HLTH Matters EP01
Advancing NEMT with Ride Sharing—featuring Megan Callahan of Lyft Business
When we think about access to healthcare, insurance tends to be top-of-mind. But coverage won’t do you much good if you don’t have a way to get to and from the services you need. Transportation is one of the social determinants of health that keeps inequity alive in our broken healthcare system. So, what can we do to ensure that people have access to non-emergency medical transportation (NEMT)?
Megan Callahan is the Vice President of Healthcare at Lyft Business, a B2B platform that works with thousands of organizations to move employees, customers, travelers and patients. In her role, Megan oversees the strategy and operations of Lyft’s thriving healthcare business. Megan has 25 years of experience as a healthcare executive, most recently serving as Chief Strategy Officer at Change Healthcare before joining Lyft in 2017. She earned a master’s degree in public health from UCLA.
On this episode of HLTH Matters, Megan joins Dr. Gulati to explain how her own recent experience with breast cancer drew her to the role at Lyft. She discusses how Lyft partners with transportation managers for health plans and health systems to deliver rides at scale, explaining how the process worked in the past and what differentiates Lyft in terms of cost, reach and transparency. Listen in to understand how Lyft offers patients a humanizing, on-demand experience and learn how the company is working to address other social determinants of health.
Topics Covered
- How Megan’s own recent health crisis informs her work at Lyft
- Lyft’s partnerships with health plan transportation management
- How Lyft can deliver rides at scale in 96% of the United States
- How non-emergency medical transportation worked in the past
- The advantage of Lyft in terms of consistency and transparency
- Health plan execs’ concerns around cost + member satisfaction
- How Lyft reduces missed appointments and lowers wait times
- Megan’s insight on Lyft’s work with six state Medicaid programs
- How Lyft navigates regulatory concerns and HIPAA rules
- Lyft’s work to address other social determinants of health
Connect with Megan Callahan
Lyft Business
Megan on LinkedIn
Connect with Dr. Gulati, Dr. Shlain & Dr. Kuku
HLTH Conference
Dr. Gulati’s Website
Dr. Gulati on LinkedIn
Dr. Gulati on Twitter
Dr. Shlain on LinkedIn
Dr. Shlain on Twitter
Dr. Kuku on LinkedIn
Dr. Kuku on Twitter
Resources
Megan’s Medium Article ‘Getting There Matters’
Allscripts
Jami Snyder at AHCCCS
Andy Slavitt
The Daily Podcast
