allied health

Joiner's model of desire and capability is used to explain the high risk period that health practitioners face when they have had a notification to AHPRA (any health regulator for that matter). Manaan explains the training that is on offer for health regulators in this episode.

We also take the opportunity to welcome listeners from the English Schools Foundation in Hong Kong as we start a 12 month journey to support 22 schools embellish their suicide prevention pathway through skills training for school counsellors, Principals, Heads of Years and Teachers. 

Connect with Assoc Prof Manaan Kar Ray at https://www.linkedin.com/in/drmanaankarray/
Follow us on www.progress.guide

Ever come out of a therapy session or meeting, only to check your phone or computer and be faced with 20 new emails? It’s one of the most stressful feelings, leaving you with the overwhelming task of sitting down and sifting through each and every one. And it doesn’t stop there – without the right support systems, this email-tsunami is a never-ending battle…

The good news is that there’s a solution, and it’s a lot more streamlined than you might think. That solution is admin support.

Here to cover all-things admin is Karina Follent – Founding Director of Pro-Assist Virtual Administration. Pro-Assist helps allied health business owners with flexible admin and NDIS support to make practices run smarter and smoother.

For Karina, Pro-Assist isn’t just about the admin – it’s about fostering meaningful flexibility for business owners. From the start, she’s always had a passion for helping allied health business owners regain time, so that they can focus more on their loved ones.

Karina’s passion is a great reminder of the importance of spending precious time with family and friends, where the business doesn’t claim your entire life. 

Is it time for you to get some admin support? What are you doing in the admin-space that you could be handing off to the pros? Never be afraid to ask for help – it’s an investment.

In this episode, Karina runs us through the various admin tasks she does to help busy business owners, including the benefits of practice management software. You’ll also hear why you should have your systems set up first before hiring new staff, how to avoid burnout, NDIS opinions, and why you should be keeping your waitlists small and compact.

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If you could change anything about the NDIS right now, what would it be?

This week’s guest on the PPMP Podcast is none other than Kerri Weaver – Owner of Eyes and Independence and Educational Disability Specialist.

Kerri shares some great insights this week about being an allied health business owner – challenges and all. You’ll hear Kerri open up about losing her original role due to government cuts, as well as how that experience gave her the drive and motivation to start her own business.

She shares what she first learnt about business as a whole in the first few years as a business owner, which included plenty of getting used to socials and website navigation. Her experience with networking and admin are also two important pieces for every business owner, particularly those just starting out. 

Kerri also discusses her experience knowing when to take a step back from the business – a friendly reminder for all business owners that taking time for yourself is part of the job. 

Where a lot of you will probably also relate in this episode is Kerri’s thoughts on the NDIS – there’s no holding back here. She gets right into how she would change it up, including what she’d do if she was the boss of the price guide.

Don’t forget to listen to the end of the episode for Kerri’s insights on what she wants to achieve for her business in the next 12 months – something we should all set out to do once in a while to get clear on our long-term goals.

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What is your definition of wealth? For me, wealth is a form of energy. It has to move through you, your business, and around the planet, and it’s ultimately about what you want to have forward in your lifestyle.

There’s really no one more perfect than our guest on this week’s episode to discuss all-things wealth, and that person is Jackson Millan – Managing Director of Aureus Financial, an award-winning wealth coaching, strategic advice and lending business.

In this episode, you’ll hear Jackson deep-dive into countless topics surrounding turning your business profit into personal wealth, where having a momentum-based approach to money, wealth and profit is crucial. You’ll hear us discuss Jackson’s own definition of wealth, his observations about business owners and money mindsets, key stages of money memories, and so much more.

One particular golden nugget is Jackson’s view on self-limiting beliefs surrounding wealth. In his own words, “You’ll never outgrow the invisible ceiling that is your mindset.”

He shares the importance of having a reason to “lift” that invisible ceiling in order to allow you to step into strategies and tactics that let you create financial freedom.

