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    ecommerce platform

    Explore " ecommerce platform" with insightful episodes like "Jason Greenwood: The New Era of B2B Digital Commerce", "Arbitrage: Business Opportunities in Secondhand Markets", "eCommerce Pain Points Solved! w/ CommerceWeavers", "'Visionary' eCommerce Platform Shopware Talks Gartner Magic Quadrant, AI, and Best Practices" and "Unicorn Businesses Are Great, But Zebras Are the Best with Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group" from podcasts like ""Commerce Minded", "The Daily Me", "Unleash This", "Unleash This" and "The eCommerce Customer Experience Podcast"" and more!

    Episodes (27)

    Jason Greenwood: The New Era of B2B Digital Commerce

    Jason Greenwood: The New Era of B2B Digital Commerce

    Listen in as we celebrate the milestone of our second show with a bang, joined by the esteemed Jason Greenwood, a top voice in e-commerce for 2024. Jason shares his impressive journey through over 330 podcast appearances and his insights on the B2B commerce landscape. He generously shares stories from his recent travels across the US, tying in the personal with the professional, and the serendipity of missing the Super Bowl frenzy. 

    Our dialogue takes a deep look into the specifics of B2B e-commerce platforms, the critical tools and functionalities needed for success, and the unique challenges businesses face when selecting the right technology. Jason brings to light the emerging trend of blending content with commerce and how it's transforming the B2B buying experience. Plus, don't miss out on the expansion of perspectives in the e-commerce enablement technology sector, where I discuss consulting for non-merchant clients and share my excitement for what feels like the dawn of a new era in B2B commerce.

    Jason Greenwood is a major figure in the e-commerce sector and the founder of Greenwood Consulting, has been lauded as one of the top 24 e-commerce voices for 2024 by Dark Matter Commerce. With a rich background spanning over 20 years as both a merchant and a consultant, Jason's deep expertise in B2B commerce, retail tech, and trends is widely recognized. This May, his insights will reach an even broader audience as he takes the stage to speak at the B2B Online Conference in Chicago, further cementing his status as an influential thought leader in the digital commerce space. Make sure to check out Jason's The Ecommerce Edge podcast for consistent insights throughout the year.
     

    In this episode:

    • Jason Greenwood's expertise in B2B e-commerce evolution
    • Insights from U.S. business trips and retail trends
    • Digital transformation in sales processes
    • Adapting legacy sales to modern online buying
    • Integrating e-commerce solutions with existing business systems
    • Critical B2B e-commerce platform tools and functionalities
    • Content and commerce integration
    • Expanding e-commerce consulting to non-merchant sectors
    • Engaging with the B2B commerce community and podcast
    • Reflecting on digital advancements and future B2B strategies

    The Commerce Minded podcast is powered by Foster Commerce. Hosted by Foster’s Owner and CEO Stephen Callender and Director of Marketing & Business Development Elle McSharry, the show features interviews with leaders in the trenches of digital commerce who are figuring things out, experiencing triumphs, overcoming challenges, and experiencing success.

    Resources:

    Jason's website: https://www.greenwoodconsulting.net/

    Jason's LinkedIn: https://www.linkedin.com/in/jason-greenwood-digital-expert/

    Jason's podcast The Ecommerce Edge on Spotify: https://open.spotify.com/show/5HbftDWo3TpYjjNYzX5imh

    Speaker at the B2B Online conference in May of this year: https://b2bmarketing.wbresearch.com/speakers/jason-greenwood

    Honored as an influential voice in ecommerce by Dark Matter Commerce in their Top 24 Ecommerce Voices 2024: https://www.darkmattercommerce.com/news-post/dark-matter-commerce-presents-the-top-24-ecommerce-voices-2024/

    Stephen Callender on LinkedIn

    Elle McSharry LinkedIn

    Foster Commerce

    eCommerce Pain Points Solved! w/ CommerceWeavers

    eCommerce Pain Points Solved! w/ CommerceWeavers

    Welcome back to Unleash This! We’re exploring the future of eCommerce with Tym Stengert, Co-founder of CommerceWeavers. Join us as we dive into the exciting world of eCommerce in 2024 with one of its visionary pioneers, Tym Stengert. Gain invaluable insights and stay ahead in the ever-evolving digital marketplace. Don't miss out, hit play now!

    The Unleash This podcast is dedicated to sharing industry best practices, insights, and the latest trends in B2B eCommerce to help you stay ahead of the curve. Our team of experts is committed to providing you with the tools and resources you need to succeed in today's competitive business market.

