professional services

It’s often been said that seeing is believing, and this is certainly true in legal proceedings. Ever since movies were first allowed into a courtroom, film and video have provided a reliable way of capturing reality and presenting it as evidence. Who knows how many people have been convicted or exonerated on the basis of images on a screen?

In these two stories, Architects find themselves confronted by “video evidence” that may reveal either guilt or innocence. And neither is certain. 

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Thank you for listening.

The Big Themes:

• Purpose-built solutions centered on people: Managing resources to deliver for customers can be a challenge for companies with large services organizations. Certinia's solutions are purpose-built, focusing on the people and the service economy business, rather than product ID, which was formerly considered to be the "center of the universe."
• Synchronous process flows: When looking at process flows, most companies find that they have silos of automation, and the "as quoted" verse "as delivered" aspects generally are not in alignment. "By having a system that runs all the way from opportunity to renewal, we [Certinia] bring those things into alignment with each other and have the "as quoted" and "as delivered" very much in sync with each other," notes Brown.
• Automation to enhance opportunity: When speaking with service economy workers, it is clear that "low-value work makes them crazy." Automating this work enables service economy workers to do more of what they love, like being in front of customers and providing "intellectual horsepower." Certinia applies automation as a means of optimizing the employee experience, too, and having a "great, enriched career journey."

The Big Quote: "We are, kind of, starting a new chapter in our company's history with the rebranding to Certinia... and everything that we've developed up to now is widely increased the aperture of who we are. If you look at it across the spectrum of all those different products, we now are a full end-to-end provider. And hence, Certinia, as our new name. And we think it probably reflects not only the company we are today, it's the company we aspire to be. And so working with the large customers and the mid-tier customers that we have, we listen very carefully to what they need to get certainty in their environment, how to manage the very large and complex services organizations, and ultimately to have success. So we think the rebranding is the next chapter of our history, we think it's a really important thing to do, because it reflects the nature of who we are. But more importantly, we see big things in our future."

With a new year comes a renewed focus on ESG from all who commit to it, but have the financial industry’s efforts been overly focused on the environment, leaving social and governance by the wayside.

Behind every ESG effort must be good data to convey environmental commitments and the risk surrounding them, a point not lost on Tata Consultancy Services Partner, Navin Rauniar.

Navin joins Jawad Akhtar on FinTalk to discuss social value metrics, SS3/19 impacts, and the importance of good data standards in any ESG endeavours.

This episode of The VERMEG podcast covers:

• Metrics of social value, such as gender equality and diversity & inclusion 
• How poor data surrounding collateral played into the cause of 2008’s financial crisis
• SS3/19’s impact on financial risk surrounding environmental commitments and policies
• Finding the balance between risk and reward in the markets following The Edinburgh reforms in December