Another important talking point is the difference between profit and cash flow, and why profit isn’t your end game.

So, what is your money mindset? Is it in need of a shift?

On a separate note, did you hear about our Practice Managers Academy coming back with a bang?! Click here to find out more or follow this link here to listen to the podcast about it!

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Does your practice manager have the skills and support they need to really flourish? After plenty of research, we’ve uncovered that there are many practice managers out there who don’t have the right support. It often feels isolating and lonely, and they feel that their remarkable responsibilities and huge demands aren’t being recognised as they should be.

At Nacre Consulting, we’ve been extra busy (as always) in creating a platform for practice managers to be heard, understood, and give them that opportunity to really hone their craft.

Practice Managers Academy is back!

We couldn’t be more excited to offer this wonderful event once again to any and all practice managers at allied health businesses. Practice Managers Academy (PMA) is all about helping upskill practice managers, so that they can differently support the business, business owner, and entire team. And this time around, we’ve made some changes – listen to the episode to find out all about them.

Whether they’re feeling overwhelmed in your role, or simply want to boost their skills, PMA is designed for all practice managers to help save on time and energy, creating more certainty in the role with a valuable experience learning with others.

Now more than ever before, it’s time for practice managers to shine and be empowered in their roles. PMA is about fulfilling their personal needs, as well as positioning the business for absolute awesomeness moving forward. 

Use this event as a training-ground for industry-specific skills, as well as a chance to hear how other practice managers are running their ship.

PMA is facilitated by Cathy Love, members of the Nacre Consulting team, and other subject-matter experts. 

For ALL the details on this event, listen to the episode now!

Or to sign up right now and secure a spot for your practice manager, click here.

See omnystudio.com/listener for privacy information.

Ever thought about selling your business? Or looking to explore the concept a little further?

Here to give you the opportunity to dip your toes into the water is Michael Kerr – Founding Director of Kerr Capital. Kerr Capital advises business owners on whether it’s the right time to sell, and what their business is really worth.

Michael shares his insights on when and why an allied health business owner would reach out and engage Kerr Capital to get their business valued.

You’ll hear all-things business value, Michael’s philosophy on valuing businesses, as well as the process of evaluations – including the art and science of your actual net profits.

I’ve heard it all – allied health business owners not thinking that their business is too small, or thinking, “Would anyone even want to buy it?” (Something that honestly makes my business heart break). Then there’s the owner that just limps along until they have to make that tough decision about which way it’s going to go.

That’s what makes Michael’s insights so valuable, as he gets into the nitty-gritty of the main reasons people come to him to get their business valued, and what “exit” really looks like.

At the end of the day, it’s all about reclaiming your time and lifestyle if you’re going to sell-up. You could even be increasing the value of your business because you’re proving that it can run on less of your input.

But if you’re not ready to sell, that’s okay too. It’s just about being fully aware of where your business is at, and also be aware of the risks on both sides.

Practice Managers Academy starts in July! It is now back with a bang and more intensive than ever! Sign up for our 12-weeks Practice Managers Academy here! Or just click on the link anyway to know more…

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Carbon neutral – what does it mean and why should all businesses be moving towards it? 

This week we’re doing things a little differently and shifting our focus onto somewhere we all call home – the Earth. 

Here to give us all the insights, tips and advice we need is Jason from Cliniko. His role is, as he describes it, “a little bit of everything”, and there couldn’t be anyone more perfect to walk us through sustainability and all it entails. 

First and foremost, Jason knows how intimidating it can seem for business owners to understand their carbon footprint and learn how to be more sustainable. What he’s here to talk about is how every little bit counts, and that you can start from an individual perspective rather than an organisation-wide perspective at first. 

Jason shares how to lead an organisation towards being carbon neutral, why he’s so passionate about the topic, as well as the definitions behind carbon neutral and carbon footprint. 