    Click the SUBSCRIBE button and elevate your business today. Visit https://unleashed-technologies.com/contact-us to unleash your business’s potential!

    'Visionary' eCommerce Platform Shopware Talks Gartner Magic Quadrant, AI, and Best Practices

    'Visionary' eCommerce Platform Shopware Talks Gartner Magic Quadrant, AI, and Best Practices

    Unleash This podcast is back again! This is an important one! In this must-watch episode, join host Muhammad Hutasuhut as he sits down with the brilliant Ben Marks, the visionary Director of Global Market Development at SHOPWARE. 

    Want to know what the eCommerce landscape is going to look like in 2024? Needing to know about the cutting-edge technologies that are gearing up to meet the skyrocketing demands of Shopware's dynamic user base? Ben Marks breaks down the incredible ways eCommerce is set to reshape the way we shop and sell online.

    This podcast was created to help show you how to improve your ecommerce strategies and ecommerce tools. Stay in the know, click the SUBSCRIBE button, and elevate your business today! Visit https://unleashed-technologies.com/contact-us to unleash your business’s potential! 

    Unicorn Businesses Are Great, But Zebras Are the Best with Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group

    Unicorn Businesses Are Great, But Zebras Are the Best with Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group
    In this episode of The eCommerce Customer Experience Podcast, Laricea Roman, Head of Marketing and Head of Digital for Dorothy Perkins, Burton, and Wallis brands at Boohoo Group, joins Chris Kellner of DigitalGenius to unveil the power of organic growth for brands, how AI can enhance personalised experiences in eCommerce, and why businesses should prioritise the zebra versus unicorn business model.

    From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing

    From Good to Great: Key Strategies to Transform Your Customer Experience with Nicole Jackson, Customer Support Manager at HERA Clothing
    In this episode of The eCommerce Customer Experience Podcast, Nicole Jackson, Customer Support Manager at HERA Clothing, joins Chris Kellner of DigitalGenius to uncover the qualities of a great customer experience leader, how to enhance customer support for Gen Z, and why balancing AI-driven support and human assistance is key to delivering a pleasant customer experience.

    How Top Customer Experience Leaders Grow Customer-Centric Brands with Danielle Anderson, Executive Leader in Customer Experience and Digital

    How Top Customer Experience Leaders Grow Customer-Centric Brands with Danielle Anderson, Executive Leader in Customer Experience and Digital
    In this episode of The eCommerce Customer Experience Podcast, Danielle Anderson, Executive Leader in Customer Experience and Digital, joins Chris Kellner, Global VP of Sales & Partnerships of DigitalGenius, to unveil the qualities of a good customer experience leader, the importance of customer-centricity, what makes a customer-centric brand, and the future of customer experience in retail and e-commerce.

    Episode 25: Ask the Right Questions When Choosing an Ecommerce Platform

    Episode 25: Ask the Right Questions When Choosing an Ecommerce Platform
    In this episode, we explore a groundbreaking trend: a record number of ecommerce businesses are switching platforms in 2023. We discuss the reasons behind this shift and why so many businesses are seeking "commerce software adapted for us and hosted externally in a single-tenant environment." But what exactly does this mean, and why is it so important? We break down the key benefits of a single-tenant environment and how it can improve your ecommerce business. As a merchant, it can be challenging to navigate the complex landscape of ecommerce platforms and choose the best one for your business needs. That's why we're sharing valuable tips and questions you can ask to evaluate a platform's infrastructure and approach. These insights will help you make an informed decision and ensure that the platform you choose aligns with your business goals. Join us as we dive deep into the world of ecommerce platform migration and what it means for the future of online businesses. Whether you're an ecommerce entrepreneur or just curious about the industry, this episode is not to be missed.

    Built to Win: Maximising CX with AI, Employee Experience, and Customer-Centric Culture with Annette Franz, Founder and CEO of CX Journey

    Built to Win: Maximising CX with AI, Employee Experience, and Customer-Centric Culture with Annette Franz, Founder and CEO of CX Journey
    In this episode of The eCommerce Customer Experience Podcast, Annette Franz, Founder and CEO of CX Journey, joins Chris Kellner of DigitalGenius to discuss why businesses should prioritise employee experience, how to harness the power of AI for improved CX, and ten principles for becoming customer-centric.

    Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso, Chief Customer Officer of ClientSuccess

    Customer Success in the Digital Age: Leveraging Technology and Communities with Kristi Faltorusso, Chief Customer Officer of ClientSuccess
    In this episode of The eCommerce Customer Experience Podcast, Kristi Faltorusso, Chief Customer Officer of ClientSuccess, joins Chris Kellner of DigitalGenius to share her thoughts on scaling customer success teams effectively, leveraging new technologies for e-commerce growth, and the importance of building and maintaining customer success communities.

    Ep 430: The Current State of eCommerce With Taylor Holiday, Common Thread Collective

    Ep 430: The Current State of eCommerce With Taylor Holiday, Common Thread Collective

    We’re going through the winter of eCommerce and brands everywhere are struggling. Nevertheless, brands willing to figure out how to bootstrap through hard times are finding opportunities to scale.

    In this episode, Jordan West interviews Taylor Holiday of Common Thread Collective. They talk about the state of eCommerce right now, the attributes of brands that are succeeding right now, and the surprising best channel performance.

    Listen and learn in this episode!

    KEY TAKEAWAYS FROM THIS EPISODE

    • Service providers’ number one job is education.
    • Even if you have a brand reputation, there's still the reality that trust = consistency x time. You have to spend more time educating why you're doing what you're doing.
    • We're in a tunnel, there's a light at the end, but we've got some challenging times ahead. At the end of that, there's going to be more resiliency, more innovation, and better businesses.
    • Moving way too slowly and conservatively when you can capture a ton more market value can be your biggest mistake.
    • There's still nothing close to Meta ads. It’s still so disproportionately the best primary value capture opportunity for every business. 
    • Google is always going to be the king of demand capture.
    • Diversification is the siren's song of death. There is an opportunity cost to every dollar that you take out of Facebook and put into an alternative channel. That opportunity cost is damaging. 
    • The fundamental inhibitor to most businesses' growth is the lack of financial understanding.

    Recommended App:
    Statlas.io https://statlas.io/

    Recommended Book:
    Competitive Strategy by Michael Porter
    https://www.amazon.com/Competitive-Strategy-Techniques-Industries-Competitors/dp/0684841487 

    Today’s Guest:

    Taylor Holiday is an athlete and is now the CEO of Common Thread Collective. They are an eCommerce growth agency that helps brands that have a clear sense of who they are, do a great job in building their brands, and are looking for growth strategy.

    Connect and learn more about Taylor and Common Thread Collective here:
    Website:  https://www.commonthreadco.com
    LinkedIn:  https://www.linkedin.com/in/taylor-holiday-a169b322
    Twitter:  https://www.twitter.com/taylorholiday 


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    The Golden Strategy of Making Your Customers Happy with Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado

    The Golden Strategy of Making Your Customers Happy with Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado
    In this episode of The eCommerce Customer Experience Podcast, Gustavo Imhof, Head of Customer Experience Strategy and Insights at Avado, joins Chris Kellner of DigitalGenius to share his perspective on how to make customer experience a strategic priority by understanding customers' needs.

    Top Practices to Level Up Your eCommerce Customer Experience with Thomas Staudte, Head of Customer Engagement at air up

    Top Practices to Level Up Your eCommerce Customer Experience with Thomas Staudte, Head of Customer Engagement at air up
    In this episode of The eCommerce Customer Experience Podcast, Thomas Staudte, Head of Customer Engagement at air up, joins Chris Kellner of DigitalGenius to discuss best practices to set up your customer experience team, develop a customer-centric product, and leverage automation.

    How Great Customer Experience Drives Your eCommerce Success with Shamas (Sham) Aziz, Head of Customer Service at Selfridges

    How Great Customer Experience Drives Your eCommerce Success with Shamas (Sham) Aziz, Head of Customer Service at Selfridges
    In this episode of The eCommerce Customer Experience Podcast, Shamas Aziz, Head of Customer Service at Selfridges, joins Chris Kellner of DigitalGenius to discuss what makes top contact centre leaders stand out, how they impact the mission, vision, and strategy of their organisation, and drive business success.

    Winning at the eCommerce Game with Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh

    Winning at the eCommerce Game with Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh
    In the first episode of The eCommerce Customer Experience Podcast, Steven Cleere, Chief Pot Stirrer at NexxtLevel Brands and Vice President of Marketing at Sunrise Fresh, shares actionable insights to help CPG (Consumer Packaged Goods) entrepreneurs grow their brands.
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