Explore " phone tree" with insightful episodes like "Teachers' Kids", "Dialing up better customer service with conversational AI", "Phone trees, Laotian immigrants and COVID-19" and "Solar Powered Video Game Console Purse | AwesomeCast 511" from podcasts like ""Kansas QB", "Speed to Modern Tech", "The Times: Essential news from the L.A. Times" and "AwesomeCast: Tech and Gadget Talk"" and more!
In this episode, the QBs recall what it was like to be the kids of teachers. On the one hand, keys to the gym. On the other hand, no getting away with anything. And on the other hand . . . keys to the gym.
It’s a common refrain on customer care lines. “Press one for billing”. But if the question doesn’t fit the phone tree, it can mean long waits on hold for help. In the healthcare industry, these interactions can be frustrating at best and life threatening at worst.
In this episode host Tori Weldon explores the challenges many patients face in accessing health information, and how conversational AI-technology and natural language processing are being used to answer complex questions accurately, without ever having to wait on hold.
You’ll hear from Wesley Hawkins, a cystic fibrosis patient and advocate, and Caitlin Donovan, Senior Director at the National Patient Advocate Foundation, about the frustrations patients face in navigating complicated health insurance and administration systems. You’ll also hear from the technologists at KPMG, Carl Marrelli and Arthur Franke, who helped develop an AI-powered automated voice response system (AVR) that is able to match human speed and accuracy in responding to patient calls.
Speed to Modern Technology is an original podcast from KPMG. For more details on this episode, including transcripts, links and speaker bios, go to listen.kpmg.us/TechPodcastPatientCalls.
The Laotian community in California is not large enough to support newspapers or television news programs in Lao, leaving monolingual immigrants especially isolated. So these immigrants have created elaborate phone trees with designated leaders that can spread important information to thousands of people within an hour. In sprawling California suburbs, the phone trees are an attempt to re-create village networks from back home. And it's a crucial service — one that's especially important because there are not enough Lao speakers for government agencies to translate fliers, as is often done in Spanish, Chinese, Vietnamese and Korean. For instance, some Laotians did not know a COVID-19 vaccine existed until they received a call from the phone tree. On today's episode, our host is L.A. Times entertainment reporter Tracy Brown, and our guest is Times Metro reporter Anh Do.
More reading:
Elaborate phone tree links Laotian immigrants to COVID info, one another
Column: Laotian Americans’ stories are obscured by history. That’s why we need ethnic studies
San Diego’s Laotian community pushes for a place in California history books
This week’s episode brought to you by Slice on Broadway, and Sidekick Media Services.
Chatting the tech news of the week including a solar Game Boy, Apple's latest event announcement, and Fall DIY in Animal Crossing with Katie Dudas, John Chichilla and Mike Sorg!
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