local businesses

We are currently facing a public health crisis. In this episode, you'll hear the story of Andy Welsh, the ambitious founder of SRSLY Low Carb. After a wake-up call, he left the corporate world to enter the challenging world of health-focused entrepreneurship. 

Picture this: You're trying to offer healthier food options in a market that is dominated by six conglomerates producing ultra-processed food. Quite a challenge, right?  

 What's his secret weapon? It's listening to his customers. Their feedback and loyalty have been his guide and his driving force, reinforcing the power of customer-centric businesses. 

Key Takeaways

- Resilience is at the Heart of Entrepreneurship: Andy's experience reminds us that overcoming obstacles, such as personal financial risk and market resistance, requires a strong support system and an ability to adapt under pressure.

- The Power of Quality and Customer Loyalty: Prioritising product integrity and building close customer relationships can lead to organic growth and brand trust, often reducing the need for heavy marketing investment.

- Financial Literacy is Fundamental: The conversations underscore the essential need for entrepreneurs to understand their financials deeply. Money problems in business can't be ignored and must be managed proactively to ensure stability and growth.

Have questions about this episode? Ask our hosts, chat now

Proudly sponsored by our wonderful partners:

National Protective Security Authority - NSPA: The Secure Innovation campaign helps you take steps to protect your business from hostile threats. Don’t leave it too late. Use the link to download the quick-start guide now:

NPSA.gov.uk/innovation

Hexa Finance: Hexa provides business finance to help you grow from start-up to success. To access your free consultation, simply go to:

hexafinance.co.uk/contact

Have questions about our podcast or an episode? Ask our hosts, chat now

Join us for an inspiring journey through the evolution of Ada Village with Liz Haan, Marketing Director of Baton Collective and the creative force and owner behind Croft Haus. In this podcast episode, Liz shares the captivating story of how Ada Village transformed into a vibrant community of elegance and style. From her role in Baton Collective to the creation of Croft Haus, a retail haven catering to the adventurous, the modern, the old-country charm enthusiasts, and the trendsetters, Liz unveils the vision and collaboration that shaped Ada Village into the thriving hub it is today. Whether you're a resident, a fashion enthusiast, or intrigued by urban development, this podcast offers a fascinating exploration into the making of Ada Village, guided by Liz Haan's expertise and passion. 

As an early-stage founder, the decision to bootstrap or raise capital can make or break your business.

But don't worry, serial entrepreneur Dominic Mills has been there and has the answers you need to succeed.

We uncover the power of community, localism, and entrepreneurship as we follow Dominic's journey from exit to founding his latest startup, Yuup -  a marketplace that connects people with local experiences.

Key Takeaways

- Community as a Catalyst: Learn from Dominic's experience with 'Yuup' about the power of community in accelerating business growth

- Balancing Acts: Hear Dominic's take on the advantages and challenges of bootstrapping versus taking on external funding

- Leadership Mastery: Discover how to become an effective leader

Have questions about this episode? Ask our hosts, chat now via our website

Proudly sponsored by our wonderful partners:

National Protective Security Authority - NSPA: The Secure Innovation campaign helps you take steps to protect your business from hostile threats. Don’t leave it too late. Use the link to download the quick-start guide now:

NPSA.gov.uk/innovation

Hexa Finance: Hexa provides business finance to help you grow from start-up to success. To access your free consultation, simply go to:

hexafinance.co.uk/contact

Have questions about our podcast or an episode? Ask our hosts, chat now

I'm excited to share with you some insights from my recent podcast episode where I had the pleasure of interviewing Miles Noland, a successful investor in RV parks, mobile home parks, and local businesses.

Miles' journey is a fascinating one, starting from his days as a baseball player and coach, to becoming a fitness entrepreneur, and finally transitioning into real estate. His story is a testament to the power of resilience, adaptability, and an entrepreneurial mindset.

