:43:19] Transition from technician to owner is challenging.

[00:47:26] Forced into building purchase, driven by determination.

[00:49:30] Industry involvement and fear of failure.

[00:59:27] Running the shop is driven by giving back.

[01:04:23] Skilled labor side work undermines industry standards.

[01:08:12] Work hard, don't make excuses, be responsible.

[01:13:19] Relax, focus, and schedule; success follows.

In this episode, Jimmy Purdy sits down with the incredibly knowledgeable Tyler Henry for their second interview. They dive into various topics, including aftermarket car parts, the importance of vehicle maintenance, the unpredictable nature of the road, and the intriguing concept of subscription-based car services.

Topics Discussed:

[00:03:57] Out-of-town wedding guests deal with transportation issues.

[00:07:44] Unnecessary fluid changes can harm transmission.

[00:14:17] Road trips, vacations, Tesla Loop, underground tunnels.

[00:19:58] Insurance companies, registration costs, and safety features.

[00:30:52] Hated but smart business; need feedback.

[00:33:56] Maintain ongoing relationships, avoid freeloaders, and communicate.

[00:42:11] Interesting thought, asking for payment upfront. For independents, it's not a big deal right now. Most parts are available the same day but are sometimes unnecessary.

[00:45:21] OE parts popularity decline; aftermarket offers better warranty.

[00:51:36] Jeep calls me a valued customer.

[00:54:02] Hard on vehicles, losses, backups, unexpected.

[00:59:30] Luke's aftermarket clutch is not better. It's cheaper but cannot be improved. The standard gearbox is strong but not for daily use. People used to take better care of their vehicles, and nowadays, they don't.

[01:06:51] BMW offers subscription-based car services with all options included, allowing customers to add or remove features as desired.

[01:12:54] Justify the cost of the cold month, and skip expenses.

[01:15:28] Waiting for hovercrafts to make a comeback.

In this episode of the Gearbox podcast, Jimmy sits down with diesel mechanic Cody Wyckoff. They delve into his career specializing in farm equipment. Cody shares his experience attending a sometimes controversial technical school and his decision to pursue working on larger vehicles.

Topics Discussed:

00:00:32 Diesel mechanic shares valuable experience.
00:06:29 Shop culture affects job satisfaction.
00:09:39 Techs should be treated well.
00:14:45 Disposable culture harming the automotive industry.
00:19:02 Take care of your belongings.
00:22:09 Tractors can be expensive investments.
00:28:56 Diesel engines provide job security.
00:31:01 Complexity of tractor repairs.
00:35:08 Repairing tractors can be challenging.
00:40:03 Dealing with snakes on the job.
00:46:41 Mechanics deal with customer misconceptions.
00:49:31 Maintenance is crucial for equipment.
00:53:37 Importance of a supportive work environment.
00:56:39 Teamwork and care are essential.
01:01:07 Appreciation for different work environments.

In this episode of the Gearbox Podcast, Lalo Castro discusses a recent issue he encountered with a Ford F-150. After trying various repairs, including replacing the coils and injectors, they discovered that a broken bolt on the crank was causing the misfires. The vehicle started running smoothly again after replacing the bolt and fixing the crank trigger. The episode highlights the importance of thorough inspections and checking every vehicle component when diagnosing problems.

Topics discussed:

00:05:48 Importance of thorough vehicle inspections.
00:09:52 Misfire and breakdown on the bridge.
00:14:49 Different approaches to free diagnostics.
00:20:09 No takeaway.
00:23:30 Importance of pride in work.
00:26:42 Bottleneck with diagnostic time.
00:29:35 Competition is unnecessary, so collaborate.
00:36:17 Customer reviews drive business.
00:39:37 Value your time and expertise.
00:46:27 Clear communication is essential.
00:49:02 Prioritize and assess vehicle issues.
00:53:00 Shops should prioritize honesty.
01:00:31 Repairing vehicles is often more cost-effective than buying new ones.
01:02:08 Car maintenance is an essential investment.
01:06:37 Value of maintaining older vehicles.
01:14:30 Be cautious of complex sales.
01:16:10 Repairing head gaskets on high-mileage vehicles can lead to future engine problems.
01:21:22 Common sense logic in selling.

