people data

The HRchat guest this time is Dawn Klinghoffer, Vice President of the HR Business Insights team at Microsoft. Her responsibilities include advanced people analytics & research for Microsoft’s business units globally including ownership of the employee listening systems, as well as analytics and reporting support for HR programs, including Global Diversity & Inclusion, Global HR Services, Talent Management, and Learning & Development.

The team’s work has been published in HBR, NY Times, Forbes and other news journals. Dawn has been at Microsoft for over 20 years and has held positions in HR and Finance. 

Questions For Dawn Include: 

• How is data/people analytics changing HR at Microsoft and improving the employee experience? How has Microsoft been using data to navigate hybrid work and employee wellbeing?  
• You’ve said that “Thriving” is the new North Star for companies. Can you explain a bit about why Microsoft has stopped measuring employee engagement and instead is measuring employees thriving?  
• What does “thriving” mean at Microsoft? And how do you measure that?  
• How do employee listening systems and data help leaders understand the struggles and current mindsets of employees? Has the role of people analytics changed over the last couple of years at Microsoft? 
• Switching gears here a bit. Can you talk about the importance of employee trust in creating and sustaining a data-driven culture and people analytics function? 
• Are there any workplace trends you’ve been noticing? With a look to the future, especially as it relates to flexible and hybrid work, what kind of metrics or analysis are you thinking about and excited to explore?
  
  

We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast and Iceni Media Inc.   

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The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.

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In many companies, HR departments continue to lag behind other functions when it comes to using data in ways that'll maximize engagement and retention rates. Some companies are not doing anything, most are mired in basic operational reporting, and only a small amount is actually practicing advanced or predictive analytics.

In this HRchat, we consider why the best HRpractices are based on cold, hard data and how HR pros can better leverage analytics to make informed decisions. 

Our returning guest is Matthew Hamilton, Head of HR Strategy and People Analytics at Protective Life. 

Interview Questions Include:

• Why is it important for HR to have data-driven and analytical skills? Can you give examples of how people analytics can help or enhance HR?
• Do you find that the HR community is still hesitant to base the assessment of employee performance on cold, hard data? If so, why?
• As Head of HR Strategy and People Analytics at Protective Life, what are the most important metrics you look at when assessing employee and team performance? Have the metrics changed during the pandemic? 
• Can you share any best practices for using data to better listen to and support employees during this new normal? And what are the best ways/approach to measure the engagement of new hires to max retention rates? Where does a data specialist come in to prevent attrition? 
• Can you share some of your predictions for the evolution of people analytics over the next 12-24 months?

We do our best to ensure editorial objectivity. The views and ideas shared by our guests and sponsors are entirely independent of The HR Gazette, HRchat Podcast, and Iceni Media Inc. 

Feature Your Brand on the HRchat Podcast

The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.

Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.

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Why is organizational planning and analysis important? Well, most organizations don’t remain the same. Rather, they continuously evolve, and constantly need shaping and finessing in order to perform. Research from orgvue and CEBR found that companies that invest in organizational planning and analysis have a 2x increase in productivity growth. For the U.S. economy; that's potentially worth $100 billion!

But, the current method of organizational design is falling behind the needs of the modern-day workplace. They struggle to understand where they are, let alone their plans and aspirations for the future. Most organizations invest 90-100% of HR resources in operations and only 10% in data and planning. Furthermore, most CEOs make no decisions based off HR data.

Today's guest believes "this needs to change if organizations want to be forward-proof and prosperous".

Rupert Morrison is CEO of orgvue, a global HR and organizational planning company that believes that the brightest business leaders need to "design for disruption and turn it into a competitive advantage".

More About Rupert Morrison

Rupert is an economist, recognized author and leader in organization design, human capital management and analytics. His book Data-Driven Organization Design has been shortlisted for the ‘Management Book of the Year Award’ by the Chartered Management Institute and The British Library.

He started his career as a sheep farmer in New Zealand, went on to be a management consultant (for over a decade) and later founded orgvue, whose clients include: TESCO, FEDEX and Johnson & Johnson.

Feature Your Brand on the HRchat Podcast

The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.

Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.

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In HRchat 253, we consider some key organizational-based interventions and solutions that transform the way leaders and employees feel about their workplace experience. We'll also make predictions for how the HR function will evolve and change over the coming years.

Bill's guest this time is Dave Millner, author and Founder at HR Curator Ltd, a firm providing consultancy advice, support, and solutions to clients as HR functions make changes that align their activities with the new digital organizations of the future.

Dave has worked directly with various global and multi-national firms offering organizational effectiveness-based solutions focusing on future-proofing their businesses. He’s referenced as being a key influencer in a number of HR subject areas on Twitter via @HRCurator. 

Feature Your Brand on the HRchat Podcast

The HRchat show has had 100,000s of downloads and is frequently listed as one of the most popular global podcasts for HR pros, Talent execs and leaders. It is ranked in the top ten in the world based on traffic, social media followers, domain authority & freshness. The podcast is also ranked as the Best Canadian HR Podcast by FeedSpot and one of the top 10% most popular shows by Listen Score.

Want to share the story of how your business is helping to shape the world of work? We offer sponsored episodes, audio adverts, email campaigns, and a host of other options. Check out packages here.

• Follow us on LinkedIn
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• Check out our in-person events

So why would we as an HR podcast, bring on a storyteller as a guest? Robert Mattson is here today to talk about making your data turn from seemingly meaningless numbers into something intriguing, persuasive, and memorable. Robert is a business and sales coach known for helping people craft stories that capture the attention of the audience. Goal-driven storytelling elevates your story and enables your message to go viral within an organization. 

So let’s jump right in and learn from the master himself how to share data like telling a story that is compelling and memorable. 

[00:01 - 08:35] Opening Segment

• Let’s get to know Robert Mattson
• Robert gives some background on himself
• How storytelling helps communicate your data; the science 

[08:36 - 12:45] The Importance of Storytelling in Data 

• How to leverage storytelling to connect with your audience
• Getting closer to the target without being the expert; Is, Does, Means model

[12:46 - 19:29] Crafting a Compelling Story 

• The structure you can put in place to build good stories 
• Intro - Intrigue, Middle - Persuasion, End - Recall/Remember
• How credibility comes into play; Show don’t tell 

[19:30 - 27:26] Sharing the Story Effectively 

• The tools to tell a good story 
• The challenges we face as HR 
• How to avoid distractions

[27:27 - 29:18] Closing Segment

• Summarizing our discussion today
• Final Words

Tweetable Quotes:

• “It’s not about what you know, it’s about how you’re trying to change the thinking of other people.” - Robert Mattson
• “If you give me a piece of data, 3 days later I have a 5% chance of remembering it. If you tell me a story, 3 days later I have a 70% chance of remembering.” - Robert Mattson
• “I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” - Maya Angelou 

Connect with Robert on LinkedIn. Visit https://www.itmspeakers.com to learn more about his work.

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Email: david@turetskyconsulting.com

This show is brought to you by Turetsky Consulting LLC, our company providing business consulting on Analytics, HR Processes, and Rewards with a focus on getting answers that organizations need by demystifying People Analytics.  

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