Here are some key takeaways from our conversation:

1. The Power of Transition: Miles' transition from coaching baseball to investing in real estate was driven by his entrepreneurial spirit. He realized that he needed to find something that truly fit him, leading him to the world of real estate.
2. The Importance of Skills: Miles emphasized the importance of consistent cold calling and building relationships with potential sellers. He also shared his experience of negotiating prices with sellers, advising to focus on building rapport before discussing price.
3. Overcoming Fear of Rejection: Miles shared some tips for overcoming the fear of rejection when selling. He suggests adopting a casual and friendly approach, similar to how you would talk to your friends.
4. The First Deal: Miles' first deal in the mobile home park space was a turning point, giving him the confidence and credibility to approach other park owners. He emphasized the importance of not quitting and to keep making calls, as eventually, a deal will come.
5. Building a Team: As his company grew, Miles focused on building his team and internal operations. He hired people from Southeast Asia to assist with various tasks and also hired property managers and an operations person to handle collections and other issues.
6. Family and Business: Miles acknowledged the challenges faced by the spouses of entrepreneurs and expressed gratitude for his wife's support. He also shared his approach to investing in operations and profitability rather than constantly pursuing new deals.
7. Podcasting: Miles hosts a podcast show, "Story Time for Commercial Real Estate," which serves as a personal diary for his children to understand his thoughts and actions. He releases one episode per week, covering various topics related to commercial real estate.
8. Advice for Aspiring Investors: Miles advises aspiring investors to be prepared for the journey to be ten times harder than they anticipate. He recommends buying programs, hiring coaches, reading books, and taking action to increase their chances of success.

I hope you find these insights as intriguing as I did. If you're curious to learn more about Miles' journey, I invite you to listen to the full podcast episode.

Next Steps

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This week on Acta Non Verba Crystal shares her experiences with the ketogenic diet, entrepreneurship, and motherhood. She discusses her journey in bodybuilding competitions, her decision to bring her own food to events due to gastrointestinal issues, and her experience with childbirth. Crystal also talks about the challenges and rewards of entrepreneurship, and the importance of passion, authenticity, and perseverance in building a business. The conversation also touches on the concept of radical acceptance and the importance of focusing on what can be controlled in life.

Crystal Sikes is a ketogenic bodybuilder, owner of Lady Savage LLC, co-founder of Keto Savage Primal Performance and Keto Brick LLC.

Lean more about Crystal in the following ways:

Website: https://www.ladysavage.com/ 

Company Website: www.ketobrick.com

Learn more about the gift of Adversity and my mission to help my fellow humans create a better world by heading to www.marcusaureliusanderson.com. There you can take action by joining my ANV inner circle to get exclusive content and information.

See omnystudio.com/listener for privacy information.

Prepare to unlock the secrets of successful restaurant marketing with Aaron Young, the creative director of Cross Pizza Co. Promising a riveting conversation, we journey with Aaron as he navigates his unique shift from the non-profit sector to the unpredictable waters of the restaurant industry. We dissect the critical role of customer feedback and its impact on marketing strategies, as well as the challenges of maintaining a consistent brand image across multiple outlets. Not to be missed is Aaron’s expertise on regional messaging adjustments and the integration of franchisee needs into overarching corporate marketing strategies.

Continuing our enlightening chat with Aaron, we pivot towards the digital realm of brand loyalty. Learn how loyalty programs act as a barometer for customer engagement and the subtle art of message tailoring to draw in clientele. Aaron generously shares Cross Pizza Co.'s approach to creating a harmonious brand identity across digital and physical spaces, and their nimble response to the COVID-19 disruption. Lastly, we delve into his insights on keeping pace with marketing trends, capitalizing on a restaurant's unique strengths, and the ingenious adaptation of ideas from other brands. Be ready to gather pearls of wisdom, whether you're an ambitious restaurant entrepreneur or a passionate foodie with a business bent!

(0:00:02) - Local Restaurant Marketing Challenges
(0:10:23) - Building Brand Loyalty in Digital Age
(0:18:23) - Maximizing Marketing Impact for Restaurants

Ever wondered how to successfully navigate the trials and triumphs of the restaurant business? Join us as we explore this challenging yet rewarding industry with our special guest, Vanessa Gantos, the brilliant mind behind Provisions. Vanessa shares her profound insights on everything from sourcing quality restaurant equipment, managing unexpected malfunctions, to the ins and outs of operating a food truck. She even sheds light on the unique benefits and challenges of setting up a coffee shop within a YMCA. Vanessa's wealth of experience and strategic approach to these issues is nothing short of inspiring, providing invaluable guidance for anyone dreaming of their own culinary venture. 

