jamie v. parker

Is there any greater priority in today’s business environment than attracting and retaining talented and dedicated employees? In today’s episode, Tracy O’Rourke explains the critical impact of meaningful leader routines on the engagement of a company’s workforce.  

What You’ll Learn from this Episode:  

• The role of leader routines in improving culture
• Steps for implementing and enhancing Leader Standard Work
• Ideas for effectively managing time while adding new leader routines

Learn more and find full show notes:
https://processplusresults.com/podcast/110

Are you a fan of one-on-ones? Most managers aren’t. But that’s because most managers haven’t had great one-on-ones modeled for them. If you want to lead through relationships, then valuable one-on-ones are a key activity to master.

What You'll Learn in This Episode:

• Why doing one-on-ones is one of the most critical leadership routines for managers
• What managers get wrong with one-on-ones
• Answers to the most common questions about one-on-ones
• Important elements that make up an effective one-on-one
• The foundation of an effective one-on-one agenda

Learn more and find full show notes:
https://www.processplusresults.com/podcast/103

What do you mean when you say the word coaching? Do you think of an iconic sports coach yelling plays from the sideline or giving an inspirational speech in the locker room? As leaders, we coach our team members to help them learn and grow, but I’ve discovered that coaching is used incorrectly in many instances.

In this episode, we are diving into what I mean by coaching, how it’s different from other definitions, and why it even matters.

What You’ll Learn in this Episode:

• What Coaching Is Not
• My Definition of Coaching
• What Coaching Means as an Operations Executive
• Coaching as Part of Development

Learn more and find full shownotes at:
https://www.processplusresults.com/podcast/102

How did it all begin? Since we are getting ready to celebrate our 100th episode, let's look back at how this podcast started a little over two years ago. On the day the podcast launched, I was at a speaking engagement in Evansville, IN, where I live now, and will be for the 100th episode!

In this episode, we are taking a trip down memory lane and sharing the podcast's first three episodes: Episode 1: Respect People vs. Deliver Results, Episode 2: Why is Lean so Hard, and Episode 3: Getting Lean to Stick.

What You'll Learn in This Episode:
Episode 1: Respect People vs. Deliver Results

• One of the overarching challenges ops leaders face, and why we need to challenge it
• How to stop looking at things as a dichotomy and open the door to possibilities 
• How to think and speak about the need to respect people and deliver results
• A practical example of using an AND approach- in leadership and in life

Episode 2: Why is Lean so hard?

• A mistake I made early in a Lean transformation, and how it made things more difficult
• Why we can’t just focus our efforts on improving processes
• The role beliefs play in creating powerful behaviors and systems
• A model and practice you can follow to identify gaps that make it more difficult to consistently sustain and improve results

Episode 3: Getting Lean to Stick

• How we sometimes mis-diagnose what’s causing our execution problems
• Real-life Lean leadership example of The Transformation Trinity model in action
• BOLOs and how to overcome potential hurdles and more effectively apply the model to your work
• Why Lean or operations systems and tools aren’t enough on their own to get Lean to stick

Learn more and check out the full show notes at:
http://processplusresults.com/podcast/099

Executing a new or changed routine seems simple enough, right? As Ops Executives, we expect our leaders to start implementing a new process seamlessly, but are we teaching them all the skills they need? 

In this episode, Jamie shares how to help Ops Managers improve their thinking and decision-making capabilities. 

What You’ll Learn from this Episode

• When We Need More Than Coaching
• Execution Alone is Not Enough
• Improving the Thinking and Decision-Making Behind Leader Routines
• Teaching the Thinking

Get full show notes and more information here: https://processplusresults.com/podcast/098

Have you ever been frustrated when a leader won’t adopt a new process? How do we improve engagement with new or changing routines? As Ops Executives, we’re often told that we do too much telling and not enough listening; however, telling is still part of leading an operation. 

In this episode, Jamie shares how to best use telling interactions when supporting Ops Managers execute new routines.

