business ethics. elite6

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.

Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.

Danny de Hek 0:00 
Welcome to elite six business networking Think Tank, facilitated by your host, Danny de Hek. The place where decision makers come together to share their experience, knowledge and skill.

Start because I'm still eating breakfast, which is not very good idea. And why don't we all introduce ourselves because we've got podcast. Let's start with Matt James. He's on the top of my screen, don't know where he is on us.

Matt James 0:28
The Brady Bunch. So I'm Matt James. I run a business with my wife in recent years. So I have a business consultancy and coaching to small to medium sized enterprises.

Danny de Hek 0:43
Good Helen.

Helen Oakes 0:44
I'm Helen I'm a photographer and I read my photography. I'm also just started getting into podcasting. And I run some online businesses.

Danny de Hek 0:57
This is beautiful. Nigel Yang, the man has been away Holiday Inn in a recession.

Nigel Young 1:04
Yes, I just saw man cook absolutely covered in snow on a beautiful sunny day blue sky. It was just magic. lafley never quite be the same again. And I think yes design service specialising in affordable housing, but also getting more and more into writing as well. I write for the shade magazine. And I'm looking at doing more blog writing and that sort of area as well. So isn't like Tim the tool, man?

Danny de Hek 1:39
He's so cool. Tell us what you do. Right.

Lachlan McNeill 1:43
When I was locked in McNeil was really I'm a recruiter, specialising in a couple of areas, but generally engineering, architecture and environmental roles. I do a lot of stuff in the moment in renewable energy. And I did my first podcast last week, which was quite fun.

Danny de Hek 2:01
Nonetheless, like Vanessa Skilton

Vanessa Skilton 2:06
Skelton, I in in one of my lives travel advisor, which has kind of been put on hold, although I have been helping in New Zealand out for the last three months with the coaching that finishes tonight, so because they've caught up on all of their calls, and callbacks, all

See Full TXT Script at https://www.dehek.com/podcast/think-tank-topic-being-recession-proof-2020

P.S. If you like this podcast please click “like” or provide comment, as that will motivate me to publish more. Would you like the opportunity to be featured on the WHAT : DE HEK Podcast? You are welcome to INVITE YOURSELF to be a guest.

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.

Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.

Danny de Hek 0:00 
Welcome to elite six business networking Think Tank, facilitated by your host, Danny de Hek. The place where decision makers come together to share their experience, knowledge and skill.

Okay, well, let's get the meeting underway with the SEC 92. Maybe we should

maybe we should say hello, first everyone. Should we do the audit? Now? What are we gonna see, I'm gonna click more buttons and just get rid of a few extra screens.

But lots of names on here. Everyone's getting busy at the moment, I had a guy who sent me a lovely request to come along to his event on LinkedIn. I said, Why don't we get together have a meeting? And tell me about it? Because I'm a bit busy at the moment. I said, So am I good luck with your event. But everyone's busy me.

Paul Starling 0:50 
Yeah.

Danny de Hek 0:54 
If you really want people to come to the event, you don't just sort of give them a long email and measure we can just live life like that as you want I want out of my business is I just want lots of clients using my services, what, just put that all on one big email and send it to everybody. And then when they're not busy, they can read it and give me money.

just brilliant.

David Clarkson 1:16 
Adds like an ideal solution, Danny.

Danny de Hek 1:21 
And the guy doesn't remember it was really funny, but he's an accountant. This guy and he's been watching me on LinkedIn for a wall and I don't know from our site, but I was out mountain biking with a group of about 15 or 20 people we were walking through McCain's Island. I know we were biking and there was a big group of people and we're blocking the track and he comes fast on his mountain bike and yells out Get out of the way and afterwards at the coffee coffee place I went up to him I said you know those your language was atrocious. I said you didn't need to talk to us like that. We just having a good time and then you can find pass with that. I said just get a hold of the woman. Oh, well, I shouldn't be on the track and and he doesn't realise I know he's the same accountant.

Anyway, you've got to be hate yourself all the time. It would

David Clarkson 2:19 
be a Rick. Danny recommend him to the clients you don't want. Yeah.

 See Full TXT Script at https://www.dehek.com/podcast/think-tank-topic-think-tank-bringing-fun-into-your-business/

P.S. If you like this podcast please click “like” or provide comment, as that will motivate me to publish more. Would you like the opportunity to be featured on the WHAT : DE HEK Podcast? You are welcome to INVITE YOURSELF to be a guest.