Looking beyond the practical aspects of running a restaurant or coffee shop, Vanessa and our hosts delve deep into the concept of flexible business models and the importance of self-care as a business owner. Listen as Vanessa divulges how aligning your business with your lifestyle and keeping up with personal commitments and relationships outside of work can create a perfect recipe for success. It's not just about running a successful business, it's about finding happiness and fulfillment in what you do. So, tune in and learn how to run a business that not only thrives but also nourishes your soul.

(0:00:01) Challenges and Tips for Restaurant Equipment
(0:11:41) Start Coffee Shop in YMCA
(0:18:26) Flexible Business for Happiness and Success

Unearth the secrets behind the success of a Seattle-based restaurant tech startup, Tip Haus, as we sit down for a riveting conversation with the COO, Kirk Grogan. Expect to walk away with a deep understanding of the challenges restaurant owners face, the importance of local entrepreneurship, and the highs and lows of launching a tech startup in the throes of a global pandemic. Kirk's insights into the intricacies of tip calculation and allocation, and the imperative nature of transparency in this process, will offer a fresh perspective on the inner workings of the hospitality industry.

As we navigate this journey, you'll be introduced to the ways in which technology is revolutionizing the restaurant industry, making it more efficient and fair for both staff and customers. We'll be discussing how Tip Haus's innovative software simplifies the daunting task of tip calculation and allocation, fostering a transparent and motivational work environment. Moreover, you'll discover how this automated system can turn tips into powerful incentives, boosting your staff's income while enhancing the overall guest experience.

Finally, adopt innovative digital marketing strategies tailored to the restaurant business. Kirk will illuminate how a robust online presence can effectively engage customers and the role of social media in creating a personalized dining experience. Gain insights on how to optimize tipping and get acquainted with tools that can augment your online presence. By the end of the episode, you'll have a clear roadmap on how to successfully navigate Tip haus and leverage its benefits. Your next big leap in the restaurant industry is just a listen away!

(0:00:02) - Exploring Challenges Faced by Local Restaurants
(0:07:59) - Restaurant Tip Calculations and Transparency
(0:15:56) - Improve Tips and Incentives for Employees
(0:23:10) - Optimizing Restaurant Tipping and Marketing
(0:28:32) - Marketing and Sales for Restaurants
(0:35:26) - Learn About Tiphouse at Tiphousecom

We are welcoming Mike Ayars, owner of Turnstile Coffee in NJ, to this episode of #localbites! Mike has over a decade of experience in the specialty coffee business, and is talking to us today about some unique experiences he has had and how he runs a wholesale roastery business at the same time.

Website: https://www.turnstilecoffee.com/
Instagram: @turnstilecoffee 
Coffee Pick Up Window: https://943thepoint.com/turnstile-coffee-in-belmar-opens-takeout-window/

[00:00] Show intro 
[00:35] Welcome to Mike 
[00:50] Biggest lessons learned after a decade of specialty coffee
[01:34] Why start with specialty coffee?
[02:56] How do you survive in a world without coffee
[03:17] From a first taste of coffee to opening Turnstile
[04:45] Where Mike looked for roasting classes
[05:30] What’s the draw for roasting?
[06:54] The unique aspects of roasting and owning a cafe
[08:44] Finding good sources
[11:05] Who is over the roasting business?
[11:45] How to keep up with the trends?
[12:54] Customer education 
[16:16] What does Mike do to make Turnstile unique?
[18:55] Why do other cafes come to Turnstile for their coffee?
[20:11] Ratio of wholesale to cafe business
[21:28] What the pandemic was like: take out window edition 
[25:23] How special events can promote coffee
[28:04] The biggest challenges in 11 years of Turnstile
[30:09] #1 piece of staffing advice
[31:30] Advice for aspiring coffee shop/roastery owners
[33:47] Wrap up 

LocalBites Rewind: Matthew Evilsizor’s Coffee Shop Design Masterclass

Join us for an insightful episode of #localbites as we dive into the captivating journey of Alexandra Scott within the restaurant industry for an impressive 13 years. Starting from the humble role of a server, she hustled her way up to management stardom and eventually found herself rubbing shoulders in the corporate realm. Currently, Alex is the secret sauce behind Tableside Restaurant Group's marketing wizardry.

Drawing from her front-line experience, Alex brings a fresh and distinctive twist to the world of marketing, sharing valuable lessons she's gathered along her path. Tune in to catch the exclusive scoop on her riveting ride. Tableside Restaurant Group, masters of managing multiple restaurant brands, isn't just about great food – they're all about community engagement. Alex spills the beans on some of their community-captivation strategies, with a spotlight on a game-changer: influencer partnerships. Learn how they sprinkle that influencer magic to not only draw the crowd but also shine a spotlight on their eateries.

