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    managed services

    Explore " managed services" with insightful episodes like "Leading Wipro from the front: Sarah Adam-Gedge", "2021, The Cybersecurity Boom!", "#44: 97 Things Every Cloud Engineer Should Know", "Cybersecurity and Managed IT Services | BankTalk Episode 15" and "Logically" from podcasts like ""Tech means Business", "Shoot the Moon with Revenue Rocket", "Deploy Friday: Your source for everything Open Source", "BankTalk Podcast" and "The Project Login Podcast"" and more!

    Episodes (45)

    Leading Wipro from the front: Sarah Adam-Gedge

    Leading Wipro from the front: Sarah Adam-Gedge

    This podcast is produced in conjunction with Wipro.

    When organisations make an investment in technology or an IT transformation, the decision to do so should be based on a mixture of business strategy and technical knowledge. In either arena, it's always a positive thing to bring in an outside, objective view of what's needed, and why.

    Our guest in this episode of the Tech Means Business podcast heads up the Australia and New Zealand (A/NZ) region of, Wipro, that brings this necessary objectivity in spades. Sarah Adam-Gedge has had a stellar career in both technology and business consulting – and was an obvious choice for the Indian multinational.

    With leadership roles previously at IBM and PwC (to name but a couple), she brings the type of perspective to Wipro that companies in the region need: a strategic, business vision combined with a passion for technology -- that will ensure companies thrive.

    Sarah Adam-Gedge talks to our host about her career to date, some of the challenges around deploying tech in big business, the future direction of Wipro, and some of the community-based activities the proudly Indian company is committed too. We also touch on the stats that show how few women are represented in the technology industry, and what she and her employers are doing about this imbalance.

    You can read more about Sarah on LinkedIn:
    https://www.linkedin.com/in/sarahadamgedge/

    Wipro's A/NZ site is here:
    https://www.wipro.com/en-ANZ/

    The company's commitment to good causes and foundational work:
    https://www.wipro.com/about-us/making-a-difference/

    The Azim Prenji Foundation:
    https://azimpremjifoundation.org/

    The host of the TMB podcast's socials:
    https://www.linkedin.com/in/josephedwardgreen/

    #44: 97 Things Every Cloud Engineer Should Know

    #44: 97 Things Every Cloud Engineer Should Know

    “97 Things Every Cloud Engineer Should Know” is a book of collected wisdom by cloud engineering experts. Our two guests today, Michelle Brenner and Dan Moore, both contributed chapters, and we speak with them about the book and the state of cloud engineering in 2021.

    What is cloud engineering?

    With most companies having at least part of their infrastructure in the cloud, some form of cloud engineering knowledge is necessary. Dan says, “I would say that a cloud engineer is someone who works in the cloud — public or private. Most people are cloud engineers nowadays, whether they want to be or not.”

    Michelle expands on this definition. “A cloud engineer is anyone who wants their application not on their computer and more widely available. Whether it's at a company internally or externally for the whole world to try, it’s just kind of getting it out there and being more widely accessible.”

    Gain an edge with managed services 

    Dan and Michelle are big proponents of managed services, that is outsourcing tasks to people who know how to solve a given problem better than you do. They acknowledge that it’s a trade-off, but the reduced time-to-market and mental load can make it worthwhile.

    Dan says, “It's just so exciting to me, as a developer, to be able to let something that was previously a highly specialized job be taken care of by these specialists. I just don't have to worry about certain aspects and I can focus on building things that I only I could build.”

    Become a better engineer

    Dan and Michelle come from different backgrounds and levels of experience, but they both have great advice for engineers. Try to have a:

    • 15-minute rule (or 30) — Both Dan and Michelle have a time limit when it comes to solving problems, and after it expires, seek help from someone else.
    • Beginner’s mindset — Learning how other people approach a problem can expand your perspective. 
    • A goal in mind — With so much technology out there, it’s easy to get overwhelmed, especially as a newbie. To avoid this, Michelle suggests always having a specific goal in mind. 
    • Increased communication — “Communication is so much more important to becoming a better developer, programmer, or software engineer than I thought it was when I was just starting out,” says Dan.

    Get your copy of 97 Things Every Cloud Engineer Should Know to learn more about modern cloud engineering from the experts.

