mspleadership

Show Website: https://mspbusinessschool.com/

Guest

Name: Jake Carroll https://www.linkedin.com/in/jake-carr...
Company: OSR Mange https://www.osrmanage.com/

Hosts

Brian Doyle: https://www.linkedin.com/in/briandoyl...
Robb Rogers: https://www.linkedin.com/in/robb-roge...
Tim McNeil: https://www.linkedin.com/in/timmcneil3/

Sponsors

vCIOToolbox: https://vciotoolbox.com
OSR Manage: https://osrmanage.com

 

1:59 – Jake said that there have always been a lot of people who chose to work in sales or as a group of people who work in sales, whether they had a degree or not. Before you could start working, there was no salary and you couldn't just go knocking on doors. 

7:19 – Brian asks Jake what is his role as a Virtual Sales Manager.

11:07 – Tim stated he won't even argue that you were recruited as an engineer to protect forever, no matter what it is or how high up the scale it is. The salesperson actually needs more supervision, more oversight, and more training.

15:24 – Robb asks Jake what would you say do you manage a lot of people? Do you manage others or do you manage in salespeople? What would you say is probably what you have to do most during your manager time? Are you coaching, reps up, or are you doing kind of ability, are you being the person in between? What would you say is the most time-consuming of your job?

23:14 – Jake claimed that we currently have some very strong indicators, none of which are more straightforward than the emails you exchange with one another. Email correspondence between the individual you are dealing with at the company and your company is a really excellent indicator. The disadvantage of maintaining the moment is that it has a table and asks if everyone is in agreement if the meeting doesn't start or if this is the agenda.

A-Jay Orr, the founder, and CEO of Simple Plan IT. They specialize in helping businesses specifically those that have government contracts, protect digital assets, and be compliant with all the security regulations that the DOD pushes out.

In this episode, they talked about Building Opportunities for Veterans in Transition.

02:13 – Brian asks A-Jay “How did you find your way into the lovely world of IT?” 
A-Jay stated that he got into the wonderful world of IT through the military. He was a communication specialist, so his role in the military was to set up communications, tap into satellites, and do other things of that type, which is where he really began his excursion into technology.

8:01 – A-Jay believes that his project management skills helped him transition into the ownership space by allowing him to swiftly evaluate and analyze situations. He wants to acquire military traits and talents so that he can go in and perform such things.

12:41 – Brian is happy to hear A-Jay talk about how he kind of changed and realized that he needs to scale up because he is on the right track and has a fantastic communicator who can be visionary and who really helps define it.
. 
16:13 – A-Jay says “Being in the military is a unique dynamic in the sense that we could hate each other but we knew that when it was time to go to work”. He said that he could trust them to do their job and protect my life and you could trust me to do the same because the mission came first.

21:05 – A-Jay shares that in Ohio, they are starting this thing, and we are the 22nd state that has this thing going on, and so there are 20, and one of those states that already have them has a veteran chamber of commerce up and running, and so we all get together once a month as a coalition to kind of share best practices and just to inform each other “what’s going on in our different states and our regions” so that we can kind of work together.

24:05 – Robb claims that when Tim and he are hiring, they recruit a lot of people. One of the ways they attempt to relate to people, especially when they are leaving the military, is to give them the impression that they may have been in communications in the military, but when they leave, they can rapidly transfer into sales.

27:48 – Robb asks A-Jay about his resume-writing services and other similar services. 

Show Website: https://mspbusinessschool.com/

Guests

Name: Abe Garver https://www.linkedin.com/in/abegarver/
Company: FOCUS Investment Banking https://focusbankers.com/

Jim Lippie: https://www.linkedin.com/in/jim-lippie-52931/
SaaS Alerts: https://saasalerts.com/

Name: Kipp Stumpf https://www.linkedin.com/in/kipp-stum...
Company: ConnectWise https://www.connectwise.com/

Jon Kotman: https://www.linkedin.com/in/jonkotman/
Luke Ross: https://www.linkedin.com/in/lucas-ross-238b07143/
Kotman Technology: https://www.kotman.com/

Rob Rae: https://www.linkedin.com/in/robtrae/
Datto: https://www.datto.com/

Derek Gabriel: https://www.linkedin.com/in/dereksgabriel/
Ignite Solutions Group: https://www.ignitetheday.com/

Name: Vince Tinnirello https://www.linkedin.com/in/vincetinn...
Company: Anchor Network Solutions https://www.anchornetworksolutions.com/

Hosts

Brian Doyle: https://www.linkedin.com/in/briandoyl...
Robb Rogers: https://www.linkedin.com/in/robb-roge...
Tim McNeil: https://www.linkedin.com/in/timmcneil3/

Sponsors

vCIOToolbox: https://vciotoolbox.com
OSR Manage: https://osrmanage.com

In this episode, our hosts, Brian, Rob, and Tim, will share their favorite guests and clips from our 2022 podcast selection.

05:45 – Jim began by saying that the majority of MSPs don't realize when a bad actor is actually coming in with authentic credentials from somewhere they aren't supposed to unless they are monitoring. Therefore, it is crucial that we keep informed of what occurs.

12:01 – Kipp notes that while there are numerous distinct evolutionary programs, the owner's program's flagship is actually centered upon four planes. It is your strategy, as well as your life plan, and it is your personal and business legacy plan. Therefore, your life plan is "What are your one-year goals? What do you want, exactly, since it's only a one-year team goal?”