And here's the golden question: You've got a full house after the influencer cameo, but how do you make sure they keep coming back for seconds? Alex breaks it down – turning those one-time diners into beloved regulars.Hungry for insights? Eager to discover how the restaurant game really works? Join us on this episode as we unravel the mysteries behind the scenes, learning from the best in the biz. It's all served up fresh on #localbites!

[00:00] Show intro 

[01:17] Alex and her story

[06:30] How Alex learned to keep ego out of things 

[08:03] Engaging different brands and the community

[12:14] Picking influencers to work with 
 [15:12] Measuring the success of campaigns 

[17:01] Turning one time customers into loyal ones

[18:51] Campaigns that succeeded (and the ones that didn’t)

[22:28] Marketing advice for aspiring restaurateurs

[24:29] Closing out 

Welcome to another delightful episode of #localbites! Today, we're thrilled to host Gordon Davis, the co-founder of the enchanting Whimsy Tea Company, a community-driven venture that thrives on the magic of saying "yes." Tune in as Gordon takes us on a journey through the heartwarming story of how Whimsy Tea Company blossomed from the roots of its vibrant community.

With more than 600 exquisite tea flavors to choose from, the company has danced with the challenges of a dynamic supply chain. Amidst these trials, their robust and supportive customer base has been a guiding light, allowing the team to embrace the philosophy of radical acceptance. While a mere 120 tea varieties adorn the shelves, Gordon and his team have mastered the art of aiding each customer in discovering their perfect cup of tea.

Join us as we delve into Gordon's insights on the remarkable power of community building and the transformative effects of wholeheartedly embracing the whimsical path to growth. Learn how, in the world of Whimsy Tea Company, every "yes" fosters an intricate tapestry of connection and progress, reminding us all that in unity, we find the sweetest blends of success.

[00:00] Show intro 

[01:22] Gordon Davis’ background

[01:56] Why is community important and how do you foster it?

[04:46] What is a label artist and how does it work?

[09:02] From the beginnings to 24 venues and a brick and mortar store

[11:13] Getting involved in a local group

[12:05] Why is local trending?

[14:43] Getting involved in local groups

[18:33] Why don’t corporations value community?

[21:31] The biggest challenge of 600 teas and 24 venues

[28:35] Why such a long menu?

[30:50] How do you train the team?

[34:01] One piece of advice for an aspiring tea shop owner 

In this episode of #localbites, join us as Doug Matthieux, the visionary behind Artesano, delves into his journey of venturing from an unrelated field to running two restaurants. With invaluable insights, Doug sheds light on staffing and exceptional customer service. 

The prevailing challenge of a labor shortage is met with Doug's ingenious approach: implementing double shifts to alleviate strain on employees and curbing turnover. This innovative strategy not only benefits his staff but also fortifies the foundation of his establishments. At the heart of Doug's business philosophy lies experimental thinking, a driving force behind his success. His adaptive model has proven remarkably effective, reflecting in his culinary havens. On the customer-centric front, Doug's mantra revolves around authenticity and attentive listening. He underscores the significance of genuinely connecting with patrons and valuing their feedback. 

For aspiring restaurateurs, Doug's sage advice resonates profoundly: cultivating a robust team forms the bedrock of triumph. Whether you're contemplating the leap into restaurant ownership or seeking ways to invigorate your culinary enterprise, this episode imparts indispensable wisdom. Tune in to glean from Doug's experience and glean insights that could redefine your approach to the hospitality realm.

[00:00] Show intro 

[01:18] Doug Mattieux and his background 

[02:36] Creating a kid friendly restaurant

[05:09] Figuring out how crazy idea will work 

[08:03] The beginnings of Artesano and running two restaurants at once

[10:42] The balance between family and uniqueness

[12:10] Biggest lessons learned 

[14:55] Combatting worker shortages

[20:43] Experimental thinking

[30:00] The customer side of the business

[36:56] Outro 

In this episode, we are joined by Quentin Meloff, the Operations Manager for Aloette Go, a quick service model born from an established fine dining brand in response to the challenges brought about by the COVID-19 pandemic. Quentin sheds light on the unique set of challenges faced when transforming a renowned fine dining restaurant into a successful takeout venture.

