conversational commerce

Step into the fascinating world of text-to-pay and conversational commerce with the trailblazing CEO of Authvia, Chris Brunner. Together, we travel through time, dissecting the evolution of text-to-pay, its plethora of applications, and the exciting prospects it holds for the future.

 We discuss how Authvia has revolutionized payments with their innovative suite of solutions that enables merchants to accept payments over text messaging. This means reshaping the payment experience for consumers, ensuring it's not just about convenience, but also security. From pharmacies to vets, and even companies aiming to recover payments from late payers, the versatility of Authvia's solution is truly remarkable. Additionally, we venture into the importance of encryption, the role of cloud-based wallets, and the impact of COVID-19 on the rapid rise of text-to-pay solutions.

 We also discuss how Authvia seeks to give consumers control over their personal data, and their right to choose which data to share with merchants. In the near future,  text-to-pay will no longer be a novelty but an integral part of commerce. Join us as we explore the ever-evolving landscape of payments and conversational commerce. 

Step into the fascinating world of text-to-pay and conversational commerce with the trailblazing CEO of Authvia, Chris Brunner. Together, we travel through time, dissecting the evolution of text-to-pay, its plethora of applications, and the exciting prospects it holds for the future.

We discuss how Authvia has revolutionized payments with their innovative suite of solutions that enables merchants to accept payments over text messaging. This means reshaping the payment experience for consumers, ensuring it's not just about convenience, but also security. From pharmacies to vets, and even companies aiming to recover payments from late payers, the versatility of Authvia's solution is truly remarkable. Additionally, we venture into the importance of encryption, the role of cloud-based wallets, and the impact of COVID-19 on the rapid rise of text-to-pay solutions.

We also discuss how Authvia seeks to give consumers control over their personal data, and their right to choose which data to share with merchants. In the near future,  text-to-pay will no longer be a novelty but an integral part of commerce. Join us as we explore the ever-evolving landscape of payments and conversational commerce.

In this episode, I chat with Ramy Assaf, the Founders of Zbooni, which was founded in 2016 to provide tools and solutions that empower businesses to capture orders, accept payments, sell more, and track every order. The company was incubated at Facebook, one of only a handful of global businesses to receive such access and support from the social media giant. Its merchant app went live in 2018, developing its current robust platform as the MENA region’s pioneer in cCommerce.

Through the power of one-to-one conversation, Zbooni enables businesses to convert customer interactions into transactions via social and messaging apps. In this way, Zbooni is reinventing how businesses seamlessly transition into the new era of “cCommerce”.

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We recently launched our new newsletter, Principles Friday, where I share one principle that can help you in your life or business, one thought-provoking question, and one call to action toward that principle.

Please subscribe Here.

It is Free and Short (2min).

Are you struggling with how to use conversational commerce to drive customer retention?  Is it all hype being sold by SMS platforms or is there something more to it? 

Stephanie Griffith, host of the Conversational Commerce podcast delivers a conversational commerce masterclass. In this episode we discuss how to humanize commerce, actionable strategies for creating meaningful conversations over channels like SMS, the power of collecting zero-party data over SMS and quizzes, personalization do’s and don’ts,  and end with a definition of what Conversational Commerce is really about. 

If you’re curious about how to turn conversational commerce into a retention strategy, then this episode is for you!

If you’re looking to turn transactional email and SMS into a retention powerhouse for your eCommerce store, then you need Wonderment. Improve your customer retention and happiness metrics with proactive order updates and native order tracking pages. Trusted by 400+ leading Shopify brands. Check out www.wonderment.com today. 

Watch the video format of today's episode here 

Follow Blake

LinkedIn

Twitter

Connect with Stephanie

Listen to the Conversational Commerce Podcast here 

Time Stamps

0:00 - intro

1:34 - Who is Stephanie Griffith?

5:42 - What “isn’t” conversational commerce?

7:13 - Why have marketers lost sight of what makes commerce inherently human?

9:27 - The intersection of selling and conversations

12:10 - The impact of the pandemic on the brand to consumer relationships

17:00 - Back to basics - the definition of commerce!

