channel partner

In this interview, Rob Scott from UC Today speaks to Mark Bunnell, COO of Nuwave, about the current challenges UC partner organizations face in multi-UC Microsoft Teams environments and how to reduce complexity and power-up time to go live.

Discussion points include the following:

• Insight into Nuwave's innovative strategies to streamline number management, migration tools, and unified management platforms
• Exploration of how Nuwave is enabling UC partners to consolidate infrastructure, thus reducing total cost of ownership (TCO) and enhancing revenue generation
• Discussion on the opportunities for partners to improve service management efficiency and scale up in the market
• Highlighting the significance of these developments in 2024 for UC partners working with Microsoft Teams amongst other UC platforms, revealing the 'hockey stick' moments for UC consolidation and revenue growth

Join Rob Scott from UC Today News for an interview with Dom Black, Director of Research Services at Cavell Group, as we gear up for the eagerly anticipated Cavell Summit Europe 2024.

Taking place in the heart of London at Convene, 22 Bishopsgate, on 12 March 2024, this summit is the premier gathering for Service Providers and Telcos across Europe.

What's on the Agenda?

Discover everything you need to know about the Cavell Summit, the leading event tailored specifically for Service Providers & Telco's.

Market Insights: Dive into the current state of the market, exploring the pivotal role of AI, customer experience and contact center as a service (CX/CCaaS), and more on the integration of Microsoft Teams/Operator Connect.

Challenges & Opportunities: Unpack the significant challenges facing enterprises today and the opportunities for service providers, including international expansion, market consolidation, and the intricacies of mergers and acquisitions.

Special Session Highlight: Don't miss the crucial session on "What Comms Providers are Getting Wrong with Marketing," shedding light on common pitfalls and strategies for success.

Get Involved: Secure your ticket at Cavell Summit Live and be part of the conversation shaping the future of telecommunications.

If you're keen on staying ahead in the UC/CX service provider sector, this is an event you cannot afford to miss. We hope to see you at the Cavell Summit 2024!

Join our new LinkedIn Community Group.

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

• Graham Walsh, Product Specialist at Neat
• Satish Upadhyaya, MVP, Microsoft 365 UC Architect
• Amanda Sterner, Microsoft MVP, Technical Architect, Advania – Knowledge Factory

Microsoft Teams News

•  Copilot for finance
• Copilot new languages

Teams Rooms

• Android Rooms Big Update
• Daily maintenance restart window for Teams Rooms on Android devices
• Control your Teams Room with your Windows PC on both Windows and Android
• Microsoft Teams now supports Android Auto

Teams Phone

• 96 countries now on Operator Connect
• Private line is now available
• Select IP phone models from Snom compatible with SIP Gateway
• Public preview of Azure Operator Call Protection

Events

• Channel Partners Conference & Expo - 11 March
• Teams Fireside Chat - 14 March
• Enterprise Connect - Everything a Teams Service Owner needs to know - 25 March
• CommsVNext - 23 April
• Ignite has a date! In Chicago and online - 18-22 November, 2024

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• The AI features launched by Cisco at Cisco Live Europe
• RingCentral's latest earnings and their approach to growth
• Zoom, Microsoft & Webex create Apple Vision Pro apps
• Deutsche Bank's latest hybrid working policy change

Our panel features the following UC experts:

• Zeus Kerravala, Principal Analyst, ZK Research
• Craig Durr, Senior Analyst, Futurum Group
• Maribel Lopez, Principal Analyst, Lopez Research
• Elka Popova, Vice President and Senior Fellow, Connected Work Research, Frost & Sullivan

UC Today's Kieran Devlin speaks to Dr. Scott Allendevaux, Practice Lead of Data Protection at Allendevaux, and Rebekah Allendevaux, who oversees Data Protection Implementation and Audit.

In this session, we discuss the following:

• Why data protection is important in UC and what role AI can play
• The challenges to data protection presented by AI
• How AI might be an ally in data protection in UC

UC Today's David Dungay speaks to Andrew Elia, VP of East Region & Public Sector, AudioCodes & Zeus Kerravala, Founder of ZK Research.

In this session, we discuss the following:

• The key trends in voice in 2024
• The challenges organisations face during their digital transformation
• The benefits of a single-platform solution in a UCaaS landscape

UC Today's Kieran Devlin speaks to Mark Sher, SVP of Product Marketing at Intermedia.

In this session, we discuss the following:

• What challenges service providers face in 2024
• How Intermedia's technology supports SPs
• The importance of maintaining healthy customer relationships for SPs

UC Today's Kieran Devlin speaks to Joel Keene, Product Manager at Continuant, and Mark Bunnell, COO at Nuwave.

In this session, we discuss the following:

• The key trends in voice in 2024
• The challenges organisations face during their digital transformation
• The benefits of a single-platform solution in a UCaaS landscape

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

• Graham Walsh, Product Specialist at Neat
• Kevin Kieller, Co-Founder and Lead Analyst, enableUC

Microsoft Teams News

• 10 years of Satya Nadella
• Highlights from ISE 2024
• Android Roadmap Update
• Microsoft Teams and other Office Apps on the Apple Vision Pro
• Improvements for BYOD meeting spaces
• Microsoft Copilot for Sales and Copilot for Service are now generally available
• Decorate your Teams Video background now GA (Premium)

Events

• Microsoft Teams Devices Ask Me Anything - 19-20 February
• Teams Nation Online - 21st February
• Microsoft Teams Phone Summit - 5-7 March
• Microsoft UC User Group London at Poly EEC - 7 March
• Enterprise Connect - Everything a Teams Service Owner needs to know - 25 March

In this video, Rob Scott from UC Today hosts Doug Jones, AVP of Product Management, AT&T who will delve into the evolving concept of a mobile-centric workplace, a model gaining traction in modern organizations.