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    Logically

    Logically

    Meet Liz Riley, the COO, and Alex Swetz, a Managed Services Engineer at Logically. Logically is a Managed Services Provider based in Portland, Maine.

    Logically is a successful, rapidly growing IT outsourcing and consulting firm with operations across the United States. Founded in 1999, the organization has grown to 240 employees and received numerous awards and recognitions, including the Inc. 5000, Best Places to Work in Maine, Ingram Micro SMB 500, and several Microsoft partner awards.

    Hear from Alex about how he moved to Maine and started his career in IT.

    Liz tells us about opportunities for full-time employment. Learn more about Logically careers here.

    CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group

    CXChronicles Podcast 109 Doug Miller, CEO of Brightworks Group

    Listen to episode #109 of The CXChronicles Podcast with Doug Miller, CEO of Brightworks Group from Indianapolis, IN. 

    Doug brings over 30+ years of technology and team building experience into this episode. 

    Brightworks is a Technology Success Provider. Doug and his team have been delivering consistent, predictable results for their customers for nearly 10 years now. 

    Predictable results from your technology means more productivity from your team. That means better margins and improved profits. It means tangible business results.

    In Episode 109 -- Doug and Adrian talk through The Four CX Pillars; Team, Tools, Process and Feedback and Doug shares a ton of examples and stories around how you can grow, scale and optimize your company's performance by leveraging technology and constantly remaining focused on the betterment of your team. 

    Huge thanks to Doug for coming on the podcast and sharing his story with The CX Nation!

    Learn more about Brightworks Group and Doug's team by checking them out at the link below

    https://www.brightworksgroup.net/

    If you enjoy this episode and other episodes of The CXChronicles Podcast please take a minute to leave us a review on your favorite podcast player now! 

    Ask us about how you can get TEAM DISCOUNTS for multiple copies of our book for your CX team -- The Four CX Pillars, The Customer Experience Manager Playbook, also available on Amazon.  

    Support the show

    Contact CXChronicles Today

    Remember To Make Happiness A Habit!!

    Systems Engineering

    Systems Engineering

    Jen  Hughes is the Employee Success Manager at Systems Engineering in Portland, ME. Systems Engineering is an employee-owned, managed  IT services and consulting company.

    Jen is passionate about creating dynamic opportunities for individuals to reach their full potential. She believes that organizations should be a place where people can bring their whole selves to work. As the Employee Success Manager at Systems Engineering in Portland, Maine, she focuses on recruitment, retention, learning & development, and workplace culture. Born and raised in Maine, she enjoys spending time walking in the woods, drinking good coffee, and reading great books.

    Systems Engineering offers many great internships and jobs and we invite you to learn more on their website:  https://www.systemsengineering.com/about/careers/

     

    Lichterkette überbrücken?!

    Lichterkette überbrücken?!

    SEunterstrom #006 - Lichterkette überbrücken?!

    Abonniere unseren Podcast und finde alle 14 Tage eine neue, unterhaltsame Folge direkt aus den Secure Power Home Studios.

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    Folge uns auf Apple Podcast, Spotify, Google Podcast, PlayerFM und Deezer...

     

    SENDE FOTO DEINER LICHTERKETTE AN unterstrom@se.com und gewinne eine USV von APC by Schneider Electric.

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    00:30  Es weihnachtet...

    01:00  Karin Hernik steht unter strom

    01:55  "Karin, wer bist Du?"

    03:20 Was ist der Channel?

    06:30  "Sind deine Lichterketten ordnungsgemäss überbrückt?"

    08:45  Karins Team

    14:10  Eine breite Masse erreichen

    16:15  Aus der Schockstarre vom März herausgefunden

    18:10  Prognose für 2021?

    21:30  CD-Brenner?! Kennt man das noch?

