evan klein

Hey CX Nation,

In this week's episode of The CXChronicles Podcast #197 we welcomed Evan Klein, Founder & President of Satrix Solutions based in Scottsdale, Arizona.

For 25+ years, Evan Klein has been responsible for maximizing customer satisfaction, retention and profitability for businesses around the world. Evan is an enthusiastic champion for voice-of-customer driven change.

As the Founder and President of Satrix Solutions, he counsels executives on the best ways to continually enhance the customer experience, create more loyal advocates and increase customer lifetime value.

In this episode, Evan and Adrian chat through how he has tackled The Four CX Pillars: Team,  Tools, Process & Feedback and shares tips & best practices that have worked across his own customer focused business leader journey.

**Episode #197 Highlight Reel:**

1. Focusing on fixing the "leaky bucket" and mitigating churn at all costs 
2. Building products & services that people actually want to invest in
3. How your company can build a Voice of Customer (VOC) strategy
4. Breaking down customer feedback across the appropriate segments
5. Earning "executive buy-in and sponsorship" as you scale your VOC efforts
 
Huge thanks to Evan for coming on The CXChronicles Podcast and featuring his work and efforts in pushing the customer and learning experience space into the future.

Click here to learn more about Evan Klein

Click here to learn more about Satrix Solutions

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Also grab a copy of my book "The Four CX Pillars To Grow Your Business Now" available on Amazon or the CXC website.

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Contact us anytime to learn more about CXC at INFO@cxchronicles.com and ask us about how we can help your business & team make customer happiness a habit now!

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Remember To Make Happiness A Habit!!

We are pleased to feature two interviews this week from Annenberg's podcasting course, ASCJ 420. The first interview is a conversation between USC student Katie Angel with LA chef, author, and radio host, Evan Kleiman. Kleiman hosts a radio show on KCRW called "Good Food," which has been on air since 1997. This interview touches on the effects to restaurants during the Safer At Home order, and how Covid-19 could foster more at-home American cooks. The second interview was conducted by Brianna Devons, and features cyber security engineer, Yalabe Dukuly. The pair discusses how cyber security can offer a path to financial freedom, as well as Dukuly's vision for more African Americans in the field through his forthcoming company "Nerdy Black Guys."