itil

In this world exclusive masterclass with Akshay Anand, hosted by Brad Busch we focus on ITIL 4’s guiding principles.

Akshay was the Product Ambassador of ITIL 4, a former ITIL Global Ambassador and now a Principle Solutions Architect at Atlassian. I am privileged to have Akshay as our first guest.

Brad is a CISO with extensive experience at the management and board level in Cyber Security, DevOps, Digital & Cloud transformation.  I am honoured to have both of these wonderful people as part of my Humanising IT™ Masterclass series.

This Masterclass provides an unpreceded opportunity to learn from one of the most knowledgeable and influential people within the ITIL 4 architect team.  In this inaugural class, Akshay shares his world exclusive insights on missing and crucial components from each guiding principle. 

Akshay also shares his view that many people underestimate the power of the guiding principles, his opinion is that people come away from an ITIL training course with only a “surface” understanding:

Have you ever heard someone say, “I’m too busy putting out fires”? What if the only way to get ahead of those fires was to make way for change—to improve the foundations and infrastructure to reduce the fires you had to put out? This episode will discuss the fantastical balancing act of maintaining operational excellence while creating space for growth and improvement. 

© 2022 SolarWinds Worldwide, LLC. All rights reserved

It's time to say goodbye to ITIL v3 as the well-respected framework of best practices and processes is officially retired at the end of 2021.   So, what are you options now?  Are you looking to build up your credits before time runs out? Or maybe you want to start fresh with the ITIL 4 Foundation course and certification? 

In this episode of the Vivantio Vibe Podcast, our Director of Digital Marketing and host, Todd Carruth visits with Best Practices Consultant Fatma Ozcan about the ins and outs of ITIL certification - what's available, what's about to expire and how you can find the best deal on training.

You can reach out to Fatma by email here: fatma@bestpracticeconsulting.co.uk

In this Vivantio Vibe podcast, host Todd Carruth visits with Vivantio COO Andy Walsh about the B2B Customer Journey including its evolution, KPIs to consider and how to handle Net Negative Churn. 

Welcome to the Vivantio Vibe Podcast. Host and Director of Digital Marketing for Vivantio, Todd Carruth visits with industry experts, Stephen Mann and Andy Walsh about the power of ITSM and ITIL to meet and exceed customer expectations.  

For more information about ITIL, ITSM or optimizing your service solutions, visit us at https://www.vivantio.com/

Neste episódio do PodCafé falamos sobre a vida dos Prestadores de Serviço de TI nas empresas, batemos um papo sensacional com Emanoel Franco, gerente de TI com anos de experiência nas áreas de Service Manager. Aperte o play e entre no mundo dos prestadores de serviço.

Linkedin Emanoel Franco: https://www.linkedin.com/in/emanoelti/

PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

Web: https://podcafe.com.br/

Instagram: https://www.instagram.com/acsoftwarebr/
Linkedin: https://www.linkedin.com/company/acsoftware
Twitter: https://twitter.com/acsoftwarebr
YouTube: https://www.youtube.com/c/PODCAFEdaTI

Neste PodCase batemos um papo sensacional com Helton Santos responsável pela Infraestrutura do Moinho Anaconda sobre como um sistema de ServiceDesk auxiliou e auxilia nos avanços da governança na Anaconda.

Linkedin Helton Santos: https://www.linkedin.com/in/helton-santos-b870391b/
Conheça o ServiceDesk Plus: https://www.acsoftware.com.br/detalhes_do_software.php?item=21&ITIL_helpdesk_servicedesk_plus


PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

Web: https://podcafe.com.br/

Instagram: https://www.instagram.com/acsoftwarebr/
Linkedin: https://www.linkedin.com/company/acsoftware
Twitter: https://twitter.com/acsoftwarebr
YouTube: https://www.youtube.com/c/PODCAFEdaTI

Barclay Rae, co-author of the ITIL v4 guides and ITSM consultant, and Sanjeev NC, AI enthusiast and former Product Marketing lead at Freshworks, join host Dan Turchin to discuss where AI is helping organizations and why fears of job elimination are unfounded.

Listen and learn...

• Why "artificial" is a better description of today's AI technology than "intelligent"
• How AI is helping reduce training time for help desk agents
• Key metrics you should be using to make sure your AI project is successful
• The skills you need to lead your organization's first AI project
• What gamification has in common with AI

If you think that the world of IT service management is something that is not easy to explain, then you would resonate with our guest in this podcast. In this episode, we speak to our special guest, David Ratcliffe, co-founder and president of Pink Elephant.

David shares some wonderful stories about his father, how he started his career in the IT industry, the highs and lows of his journey that led him to co-found Pink Elephant, and also what he thinks customer experience really is in the world of IT service management.

To find out more about David Ratcliffe, please use the link below:

<https://www.linkedin.com/in/pinkerdavid/>

<https://www.pinkelephant.com/en-us/>

Welcome to Katrina Talks Humanising IT, a podcast that promotes the critical role Informational Technology plays in our world today.

A shout-out to all IT professionals and specialists from all walks of life: Your journey to becoming an effective IT professional with better understanding of your clients begins right here.

Together, we bring you episodes of exclusive interviews with IT leaders behind some of the largest and reputable organisations. We have them share their inspirational leadership stories and winding pathways to their professional success.