You’ll also hear his experience leading the carbon-crusade at Cliniko – which included getting companies like Carbon Neutral on board to guide and support them to implement changes. Jason explores some interesting insights they discovered from an initial energy-use audit at Cliniko, revealing the highlights and lowlights across all team members. (The results will definitely shock you.) 

For Cliniko users and beyond, you can discover all of Jason’s findings in his blog post, Cliniko is now carbon neutral! 

Remember: it’s not all doom and gloom. If we all just make some changes (no matter how small they may be) we can save our Earth and keep her going for years to come. Find out more about global progress by heading to Global Goals. 

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This week I’ve got the absolute pleasure of speaking with the Managing Director Team from Everyday Independence – Ingrid Cole, Mal Healey and Leanne Healey.

Everyday Independence is a team of 600 people offering a diverse range of evidence-based therapy services to support all Australians to build skills and confidence. Their teams span across Victoria, NSW, Queensland, Tasmania, South Australia and Western Australia.

It’s been quite a while since our last chat way back in 2018, which is why it’s so exciting to hear their progress during the last few years, including where they’ve expanded their reach and impact.

We start off by exploring their team and core values. In particular, they dive into why they find it important to have defined roles and career pathways, as it helps people know what they need to do and where they can go to get the support they need.

We chat about how they’ve found that sweet spot as leaders of freedom and clarity, where they know that their people want to be autonomous in their roles. 

This approach helps them know exactly what they have to deliver, but there also needs to be room for them to grow and develop.

One part of this episode that particularly stands out is what they’ve learned from the pandemic, especially when it comes to their team. We explore what they call the “employee satisfaction loop”, coping with rules, and how they’ve managed to give everyone the input and support they need without purely relying on face-to-face contact.  

It certainly encourages many allied health business owners to sit down and ask themselves:

What has the pandemic taught me? What are some positives that I can pull from the experience amongst all the challenges?

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How are you making sure you’re constantly improving? For us at Nacre Consulting, we’re putting ourselves under the microscope on a pretty continuous basis. Why? Because we want to make sure that we’re not only doing things differently, but also that we’re making changes based on your feedback. 

This week’s PPMP episode is a Solo one with me-myself-and-I. It’s a quickie, but a goodie, as you’ll hear me talk about some very exciting news… 

Our webinars are getting a facelift! 

We’ve decided to change-up the structure and function of our webinars, all based on your feedback. This new webinar concept will be based around providing Masterclasses each month, where we’ll get specific on certain topics and support you to take action easier than ever. 

In this episode, you’ll hear me explain why we’re making this change, as well as all the exciting details you need to know about these upcoming Masterclasses and how they work. 

I also share what’s coming up and what you’ve got to look forward to all the way to December – you’ll hear each monthly topic for the rest of 2022. 

And don’t forget to stay to the end of the episode – you’ll hear all about the amazing feedback and success of our Allied Health Biz Quiz, and how you can get involved. 

So what are you waiting for? Listen now to the episode and find out more about the topics and how to register your spot for all the upcoming Masterclasses on our brand-new website.

See omnystudio.com/listener for privacy information.

Good systems are your ticket to freedom. Here to ignite your inner systems-flame is none other than David Jenyns - Author of SYSTEMology and Chief Visionary Officer at SystemHUB. 

This episode is all about getting you excited about systems - and who better to do that than David himself? 

David gives us an overview of SYSTEMology, which he created to solve the problem for business owners who are trying to build momentum, but feel that they’re more of a blockage in the bottleneck known as their business. 

If you’re feeling overworked and that you can’t step away from the business without it falling apart, then it’s time to turn to systems and better understand how they work. 

If there was ever an unexpected page-turner of a book, it would have to be SYSTEMology by David. He makes systems interesting and simplifies the complexities, which isn’t easy when talking about systems in the first place. If you’re a business owner feeling intimidated or overwhelmed by it all, then I can’t recommend this book enough. 

David walks us through the story behind what inspired him to write the book, and you’ll also hear him discuss the 7 Stages of SYSTEMology. 