    24:50  Karin erzähl uns mal dein skurrilstes Berufserlebnis, bitte 

    34:30  "2020 - ein total spannendes Jahr"

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    Redaktion: Ivano Diconto

    Nabil Ansara with TeamLogic IT and Christie Kerner with My Little Mascara Club E10

    Nabil Ansara with TeamLogic IT and Christie Kerner with My Little Mascara Club E10
    Nabil Ansara with TeamLogic IT and Christie Kerner with My Little Mascara Club E10 If you want to be inspired and hear some great stories, check out this episode of MAC6 Community Connection Radio Show and Podcast. Hosts and guest alike explored the benefits of having a client centric business model, the power of a […] The post Nabil Ansara with TeamLogic IT and Christie Kerner with My Little Mascara Club E10 appeared first on Business RadioX ®.

    Myth Busters - The Managed Services Edition

    Myth Busters - The Managed Services Edition

    In the second episode of season four, co-hosts Bill Mariano and Rob Hellewell kick off the show with Sightings of Radical Brilliance. In this episode, they discuss how the U.S. House plans to start voting remotely and the impacts this could have on the legal space. 

    They then introduce the next guest speaker segment, which features Tracy Hallenberger of Baker Botts. They unravel the myths behind managed services and discuss the key benefits of this modern approach to ediscovery through the following questions: 

    • What are some of the top myths that are associated with managed services?
    • What about this myth around lesser quality?
    • What about the myth around it being more expensive?
    • What about this lower service level to lawyer myth?
    • What are the key benefits of a managed services model?

    Our co-hosts wrap up the episode with a few key takeaways. Join in the conversation on Twitter and discover more about our speakers and the show here.

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    About Law & Candor

    Law & Candor is a podcast wholly devoted to pursuing the legal technology revolution. Co-hosts Bill Mariano and Rob Hellewell explore the impacts and possibilities that new technology is creating by streamlining workflows for ediscovery, compliance, and information governance. To learn more about the show and our speakers, click here.

    Tom Wimsett, Chairman of ControlScan | Episode 20

    Tom Wimsett, Chairman of ControlScan | Episode 20

    My special guest this week is Tom Wimsett, the Chairman of ControlScan. 

    ControlScan provides technologies and services that defend their customers again cyber security threats and at the same time they help their customers streamline and simplify the process of complying with PCIDSS.  

    ControlScan’s depth of knowledge, experience and expertise for the SMB market in both compliance and managed services solutions provides them true differentiation in the marketplace today.  

    Tom is a Kentucky native and has been married for 35 years to his wife that he met in high school. They moved around the country 5 times in a 10-year period and finally settled back in Kentucky specifically Bardstown – better known as the Bourbon capital of the world.  

    Tom has a passion for education and giving back to the community. Over the course of his career he has served on school boards, educational foundation boards and advisory councils for public and private institutions. Tom provides some great advice for those just starting their careers in payments including “love to learn”, work hard and build healthy relationships.  We’ve got a great show this week!

    www.controlscan.com

    www.leadersinpayments.com

    www.podcast609.com 

    Ben Marsh, Chief Executive, iMeta Technologies Limited Part II (Shropshire, recorded on 19 May 2020)

    Ben Marsh, Chief Executive, iMeta Technologies Limited Part II (Shropshire, recorded on 19 May 2020)

    Ben Marsh, Chief Executive, iMeta Technologies Limited joins Sam Sheen and Marie Lundberg for Part II of his podcast.  They discuss an iMeta project involving the mapping of customers across business lines in terms of their trading activities and what this disclosed, the future of managed services for conducting KYC by financial institutions, whether the regulation of KYC technology providers might be on the horizon, iMeta's work with the Nordics KYC Utility and the next exciting thing on the RegTech horizon.

    Ben Marsh, Chief Executive, iMeta Technologies Limited (Shropshire, UK recorded on 19 May 2020)

    Ben Marsh, Chief Executive, iMeta Technologies Limited (Shropshire, UK recorded on 19 May 2020)

    Ben Marsh, Chief Executive, iMeta Technologies Limited chats with Marie Lundberg and Samantha Sheen about accelerating customer journeys, client lifecycle management, the move from process driven AML compliance to data driven financial crime prevention, the importance of being able to move data electronically for KYC purposes, the transparency of external data sources such as company registers and their accessibility along with the concept of "continuous KYC".

