parliamentary inquiry

Have you ever struggled to get a response from an insurer, or have they fought you on the details of a claim? 

The profitable insurance companies are facing increasing scrutiny and customers are calling them out for not paying out. 

Today, investigative reporter Adele Ferguson reveals the firms’ ‘delay and deny’ tactics that make them so hard to deal with. 

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Adele Ferguson, ABC investigative reporter

It's supposed to be simple: If you're insured and your house gets damaged in a natural disaster, you should be able to process a claim in a timely fashion. 

But as the clean up from ex-Tropical Cyclone Kirrily continues in North Queensland this week, a parliamentary inquiry into insurers' responses to major flood claims in 2022 has heard the process is anything but simple. In fact, it can be traumatising for flood victims. 

Copper thieves are brazenly targeting farm machinery, train stations and electrical infrastructure. There are calls for better regulation of the scrap metal industry.