You’ll also get some insights into myths debunked, where David reveals the truth behind systems and patterns he’s discovered since working with many business owners. Other great topics include why email is horrible for tasks, comparing SYSTEMology to other methodologies, and why systems are like business insurance. 

Interested in getting started with SYSTEMology? Explore these links: 

https://www.systemology.com/  

https://www.systemhub.com/ 

https://www.youtube.com/c/systemHUB/featured  

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What is your “why”? In other words, why do you do what you do?

This certainly isn’t the first time I’ve posed this question to you, but there’s a reason for that. Just as this week’s PPMP guest emphasises, knowing your “why” is integral to giving you that motivation and drive to keep going every day – no matter what is thrown your way.

What a pleasure it was to have Sarah Poissant in the studio for this episode. Sarah is the Clinical Director and Owner of The Rainbow Clinic.

This week’s episode is certainly a reminder of the importance of opening up and the power in vulnerability. Sarah takes us back to the beginning of her journey, from the first few years as a business owner on an intense upwards-slope, to how she made the decision to ask for help when she needed it.

Sarah then opens up about her deep personal motivators, her “why”, for being a business owner, reminding us to keep track of our own North Star on our own business journeys.

Other wonderful topics you’ll hear us discuss include knowing your limitations as a leader, culture and values in the workplace, and why it’s so crucial to be proud of your own achievements.

You’ll also hear Sarah open up about her own personal mental health issues, sharing some touching experiences and how she practices self-care and juggles all the roles in her life – parenting and all.

See omnystudio.com/listener for privacy information.

How would you define professional resilience? Is it something you’ve ever thought about and how it affects your role? 

Here to discuss all-things professional resilience and so much more is Sarah Teoh – Director of Look Who’s Talking. First off, Sarah catches us all up to speed on what’s been going on in the clinic, before getting into a jam-packed conversation about several intriguing topics. 

Team spirit and culture is at the forefront of our discussion in this episode, with Sarah sharing advice on how to create such a wonderful energy in your team, including the kind of people she looks for when hiring. 

She shares how an increasing team impacts operations and culture, the importance of getting everyone involved, and how she maintains work-style and lifestyle flexibility within her team. You’ll even hear Sarah’s thoughts on why she thinks the allied health industry hasn’t done well with retention as a whole. 

This piece on professional resilience, though, is where this episode shines. It’s such an important and interesting topic, asking many of us to question what we consider to be professional resilience and why it’s one of the biggest missing skills in our industry. 

Sarah dives deep into learning how to establish professional boundaries, why workplace culture plays such a huge role, and why it’s so well-worth the time and investment. 

To round out the episode, Sarah shares her insights into projections for the future of allied health. 

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Have you ever wished you could get a bird’s-eye perspective on the allied health industry as a whole? Do you think about whether other business owners and practitioners are experiencing the same challenges as you? Sometimes, getting a fresh perspective on things can open our minds and hearts to new possibilities, and help us form new ideas on how to get past issues we face in our daily business lives.

Making her podcast debut this week is Kate Hunter from Cliniko. Cliniko makes practice management software for clinics and allied health practitioners. This software includes telehealth, booking and scheduling, health records, finance management, business management, in addition to reporting and tracking.

Kate first opens up by sharing how she got into working at Cliniko, having interestingly started out as a photographer.

She then gives us an insight into what it’s like working with a fully-remote team – a team that is constantly expanding and that involves many different continents, languages and lifestyles. You’ll hear why Cliniko is more open than the average workplace, and how they leverage their remoteness to their advantage.

We also discuss how the pandemic rapidly changed things for Cliniko, including the need to quickly incorporate telehealth into their software.

What most of you will also love hearing about in this episode is Cliniko’s massive allied health survey conducted in 2021. You’ll hear the process of releasing the results including the importance of making it practical, functional and easy to read. Kate also walks you through some of the key results she noticed through this study.

