outstanding

I begin a talk with David about the power of self-talk.

That little voice in your head sets the course of your life

Andrew tackles this issue head-on and wonders why as a species able to put a human on the moon, create the Mona Lisa and invent vaccines we find it challenging to deliver outstanding customer service, 

Even if you’re not in retail or selling, you need to think of yourself at work as someone there to give customer satisfaction, urges Andrew in today's podcast. 

He explains that your “customers” could be co-workers, another department or a demanding boss who wants everything by yesterday.

If you think of yourself as giving customer care, he says, you’re in the right place to burnish and grow your brand. That is, improve your work impact and build how others view you. 

Providing excellent customer care is a terrific way to enhance your work profile. It can enable you to stand out from the crowd and help you move towards your goal of success at work. 

Why does thinking of yourself as a customer carer help you achieve that goal? 

Because this kind of thinking rapidly makes you aware that an essential part of your work depends on people wanting more of what you do.

One aspect to which Andrew draws attention is how coming across well to your “customers” depends on developing reliable writing skills. 

Everyone knows about spell checks. Yet most people, especially those starting work or having worked for a short time, often fail to apply them? Too often, that means shoddy documents, full of poor grammar and weak presentation.

Yet if you’ve come across Grammarly or Hemmingway Editor, you have two excellent writing tools at your fingertips. 

Using one or both regularly can transform your performance. If you’re humble enough to know you should improve your writing skills, these two free programs alone can help build your brand.

Another customer service communication touchpoint is your impact on the phone and in virtual or real face-to-face meetings. 

It’s easy to assume that you’re already good at these. When next you use Zoom or its equivalent, such as MS Teams, Andrew suggests that you click on the “record” function. Then check out how you come across. 

Do you look interested in what people are saying? Or are you an expr

Can't wait for Series 2 to run its course? Then buy Andrew's new book, published on Amazon, and there's also an Audio version.

Further reading and videos: Andrew recommends some useful follow through material which you can find for each episode at50Ways.site/reading; and 50Ways.site/watch.

BOOK:
The 50 Ways to Succeed at Work book is a standalone companion to Andrew Leigh's weekly podcasts.
It's an essential resource for all job starters and those at work for a few years.
Dip in and out and take what seems helpful.

https://www.amazon.co.uk/dp/B0BRM569KY

Episode 3 - Sisterhood is centered around the reality show SWV & Xscape.  Two legendary R&B singing groups from the 90s.  The group have their own reality show at this time. Two sisters are enthralled in a bitter battle against one another.  The hosts of Deck Life discuss Sisterhood and what's going on in the world with where sisters can't get along.  

Episode 3 - Sisterhood is centered around the reality show SWV & Xscape.  Two legendary R&B singing groups from the 90s.  The group have their own reality show at this time. Two sisters are enthralled in a bitter battle against one another.  The hosts of Deck Life discuss Sisterhood and what's going on in the world with where sisters can't get along.  

The one common through line that I have found with everybody that I have brought on this show and is something that I intentionally look for is that these people are all purpose-driven entrepreneurs. They're following their dreams, their passions, they seem to be very purpose-driven about what they are trying to do. But what does purpose really mean?

Purpose means the reason for which something was created. When you start thinking about your personal purpose and start saying, “Why do I exist and why was I created? “. It can be a little bit heavy.

In this week’s episode, we’ll dive in more about the topic as I share with you the components of my Find your Flow Method and how it can help you start discovering your own purpose today!

5:00 – Farrah asks three essential questions you should ask yourself when thinking about your purpose 

10:00 – Farrah introduces her FLOW Method and its components that will help you discover your own purpose

Grab a copy and download your own Find Your Flow Workbook: The 4-Step Framework to Discovering Your Purpose.

Sign up for the free LIVE Workshop! Show up and go through the exercise with me and ask questions. It will be a working session for us to create our flow statements together! Register here: Find Your Flow Workshop

If you want to know how you can elevate your business along with the support you need to succeed and thrive, then it’s time to INVEST IN YOUR FUTURA. Visit us here: Futura Funds

Do you know someone whose story we should feature? Or if you want ME to be a guest speaker in your podcast, then book a 15-minute discovery call with me here –  Farrah Khimji

This podcast features individuals, including myself, who have a desire to chart their own path and launch a new product or service with the ultimate goal to improve our lives and the lives of others. For more stories/show notes, subscribe to Futura Talks on Apple podcasts or wherever you listen to podcasts and don’t forget to leave us a review! - Futura Talks Podcast

Vanessa talks to Ruth Hassey who just achieved an Outstanding from Ofsted. They talk about all the tips and tricks that you need to nail your inspection. In this episode you will learn:

- About a personal Ofsted Experiences
- Tips on how to impress the Inspector
- How to prepare for the day ahead.

For resources to support you on your Early Years journey, visit,
www.jigsawearlyyearsconsultancy.com
Follow us on Facebook, @JigsawEYC
Follow us on Instagram @jigsaw.earlyyears

In this weeks episode Vanessa talks to Nursery Manager Rosie about the ins and outs of an inspection as well as personal experiences. In this episode you will learn about:
The routine of an Ofsted inspection.
Tips and Tricks on how to fly through the inspection.
A personal account of how an inspection went.

Simone chats to Sara Davies MBE six months on since she won the Outstanding Entrepreneur Award and the NPWAwards 2020.

Listen to Learn

• What makes a great entrepreneur
• The importance of storytelling your product or service
• How to exude confidence even when you don’t feel it
• How to be memorable

Take a look at all of our awards categories here, and get nominating today!

The Northern Power Women Awards is for all sectors, levels and genders and most definitely never just for one night. We want to keep telling the amazing stories of people in and from the North who are doing inspiring and purposeful things and we can only do this with your nominations!

The 2024 Northern Power Women Awards will soon be here!
There are still just a few tables left for the most inspirational evening of the year.
We'd love to see you on March 18th in Manchester, so get your tickets here:  www.wearepower.net/NPWA-2024 

Sign up to our Power Platform to check out our events calendar here.

Keep up to date on the latest news from Northern Power Women: Twitter, LinkedIn, Instagram & Facebook

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In using the telephone to reach more people in commercial real estate, there are a few systems to think about and skills to develop.  Today's podcast will help you with that.

Note: If you want to get our online resources in commercial real estate brokerage, you can get them here for free.

Are you curious about how commercial real estate works when it comes to commissions and listings?  Making lots of cold calls in commercial real estate is part of the business when it comes to growth and opportunity.  Every agent should undertake the process every day.  In saying that, it is a challenge for many.

Think about where you are headed in your real estate business, and how you are connecting with new people.  Do you know enough new people?  As an agent or broker, establishing your system of call contact with key clients and quality prospects should be part of your business growth over time.

It is notable that those agents with a special call contact process that they implement every day, create uncommon growth potential in their real estate market. 

In today’s podcast we help you see the systems behind making lots of calls and how that can work for you in your real estate business.

One of the most significant missed recruiting and credentialing opportunities for higher ed is ongoing entrepreneurial activity by students. Dr. Barwick explains the opportunity for colleges to take advantage of a means to recruit excellent students, award credit, generate revenue, and provide students with a genuine and distinctive credential.

In this episode we hear Mia and Gordy decide on music, Gordy talks about growing up in the 70s and this week's parable is 'Kick the Nightstand.'

The nightstand represents mistakes in our life and the kick represents us addressing them head on (literally). We all make mistakes, but instead of just beating ourself up, we need to address (kick) the mistake, look for the lesson in it, and move on.