the Hello Hair Pro podcast

In this episode, Todd and Jen talk about mindset, complacency, and perfectionism.

What is complacency?

Creating an environment that promotes focus.

How to take action.

Taking risks.

Keeping a beginner's mindset because when you first learn something, you won't be good.

The act of accumulating knowledge alone doesn't do much for you.

It's OK to have a bad day, week, month, quarter, or year.  Just get back at it.

What Todd thinks when someone tells him "I'm a perfectionist."

Getting around trying to be "perfect"

Break things down.

Celebrate small wins often.

Without action, we're back at complacency.

Even if your action doesn't work out, you've learned.

Just try!

Some days we win and some days we fall on our faces.

+++++++++++++++++++++++++++++++++++++++

Book an intro Mentoring call with us! BOOK NOW!

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Hello Hair Pro Exclusive Offer: pingpongdm.com/hello-hair-promo

Our new website by PingPong Design + Marketing: https://hellohairco.com/

Follow us on social!  (if you want)
Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco
Hello Hair Pro: https://www.instagram.com/hellohairpro

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A behind the scenes look at how running a business, as a couple, can impact a relationship outside of work.

Turning to your audience to find out what direction to take.

A story from a past business.

Challenges a partnership will face.

Knowing your roles and tasks. (What you do, and what your partner does.)

We're 50/50 partners....how do we decide if we disagree?

How to create an honest roles and tasks list.

Changing color lines and the decision making process behind that.

Considering your staff.  (Because we do.)

Who wants to be bored?!

Pride.

Balancing act.

Having an in-house, brand educator.

Core values.

Finding our that certain companies...well...make shit up.

Efficient communication creates speed.

The ability to maneuver.

Being business partners, parents, and a married couple.

The importance of boundaries.
 
Have a way to 'tap out' and mean it.

Creating these systems for our business made us FAR better parents and stronger partners outside of work.

Road block!  And the honesty that came out of it.

You do NOT need to be the best technically to own a business.

The importance of communication.

Candor.
the quality of being open and honest in expression; frankness.

An open invitation to the cleanest salon (Hello Hair Co.) to anyone listening.  And not in a negative, but simply because we want to help.

Give the opportunity to your team to meet your expectations through candor.

Our relationship is better than it's ever been.  Sorry, haters.  Still love ya!

Our arguments are efficient and respectful.  Courtroom style.

If you have kids, make sure you're making up in front of them and not just disagreeing in front of them.

Be a role model in the open not just when it's comfortable.

CommunicaSHING!  :)

Fo Sho!

It's OK to talk about stuff.  It's OK to get stuff off of your chest.

This is work.  (and it should be!)

The trickle down effect into our family.

+++++++++++++++++++++++++++++++++++++++

Book an intro Mentoring call with us! BOOK NOW!

PingPong Design + Marketing
Hello Hair Pro Exclusive Offer: pingpongdm.com/hello-hair-promo

Our new website by PingPong Design + Marketing: https://hellohairco.com/

Follow us on social!  (if you want)
Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco
Hello Hair Pro: https://www.instagram.com/hellohairpro

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In this week's episode, Jen & Todd chat about the pandemic.

Today's episode is brought to you by PingPong Design + Marketing.  Digital marketing & design for the health, beauty & fitness industries.  PingPong wants to make the internet a better place.  Check them out in the link below!

The pandemic hits.

No one knows what's going on but they pretend to.

Opening Hello Hair Co, but delayed, because of ya know, the pandemic.

Dealing with retail repackaging, and bad advice from certain distributors.

Creating cleaning systems that worked not only for a new business but also to cover restrictions.

Deciding to hold off on opening even after being "allowed."

Bad advice, and rampant misinformation.

Financial help, gray areas, and who got missed.

How we remained in contact with people who actually knew what was happening.

Don't hide money.

At home learning with kids and online school, keeping in contact with our team, barber school but on Zoom, oh, and a baby.