See omnystudio.com/listener for privacy information.

Are you someone that feels scared or intimidated by the thought of getting legal advice? You’re certainly not alone, but perhaps it’s time to change that narrative? Facing the legal side of business isn’t as frightening as it might seem, and to help affirm that is this week’s PPMP guest.

Jeremy Streten is back on the podcast to share his always useful insights on legalities in business. Jeremy is the CEO at Business Legal Lifecycle – a handbook for existing and new business owners that provides a practical pathway to build a successful business. For Jeremy, it’s all about changing the stereotypical perception a lot of people have about dealing with the law and lawyers in general, and thus making advice accessible for everyone.

It’s a must-have tool that is designed to help business owners get more comfortable with their role and responsibilities, rather than putting out fires and crisis management. 

This time around, Jeremy and I discuss legal trends he’s noticed over the last 6 months, how business owners can keep their mojo going, and he also runs you through the legal needs of a business from start to finish.

On top of all this wonderful advice from Jeremy, you’ll be excited to know that all PPMP listeners are getting an exclusive legal gem for themselves. Jeremy has created a special offer for PPMP listeners, giving you a free Business Legal Lifecycle Risk Assessment, so that you can see where your business is at and any possible legal risks. Click here to get access now.

See omnystudio.com/listener for privacy information.

Can you remember the exact moment you decided to start your own business?  

This episode, I get to speak with the wonderful Bronwyn Gell - Occupational Therapist and Director of Driven By You Therapy Services. She shares her story stepping into a directorial role after working as an OT, and eventually becoming a CEO in the future. 

What makes Bronwyn’s story so unique is her connection with baseball. As a decade-long pro, Bronwyn talks about how her business and baseball line up, in terms of discipline, teamwork, and ensuring a healthy work-life balance. 

Her story certainly encourages us to think about what we can take from our personal lives and apply to our business.  

Perhaps there’s a lesson you’ve learned that you can incorporate into your everyday business life. Even if it’s as simple as something you’ve learned from a hobby, such as having patience when knitting, which teaches you to have patience with clients and your team. 

You’ll hear Bronwyn’s journey towards starting her business, starting from working in her car to the moment she realised she needed a brick-and-mortar headquarters. You’ll also hear how she got through Covid, the importance of taking opportunities, the value of allied health assistants, and the benefits of delegating.  

Hearing about Bronwyn’s biggest motivations for starting her own business serves as an important way to think about what motivates you. Even if you’ve already started your business, take some time to write down your motivations. What gets you up every morning to continue doing what you do?

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What would you say is your biggest pain point when it comes to practice management? When was the last time you reviewed your systems?  

Here to help you step-by-step with all your software management systems are General Manager at Be Software International, Leon Chay and CEO and Founder Renato Parletta from IINSIGHT Practice Management Software. 

I would have to say one of the most frequent pain points I hear about from allied health business owners is knowing why and when to change up their systems. “I don’t have any time!” “It’s going to be such a huge deal to migrate any existing software.” “Is it really that necessary?”  

If you relate to any of the above statements, then you don’t want to miss out on this PPMP episode. Having Leon and Renato in the studio is like getting a crash course on everything you need to know about cloud-based practice and case management systems, giving you all the insights on what you can expect from IINSIGHT. 

You’ll hear what makes IINSIGHT stand out from the crowd, how they help allied health business owners, trends they’ve noticed in the last 5 years, and what they envisage for the next 12 months. 

Cybersecurity and privacy are two main topics for this episode – quite fitting seeing as this has been a hot topic for a while now. Leon and Renato give peace-of-mind to those concerned by cyber safety, including the key points to look out for in software companies who offer cybersecurity. 

It’s also inspiring to hear Leon and Renato open up about their business mentalities, from the importance of being open to new opportunities, to the reason behind why they maintain a “start-up mentality”. 

Listen to the full episode for all their insights and tips on management software, as well as being leaders themselves.