What You'll Learn from this Episode:

• When Ops Managers Won’t Deliver Performance
• Using the Five Leadership Interactions
• Actions to Consider as you Develop Others

Get full show notes and more information here:
http://processplusresults.com/podcast/097

Competition or collaboration? When done effectively, competition can drive results for some people; however, there is also a potential downside. I've seen that Operations Executives are scared to remove competition because they think the drive and motivation will disappear. What would happen if we shifted away from competition and moved toward collaboration instead?

In this episode, Jamie is joined by two other leadership consultants, Katie Anderson and Tracy O'Rourke. They share how they took a different outlook, came together for a mini mastermind, and worked together to build each other up.

What You'll Learn from this Episode:

• Learning from Like-Minded People
• Creating a Personal Connection
• Helping Each Other Grow through Collaboration
• Reflecting Together in Community

Get full show notes and more information here:
https://processplusresults.com/podcast/095

Where have you seen waste show up in your work? How often do you have to rework things because plans have changed or were rushed? In this episode, Jamie shares how she dealt with physical rework and thought waste as she moved to Indiana temporarily.  

What You’ll Learn from this Episode:

• The Season of Big News
• Overcoming Obstacles in Real Life
• Dealing with Rework in Uncertainty

Get full show notes and more information here: https://processplusresults.com/podcast/093

How do you lead Purpose at work? We are continuing our mini-series focused on Purpose and Leading Purpose at Work. In this episode, Jamie shares how leaders at all levels can make a difference by overcoming the Purpose Gap and common Purpose Pitfalls. 

What You’ll Learn from this Episode

• Leading Purpose at Work
• Clarify True North
• Connect the Dots
• Make it Personal

Get full show notes and more information here: https://processplusresults.com/podcast/091

Is your purpose clearly communicated to everyone in your organization? Even if you talk about your purpose in meetings and have posters on the wall, everyone may not understand them or relate to them. In this episode, I talk about common Purpose Pitfalls and how to recognize them in your organization.

What You’ll Learn from this Episode

• Why Focus on Purpose at Work
• Organizational Purpose Pitfalls 

Get full show notes and more information here: https://processplusresults.com/podcast/090

Where do you find your purpose? Two-thirds of U.S. employees are reflecting on their purpose in life, and nearly half are reconsidering the type of work they do. In this week's episode, Jamie talks about finding your purpose at work and shares the Purpose Gap that is found among most team members. 

What You’ll Learn from this Episode:

• Shifting Your Mindset About Purpose
• Where We Find Our Purpose
• The Purpose Gap

Get full show notes and more information here: https://processplusresults.com/podcast/089

This week continues our Kata series live from Kata Con 8, and we are talking all about coaching. In this episode, I spoke with Susan Clancy, who shared her experience of being coached as a learner live on stage and why a coach needs to be a learner. I also share my experiences from the coaching dojo and why I plan to participate in another one. 

What You’ll Learn from this Episode:

• Setting the Challenge
• Why Learning is Important in Coaching
• Coaching in Real-Time
• Experiencing a Coaching Dojo 

Get full show notes and more information here: https://processplusresults.com/podcast/088

Why practice Toyota Kata? It can seem daunting at the beginning with the rigid structure and rules; however, the goal of Kata is more about shifting our mindset to integrate improvement thinking into our work. 

Lean Frontiers hosts an annual Kata Con, and this year I had the privilege to meet and interview Mike Rother, the author of the book Toyota Kata. In this episode, I talk with Mike about the structure and scientific thinking of Toyota Kata and how Kata is used as a resource for teachers. In the end, I share how I incorporate the foundational elements of Kata without even using the word Kata. 

What You’ll Learn from this Episode:

• Using Structured Practice in Toyota Kata
• The Importance of Coaching
• Kata in the Classroom
• Integrating Kata Foundations in Your Organization 

Get full show notes and more information here: https://processplusresults.com/podcast/087

Difficult conversations, conflict, and performance management are all responsibilities that leaders have to face; however, we can choose how we handle them. We can either be kind and show respect to our team members or be harsh in our interactions.

In today's episode, Karyn Ross joins us to discuss Kind Leadership and how she is on a mission to help people worldwide think, speak, act and lead more kindly.