One of the secrets behind Aloette Go's success lies in their approach to hiring and training. Emphasizing attitude and a teachable spirit, they take risks with their hires, recognizing that a solid system can turn anyone into a skilled team member.

Discover how Aloette Go prioritizes customer feedback to create an exceptional dining experience. By coming to customers first, they have built a loyal following, ensuring that the offerings resonate with the clientele. Quentin discusses how supplier innovations play a crucial role in quick service dining improvements, showcasing the restaurant's adaptability and willingness to embrace new ideas.

Tune in to gain insights into the ever-evolving restaurant industry, as Quentin Meloff shares the inspiring journey of Aloette Go and its quest to deliver quality food and service in the face of unprecedented challenges.

[00:00] Show intro 

[01:23] Aloette Go’s background 

[02:02] The differences between fine dining vs. quick service model

[05:55] How did you learn about the takeout model?

[07:29] The customer side of creating a quick service model

[10:32] Considering going from one location to two 

[12:34] Systems for the different models

[14:50] FInding the right suppliers

[16:34] The unexpected hurdles in a year and a half of Aloette Go 

[19:10] Employment at Aloette Go

[21:33] Third party delivery providers

[24:30] Advice for someone who wants to transition their business model

In this week's #localbites episode, John Pickerel, founder of Buckhorn BBQ Grill, shared his inspiring journey from farmer's markets to eight thriving brick and mortar locations. Buckhorn's success is attributed to their unique cut of meat, drawing long lines. To build loyalty, they pioneered a data-driven loyalty program ahead of Starbucks.

Consistency and predictability have been vital to Buckhorn's triumph. By offering top-notch food and service, they gained customers' trust, becoming a go-to choice. John stressed the high cost of empty chairs, reinforcing their commitment to maintaining high standards across all outlets. As a seasoned restaurateur, John's insights are invaluable for aspiring entrepreneurs. Standing out, fostering loyalty, data utilization, and consistency are key takeaways from Buckhorn BBQ Grill's remarkable journey.

In conclusion, #localbites' episode with John Pickerel is a must-listen for those seeking inspiration in the competitive food industry. John's success story motivates listeners to embrace innovation, prioritize customer relationships, and strive for excellence in their own ventures.

[00:00] Show intro

[01:23] Welcome to John: his background and restaurant

[03:57] Why tri tip and how was the menu built around it?

[05:49] From one to eight locations

[07:25] How do you get repeat customers?

[10:03] What has changed in John’s loyalty programs?

[12:42] Using data to figure out growth

[15:13] Has the process of opening new locations gotten easier?

[16:50] The biggest challenges in eight locations

[19:21] From unknown to brand awareness

[21:54] One piece of advice who is about to start building a restaurant brand

[23:31] Wrapping it up

In this heartwarming episode, we delve into the inspiring journey of Cristina Dias and Mogiana Coffee, a brand that embodies her cherished childhood memories and hospitality experiences. Growing up on her grandfather's coffee farm, Cristina's passion for coffee took root early on. After 11 years in the hospitality industry, she ventured into roasting coffee beans, starting with her family's farm and gradually expanding to source beans from farms across the globe. Quality is at the core of Cristina's mission, from bean to cup, as she walks us through the meticulous importing, roasting, and selling processes.

But Mogiana Coffee is more than just a business; it's a commitment to sustainability. Cristina passionately shares their environmentally-conscious practices, ensuring every step of the journey leaves a positive impact. She introduces us to the art of cupping, the indispensable process for coffee roasters, and sheds light on its significance in maintaining the highest standards of flavor and quality.

Not only does Mogiana Coffee roast for its own brand, but they also cater to private labels, spreading their passion for excellent coffee far and wide. Rooted in her upbringing, Cristina reveals the various environmental initiatives supported on their farms, showcasing a deep dedication to preserving the natural world.

However, the story doesn't end there—Cristina and her family actively engage in social initiatives, supporting and caring for their workers, making Mogiana Coffee not just a successful brand but also an agent of positive change. With every sip, customers become part of Cristina's journey, relishing in the fusion of her past and present, and embracing the bright future that lies ahead for Mogiana Coffee.

[01:24] What is Mogiana Coffee?

