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    customerinsights

    Explore " customerinsights" with insightful episodes like "Beyond the Data: Elevating SEO Strategy with Real World Insights", "Pivoting A Consumer Network Of Million Users Into A Consumer Insights Platform With Matt Britton" and "CXChronicles Podcast Episode 68 with Alex Genov from Zappos" from podcasts like ""The Unscripted SEO Interview Podcast", "Launch Legends" and "CXChronicles Podcast"" and more!

    Episodes (3)

    Beyond the Data: Elevating SEO Strategy with Real World Insights

    Beyond the Data: Elevating SEO Strategy with Real World Insights

    Join Mark A Preston and Jeremy Rivera in a captivating episode titled "Beyond the Data: Elevating SEO Strategy with Real World Insights." This podcast delves into the critical topic of how SEO professionals often become overly reliant on tools and data, potentially overlooking crucial gaps that only human insight can fill.

    Mark and Jeremy discuss the importance of understanding the purpose behind content, not just creating it for SEO gains. They share their experiences, highlighting significant wins achieved not through tool suggestions but through real interactions with customers. This episode emphasizes the need to bridge the gap between data-driven SEO and real-world applicability, showcasing the power of human intelligence in SEO strategy.

    Jeremy shares an insightful case study from his time at Hive Digital, where they worked with the world's largest PCB design software company. He illustrates the necessity of integrating subject matter experts into content creation, emphasizing that true expertise cannot be replaced by mere content management.

    Listeners will also learn about the often-overlooked aspects of SEO that contribute to a company's success, such as churn reduction, retention rate improvement, and upselling – key factors in a C-suite executive's decision-making process. This podcast is an eye-opener for SEOs and digital marketers who aim to align their strategies more closely with business objectives and customer needs.

    CXChronicles Podcast Episode 68 with Alex Genov from Zappos

    CXChronicles Podcast Episode 68 with Alex Genov from Zappos

    In this week's episode of the CXChronicles Podcast we welcomed Alex Genov, Head of Customer Research at Zappos in Las Vegas. Alex brings a wealth of experience around customer research, insights, and behaviors and leads up the customer research efforts at Zappos today. 

    Alex chats through the 4 CX Pillars; Team, Tools, Process and Feedback with Adrian and gives the listeners tons of valuable tips, advice and knowledge around how Zappos' manages millions of customers, and purchases each year. 

    Listen to this episode today to learn more about Alex and the Zappos team! 

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