    Franchise Marketing Radio: Rick Higgins with TeamLogic IT

    Franchise Marketing Radio: Rick Higgins with TeamLogic IT
    Brought To You By SEO SAMBA . . . Comprehensive, High Performing Marketing Solutions For Mature And Emerging Franchise Brands . . . To Supercharge Your Franchise Marketing, Go To SEO SAMBA.com Rick Higgins is Owner and President of TeamLogic IT of Dunwoody, GA. We are a national network of locally-owned service businesses, providing comprehensive […] The post Franchise Marketing Radio: Rick Higgins with TeamLogic IT appeared first on Business RadioX ®.

    Building a Cloud Practice in Azure

    Building a Cloud Practice in Azure

    SHOW: 418

    DESCRIPTION: Brian talks with Joseph Landes, (@josephlandes, Chief Revenue Officer @GetNerdio) about the unique characteristics of the Azure Cloud, how MSPs are able to differentiate or partner in the market with public clouds, and how Nerdio helps bring together popular services in simple ways.  


    SHOW SPONSOR LINKS:




    CLOUD NEWS OF THE WEEK:


    SHOW INTERVIEW LINKS:


    SHOW NOTES:

    Topic 1 - Welcome to the show. Before we talk about Nerdio, tell us about your background prior to joining the company, and about your focus today. 

    Topic 2 - We spend quite a bit of time on this show talking about the technology offerings of Azure (and other clouds). Give us a sense of what the partner ecosystem of companies building enabling services on Azure looks like today. 

    Topic 3 - Lets talk about how Nerdio interacts between Azure services and Managed Service Providers (MSPs). Help us understand the interaction between that ecosystem.  

    Topic 4 - Traditionally, MSPs had the advantage of being regionally close to customers, and having some ability to differentiate based on vertical markets. How has their world evolved over time, what are their biggest struggles today, and how does Nerdio help them be more successful?

    Topic 5 - We often look at Azure holistically, through the broad lens of 100s of services. Is it better to look at them in groups of services, targeting a specific market segment or market vertical? 

    FEEDBACK?

    Episode #6: Why Developers Need to Think About Cloud Costs with Erik Peterson

    Episode #6: Why Developers Need to Think About Cloud Costs with Erik Peterson

    About Erik Peterson:

    Erik Peterson is the CEO and founder of CloudZero. Previous to founding CloudZero, Erik was Director of Technology Strategy for Veracode and has nearly 20 years of software industry experience, including senior leadership and technology roles at HP, SPI Dynamics, GuardedNet and Sanctum. Erik has also held IT & InfoSec roles at Moody’s Investors Service, SunTrust Bank, U.S. Embassy Vienna, Austria and the United Nations International Atomic Energy Agency where he provided technical assistance to UN weapons inspectors.

    Transcript:

    Jeremy: Hi, everyone. I'm Jeremy Daly, and you're listening to Serverless Chats. This week, I'm chatting with Erik Peterson. Hey, Erik. Thanks for joining me.

    Erik: Hey. Great to be here, Jeremy.

    Jeremy: So you are the CEO at CloudZero in the great city of Boston. So why don't you tell the listeners a little bit about yourself and what CloudZero is up to?

    Erik: Sure. So gosh, so I'm a recovering AppSec person, actually, by trade. I think I spent 20 years in the application ⁠— in the security industry trying to move the needle on one thing, which was to get developers to care about security. I didn't necessarily start there, but I I certainly thought a lot about application security through the years and where I think the applications security industry ended up is a good place, focused on the people who create the software that we care about. But about 10 years ago, maybe 11 now, in 2008, I got bit by the cloud bug and I started experimenting with AWS and taking that where I could take it. And I had the good fortune of bringing Veracode, the company I worked at before CloudZero, over into AWS and had a lot of fun doing that and learned a lot along the way. So, recovering AppSec person. Now true cloud connoisseur I hope.

    Jeremy: And what's CloudZero all about?

    Erik: So CloudZero. It's pretty simple. It gets back to my roots. I want developers to care about cost, right? And so CloudZero, we're the first cloud optimization platform that is specifically built to tie engineering decisions directly at cloud cost. You look at a lot of cloud optimization solutions today, they're focused on the finance team or parts of the organization that are outside of the people who are actually making the decisions writing the code. And so we want to empower DevOps team to make smarter engineering and infrastructure decisions. And we do that by giving them a platform that could allow engineers to understand in real-time the cost ramifications of their actions. So really powerful solution that, ultimately, we're going to help the business manage costs, move faster and drive innovation for it. And we love developers. We're focused on that world.

