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How to maximize operational efficiencies, avoid feeling like you are being held hostage by a key employee and make onboarding a fun and smooth process by systemizing the processes in your business. Hiring, training, sales, accounting, operations, all key processes of your business, can and more importantly should be systemized. Having documented systems in place makes onboarding and transitions run smoother. Everyone knows where to go and what to do…simply follow the system. Key employees can leave for a few days without chaos. New employees have a resource to turn to instead of having to ask someone how to do everything (or worse, just guess). And the business owner can go on vacation and not have to worry about things falling apart. In fact, Johnette van Eeden did just that – went on vacation for a month during the busiest time of the year and didn’t have to worry because she knew we had the systems and people in place to make it run smoothly.