phone system

Ever thought about how business details from your company's chats and calls can help your business grow? Want to improve customer support and teamwork? 🤔

Check out the latest episode of Tech Deep Dive with Max Clark from ITBroker.com as he chats with Dan Pecher, Channel Solution Consultant at Dialpad. Together, they discuss business outcomes and business drivers related to phone systems and contact centers 🎙️✨
Find out how Dialpad can help your business get useful information from company chats and calls, whether inside or outside your business. And more importantly, how to use that info to do better in your business.

Time Stamp: 
00:10 - Overview of the Episode
00:57 - Introducing Dan Pecher & Dialpad for CCaaS & UCaaS
06:33 - Implications of Losing a Business Phone 
18:00 - Exploring the Benefits of UCaaS
19:37 - UCaaS vs. CCaaS: Understanding the Differences
22:11 - Dial Pad's Role in Enhancing Sales Team Performance
24:35 - Key Advantages of CCaaS
27:12 - Diving into Marketing Intelligence
30:31 - The Customer Journey through Dialpad
32:15 - AI in Customer Service: Self-Service vs. Real-Time Assistance
38:15 - Dialpad's Integration Capabilities with Other Platforms
42:27 - Insights on Call Habits
45:35 - The Beginning of Customer Experience
53:42 - How Dialpad Bolsters Agent Support & Analytics Capture

 
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#telecommunications #phonesystems #messaging #BusinessCommunication #customerexperience #customerservice #customersatisfaction #customersupport
#sms #technology #tech #IT #informationtechnology #marketing #techindustry #techcommunity #ceo #cfo #businessgrowth #TechDeepDive #Podcast

🎙️ Exciting news! Join me, Max Clark, Founder of ITBroker.com, as I host the latest episode of "20 Minutes Max." 🌟🔍

This episode delves into the potential pitfalls of lifting and shifting your phone system from on-premises to the cloud. 💼⚠️

Join the conversation and gain valuable insights as we discuss the key factors to consider before making this critical decision. 💡

You can also watch the video recording on YouTube:
https://youtu.be/63lKHE5YeA8

Don't miss out on this thought-provoking discussion that will help you navigate the complexities of phone system migration. Tune in now to stay informed and make the right choices for your business! 🎧🌐

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P.S. Did you like the show? New episodes will be released weekly, so please subscribe and stay up-to-date!

***
Let's connect:
Website: www.itbroker.com
LinkedIn: Linkedin.com/in/maxclark
Twitter: twitter.com/maxclark

Business Page 
LinkedIn: www.linkedin.com/company/itbrokerdotcom
Instagram: www.instagram.com/itbrokerdotcom
Facebook: www.facebook.com/ITBrokerdotcom
#20MinutesMax #PhoneSystemMigration #CloudTransition #Podcast #ITBroker #Insights

Rolling out a new phone system can be a daunting undertaking for health centers, especially because it involves call center personnel as well as office managers, medical assistants, and IT staff. During the pandemic, this pivot was especially important to support staff who found themselves shifting to remote work or bouncing between their home and office workstation. West County Health Centers made this leap, switching from traditional phone hardware and a reliance on telecom engineers to internet-based phones and a cloud-based system. Its leaders confirm it was a challenging endeavor, but one that was well worth it in the long run.

Here’s where you can learn more about the people, places, and ideas in this episode: 

• Summer Penn, Director of Clinical Informatics at West County  Health Centers
• Dialpad, an all-in-one voice -over-IP (VoIP) cloud-based platform that provides voice calling, messaging, and meetings
• Technology Hub, a CCI program that helps organizations vet, pilot, evaluate, and spread innovative digital health solutions targeting Medicaid markets and historically underinvested communities.

© 2022 Center for Care Innovations. All Rights Reserved.

www.SCHouseCalls.com

www.HouseCallsGA.com

www.MainStreetPhysicians.com

www.SCHomeRx.com

www.thedisruptedpodcast.com

www.experiencinghealthcare.com