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.

Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.

Danny de Hek: [00:00:00] Welcome to ELITE : SIX  business networking think tank facilitated by your host, Danny, to hit the place where decision makers come together to share their experience, knowledge and skill.

Really good meeting today. It's on organisation. A lot of people have got some good advice and they want to share it with you. So without further ado, lets start the meeting, ok guys.

So welcome along to the think tank meeting, we will start the meeting. Now we'll do a meeting thing. Today is personal organisation, things that you use to help.

Yourself, stay , maybe electronically, maybe a piece of paper on the desk. Anything that all that you can think you can help some other people with, if you haven't been to. I think tank meeting before we break it into four parts people's experiences with trying to organise himself, problems that people are having with organisation and then solutions.

And obviously some takeaways at the end of the meeting. And then we come up with next week's topic, which is quite groovy. So I was good,  what I'd like to do first is we've got our group of people here, so let's have a introduction of who you have. Cause, last week I think I told you guys, which you have 150 listeners to our podcast and in seven days, which is really good.

So people that are listening are probably wondering who is actually on this podcast. I'll start at the top. My top might not be your top. Does that make sense, Paul, do you want to introduce who you are and what you do?

Paul Starling: [00:01:24] Yep. I'm Paul stalling. I run Canterbury Computer Services in Rangiora, and we are a residential break fix. And look after small businesses and their computing needs and providing solutions for them.

Danny de Hek: [00:01:38] The majority of your customers would be using PCs. Would that be correct?

Paul Starling: [00:01:42] Yes. Majority is windows and Android and a few Apple customers.

Danny de Hek: [00:01:48] They're very few Apple. They don't break down. You'll see

Paul Starling: [00:01:52] They won't deal with the boys like us.

Danny de Hek: [00:01:55] My dogs go Apple, by the way, just in case, you're wondering, Helen do I know

Helen Oakes: [00:01:59] This is April I dog, and he's really good on Apple products areas. I'm Helen  Mode de vie Photography, creating memories to laugh last, a lifetime. Do you like that catch phrase?

Danny de Hek: [00:02:14] It catches you stool. Excellent. yeah, maybe at one age, I want to know a little bit more about you too. You guys are married or you just happened to be in the same screen every month.

Jaline Pietroiusti: [00:02:26] Yes, we are married and we do work together.

Danny de Hek: [00:02:30] Oh, sorry. This is

Jaline Pietroiusti: [00:02:35] Surprisingly. Everybody thinks I would end up in divorce, but

See full script at https://www.dehek.com/general/podcast/think-tank-topic-personal-organisation/

P.S. If you like this podcast please click “like” or provide comment, as that will motivate me to publish more. Would you like the opportunity to be featured on the WHAT : DE HEK Podcast? You are welcome to INVITE YOURSELF to b

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.

Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our Website.

Transcribed by Otter

Danny de Hek 0:00 
Welcome to ELITE : SIX business networking Think Tank facilitated by your host, Danny de Hek. The place where decision makers come together to share their experience, knowledge and skills. So welcome along to elite setters meeting. If you just joined us, by all means, scroll down to the page and you'll see how to access the room if you don't know how.

Hello Matt how are you well, no sound there, but that's okay. That's right. You're on mute. Don't worry, you're all good.

All right. For the millions to tune up here they're all coming in droves now. Full Screen. Excellent. Full Screen just trying to finish off a few little things.

Penny Betts 1:11 
How are you?

Helen Oakes 1:13 
How are you?

Penny Betts 1:14 
I'm good. Thank you. Good. I haven't seen you for a while.

Danny de Hek 1:21 
Or you might have got taken away by a big whale.

Penny Betts 1:28 
it would make the news that's all. It really

Danny de Hek 1:32 
Done that really happening?

Penny Betts 1:38
Or someone he got taken out by way a few years ago? Yeah. He was trying to say but it was caught up. It was a humpback whale. He dived into and he'd saved quite a few No, untangle it.

See all notes at https://www.dehek.com/general/podcast/think-tank-topic-side-hustles/

P.S. If you like this podcast please click “like” or provide comment, as that will motivate me to publish more. Would you like the opportunity to be featured on the WHAT : DE HEK Podcast? You are welcome to INVITE YOURSELF to be a guest.

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.

Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at dehek.com

Transcribed by Otter

Danny de Hek 0:00 
Welcome to elite six business networking Think Tank facilitated by your host Danny de Hek. The place where decision makers come together to share their experience, knowledge and skills. just realised I went recording so hopefully it is recording now. So let's start that again. And we've got Laughlin McNeil is all messed up good to see let's be an Auckland diet. sorry we can't hear you. Could you take the mask off?

Good stuff. Yeah, welcome along. We're just explaining what people do. So what do you do in your mind at the moment? Yeah.

Lachlan McNeill 0:53 
bookshop looking at a book now I'm a recruiter, technical recruiter with the renewable space at the moment. And that brings me

Danny de Hek 1:03 
good stuff. All right, David Carson.

David Clarkson 1:08 
Yeah, I'm David Clarkson from dynamic communication we build more confident, more competent, more credible communicators. So I'm a public speaking and business presentation skills try and I do some other soft business skills training as well.

Danny de Hek 1:25 
Who even helped me a little bit and look at me now. Cool. jenelle michelangeli Jolene

Jaline Pietroiusti 1:33 
Ilene. So it's chalene and Steph from Oakland, and our company is called the odd way. And we specialise in e commerce. We bold e commerce site. And we do Shopify and Magento

Matt James 1:47 
was a second way we were coated to say, take it away.

Jaline Pietroiusti 1:54 
We didn't call it the second way

Danny de Hek 1:59 
huh? Clinton are you adding

Clinton Selby 2:04 
content from LEGO Star? We provide economic solutions and furniture to make your home office a safe and productive place.

Danny de Hek 2:13 
What else do you do?

Clinton Selby 2:15 
Also co founder of genius co working and theory made and insight into.

Danny de Hek 2:24 
Cool, thank you, Chris. Up next and in Judah after they'd like

Chris Cameron 2:30 
Chris Cameron. We each can inspire and empower people to develop positive outcomes in themselves and families communities through martial arts and personalised.

Danny de Hek 2:41 
Cool cooking some food went a long way dude.

Jude Stirling 2:46 
If I'd known I was going to be in the spotlight, I actually tried my hand. Jen stealing Krantz accounting services. We provide bookkeeping, accounting and business advisory services to small to medium sized businesses based on pretty much everywhere in New Zealand. And most of our clients trade based. We have clients who've been to properties and whilst we don't provide well lately, a bit of a counselling service as well, so, yeah, that's us.

See this blog at https://www.dehek.com/general/podcast/think-tank-topic-managing-clients/

P.S. If you like this podcast please click “like” or provide comment, as that will motivate me to publish more. Would you like the opportunity to be featured on the WHAT : DE HEK Podcast? You are welcome to INVITE YOURSELF to be a guest.

ELITE : SIX Think Tank meetings are discussed over Zoom with our members every Friday at 9:30am.

Facilitated by DANNY : DE HEK meetings are recorded for our Podcast, we’ve been doing this since COVID-19 if you’re interested in joining in with us check out our website at dehek.com

EXPERIENCES

• Refunding clients that overpay
• Act honourably
• Successful businesses who are acting ethically will always enhance their reputation
• Reputation can be damaged
• Your ethics should relate to the culture of your business
• When clients advise that they no longer wish to be a client , any subsequent subscription payments should be refunded. If alternatively the member continues to pay and does not advise that they no longer want to be a member any refund should only cover from date of that advice.
• Ethics in business is related to your own ethics. Conduct yourself as you feel is correct.
• The values we apply to functioning within our business.

PROBLEMS

• Admin takes time
• May not get repeat clients if you aren’t ethical
• Are ethics related to the emotional center and conduct of your business or related to the systems your customers experience?
• Terms and conditions need to be clear
• Some companies don’t have T&C’s, can backfire
• Ethics are in the eye of the beholder – what’s ethical to somebody may well be not be to another.

SOLUTIONS

• Have an admin fee if people overpay
• Make phone call to clients not emails as emails get overlooked
• Have a contract for a certain timeframe
• Have clear Terms and Conditions, including around termination and refunds.
• Pause before you react to situations to ensure your reaction matches your ethics.

TAKES AWAY

• Ethical decisions can be difficult to resolve – a good guide is to treat others as we’d like to be treated.
• Give the money back
• Hearing people views
• After all, time will help heal your heart

NEXT WEEKS TOPIC - MANAGING CLIENTS

P.S. If you like this podcast please click “like” or provide comment, as that will motivate me to publish more. Would you like the opportunity to be featured on the WHAT : DE HEK Podcast? You are welcome to INVITE YOURSELF to be a guest.