What You’ll Learn from this Episode:

• Why Kindness is Important
• What is Kind Leadership
• The Difference Between Kindness and Niceness
• Practical Steps to Practice Kind Leadership

Get full show notes and more information here: https://processplusresults.com/podcast/085

Have you ever walked away from a feedback session that didn't seem to be productive? Maybe it devolved into a complaint session, and there wasn't any focus on what we could do to improve the situation. As leaders, how we frame the conversation can turn unproductive sessions into meaningful and actionable feedback for improvement.  

In this episode, Jamie shares a simple method for evaluation, how to frame it for meaningful feedback, and adds a step to make it an improvement opportunity.

What You’ll Learn from this Episode

• One Simple Method for Evaluation
• Framing Plus/Delta for Constructive Meaningful Feedback
• What Plus/Delta is Missing for Effective Future Improvement
• Repeating Plus/Delta Evaluations to Build Culture

Get full show notes and more information here: https://processplusresults.com/podcast/084

One in five people deal with mental health struggles, and this is not just a statistic; it is real, and it's affecting people on our teams whether we realize it or not. As Lean Leaders, we have the problem-solving tools to help people overcome challenges and think clearly, not only at work but also in their personal lives.

In today's episode, Gemma Jones shares her experiences with team members facing a mental health challenge and how Continuous Improvement and mental health intersect. She also provides specific actions and resources to use to help other people.

Content Warning: This episode discusses topics of depression and suicide.

What You’ll Learn from this Episode:

• Experiencing the Effects of Depression and Suicide in the Workplace
• Education to Understand Mental Health Issues
• Using Continuous Improvement to Overcome All Obstacles
• Tips and Resources to Help People on Your Team

Get full show notes and more information here: https://processplusresults.com/podcast/083

Do you remember what it was like when you led a small team of individual contributors? It was easy to interact with everyone on the team every single day. But what happens as the company grows? You find yourself leading other leaders, and values and goals must be intentionally communicated. 

In today's episode, Greg Jacobson joins us to talk about scaling a startup and how he focused on building a culture through that process.

What You’ll Learn from this Episode:

• Transitioning as the Company Grows 
• When to Create a Culture
• Building a Culture Through Communication
• Learning to Work Through Failure

Get full show notes and more information here: https://processplusresults.com/podcast/081

Does the goals of your organization align with your continuous improvement efforts? It can be so easy to get caught up in the day-to-day tasks that we lose sight of the big picture.

In today’s episode, Chris Wilson shares how Wilson Manufacturing developed a new customer portal based on their goal of providing excellent customer service and how it has improved their order entry flow process. 

What You’ll Learn in this Episode:

• Keeping a Customer-First Mindset in Continuous Improvement
• Overcoming Team Member Pushback on New Processes
• Teamwork and Communication for Effective Improvement
• Refining the Onboarding Process for Better Retention

Get full show notes and more information here: https://processplusresults.com/podcast/080

Training a new hire is a no-brainer, but do you focus on training your team members after being with your organization for 5, 10, or 15 years? We look to training when it is time to learn a new skill, but viewing learning as a lifelong journey can help grow your team professionally.

In today's episode, Jeff Welch shares how training can be an effective countermeasure to performance gaps and why it’s useful for continuous improvement. 

What You’ll Learn from this Episode

• The Real Meaning of Training
• Understanding the Styles of Learning and Development
• Using Training to Bridge Performance Gaps
• Continuous Learning Leads to Professional Development

Get full show notes and more information here: https://processplusresults.com/podcast/079

Are you communicating your purpose and strategic vision in a way that engages all of your team members? You may have your values printed as posters on the wall and talk about them at your quarterly meetings, but is everyone on the team actually connecting with them? 

In today's episode, Justin Woodard joins us to discuss how creating a Cultural Framework has revolutionized the way he communicates with the team members in his organization, and they are more engaged as a result. 

What You’ll Learn from this Episode

• Why Everyone Has Leadership Potential 
• Creating a Framework for a Purpose-Driven Organization
• Communicating to Create an Aligned Team
• Engaging with the Cultural Framework Daily

Get full show notes and more information here: https://processplusresults.com/podcast/078