ecomm

Chang Wen Lai is the CEO of Ninja Van. At 27 and with no logistics experience, Lai Chang Wen started a company that netted $45m in investments. The learning curve was steep and it meant 22-hour work days, sleeping in the office, and even sorting parcels and doing deliveries himself.

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Some of the highlights of the episode:

• Route Optimization. Would AI be an important factor in improving it?
• Why the founders of Ninja Van work so well together.
• The importance of being hungry to learn and having less ego when working in a start-up. 
• If you want to be a successful entrepreneur in South East Asia –  Don’t get married!

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Matthias Heutger is Senior Vice President Strategy, Marketing, and Innovation at DHL's global account management and innovation unit, Customer Solutions & Innovation (DHL CSI). Matthias is coordinating closely the activity of the two DHL Innovation Centers, in Germany and Singapore. Whose aim is to bring new innovations to the DHL group - which does mean they get to experiment with the latest technologies available.

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Some of the highlights of the episode:

• The warehouse of the future – working with collaborative robots.
• 3D printing – Matthias: “Everybody thought this will completely disrupt the logistics – I don’t believe it will.”
• Good data in logistics is a big challenge because it is still traditionally a very paper-based business.
• The potential for sharing platforms (Uber, Airbnb) in a way to be used in logistics.
• Talking about the extensive internal Certified Training Program 

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Tom Schmitt Board Member - Contract Logistics and Global Chief Commercial Officer for DB Schenker, which is one of the top 3 global 3PL companies in the world with operations in 140 countries. As the Management Board Member responsible for the $3bn+ Contract Logistics business, Tom is in charge of a global team of 22,000 logisticians with continued and accelerated profitable growth. In the first year of Tom’s leadership, DB Schenker Contract Logistics grew by 17 percent topline and saw a 20 percent growth to the bottom line.

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Some highlights of the podcast:

• Top strategic directions that Schenker is trying to achieve in the next years. The top goals in the company by 2020.
• Contract Logistics. Where does Tom see the emerging markets?
• How DB Schenker customers expect them to use all the information, data, that we have to their advantage. Using big data and capacity planning.
• The importance of – People, service, profit in that sequence.
• Talking about left brain and right brain. How to access both types of thinking.
• Advice for a 23-year-old finishing collage – Think of your first move and your second move as an option expanding move.

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Charles Brewer is the global CEO of DHL E-commerce with 33 years of experience in Logistics across the globe. He has been Chief Executive Officer of DHL eCommerce at Deutsche Post AG since June 2016. He served as Executive Vice President of Sales and of DHL Worldwide Express and served as its Member of the Management Board, US since March 2006.

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Some of the highlights of the episode:

• Most important trends in logistics – the evolution of e-commerce
• Challenges in South East Asia Logistics and how to transform them into opportunities
• How to attract and keep top talent in a great corporate culture
• His success habits and most important lessons learned in his career
• How to become the CEO of DHL e-commerce

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Today I’m flying solo again, but I have a great email to share with you. Jay from New Jersey sent me some questions about my recent trip to China. For those who didn’t know I have covered this extensively in our blog and the last episode. But today I’m going to answer Jay’s questions and hopefully encourage other listeners to send in more feedback.

We went to China to check out both the Canton Fair and the Hong Kong Mega Show. It was a great experience and even though I was a little disappointed in one of my niche market searches I still found some great deals for some of our other brands.

Jay asked some awesome questions. Here are some of the topics I covered in today’s episode:

1. How did I get a visa?
2. What did I buy?
3. What did I buy at the show that excited me?
4. Did I save money on products? 
5. How long will shipments take? 
6. What currency was I asked for?

These questioned opened the door to some deeper discussion and I tried to answer them to the fullest I could and still be comfortable, These are some of the tips I have:

• When you purchase a Chinese visa, go ahead and pay for a 10 year pass.
• Why projected shipment times are never accurate.
• Why I always pay my first payment with Paypal.

If you are still curious about my trip to China, you can read more on our blog at ecomcrew.com. Also check us out on iTunes and leave an honest review of the show. We want to know if our content helps you and your honesty is the only way to know. Next time Grant should be back to discuss the inspection process with me. Until then, special thanks to Jay from New Jersey for today’s questions!