988 lifeline

Discover how technology is transforming the field of mental health and crisis response.

In this episode, host Lauren Wood talks with Grant Riewe, CTO of Vibrant Emotional Health. Grant shares his journey in innovating mental health services, particularly the 988 suicide crisis lifeline, demonstrating how technology can be a powerful tool in providing life-saving support.

Learn about the challenges and successes in integrating technology into mental health services. Grant delves into the development of new platforms, the expansion of service offerings, and the importance of human connection in crisis management.

Tune in for an enlightening conversation on the intersection of technology and mental health with one of the leading experts in the field.

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(00:00) Introduction and Guest Introduction

(01:07) Grant Riewe on Vibrant Emotional Health's Mission

(03:07) The Strategic Vision of 988 Lifeline

(06:20) Scaling Operations and Service Expansion

(09:17) Addressing Increased Demand for Mental Health Services

(11:33) Technology Stack and Service Adaptation

(14:34) Personalization in Crisis Response

(17:32) Measuring Success and Impact

(21:43) Proactive Steps in Suicide Prevention

(23:30) Role of AI in Mental Health Services

(27:03) Innovation and Culture in Vibrant Emotional Health

(30:12) Grant's Advice for Customer Experience Leaders

Todays episode is a special dedication to our cousin and we are going to cover sensitive topics about mental health. This topic can be triggering or traumatizing for some listeners. If you or a loved one are seeking support please call or text 988 for 24/7 confidential support from the suicide and crisis lifeline. We love y’all

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On July 16th, there's officially a new number to call (or TEXT!!) when you or a loved one is experiencing a mental health crisis. 988 - it’s like 911, but for anyone experiencing suicidal thoughts or substance abuse or any other type of mental health crisis. When you call 988, you’ll reach a real human, who is trained to provide support and connect you with the help you need.

Dr. Margie Balfour is a psychiatrist and the Chief of Quality and Clinical Innovation at Connections Health Solutions in Phoenix, Arizona. She has been working hard to advocate for this number and fight for implementation of 988.

I loved talking to her about what this new number means for us and how we can use it, the warning signs we can look for in ourselves and our loved ones who are struggling, and what she sees as the future of mental health care.

988 is a huge step, but there’s still so much more to be done. The 988 Implementation Act was introduced in Congress in March of 2022, but has not been passed yet. The goal is that when someone is in crisis, they have someone to call, someone to come, and somewhere to go if it’s needed. Of course, there is money needed to make people available to call, to show up, and to fund the places they might go. So the bill would provide federal funding and guidance for states to actually implement their 988 and crisis systems, including requiring all health insurance plants to cover crisis services, implementing a national suicide prevention awareness campaign, and providing funding for community-based crisis response centers.

Read about the 988 Implementation Act: https://bit.ly/988implementation

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You can keep up with Mentally Together on Instagram @mentallytogetherpod. Cassidy's Instagram is @cassidyquinntv, and you can watch the video version of each podcast episode at YouTube.com/cassidyquinn.

Books recommended by Mentally Together guests: https://bookshop.org/lists/mentally-together