14:57 – Brian claims that Derek's clip is a fantastic episode since it will be the clip we share with you after you have listened to a journey.

15:40 – Derek shares his journey. He started looking for work but was turned down because of his lack of qualifications. He had applied to work as an installer, was using a headhunter, and had once been interviewed at Sprint for a position that sounded absolutely awful: database administrator for reporting, and creating reports for executives. But in the end, wanting a job with the least amount of responsibility.

19:24 – Robb claims that Vince's clip is his favorite episode because it was about how he felt about an anchor and how to deal with anchor network problems, and since Vince is a peer group facilitator and had so many smart things to say.

24:15 – Tim thinks that too many individuals do things well and likes the idea of not placing a lot of emphasis on the income standpoint. They place a lot of emphasis on the revenue generated by each client. You should be evaluated to determine if these are the proper people for you and if they are real.

24:36 – Brian said there are a lot of other variables you can consider besides just pure income and when you start growing to the level where you are at. He always looks at those plans to make sure they aren't overlooking those clients in the middle of the stack. That is also prepared for ascent.

27:27 –  According to Rob Rae, it is simple to predict that, at some point, any organization, regardless of location or size, will find that having in-house IT personnel is no longer necessary. This may be the case in order to protect internal infrastructure, but as far as anything that is coming from the outside, things are moving too quickly. 

34:50 – Robb's query is answered by John. It's always preferable to attempt and change a connection or get it moving in the proper manner when you're in that position. This is why we always give 110% effort to say when we're in that position. 

40:30  – Abe states that there is so much competition that he has a merger of equal platforms that will be completed soon and he increasingly sees a competitive advantage to call potential clients and informing them that he has sixty-five nondisclosure agreements (NDAs) from all of these buyers for this assignment, which will encourage serious bids from prospective buyers.

45:56 – Brian thanks all of the listeners for their support as he wraps up the podcast.

Show Website: https://mspbusinessschool.com/

Guest Name: Emily Glass https://www.linkedin.com/in/emilyglass/
Company: Syncro https://syncromsp.com/

Hosts

Brian Doyle: https://www.linkedin.com/in/briandoyl...
Robb Rogers: https://www.linkedin.com/in/robb-roge...
Tim McNeil: https://www.linkedin.com/in/timmcneil3/

Sponsors

vCIOToolbox: https://vciotoolbox.com
OSR Manage: https://osrmanage.com

Emily Glass joins us today at MSP Business School. Emily is the president and CEO of Syncro, an all-in-one RMM, PSA, and remote access tool that helps managed service providers run more profitable businesses.

1:41 Emily an introduction about herself and shares how she fell in love with MSP. She talks about the company, how it grew in a year, and learning the products and needs of its partners.

5:14 Robb inquires about the company's objectives for 2023, what has to be improved, and how to advance in her position. She responds that it's very difficult to make long-term plans in these times of uncertainty, so people and businesses are just doing things one step at a time.

9:06 Robb shares his thoughts about Syncro’s website and says that their employees are very prominent on the website. Emily elaborates on how their company started remotely so the pandemic didn’t really make it any more challenging for them to make adjustments, however being in a remote set up they also have several challenges that need to be overcome and that’s why they have a weekly town hall with their employees and sometimes with their partners - to get to know each other and have a sense of camaraderie.

12:34 Brian points out what Emily said about uncertain economic times and asks what are the common feedbacks they are getting from their partners during these times.

15:28 Emily talks about the challenges of having remote employees and customers. She proceeds that one of the biggest questions in this kind of setup is “how do I communicate the value to my customer?” despite not having any personal relationship or having this different kind of interaction.

21:40 Brian shared his experiences when he was starting out in the industry. How hard it was back then people were barely equipped to start and run a company or how to be leaders for a company and grow it.

23:30 Emily ends the podcast by talking about the things their company is working on right now such as platform reliability and some new features coming up soon.

Vince Tinnirello joins us today on MSP Business School. Vince leads the Business Development team for Anchor Network Solutions and today we talk about the steps he has taken to help grow the business 2x in three years.

2:01 –  Vince kicks off his backstory by sharing the career path that ultimately sent him towards a career in IT.  Coming from a hospitality background, Vince saw that the standard IT companies they worked with didn't deliver with a customer service focus and that became his mission

7:26  – Brian shares his experience in the hospitality sector and Vince responds by sharing about a presentation he has given in the past about "Customer Service the Marriott Way" and shares how problems and questions in the hospitality industry translates to the issues we face in IT.

11:41  – Robb kicks off a discussion on how Anchor got past the $2.5M barrier that many MSPs get stuck at and grew to $6M+ in just 3 years. Vince shared how he helped the team get past that and the steps taken by his management team to drive upward success.

15:03  - The conversation shifts to client assessments/raters that allow you to measure the relationships with your customers.  Tim brings up criteria for firing a client and the team expands on this concept.

22:26 - We close out the conversation of how Vince came to understand how culture is real and plays a part if generating client success.

 

Today we turn the tables and interview two of MSP Business Schools Co-Hosts, Robb Rogers and Tim McNeil.  Robb and Tim started OSR Manage.  Originally started as an MSP Lead Generation company OSR has morphed into a Virtual Sales Management juggernaut.

The OSR Manage team focuses on helping Tech Founders build winning sales teams.  Their approach which is a mix of Executive, and Sales coaching coupled with peer groups for the individual reps has helped 100’s of companies succeed in s