Explore " avaya" with insightful episodes like "Despite the Noise Avaya Gains 1,000s of Customers Over the Last 12 Months", "The Latest Big News from Avaya Engage & Meeting Room Experience", "What's Next for Avaya After Chapter 11 Bankruptcy?", "Exclusive: Avaya CEO on Chapter 11, Tough Decisions and the Company's Future" and "The Latest Big News on Avaya Entering Chapter 11, Zoho Launching UC & Webex Revenues Decline" from podcasts like ""UC Today", "UC Today", "CX Today", "UC Today" and "UC Today"" and more!
UC Today's David Dungay hosts Alan Masarek, CEO of Avaya, at GITEX Global 2023.
In this session, we discuss the following:
In this episode of The Latest Big News, host David Dungay welcome some of the industry’s top analysts to talk about the latest news in the industry.
The panellists discuss a variety of hot topics in the UCaaS space, including:
Our panel features the following UC experts:
CX Today's Charlie Mitchell hosts Liz Miller, VP and Principal Analyst at Constellation Research.
We consider the emergence of Avaya from Chapter 11 bankruptcy, discussing:
If you'd like to find out more about Avaya's announcement, check out our article here.
Thanks for watching, if you'd like more like this, don't forget to SUBSCRIBE to our channel.
You can also join in the conversation on our Twitter and LinkedIn pages.
At this year’s Channel Partners Conference and Expo 2023, David Dungay, Editor in Chief from UC Today interviewed Alan Maserak, CEO at Avaya on their recent emergence from Chapter 11 on May 1st and the road ahead for its employees, partners and customers.
In the session, Alan explains:
In this episode of BIG UC News hosts Rob Scott and David Dungay welcome some of the industry's top analysts to talk about the latest news in the industry.
The panellists discuss a variety of hot topics in the UCaaS space, including:
Our panel features the following UC experts:
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Avaya, RingCentral, AWS, Zoho, and Salesforce.
In this edition, our CX experts include:
Miss episode four? If so, catch up here: The Latest on Avaya, AWS, and ChatGPT.
In this weekly series, we dive into the biggest CRN story of the week with the fellow CRN reporter who covered that story. On Tuesday the unified communications vendor, Avaya Holdings Corp. officially filed for Chapter 11 bankruptcy protection on Tuesday. It came as no surprise following Avaya’s 2022 cloud subscription accounting problems which led to substantial earnings and revenue target misses.
In its bankruptcy court filing, Avaya lists total assets of between $1 billion and $10 billion and total liabilities of between the same range. The company lists its number of creditors as being between 25,001 and 50,000. This is the second time the company has filed for bankruptcy.
Senior Editor Gina Narcisi covered the story is on this week’s episode.
In this episode of Big UC News hosts David Dungay and Rob Scott welcome some of the industry's top analysts to talk about the latest news in the industry.
The panel discuss a variety of hot topics in the UCaaS space, including:
Our panel features the following UC experts:
CX Today's Charlie Mitchell presents the latest trending news from the customer experience world.
He's joined by four prominent CX analysts to dissect the latest stories from the space - including news from Avaya, AWS, Genesys, and OpenAI (ChatGPT).
In this edition, our CX experts include:
UC Today's James Stephen hosts Zeus Kerravala, Founder and Principal Analyst, ZK Research.
In this session we discuss the following:
If you're looking for more information on this topic click here.
This week in InfoSec
With content liberated from the “today in infosec” twitter account and further afield
28th June 2000: The Pikachu virus began spreading. It is believed to be the first virus targeting children, incorporating Pikachu from the Pokémon series.
https://en.m.wikipedia.org/wiki/Pikachu_virus
https://twitter.com/todayininfosec/status/1277433652519899137
29th June 2007: Nearly 6 months after it was introduced, Apple’s highly-anticipated iPhone goes on sale. Generally downplayed by Old Word Technology pundits after its introduction, the iPhone was greeted by long lines of buyers around the country on that first day. Quickly becoming an overnight phenomenon, one million iPhones were sold in only 74 days. Since those early days, the ensuing iPhone models have continued to set sales records and have completely changed not only the smartphone and technology industries, but the world as well.
26th June 1997: The US Supreme Court ruled the Communications Decency Act unconstitutional on a 7-2 vote. The act, passed by both houses of Congress, sought to control the content of the Internet in an effort to keep pornography from minors. In an opinion written by Justice John Paul Stevens, the Supreme Court ruled the act a violation of free speech as guaranteed by the US Constitution.