In this episode, Jimmy is joined by Eric Faley, a 40-year automotive industry veteran. They discuss the changing landscape and how it's the same or different from previous changes in the industry. 

Topics discussed:

00:06:27 Dealerships facing challenges with electrification.
00:06:48 Jeep and Dodge are expanding their hybrid and electric vehicle offerings.
00:15:32 Changing technology in automotive repair.
00:19:52 Disposable world, longer repair times.
00:28:51 Transmission repairs are becoming more complex.
00:31:24 Rapid changes in automotive technology.
00:38:02 The future of EVs is uncertain.
00:41:25 Resistance to EV adoption among experienced technicians.
00:47:05 Importance of staying updated with technology.
00:52:20 Importance of using a scope.
00:57:50 Rebuilding hybrid and electric batteries.
01:04:09 People are disconnected from their vehicles.

In this episode, Jimmy Purdy speaks with Jed McClure, serial entrepreneur and former wine tour driver. They reminisce about their time working together and discuss the challenges and rewards of buying and owning multiple businesses. 

00:04:52 Managing multiple businesses requires multitasking.
00:05:03 Small tasks can feel overwhelming.
00:10:04 Know your internal numbers.
00:14:36 Pricing based on competitor rates.
00:19:00 Consistency and personal touch matter.
00:23:11 Customer service challenges in the automotive industry.
00:30:04 Handling difficult customers builds maturity.
00:35:41 Buying commercial real estate is challenging.
00:37:08 Commercial real estate faces foreclosure crisis.
00:42:47 Possible opportunity for discounted commercial space.
00:45:57 Real estate prices are increasing.
00:51:03 Costs of running a business.
00:55:27 Middle adulthood can be stressful.
01:00:13 Being a business owner requires dedication and responsibility.
01:04:08 Importance of tracking expenses.
01:08:37 Salesmen may have game-changing solutions.
01:16:18 Creative financing for purchasing a property.
01:17:57 Owner-carry financing for properties.
01:23:06 Owner carries can minimize seller's taxes.
01:28:05 Importance of specialized knowledge
01:33:06 Variance in professional expertise.
01:37:14 No takeaway

In this episode of the Gearbox podcast, Jimmy is joined by Lalo Castro to discuss the challenge of finding good help when you're busy. Lalo shares his experience of having people seem to fall into his lap while Jimmy discusses his struggles with posting ads on job sites and social media.

Topics discussed: 

00:00:39 Finding good help can be luck.
00:06:00 Hiring people you know works.
00:15:45 Invest in training and education.
00:17:22 Hiring and retaining skilled technicians is challenging.
00:22:02 Communication is key to success.
00:27:19 Creating a safe space for communication.
00:33:42 Hold employees accountable for growth.
00:36:45 Set clear expectations for raises.
00:45:45 Delegate problems to save time.
00:50:25 Focus on training staff efficiently.
00:54:15 Older cars can be profitable.
00:59:22 Say no to European cars.
01:02:31 Importance of advanced diagnostics.
01:11:43 Set boundaries and stay focused.
01:13:50 Don't take on bad jobs.
01:22:22 Goal is to duplicate success.
01:27:25 Plan well to reduce worries.

Jimmy sits down with Travis Smith of Custom Works in Paso Robles, California.

Topics Discussed:

Introductions. (0:00)

It’s like watching paint dry. (3:50)

Do it for one reason or another. (5:10)

Why is it hard to find welders? (9:38)

School of hard knocks and learning. (13:30)

The target market of the auto industry. (20:54)

Managing time and productivity. (26:34)

The problem with the car industry. (34:05)

Why don’t you buy someone else’s project? (37:43)

The generational gap in the industry. (43:28)

When you don’t know something. (47:39)

The importance of keeping up to date with new technology. (51:59)

How do you calculate the cost of service? (56:58)

Paying for skilled labor. (1:01:02)

Every job has to be badass. (1:07:06)

Advice for people looking to get into the industry. (1:11:42)