18:20 - 🌶 Just because it’s personalized, doesn’t mean it’s personal. 

22:30 - What data actually matters with respect to personalization?

27:34 - Other strategies for getting zero-party data besides quizzes

33:30 - how to keep conversational data fresh

37:00 - Connecting on a human level via conversations 

38:20 - Best places to use conversational SMS

40:50 - Shout out to Joanne Coffey at Jones Road Beauty!

43:40 - Brands who are crushing Conversational Commerce

49:23 - An informed definition: What is conversational commerce?

Self-service is nothing new, but the ways in which data and technology are being used to power it are changing rapidly. Artificial intelligence (AI) provides businesses with new opportunities for customer experience, driving the expansion of self-service. Today, customers have more options for engaging with businesses and their favorite brands. At the same time, businesses can provide a more personalized experience as well as predict what customers might want in the future.

In today’s episode, Amelia talks with Dan Miller about whether or not chatbots can improve customer experience. Dan will also discuss how data and technology are redefining self-service, how CX leaders are now improving their digital CX, and the four pillars of maximizing the conversational cloud.

Dan Miller is the Lead Analyst and Founder at Opus Research, a diversified advisory and analysis firm providing critical insight on software and services that supports digital transformation.

In his role, Dan conducts research, writes reports, provides consulting services and administers conferences specializing in Intelligent Assistance and Intelligent Authentication.  He coined the term "Conversational Commerce" to describe applications and services that improve person-to-person, person-to-machine and machine-to-machine interactions.

Enjoy!

In This Episode

01:00 - What led to the founding of Opus Research

03:00 - What CX looks like today

04:25 - How data and technology are redefining self-service

06:01 - How CX leaders are now improving their digital CX

07:33 - How companies are making the most of their data

08:40 - The four pillars of maximizing the conversational cloud

Favorite Quotes

01:50 - "I coined the term 'conversational commerce' to capture the idea that the best CX, the best customer experience, takes the form of a conversation between individuals and the brands or companies that they want to do business with." - Dan Miller

04:01 - "And what's basically happening, because we're looking at bringing some form of artificial intelligence or conversational AI into the conversations between companies and their customers is that we're really defining self-service." - Dan Miller

09:58 - It's the resources, both human and automated that smooth things out, that orchestrate the conversations, and that keep track of things over time but amount to the integration of multiple systems to provide coherent and correct responses at scale." - Dan Miller

Connect with Dan Miller
LinkedIn
Twitter
Opus Research

Visit NICE
Website - www.nice.com
Facebook - https://www.facebook.com/OfficialNICELtd/
YouTube - https://www.youtube.com/c/NICESystems
Twitter - https://twitter.com/NICE_CX
Linkedin - https://www.linkedin.com/company/nice-systems/posts/?feedView=all


Listen to more episodes of the CX Pulse Podcast
Apple Podcast 
Spotify

Specifically, Aaron discusses:

• What conversational commerce is and why it's important
• What factors have contributed to its growth
• What he see's happening with conversational commerce in the next year
• How Haptik can help

Find out more about Haptik.

To connect with Aaron, click here.

Como atender a milhares de clientes, sem possuir uma equipe de centenas de pessoas?
No PodCafé da TI desta semana, batemos um papo com Luiz Gonçalves e Daniel Evangelista da Mundiale sobre robôs que atendem no Whatsapp. Descubra conosco o que é Conversational Commerce e o desafio de oferecer robôs cada vez mais inteligentes e capazes de tornar a experiencia do atendimento cada vez mais agradável e eficiente gerando mais receita e vendas para o seu negócio!

Peça um café para o seu BOT e de o Play no PodCafé da TI!


