employee trust

Joey Coleman helps companies keep their customers and employees. As an award-winning speaker, he works with organizations around the world ranging from small startups to major brands such as Volkswagen Australia, Zappos, and Whirlpool. His First 100 Days® methodology fuels the remarkable experiences his clients deliver and dramatically improve their profits.

His Wall Street Journal #2 best selling book, Never Lose a Customer Again, offers strategies and tactics for turning one-time purchasers into lifelong customers and his upcoming book, Never Lose an Employee Again, details a framework companies around the world can use to reduce turnover and increase employee engagement. When not speaking to audiences around the globe (he’s spoken on all seven continents), Joey enjoys playing board games, building LEGO sets, and reading bedtime stories with his amazing wife and two young sons.

SHOW SUMMARY

In this episode of Selling From The Heart, Joey Coleman joins Larry Levine and Darrell Amy on the Selling From the Heart podcast to discuss the importance of building strong relationships with both customers and employees. He emphasizes the need to move from transactional to transformational relationships and shares insights from his research on the first 100 days of a customer's experience. Joey also highlights the connection between employee experience and customer experience, and offers practical strategies for improving both.

KEY TAKEAWAYS

• Building personal and emotional connections with customers is essential for transforming transactional relationships into transformational ones.
• The first 100 days of a customer's experience are crucial for establishing a strong foundation and reducing fear, doubt, and uncertainty.
• Handoffs between salespeople and account managers can be improved by ensuring clear communication and maintaining emotional connection.
• Employee experience is just as important as customer experience, and everyone in the organization plays a role in creating a positive work environment.
• Salespeople have the opportunity to improve employee experience by elevating the status of their colleagues and recognizing their contributions.

QUOTES

• "Selling from the heart is all about looking for the opportunities to not only identify, but develop and reinforce personal and emotional connection with the people we interact with." - Joey Coleman
• "When a human makes a purchase, their brain floods with dopamine. But almost as quickly as that dopamine floods their brain, it starts to recede, replaced by feelings of fear and doubt and uncertainty." - Joey Coleman
• "If the customer feels that the salesperson is still emotionally connected, is still involved, this can be something as simple as one of my favorite tools for handling this." - Joey Coleman
• "Happier employees equals happier customers. If your customers hate interacting with you, chances are your employees are going to hate coming to work." - Joey Coleman
• "We all play a role in employee experience. What's interesting is most of us have never thought about that." - Joey Coleman

Learn more about Joey Coleman:
LinkedIn: https://www.linkedin.com/in/joeycoleman1/

Learn more about Darrell and Larry: 

Darrell's LinkedIn: https://www.linkedin.com/in/darrellamy/
Larry's LinkedIn: https://www.linkedin.com/in/larrylevine1992/
Website: https://www.sellingfromtheheart.net/

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Ever wondered how a LinkedIn co-founder approaches trust in the world of remote work? Dive into an intimate conversation between John and Eric Ly, a tech entrepreneur who transitioned from co-founding one of the world's most influential networking platforms, LinkedIn, to redefining background checks with his new venture, KarmaCheck.

In this episode, John and Eric explore the heart of organizational culture, focusing on trust and transparency. From the inception of KarmaCheck to its growth as a fully remote and distributed team across the US, Eric delves into the significance of integrating these values. As they navigate through the transformative nature of work, learn about the essentials of daily stand-ups, the role of authenticity in leadership, and strategies for effective remote hiring. As a cherry on top, Eric rounds off with a practical piece of advice for leaders looking to ace the remote work culture.

Whether you're an entrepreneur, a leader in the corporate realm, or just an individual passionate about workplace culture, this episode is packed with insights and real-world experiences that'll inspire and guide. Ready to rethink trust and transparency in your workspace? Tune in!

Don’t forget to join our leadership community at thegreatretention.com to stay informed about upcoming events and other helpful content designed to help you go further as a people-first leader and develop a winning culture, everywhere your leadership influence reaches. 

Resources related to this episode

• Visit KarmaCheck.com
• Follow KarmaCheck at Linkedin.com/company/karmacheck
• Follow Eric at Linkedin.com/in/ericly
• Follow Eric on X (formerly Twitter) at X.com/KarmaCheckInc

Credits

• Theme Music 🎵DPMusic from Pond5.com
• Produced by ChatWithLeadersMedia.com

See omnystudio.com/listener for privacy information.

In this episode, an inspired speaker, former HR leader turned entrepreneur, podcaster, writer and author Laurie Ruettimann discusses why we should just let people be adults, in particular why we should trust in the competency of our employees. She explores the link between employee and customer experience, and how recent years have changed the conversation around how we treat people.

Along with host John Hollon they touch on the shifts required of HR to account for the positive and negative trends we are seeing arise from the current COVID work landscape such as, maximizing employee potential, the exodus of women in the workplace, and accounting for childcare. Laurie shares what working remotely means to her, and how being able to work more efficiently means having more time for a big, bold, beautiful life.

 Laurie has been recognized by CNN as one of the top five career advisers in the United States, and her work has been featured on NPR, The New Yorker, USA Today, The Wall Street Journal, and Vox. She frequently keynotes at events all around the world and shares her wisdom about HR, hiring trends, and technology. Her book "Betting On You: How to Put Yourself First and (Finally) Take Control of Your Career" was published by Henry Holt & Company in January 2021. Connect with her on LinkedIn, Twitter @lruettimann, or on her website https://laurieruettimann.com/.

For more insightful conversations, visit www.talentexperiencepodcast.com. We hope you enjoy this episode of the Talent Experience Podcast!

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In this episode, Lucas and David had the honor of sitting down with Natalie Rothman, the Executive Vice President and Chief Human Resources Officer for Advance Auto Parts.

Natalie was serving as a Senior Director in Human Resources with PepsiCo when she was recruited by the CEO and Chairman of the Board of Advance Auto Parts to lead the human resources department. 

As you can imagine, this is no small task. Advance Auto Parts is a 10 Billion dollar company with over 70,000 employees. She helped enact change within the company by rebuilding the C-suite team while recruiting top talent and putting them into key leadership positions. 

She also had a positive impact on the company’s well-established eighty-eight-year-old culture by improving diversity representation, enhancing the team member experience, and building a stronger employer brand. 

Listen to the specific tactics she employed to make this happen and her advice to small businesses.  

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More Than a Shop presenter Elizabeth Alker chats to two people convinced that the UK economy would be transformed if more businesses were worker and employee owned. Hear a fascinating discussion between Elizabeth and Beau Bulman from Suma – Europe's largest equal pay employer – and James Wright, from Co‑operatives UK - the UK's national association of co‑operative businesses or all shapes and sizes. The episode also features Leeds Bread Co‑op – a worker owned co‑operative bakery in Leeds.

Subscribe to future episodes wherever you get your podcasts or find out about the More Than a Shop podcast at morethanashop.coop. A transcript of the episode is available here: https://www.uk.coop/resources/more-than-a-shop

Special thanks to:
•  Beau Bulman, Suma: www.suma.coop
•  James Wright, Co-operatives UK: uk.coop
•  Leeds Bread Co-op: leedsbread.coop

More Than a Shop is a collaboration between Co‑operatives UK, The Co‑op, Co‑op News, The Co-operative College and The Co‑operative Heritage Trust.

The series is presented by Elizabeth Alker. It is produced by Geoff Bird on behalf of Sparklab Productions.

Please note: The More Than a Shop series was recorded before the outbreak of the Coronavirus pandemic.