Pro Tip: Hair pros STILL need to clean.

Hair Pros are NOT essential.

Hair schools tried their best.

Fact: Mandates are not law.

Living free or dying and having a lawyer ready if the gov tried to shut us down again.

How the pandemic gave some business owners an out.

+++++++++++++++++++++++++++++++++++++++

PingPong Design + Marketing
Hello Hair Pro Exclusive Offer: pingpongdm.com/hello-hair-promo

Our new website by PingPong Design + Marketing: https://hellohairco.com/

Forever Fierce Apparel: https://foreverfierce.com/

Follow us on social!  (if you want)
Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco
Hello Hair Pro: https://www.instagram.com/hellohairpro

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Todd & Jen talk about what a real education program looks like.   

Today's episode is brought to you by PingPong Design + Marketing.  Digital marketing & design for the health, beauty & fitness industries.  PingPong wants to make the internet a better place.  Check them out in the link below!

We kick off by making sure the definition of education is understood both so that as business partners they're on the same page and second so that the salon team knows what's expected.

Maintaining a beginner's mindset.  You can ALWAYS learn something from ANYONE if you don't have a bad mindset.

Why "watching each other" is a bad game plan and doesn't work.

Stop assuming that you're supposed to know everything.

How they employ constructive criticism with candor.

Why the Hello education program is not for everyone, and we love it that way.

Resources needed to educate.

Bad educators make things about them.

The importance of being able to pivot and adjust as an educator.

Hello Hair Co and weekly classes.

Leveraging a contagious atmosphere.

Why the 'owner' doesn't need to be the center of attention.

How much coaching and mentoring goes into running and building a team.  (If you want it to actually work.)

Education is more than learning to do a haircut.  Components like consultation and posture often get overlooked.

Opening your mind and being OK with not being great at something.

An honest effort is a requirement.

Not everyone makes it through our education program.  There's an expectation of advancement.

What shadowing looks like at Hello.  It's NOT doing other people's shampoos and sweeping.  It's learning, experiencing, conversing, and growing so that you can take new ideas back to your salon home and apply them.

+++++++++++++++++++++++++++++++++++++++

PingPong Design + Marketing
Hello Hair Pro Exclusive Offer: pingpongdm.com/hello-hair-promo

Our new website by PingPong Design + Marketing: https://hellohairco.com/

Follow us on social!  (if you want)
Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco
Hello Hair Pro: https://www.instagram.com/hellohairpro

Get on our mailing list!  (this one you should def do!)
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"The accumulation of non-applied knowledge is one of the fastest roads to mediocrity."

Here is some stuff we decided to plop in the show notes because ya know, we talk about it in this show.  Enjoy!

Todd and Jen talk about education.

Jen compares and gives her opinion on virtual learning vs. hands-on vs. a school setting.

Why do some people not apply their skillset and accumulate knowledge repeatedly?

The mastery equation. 

The shadowing process at Hello Hair Co.

What to avoid to get ahead and what to take on.

Focus and practice in a manner that gets you ahead.

A mentor can help you succeed and the importance of finding the right ones along the way.

Putting yourself in vulnerable positions to drive success.

Build your foundation wider by dialing things down at first.

Find a workplace with core values that line up with your own by asking the right questions.

Some links and such! 

Follow us on social!  (if you want)
Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco
Hello Hair Pro: https://www.instagram.com/hellohairpro

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Todd & Jen record their first "on the road" episode from Waterville Maine.  Jen is teaching a class in the area and Todd will be exploring the local area.

The two talk about where to start, how to plan for your future, and laying out goals.  Stories about their staff being successful, putting in the reps, and tales from the gym days.

Our friend, Chris, who we mentioned in this episode: https://www.instagram.com/mizutani_newengland/

Follow us on social!
Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco
Hello Hair Pro: https://www.instagram.com/hellohairpro

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In this week's episode, Todd and Jen talk about discounts.  They go over some things they've attempted in the past, mistakes they've made, and their opinions on the why behind this industry's rampant problem with discounting.