Linkedin Luiz: https://www.linkedin.com/in/luishgoncalves/

Linkedin Daniel: https://www.linkedin.com/in/daniel-pereira-evangelista/

Mundiale: https://www.linkedin.com/company/mundiale/

Site: https://www.mundiale.com.br/

PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

Web: https://podcafe.com.br/

Instagram: https://www.instagram.com/acsoftwarebr/
Linkedin: https://www.linkedin.com/company/acsoftware
Twitter: https://twitter.com/acsoftwarebr
YouTube: https://www.youtube.com/c/PODCAFEdaTI

One of the defining characteristics of this age of business is ambiguity. And to face that ambiguity with courage, we need to heed both ambitious visions of the future and the hard-earned lessons of the past. And you couldn’t ask for a better source of prescient ideas and valuable lessons than LivePerson CEO & Founder Rob LoCascio. He’s the rare tech entrepreneur who really may have seen it all.

In his talk with Jesse, Rob discusses the ups and downs of his 25-year journey, revealing how he managed through the dot-com bubble, the Great Recession, and now, a global pandemic. He reflects on his company’s invention of cloud-based web chat for business, achieved decades before the cloud as we know it came into existence. Rob offers thoughts on the future of conversational commerce, and reveals how LivePerson is now building AI tools that can hold remarkably natural and confidence-inspiring conversations with customers. Finally, he attests to the power that blockchain technology can offer to workers, and describes how he’s leading with empathy in support of employees. Throughout, Rob’s depiction of what he calls his “beautiful journey” is refreshingly frank, earnestly offered, and packed with useful advice and encouragement for entrepreneurs and intrapreneurs alike.

(4:01) Why the entrepreneurial journey is full of setbacks and unknowns, but worth it

(8:54) Inventing the cloud, decades before the cloud

(13:24) How LivePerson builds chatbots that can hold more natural & personalized conversations with customers

(21:55) The rise and democratizing potential of blockchain tech for workers

(26:25) How conversational commerce can actually decentralize commerce—for good

(28:12) To college or not to college?

Guest Bio

Rob LoCascio has served as LivePerson’s Chief Executive Officer and Chairman of the Board of Directors since the company’s inception in November 1995. Additionally, he founded the charity Feeding NYC, hosts the podcast Over The Wall and is a frequent contributor to Inc., and other publications. Rob was named a New York City Ernst & Young Entrepreneur of the Year finalist in 2001 and 2008, and was the winner of the 2015 Smart CEO Circle of Excellence Award.

Helpful Links 

Rob’s podcast: Over the Wall

Inc. article: Four things to consider before turning your business over to bots (Rob authored)

Announcing the launch of Conversational Marketplaces

Rob’s charity: Feeding NYC

Rob on LinkedIn and Twitter

#003- How the Messenger Bot Guy makes your business more profitable with Paul Ace.

Paul Ace is a young serial entrepreneur based in the UK.
He is now called "The Messenger Bot Guy".

He has built 4 businesses in totally unrelated industries: 

• a big chain bakery (ran a 18 people team at 20 years old)
• lead singer in 50’s/60’s rock band
• bridesmaid dress sales
• conversational commerce with "The Messenger Bot Guy" 

For Paul, a messenger bot is like "having a 24/7 salesperson who never makes a mistake and never leaves you for another company" .

In this captivating conversation, Paul will share with us the lessons he learned through running all those businesses and what the conversational commerce experience is. 

In this episode, you will learn:

• what a messenger bot is 
• conversational commerce experience
• client success story
• why engagement is key for customer business’ success
• what you do after having asked for the sale
• how Paul applies the Pareto principle to his business
• how Paul build his team

For Paul, having a Consulting Lifestyle is :
“giving the freedom to others and to yourself to live on your own terms and make an impact building a legacy”

Resource:

• https://m.me/themessengerbotguy?ref=w8462862
• www.themessengerbotguy.com (with free training)

To get in touch with Diogene Ntirandekura, the host of the show:

• Linkedin Profile
• community page
• for coaching
• Instagram profile

Dustin Coates is the Voice Search Go-to-market Lead at Algolia, a Search-as-a-Service provider based in Paris, France. Algolia processes up to 4 billion searches a month for over 6500 client products, including big names such as Twitch and NPR.