[03:23] The roles Cristina worked in before roasting coffee 

[04:25] Sources for Mogiana Coffee

[05:36] Who does Mogiana Coffee sell to?

[08:38] Setting up a chain of care 

[12:31] What does cupping mean?

[14:42] COVID throwing things off 

[16:06] Coffee roasting for selling private label 

[18:48] Sustainability from farm to cup

[23:01] Advice for someone who wants to start a private label 

Welcome to a refreshing episode of #localbites! Today, we have the pleasure of welcoming Josh Rolnick, the visionary owner of Immunity Juice Bar, where health, wellness, and creativity come together in a unique blend. Drawing inspiration from his diverse experiences in the bar industry, ranging from high-end speakeasies to cocktail bars, Josh noticed the negative effects of alcohol on people's well-being. Driven by his passion for health and wellness, he embarked on a mission to combine the vibrant world of cocktails with the goodness of fresh-pressed juices. And so, Immunity Juice Bar was born.

What sets Immunity Juice Bar apart is its innovative concept. During the afternoon and evening, it operates as a juice bar, serving refreshing and nutrient-packed concoctions. But as the sun sets, it seamlessly transitions into a cocktail bar, ensuring that patrons still get that bar experience without the alcohol. It's a place where health-conscious individuals can delight in both indulgence and vitality.

With every new drink creation, Josh has nostalgia in mind. He pays meticulous attention to the little details that make everyone smile, striving to impress even the most discerning palates. Quality is of utmost importance to Immunity Juice Bar, which is why they source all their ingredients from local suppliers within a fifty-mile radius of their store. This commitment to local sourcing not only ensures the freshest ingredients but also supports the community.

Josh's dedication to his craft is evident in the countless hours he spends perfecting his creations. Recently, he even surpassed the impressive milestone of 1,000 hours invested in his passion. It's a testament to his unwavering commitment to delivering exceptional experiences to his customers. Join us in this tantalizing episode as we delve into the world of Immunity Juice Bar. Discover how Josh's passion for health and wellness intertwines with his creative flair, resulting in a one-of-a-kind destination where delicious drinks and well-being collide. Get ready to be inspired and uplifted by the captivating story behind Immunity Juice Bar.

[00:00] Show intro 

[00:35] The inspiration for Immunity Juice Bar 

[05:04] Partnership 

[07:36] The Cheers experience but healthy 

[11:10] Strategies to create a memorable experience

[13:22] Influencing the community in a healthy way

[16:07] Locally sourcing ingredients 

[20:11] Obstacles Josh faced while trying to open 

[25:12] Finding and retaining employees 

[28:02] A word of wisdom for an aspiring entrepreneur 

[29:18] Wrapping it up 

In this episode of #localbites, we speak with Gina Ratliff, Managing Director of Foxy Loxy Cafe. Gina's journey from Manhattan to Saloma led her to discover her passion for bartending and crafting cocktails. Now overseeing a cafe chain with six unique locations, Gina shares the challenges and strategies behind managing multiple cafes while maintaining their distinct identities and common thread of craft coffee. 

We explore the complexities of managing six cafes, focusing on branding and customer experience. Gina emphasizes the importance of prioritizing employee satisfaction and training, resulting in reduced turnover and a team that aligns with the cafes' values. Cross training plays a vital role in delegation and flexibility within the team. 

Gina also discusses empowering employees, fostering trust, and creating a culture of accountability across different levels of management. She provides insights into the recruitment process and measuring candidate potential. 

In conclusion, this episode offers an inside look at managing a multi-location cafe chain. Gina's expertise in building unique identities for each location provides valuable lessons for entrepreneurs in the hospitality industry. Tune in to gain insights into effective team management, employee training, and more, and learn how to cultivate a successful cafe chain without compromising individuality.

[00:00] Show intro 

[00:35] Intro to Gina at Foxy Loxy 

[01:19] Six cafes, six identities, six branding strategies 

[06:02] The challenges of managing six cafes

[09:24] Why did Gina start with the employees instead of the customers?

[11:24] Using staff training to avoid high turnover

[20:35] Cross training to delegate roles: positive and negative 

[25:22] Effective communication among the team members

[29:57] Delegating responsibility and ensuring trust through the levels

[35:16] Attracting and measuring potential employees

[39:11] The impact on the customer side 

[41:54] The best lesson Gina has learned

[43:27] Wrapping it up