There's a shift happening from conventional UCaaS solutions to mobile-first strategies - this is a must watch for business leaders navigating hybrid, front line and remote workforces.

Also joining today's discussion is Chris Pliska from Diamond Pet Foods who will share his real-world experience with the implementation of AT&T Cloud Voice with Webex Go, shedding light on the challenges and transformative outcomes this solution brought to his organization.

In this episode of The Latest Big UC News, hosts David Dungay & Rob Scott welcome some of the industry’s top analysts to talk about the latest news in the UC space.

The panellists discuss a variety of hot topics in the UCaaS space, including:

• Copilot hits the SMB market - but should you buy it through an MSP?
• Vonage appoints a new CEO - what does life look like under Ericsson?
• The big events are back - what kinds of narratives are emerging in 2024?

Our panel features the following UC experts:

• Zeus Kerravala, Principal Analyst, ZK Research
• Craig Durr, Senior Analyst, Futurum Group
• Evan Kirstel, Social Media Strategist, BCStrategies
• Jon Arnold, Principal Analyst, J Arnold & Associates
• Blair Pleasant, Principal Analyst, COMMfusion

UC Today's Kieran Devlin speaks to Dominic McDonald, CEO at ULAP.

In this session, we discuss the following:

• The major UC and CX trends in emerging markets
• How ULAP supports businesses in these markets in accessing advanced UC/CX technology
• How ULAP assists these businesses in integrating AI and automation technology

UC Today's Kieran Devlin speaks to Jim McKenna, VP of Strategic Partnerships at Black Box, and Luiz Domingos, CTO at Mitel.

In this session, we discuss the following:

• The key trends in the evolution of the modern workplace
• The challenges businesses face in their transitions into the modern workplace
• How businesses can achieve successful transformations into the new era of workplaces

UC Today host Rob Scott is joined by Microsoft Teams Expert and Co-Founder of Empowering.Cloud, Tom Arbuthnot and a panel of experts from the Microsoft Teams community.

In this update, we talk through the most popular Teams news headlines with this month’s special guests:

• Satish Upadhyaya, Microsoft Unified Communications Architect, Softel
• Amanda Sterner, Technical Architect, Advania

Microsoft Teams News

• New Front Line Worker Teams Phone License
• Operator Connect in India
• Is 2024 the year of Copilot or the year of Premium?
• Join Teams work meetings from Microsoft Teams (free) and vice versa
• Loop components in Teams channels
• Teams Android Auto

Events

• ISE 2024 - January 30-February 2
• Teams Fireside Chat - February 8
• Microsoft Teams Devices Ask Me Anything - February 19-20

UC Today's Kieran Devlin speaks to Chloe Emm, Growth Director at Oak Innovation.

In this session, we discuss the following:

• The compliance challenges finservs are facing going into 2024
• What Oak's Clarity Go solution offers finservs
• Is Teams' call recording insufficient for finservs?

Join Rob Scott from UC Today and Christopher Martini from VOSS in a compelling discussion about the evolution of Unified Communications (UC) in the hybrid work era.

They explore the transition of enterprise technology adoption from the lockdown period to the present day, focusing on the misalignments between past technology choices and the current needs of a hybrid workplace.

The conversation delves into the effectiveness of various UC technologies in supporting hybrid work, the role of employee experience in shaping UC strategies, and the lessons learned in adapting technology strategies to evolving work models.

They also discuss the impact of these technological changes on real estate and workspace design and predict the future of the digital workplace with considerations for data-rich platforms, security, AI, and cross-platform communications.

Christopher Martini provides insights on how VOSS can help enterprises capitalize on their technology investments and suggests New Year’s resolutions for CIOs.

Nuwave and Webex by Cisco have announced a strategic partnership to simplify the certification and onboarding process for Webex Calling via Cisco’s Enablement Provider Program.

Spearheaded by Mark Bunnell (COO, NUWAVE) and Adam Gent (Principal Product Manager, Cisco Webex), the collaboration seeks to address industry challenges such as implementation time and resource efficiency. A key focus of the partnership is Nuwave’s iPILOT platform, which facilitates a smooth transition from on-premise to cloud-based calling.

Key Takeaways:

• Core Objectives: To streamline certification and onboarding for Webex Calling, enhancing value for carriers and operators
• Industry Challenges: Aim to solve issues like time to market, resource efficiency, and deployment speed
• iPILOT Unveiled: Unique platform to streamline Webex Calling enablement and enable seamless migration from on-premise to cloud calling
• Webex Calling Value: Partners leveraging iPILOT gain advantages in certification and onboarding processes
• Differentiation: The partnership stands out for its focus on empowering carriers and operators with efficient solutions
• Security: Webex Calling aims to meet the increasing security needs of partners and customers
• Next Steps: Resources and initial steps are available for partners keen on adopting iPILOT and Webex Calling

UC Today's Tom Wright hosts Johan Dalstrom from Dstny.

In this session, we discuss the following:

• Why service providers must add mobility services to their portfolio
• How Dstny is helping them do so
• The most important mobility products and services in 2024

UC Today's Tom Wright hosts ULAP CEO Dominic McDonald.

In this session, we discuss the following:

• ULAP’s 2023 growth
• New partnerships with NICE, Simplify360 and CallCabinet
• ULAP’s international expansion plans for 2024

UC Today's Kieran Devlin speaks to Christopher Sampson, Global Head of AWS Communication Services.

In this session, we discuss the following:

• How AWS customers are approaching communications ahead of 2024
• How AI and machine learning has changed that dynamic
• What role data plays in AWS's customers' communications