005

Join safety experts Sam and Javier as they discuss what an effective Emergency Action Plan at your company should look like, what one should contain, and how to implement one in your workplace.

head over to www.GotSafety.com to learn more about our services.

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Client Service That Keeps Them Coming Back
Episode #5 | November 16, 2021

The following guests sit down with host Justin White:
Patrick Stoy – President, MC Mortgage Group
Stephanie Spaulding – President, Allied Pacific Financial


Treating Your Clients Like Gold Helps Create a Business Model That is Centered Around Referrals

Every customer should be viewed as an opportunity to earn another. How can independent mortgage brokers treat their clients so well that it creates a 100% referral-based business? Tune into episode #5 of Good. Better. Broker. to learn the blueprint for giving clients an experience that will have them sending everyone they know your way.

In this episode of the Good. Better. Broker. Podcast, you’ll hear from 2 independent mortgage brokers who work exclusively off referrals by treating all of their clients like they’re the most important one.


In this episode, we discuss ...

1:48 – Patrick’s definition of customer service
2:35 – How they communicate with all parties in the transaction
3:12 – What they do to learn more about their clients on a personal level
3:58 - The little things they do during the process
6:06 – The importance of building relationships with clients
8:52 – Patrick’s 3 tips on developing an approach to elite customer service
11:55 – Stephanie’s approach to customer service
12:52 – Stephanie’s approach to client phone calls
14:03 – How Stephanie structures communication with clients
15:09 – How to make it personal when taking a loan application
16:54 – How Stephanie’s business went to 100% referrals
19:10 - What Stephanie does when a client’s loan funds
20:36 – Stephanie’s advice for others on client service


Resources Mentioned in This Episode:
Mortgage Marketing Animals
Building Champions
The CORE Training


Show Contributors:
Stephanie Spaulding

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Patrick Stoy

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Justin White is UWM’s in-house brand journalist and the host of the daily news video, Inside Pass. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.

Connect with Justin on LinkedIn, Instagram, or Twitter


Connect with UWM on Social Media:

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Head to uwm.com to see the latest news and updates. 

#005 - In this episode, listen to Chapter 2 (Desire) of Think and Grow Rich by Napoleon Hill. (This is the 1937 version of the book in the public domain). In this section, Hill describes how a burning desire mixed with faith is "the starting point of all achievement."

Here's where you can find all related Think and Grow Rich episodes and resources:

https://creationpeak.com/tagr

You'll get Napoleon Hill's six steps for transmuting DESIRE into it's financial equivalent. (Hill notes that these steps came from Andrew Carnegie, and that this information was scrutinized by Thomas A. Edison who reported they are essential for achieving "any definite goal.")

Additionally, hear motivational stories of notable people who became successful after they went through some crisis. One of these stories is of Hill's own son, Blair, who learned to hear and speak despite not having been born with ears.

If you're a dreamer or someone who's been hit by misfortune or what would be considered a "disadvantage," this is definitely the chapter for you.

Napoleon Hill writes:
"The turning point in the lives of those who succeed, usually comes at the moment of some crisis, through which they are introduced to their 'other selves.'"

Enjoy!

Il calcio è storicamente influenzato dal nostro passato storico e culturale. Difendere e ripartire sta come a rimanere in trincea e avanzare nel momento più opportuno, come afferma Arrigo Sacchi. E questo ha portato a costruire una filosofia attendista.

Oggi però, sempre più squadre propongono un calcio propositivo, devoto al dominare il gioco. Costruire dal basso è diventata una prerogativa per perseguire tale dominio, al fine di contrastare la mancanza di spazi necessari a una buona finalizzazione dell’azione in zona avanzata. Giocare dietro le linea avversaria creando gli spazi necessari necessita di un movimento palla già dal portiere. 

In questo episodio, a Cambio di Campo vi daremo il nostro punto di vista sulle opportunità che la costruzione dal basso crea nella costruzione di una manovra propositiva.

Richiedici il nostro ebook sul tema al link www.cambiodicampo.com/costruzione-dal-basso-opportunita-o-moda

I'm starting with something new!

Since I’ve started to take DJ’ing serious last year I’ve been playing many different types of styles at many different types of events which made it hard to explain what my sound is.

After saying the same “basically everything except techno and hardstyle” (Noëalmostall🥁) mantra I’ve decided that in 2019 I’m going to upload a selftitled mix series every month highlighting one genre or style I like to play.

Tell me what you think and sharing = caring :D

S/O to Zoë Love Smith helping me design for the covers ♥️