    Jeremy: Do you have any big features coming out that you want to share with the audience?

    Erik: Yeah. So we are building a whole set of capabilities for engineering teams to get right into the details of what matters most to them, which is how much are the things that they're actually building costing them, and take out all of the noise. You know, today if you go look at Amazon's Cost Explorer; you look at another product. You see all this data related to cost. All I care about is what is the thing that I'm working on right now? What does it cost me? And how are my decisions affecting that? So we have a number of new dashboards that are coming up for that and a few other little surprises around the corner around anomaly detection coming out this summer.

    Jeremy: Awesome. So I wanted to have you on to talk about an extremely exciting topic that I actually, surprisingly, am a little bit passionate about because I do see a tremendous amount of value in this. But I want to talk about cloud computing costs. And obviously, you have quite a bit of experience in this, but where I want to look at this is we now have this sort of very, very granular billing that goes well beyond what maybe a SaaS company might provide. And obviously, you have SaaS bills and that's a metric that you could use. But now that you have cost associated with every sort of cloud engineering action that you take, how do we need to think about this differently? Maybe let's start there.

    Erik: So, you know, I think every cloud engineer should view cost as something that they ⁠— their expertise in understanding the bill needs to be something that they feel proud enough to put on the resume. You think about what was the very first Amazon service. It was, a lot of times, it's really easy to say, "Oh, it's SQS or S3." No, it was actually Amazon Billing, right? Because...

    Jeremy: That's good point.

    Erik: Amazon wasn't going to do anything if they couldn't bill you for it. And over time, they've figured out how to, like you say, get deeper into the metered billing. We have a millisecond billing. EC2 used to be billed by the hour, and now could be billed even tighter than that. You go look at the reports. Everything is kind of normalized to the hour, and it's a little bit more complicated to figure out. But the key kind of thing here is, whether we know it or not, as software architects, engineers, DevOps engineers, when we moved from on-prem in the cloud, we had a whole lot of constraints that just disappeared overnight. And you know, this decision about how much things cost, what used to be made for us, somebody went and bought a bunch of servers. They put it in the basement, and that was all well and good. And then we just tried to maximize our usage of that resource. Now, somebody gave us an Amazon account, and our instincts, as engineers, are a little bit off, because our instincts are how can I get the fastest path to value for my customers, innovate quicker build, you know, new capabilities. And your intuition is to expand to use all available resources in front of you in order to achieve that goal, right? It's certainly what your boss is telling you or the CEO is telling you. And so we go, "oh, I have this infinite scale. Let's go nuts." The problem, the flip side of that, of course, is if I have infinite scale, I also need to have infinite wallet, right? If I don't have infinite wallet, then actually, the reality is I don't actually have infinite scale, and so as engineers, I think we need to move past caring just about performance and uptime, and we need to add a third item to our kind of list of operational metrics, and that's cost.

    Jeremy: Yeah, and and I don't know how you knew that I have a bunch of servers in my basement. They're all turned off now, but I literally have a bunch of old servers in my basement.

    Erik: All have some dirty, dirty little secrets.

    Jeremy: Exactly. You wouldn't believe how many hard drives I have because I didn't want to throw them away when I closed down my data center. But so you mentioned⁠ - and I think this is important - you mentioned this idea of the sort of the purchasing decision, right? And in the past, it has always been okay, we need 100 servers. We need this many copies of Windows server or we need this Oracle license or whatever we need, and those things were fairly easy to plan for. And again, they were these purchasing decisions by sort of the, I guess, the C-levels or the purchasing department or something. And you w...

    Starting a Bank from Scratch

    Starting a Bank from Scratch

    From 2000 to 2008, nearly 1,100 banks were newly chartered in this country. But that number fell drastically following the financial crisis in 2008. In fact, when Infinity Bank in Santa Ana, California, opened its doors on February 1, 2018, it became only the ninth bank in the United States to open after the crisis. We discuss the experience of launching a de novo bank with Victor Guerrero, chief operating officer and chief financial officer of Infinity Bank.