Stay tuned for more fascinating insights on IT leadership, customer service, and top insider knowledge that you won’t find anywhere else but here in this podcast.

Neste imperdível episódio de PodCafé exploramos o universo do ITIL e discutimos um pouco dos desafios mitológicos de um gestor de TI tentando colocar “as práticas” em prática. Embarque conosco na excelente companhia de nosso convidado Valtomir Santos, o Kid da HDI Brasil que encarou o desafio e mitou neste cast.

https://podcafeti.com.br/

PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

PodCafé da TI é um podcast da ACSoftware seu parceiro ManageEngine no Brasil.
https://www.acsoftware.com.br/manageengine

Web: https://podcafe.com.br/

Instagram: https://www.instagram.com/acsoftwarebr/
Linkedin: https://www.linkedin.com/company/acsoftware
Twitter: https://twitter.com/acsoftwarebr
YouTube: https://www.youtube.com/c/PODCAFEdaTI

A little longer than usual, but in this week's episode we're delving into ITIL® 4. Akshay Anand, AXELOS’ ITIL product ambassador, is going to take you through what ITIL 4 is all about – what it covers, how it’s different from version 3, and how you can use it to benefit your organisation’s current ways of working.

Find Akshay on LinkedIn.

Book onto an ITIL course here.

Download our new ITIL infographic here.

Subscribe to our mailing list!

This episode was produced by Alice Crabtree. The two music tracks used in this podcast are called 'Southside' and 'More on that later' by Lee Rosevere, and can be found here. They are licensed under CC BY 4.0.

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ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. 

Direct Link: http://traffic.libsyn.com/brakeingsecurity/2016-013-michael_gough-the_5_Ps.mp3

iTunes: https://itunes.apple.com/us/podcast/2015-013-michael-gough-issm/id799131292?i=365622423&mt=2

We discuss a model that Michael Gough used while he was at HP. The Information Security and Service Management (ISSM) Reference model can be used to help companies align their IS and IT goals with the businesses goals... If you've been a listener of our podcast for a while now, you might have heard our 2-part podcast on ITIL with Tim Wood, which is a service based solution to enable your IT and infosec initiatives to also align with your business needs.

From the ISSM whitepaper:

"organizations need to build and run an integrated service management system that addresses security and risk management as well as the regulatory compliance imposed on the agency while ensuring that agreed services are provided to internal and external customers and managed end-to-end.

For agencies and organizations to achieve meaningful service outcomes, technology and agency decision makers need to align their goals and strategies more closely while dealing with an increasing amount of technologies, threats, and regulatory compliance requirements."

We discuss the idea of the "5 P's", which are "Policy, Process, People, Products (or technology), and Proof", and how they are important to the implementation of the #ISSM reference model

Finally, we discuss a typical engagement using the ISSM model. Creation of the 7 Core components and additional using a maturity model to self-assess your company in an effort to show transparency to your internal processes.

Important links:

http://www8.hp.com/h20195/V2/getpdf.aspx/4AA2-2350ENW.pdf?ver=1.0

http://www.digitalgovernment.com/media/Downloads/asset_upload_file772_2477.pdf

https://en.wikipedia.org/wiki/Information_security_management_system

http://www.davebolick.com/SampleNewsletterHPFinancialAdvisor.pdf

http://media.govtech.net/HP_RC_08/Security_RC/ISSM_for_SLG.pdf

Integrating ITIL into infosec: http://traffic.libsyn.com/brakeingsecurity/2015-018-Integrating_infosec_with_ITIL.mp3

http://traffic.libsyn.com/brakeingsecurity/2015-017_ITIL_and_infosec.mp3

Comments, Questions, Feedback: bds.podcast@gmail.com

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#cobit, #cmmi, #maturity model, #ISSM, #ITIL, #Service, #management, #reference model, #ISO, #27002, #27001, CISSP, #podcast, #infosec, #compliance

When you're faced with major projects, or working to understand why your IDS fails every day at the same time, there must be a way to work that out. Or when you must do the yearly business continuity failover, you need a process oriented framework to track and ensure changes are committed in a sane, orderly manner.

ITIL is a completely versatile, flexible framework that scales with your organization. You can also use it with your software development lifecycle. You can use it to enhance major projects and security initiatives.

Tim Wood joins us for the second part of his interview. We discuss Change Management, Problem Management and making inter-departmental SLAs a reality for proper management of changes.

Tim Wood's Presentation: https://drive.google.com/file/d/0B-qfQ-gWynwiVS0zLTZidml0VzA/view?usp=sharing (view only)

Much of InfoSec and Compliance is all about processes, procedures, controls, audits, and the proper management of all of these.  To do so, you need a proper framework to make these as seamless as possible. ITIL is one of these types of frameworks.

We introduce Mr. Tim Wood on the podcast, who has over 20 years of ITIL experience and began ITIL implementations in banks and Healthcare systems in the United Kingdom. He currently works with different industries to change culture and make an ITIL a reality.

This week, we go over the History of ITIL, and understand the various incarnations from v1.0 to v3.0. You quickly understand where security will start fitting into all those facets of the ITIL framework.

Tim Wood's Presentation: https://drive.google.com/file/d/0B-qfQ-gWynwiVS0zLTZidml0VzA/view?usp=sharing (view only)