get product support

Return rates on Amazon are getting crazy, and so are the negative reviews. 

Many Amazon sellers have been frustrated by this whole experience around returns and the ridiculously awful fees involved because Amazon FBA sucks at processing returns.

But one seller did the unthinkable…

They developed a solution to this problem, approached Amazon, and convinced them that they should allow sellers to communicate directly with the customers to reduce customer returns.

Amazon listened, and the 'Get Product Support' Feature was incorporated. 

The "Get Product Support" feature or "Product Lifecycle Support (PLS)" helps brands save tons of money by avoiding unnecessary product returns, reducing negative product reviews, and learning about customer pain points with their product while achieving direct contact with the customer completely in line with Amazon terms of service.

In this episode, I am joined by Shannon and Joseph Abitbol, the entrepreneur who developed this feature.

This solution is a no-brainer for any e-commerce entrepreneur. It solves many problems we face with the return process and the associated negative reviews. 

Tune in to hear why this is a must-have product for any serious Amazon seller.

Key Takeaways

- Joseph's Amazon journey (01:20)

- How brands speaking directly to Amazon, customers reduces returns (05:00)

- The idea behind the Get Product Support button (10:31)

- How the Get Product Support Button works (15:36)

- How the button reduces return rates (21:44)?

- Product lifecycle support (25:25)

- All the issues that the support button solves for Amazon Sellers (25:48)

- Fix those problems before a negative review (37:18)

Additional Resources:

- Contact Joseph Abitbol joe@onsitesupport.io

- Website: onsitesupport.io  Use Code PROSPEROS for $200 Off

- LinkedIn: https://www.linkedin.com/in/joseph-abitbol-75035780/

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- Schedule a FREE consultation with the Ave7 team

- Grab the FREE Amazon Seller Central Checklist

- Get the book “The Amazon Jungle” book by Jason Boyce

- Learn more about Avenue 7 Media

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Day 2 Podcast has a goal of helping Amazon sellers learn how to launch, grow and protect their brand on the world's largest online marketplace (and beyond).

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