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Hearing about the clinician-to-practice-manager journey will never get old. You can learn so much from someone’s personal experience, no matter if their story is similar to yours or not. 

For this PPMP episode, I’m delighted to have Dora Chan in the studio. As Director and Speech Pathologist at Happy Chatter, Dora is here to share her career ventures in the last couple of years. You may be surprised to learn that she built Happy Chatter in the middle of the pandemic – no easy feat, considering what a difficult time it has been.  

If you have transitioned from clinician to business owner, at what point did you realise that you can’t do it all? 

Dora shares that lightbulb moment for her, and eventually getting to a point of wanting the clinic to run autonomously without the need for her to be there at every waking moment. You’ll also hear her insights on being a leader, including the importance of learning to let go. Like “taking the weight off my shoulders,” she says. 

We also get onto the topic of team culture – something of utmost importance for Dora and Happy Chatter. She shares how she fosters positivity and open communication, as well as how she instils business values within the team. With such a vibrant culture and high recruitment and retention rates, it’s only normal that I ask Dora what’s her big secret. Listen to the episode to find out. 

Other must-listen topics include having the courage to get help when you need it, why Dora loves the Accelerator Mastermind so much, how she gets motivated, and learning to love the numbers. She also opens up about building a leadership team, as well as the importance of forming strong personal and professional networks. 

Who is in your support network? Is it time to reach out for help? Remember: You can’t do it all, and no one expects you to.

See omnystudio.com/listener for privacy information.

Too often, many of us can forget the human side to business. We are humans first, before anything else, and it’s so important to always remember that.

Here to discuss being human among many other things are Carlien Parahi, Paediatric Occupational Therapist, and partner Jesse Parahi, Australian Rugby Sevens Olympian. You might also know them as the Founders of Sense Rugby – a wonderful rugby-based occupational therapy program helping kids become part of a team and develop various skills.

Carlien and Jesse immediately open up about leadership and running a business as parents, giving insight into what it’s like day-to-day.

You’ll also hear them share what they’ve learnt from their business journey, incorporating the culture focus that comes from sport, being blue-sky-thinkers, as well as their key moments, learnings, fears and opportunities.

What really stands out this episode is a piece on burnout and self-care. Carlien and Jesse discuss what they bring to their team regarding sustainability and self-care, exploring the fact that it isn’t a one-size-fits-all model. 

Are you creating a safe space for your team?

How are you leading by example?

Your business is only as good as you are, which is why it’s so crucial to know when to take a step back and practice your own self-care routine.

See omnystudio.com/listener for privacy information.

“I’m too disorganised to get a VA.”  
“I’m too busy.”  
“Our business is too small.” 

Any of these sound familiar? 

Admin support for allied health businesses is one of the most vital parts of running a smooth, well-oiled machine. But funnily enough, it’s not always taken seriously by business owners - particularly those who are just starting out. 

To give you a fresh perspective on just how important admin is to allied health, we’ve got Jenny Pither in the studio. As the Founder of Allied Health Admin Services (AHAS) - an award-winning business supporting allied health practitioners with all their admin needs - Jenny is here to shed light on the relationship between administration and allied health businesses. 

Jenny shares a mountain of insights, including what she’s noticed on the NDIS front as NDIS specialists (spoiler alert: she’s leaning towards a complete overhaul), her experience with imposter syndrome, and why Insight Software is their preferred practice management platform at AHAS. 

As well as these wonderful insights, this episode is worth a listen just for Jenny’s open and honest discussions on fears, what the next 12 months will bring for her business, stepping out of her comfort zone, and how she leads a hybrid team. 

If there’s one thing you can get from this episode (on top of all the other golden nuggets of info), it’s that you should never be afraid to reach out for help. 

You’ll never know just how much external support like AHAS can do for your business if you never take that step to reach out, and how much time you’ll regain for other things in your life. 

What are you doing to streamline admin processes and make things easier for yourself and your team? 

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