Fun fact!  Todd was WAY OFF his game for this episode and we had to edit a LOT of pauses out. 😂

Follow us on social!
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Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco

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This week Todd and Jen are talking about inflation and why you should plan accordingly.  They also cover the basic costs associated with doing business.  This would be a good episode for anyone who runs a small business or is interested in some general knowledge.  

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Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco

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In this week's episode, Jen and Todd chat about licensure.  They give their thoughts on whether or not licensing does what it claims, the fear behind not having licensing, and more.  They also skim through a few articles.

Articles Mentioned
"NH considers deregulating cosmetology, other jobs"
"Braid Free or Die: New Hampshire Signs Bill to Eliminate Licenses for Hair Braiders"
"Sununu signs bill decriminalizing unlicensed hair cuts"

Follow us on social!
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Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco

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In this week's episode, Todd & Jen talk about how they handle bad reviews.  Having a strategy will help a ton when it comes to the inevitable unhappy customer.  At the end of the episode, they talk about true stories and crazy customers that they've encountered. 

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Todd: https://www.instagram.com/manyaprons
Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco

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In this episode, Jen and Todd chat about some common salon structures including commission-based, chair rental, and suite rental.  They cover some pros and cons of each along with what they offer at Hello Hair Co. 

Toward the end, Jen gives her prediction about what we're going to start to see more common.  Hint: It sure looks a lot like how they've structured Hello Hair.

Follow us on social!
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Jen: https://www.instagram.com/paintingallthehairs
Hello Hair Co: https://www.instagram.com/hellohairco

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Todd and Jen talk about ways to show up and what it takes to make actual changes and grow your business. 

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In this week's episode, Todd and Jen talk about ways to avoid running yourself into the ground. 

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In this episode, Todd and Jen talk about the importance of building a network around you, surrounding yourself with specialists, and building professional relationships.

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In this episode, Todd and Jen talk about some of the topics and thoughts about the future of the salon industry.  They offer up some predictions as well.

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In this episode, Todd and Jen chat about where they think things are going in the industry. 

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In this episode, Todd and Jen chat about the problems stylists, barbers, and owners face during the holiday season. 

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Jen and Todd talk about leadership.  They cover what the roles of a leader look like, how to implement stronger leadership into your culture, and more.

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HIGHLIGHTS
6:10 Get outside of your business
7:17 Get outside of your industry
9:43 Make difficult decisions
12:29 Leadership skills & traits
18:17 Technical skill vs. Leadership skill
24:10 A Jen story: What NOT to do
25:28 Hire a coach
27:19 Personal responsibility
35:49 The quickest way for Todd to tune you out
39:00 Implementation: Owner
40:27 Implementation: Employee

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Todd and Jen chat about hiring and firing.  They break down their (Hello Hair Co) process and make it relate to both employees and employers.

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If talking about money stresses you out, this episode is for you!

Todd and Jen talk about MONEY!

The pair kick things off questioning why raising prices is such a hot topic in the industry before diving into all sorts of topics.

0:44 Why is this such a topic?
1:20 Projecting
2:53 Netflix example
6:05 Constant questioning leads to YOU not believing your worth
7:28 Embracing hard conversations
9:12 Why do we view price increases as bad?
9:52 Everyone is yelling "Charge our worth!" but not showing you how
10:48 SIDE NOTE: Jen's cup doesn't match her shirt
11:34 Avoid these things
17:13 Losing clients is the point
17:45 Oliver (our son) joins us
19:00 There's no need to overly explain
22:08 Todd wants a helicopter
23:00 How hourly pricing helps
24:45 You need a goal
25:39 How much money do you want to make if you never got tipped again?
28:16 How do we know when it's time to raise pricing?
31:08 To the stylist or barber that needs to cut back behind the chair
34:40 Raises should be based on pricing and NOT commission
 

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