In our conversation, you'll learn all about the 4 pillars of a search system; the indexing of data, relevance configuration, search queries, and the display of results. We discuss the nuances of voice search, context dependent searches, and the differences between searching on mobile vs a smart speaker. We also cover the challenges of talking to websites, discovery vs search, and much more.

Dustin shares his advice for voice search developers, including how to integrate voice search into your apps, and the most useful tools and technical resources. Dustin's deep technical experience really shines though in this interview, as one of the few true voice search experts.

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/pro

Links from the show: 

• Full show notes: https://voicetechpodcast.com
• Dabble Lab: https://youtube.com/dabblelab
• Dustin's dabble lab tutorial: http://bit.ly/2W3kRnq
• Manning books: https://www.manning.com 40% off all books code: podvoicetech19 
• Dustin's book: http://bit.ly/2VZ2U9A
• Dashbot Super Bot Conference 2019: https://sb2019.dashbot.io, 25% group discount code: voicetech 
• Voice-Connected Home 2019: https://bit.ly/2IZuVwc, 20% discount code: VoiceTech 
• VScode Alexa plugin: http://bit.ly/2W6K9Bi

Subscribe to get future episodes: 

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Join the discussion: 

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Andy Mauro, CEO and co-founder of Automat, a company that helps brands deliver personalised one-to-one voice and messaging experiences to their customers. Andy has been helping to shape the voice industry for almost two decades now, having spent 16 years at Nuance, the most successful speech recognition company in history, and then TellMe, which was acquired by Microsoft. 

In this episode we discuss Conversational Marketing and why it represents a fundamental shift in digital marketing. Andy explains how voice assistants will change the landscape of consumer sales & marketing, and the implications of voice search on brands' content marketing strategies. He founded Automat because the sales experience on web and mobile customer lack the personal touch, and he believes voice is the answer to this problem. We also discuss the role of influencers in conversational marketing, and how conversational marketing could impact brick and mortar shopping on the high street. 

We also cover the history of the voice industry and how we got to where we are today, some of the lessons Andy has learned over his time in the industry, and why voice assistants might be heading for the trough of disillusionment in 2019. Thanks to Andy's wealth of experience it's an exceptionally interesting conversation, and highly relevant to anyone involved in the field. 

This is a time-limited preview. To hear the full episode, and access the full catalogue of episodes and bonus content, become a Voice Tech Pro https://voicetechpodcast.com/pro

Links from the show: 

• Full show notes: https://voicetechpodcast.com  
• Automat: https://www.automat.ai/
• Automat research report: https://www.automat.ai/opusresearch/
• Automat Vichy case study: https://www.automat.ai/vichy-skinexpert/  
• Automat Cover Girl case study: https://www.automat.ai/covergirl/  
• Beauty Bot Directory: https://beauty.bot/directory/  
• Podcast w/conversational designer: http://bit.ly/2SaWimz
• Automat article: http://bit.ly/2SanHoQ

Subscribe to get future episodes: 

• Apple iTunes: https://apple.co/2LqW4ol
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Wearables

• Bit of implosion of the industry
• Health gamification

Alexa News

• Makeover for Alexa Skills Store
• Enabling Skills with your voice

Messenger bots: Where we're at now v. the future

• Messinabot just released - it's rudimentary
• Side note: Who is going create the best bots?
• Spring
  https://www.buzzfeed.com/katienotopoulos/why-facebooks-shopping-bot-kinda-sucks?utm_term=.bhN4QMnnmN#.lm7Oy0wwb8
• Sarah Guo: https://news.greylock.com/5-reasons-mobile-apps-may-still-rule-3a0f0469cb3f#.b7h3mkijq
• When and why should you have a bot?
• Don't get too far ahead of yourself

Opportunities ahead

• https://medium.com/startup-grind/marc-andreessen-clayton-christensen-venture-capital-is-abundant-opportunity-is-scarce-1d7d720a5009#.h22zc758u
• Plenty left to be done with emerging technology
• There's money available to do it.
• Greylock is actively looking to invest in the conversational space