Rant of the Week
Quick mention just to get the blood boiling: India extends deadline for compliance with infosec logging rules by 90 days
India's Ministry of Electronics and Information Technology (MeitY) and the local Computer Emergency Response Team (CERT-In) have extended the deadline for compliance with the Cyber Security Directions introduced on April 28, which were due to take effect yesterday.
The Directions require verbose logging of users' activities on VPNs and clouds, reporting of infosec incidents within six hours of detection - even for trivial things like unusual port scanning - exclusive use of Indian network time protocol servers, and many other burdensome requirements. The Directions were purported to improve the security of local organisations, and to give CERT-In information it could use to assess threats to India. Yet the Directions allowed incident reports to be sent by fax – good ol' fax – to CERT-In, which offered no evidence it operates or would build infrastructure capable of ingesting or analyzing the millions of incident reports it would be sent by compliant organizations.
FBI warning: Crooks are using deepfake videos in interviews for remote gigs
Deepfakes and Stolen PII Utilized to Apply for Remote Work Positions
The US FBI issued a warning on Tuesday that it was has received increasing numbers of complaints relating to the use of deepfake videos during interviews for tech jobs that involve access to sensitive systems and information.
The deepfake videos include a video image or recording convincingly manipulated to misrepresent someone as the "applicant" for jobs that can be performed remotely. The Bureau reports the scam has been tried on jobs for developers, "database, and software-related job functions". Some of the targeted jobs required access to customers' personal information, financial data, large databases and/or proprietary information.
"In these interviews, the actions and lip movement of the person seen interviewed on-camera do not completely coordinate with the audio of the person speaking. At times, actions such as coughing, sneezing, or other auditory actions are not aligned with what is presented visually," said the FBI in a public service announcement.
Billy Big Balls of the Week
Trio accused of selling $88m of pirated Avaya licenses
Rogue insider generated keys, resold them to blow the cash on gold, crypto, and more, prosecutors say
Three people accused of selling pirate software licenses worth more than $88 million have been charged with fraud.
The software in question is built and sold by US-based Avaya, which provides, among other things, a telephone system called IP Office to small and medium-sized businesses. To add phones and enable features such as voicemail, customers buy the necessary software licenses from an Avaya reseller or distributor. These licenses are generated by the vendor, and once installed, the features are activated.
In charges unsealed on Tuesday, it is alleged Brad Pearce, a 46-year-old long-time Avaya customer service worker, used his system administrator access to generate license keys tens of millions of dollars without permission. Each license could sell for $100 to thousands of dollars.
Pearce, of Oklahoma, then sold those licenses to Jason Hines, 42, of New Jersey, and others who sold them onto resellers and customers worldwide, prosecutors claimed. Pearce's wife, Dusti, 44, is accused of handling the finances and accounting in this alleged criminal caper.
On top of this, Pearce is accused of using his admin privileges to get into internal accounts of former Avaya workers to generate more software keys. He allegedly covered up his tracks by altering information in the accounts over many years.
Great balls but the bigger balls was from this article on the World Economic Forum:
How aligning cybersecurity with strategic objectives can protect your business
All filler with no thriller!
Cybersecurity is not a technical problem, it’s a business problem
Bridge the communications divide
Relationships may be damaged, not broken
Culture of Cybersecurity!
Industry News
Snoopers’ Charter Ruled Partially Unlawful
Ransomware Suspected in Wiltshire Farm Foods Attack
FBI: Beware Deepfakes Used to Apply for Remote Jobs
Amazon Fixes High Severity Vulnerability in Amazon Photos Android App
Ukrainian Cops Bust Multimillion-Dollar Phishing Gang
Nevadan Arrested for Alleged $45m Metaverse Investment Fraud
Info-Stealing Campaign Targeted Home Workers for Two Years
North Korea's Lazarus Group Suspected of $100m Harmony Hack
Former Canadian Government IT Worker Pleads Guilty Over NetWalker Ransomware Attacks
Tweet of the Week
https://twitter.com/Cannibal/status/1542597532869570560
Come on! Like and bloody well subscribe!
CX Today's Charlie Mitchell hosts Nick Dicksee, Avaya International CPaaS Specialist Lead.
