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    Explore "customer-satisfaction" with insightful episodes like "11 Customer Support Response Templates That Will Improve Your Email Management" and "CEO Perspective: How to Build Customer and Brand Loyalty" from podcasts like ""Society Tech Brief By HackerNoon" and "CXOTalk"" and more!

    Episodes (2)

    11 Customer Support Response Templates That Will Improve Your Email Management

    11 Customer Support Response Templates That Will Improve Your Email Management

    This story was originally published on HackerNoon at: https://hackernoon.com/11-customer-support-response-templates-that-will-improve-your-email-management-m6u33ys.
    Canned responses help you deliver quick responses while communicating with customers. Here are the most common canned responses that every support rep may need.
    Check more stories related to society at: https://hackernoon.com/c/society. You can also check exclusive content about #customer-service, #customer-support, #customer-experience, #customer-success, #customer-satisfaction, #customer-engagement, #customer-support-services, #email-marketing, and more.

    This story was written by: @vineet18del. Learn more about this writer by checking @vineet18del's about page, and for more stories, please visit hackernoon.com.

    Canned responses are the predetermined replies to common questions mainly used to save time and cater to more customer queries in a given time. They are personalized messages where the support agent uses his/her wit, intelligence, and creativity to share a quality draft that facilitates better communication. These messages have elements that allow the customer support staff to convey to the customer quickly that they are heard and will get a satisfactory solution. The best Customer Support Response Response Templates you can start using today are the best canned response examples.

    CEO Perspective: How to Build Customer and Brand Loyalty

    CEO Perspective: How to Build Customer and Brand Loyalty
    #CustomerLoyalty #BrandLoyalty #ecommerce #cx

    Building customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization.

    The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer experience, looking across all touch points of the customer journey.

    The discussion includes these topics:
    -- About FTD
    -- On customer loyalty and customer experience
    -- On the components of customer experience
    -- On the building blocks of customer loyalty
    -- On the technology elements and martech stack used to create customer loyalty
    -- On how to understand the customer
    -- On the future of technology for creating customer loyalty
    -- On how to build customer trust that leads to loyalty
    -- On advice for creating customer loyalty and brand loyalty

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    Read the complete transcript and see more: https://www.cxotalk.com/episode/ceo-perspective-how-build-customer-loyalty-2022

    Charlie Cole is Chief Executive Office of FTD, the modern florist collective, where he oversees people and operations. Before joining FTD, Charlie served as the first Global Chief eCommerce Officer for Samsonite while simultaneously serving as Chief Digital Officer for Tumi.