We have the honor of having in the "Michael Jordan" of Contact Center Solutions, an encyclopedia of call center platforms, the players in the space, and the technology that is out there, Brandon Knight VP Advanced Solutions- Contact Center at Telarus.
This is a can't miss episode for anyone looking to possibly change their call center technology or platform, or are interested in the main players in the space and how they operate differently.
We discuss the established players (Nice CXone, 5/9, TalkDesk...), well known premise-based brands and their journey to the cloud (Mitel, Avaya...), and up and comers ( Edify, Ujet, Amazon Connect...).
We talk about the difference between platforms that operate on micro-services compared to a cluster model.
How AI will really impact the contact center.
What new technologies are coming to a contact center near you that you need to understand?
Lastly, we discuss tips and ideas to make your call center investment worth every penny.
A ton of value here for all Call Center Geeks!
If you are interested or need help discussing any call center software needs please feel free to email Tom Laird at:
tlaird@expivia.net
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Schedule time with me to talk about anything call center related:
https://calendly.com/call_center_advice/15min
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
If you are looking for USA outsourced customer service or sales support, we here at Expivia would really like to help you support your customers.
Please check us out at expiviausa.com, or email us at info@expivia.net!
Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: https://www.linkedin.com/in/tlairdexpivia/
Follow on TikTok: https://www.tiktok.com/@callcenter_geek
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Episode Notes:
Avaya SVP and CMO Simon Harrison joins The Customer Experience Show to discuss how being a product manager has helped him become a successful customer experience leader, what the future of CX looks like as the world transitions into an experience economy, and much more.
3 Takeaways:
Key Quotes:
Thank you to our friends
This episode is brought to you by IBM. If you are responsible for Customer Experience, they've created a White Paper just for you. In the CX North Star Report, you can learn more about how to activate your CX vision. Download it here.
Bio:
Simon Harrison is Senior Vice President and Chief Marketing Officer, leading the global marketing function to engage new and existing customers and partners, drive adoption of the company’s software solutions and support Avaya as the leading player in a dynamic digital communications market.
Simon joined Avaya in 2020 from leading research and advisory firm, Gartner, where he was research director and lead analyst for the Unified Communications and Contact Center market. In a career spanning over 25 years, he has been a thought leader, product strategist, marketer and consultant in the communications solutions industry. Prior to Gartner, he held leadership roles in Marketing, Sales, Product Marketing, and Product Management for companies like Cirrus, Vocalcom, Siebel Systems, and others.
In this episode, David and John are joined by Jeffrey Pearl, CEO Managing Partner at OTG Consulting for an intriguing talk focused on the effects of the RingCentral-Avaya merger. Settle in for some insight on Jeffrey's background as a pioneer in the hosted VoIP space, what OTG is all about, top customer concerns with cloud migration, and then get the scoop on the reactions of partners and customers since the RingCentral/Avaya merger. Find out what questions have been raised, who the real winners are since the merger, and what is needed to take advantage of the disarray. End with some inspiration for travel, what pie causes vegans to cheat their diet, and Jeffrey's road trip playlist.
Show Links
Presenter Patrick brings you the latest news update from 2019. The UC Today News Update will bring you regular videos and podcasts summarising the biggest stories from the worlds of unified communications, collaboration and customer experience.
Presenter Patrick brings you the latest news update from 2019. The UC Today News Update will bring you regular videos and podcasts summarising the biggest stories from the worlds of unified communications, collaboration and customer experience.
As part of the submissions for the inaugural UC Awards we spoke to award nominee Formation Tech about their year so far, the main industry trends impacting them, and their plans for 2019. We all know how critical communication is within any business, and Formation Tech are focused on ensuring that organisations can use their systems to maximise their own potential. As one of Avaya's most valued partners, Formation, have worked alongside the communications giant to refine their cloud offerings, becoming one of their most successful partners. In this episode of Out Loud we look back at their year so far, and ahead to the next.
It has certainly been a busy couple of months in the world of unified communications and collaboration. In this episode Rob and Patrick roundup and review all of the biggest stories for you. The guys cover all of the major acquisitions that have taken place recently including Vonage acquiring NewVoiceMedia and RingCentral adding Dimelo to their portfolio. As well as covering the acquisitions the team also review all of the major new stories that have emerged. Lastly the guys look head to the remaining weeks of 2019, previewing all of the events and some major upcoming changes at UC Today.
Stay up to date
For any inquiries, please email us at hello@podcastworld.io