red box

This week, the guys are still trying to shake off their #postcondepressionera and decide to cover Halloween to cheer themselves up! Gary and Taylor find they're both nostalgia nerds for holidays, and share some of their favorite Halloween traditions. Then they jump into a People Magazine list of the top 31 Halloween and Horror movies to stream in October, since we don't have any new TV to watch aside from Loki...And Ashoka...and Chucky...okay there are some things, but movies are fun too! Besides, we pay for all these streamers might as well use them. All that and more on this week's Dragon Con Survival Guide!

Gary and Taylor, lifelong friends and self-proclaimed Dragon Con/Convention experts, talk tips and hacks to get the most out of your con experience - while saving as much money as possible – and whatever nerdy stuff crosses their minds. Save more at cons to spend more at cons! New episodes drop every Saturday.

Find DragonCon Survival guide on Facebook or Instagram, leave us a voicemail at ‪(404) 721-3586‬, email us at Gary or Taylor @Dragonconsurvivalguide.com, or shout to the DragonCon gods in Downtown Atlanta at 2 AM.

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DragonCon Survival Guide is a Top Wop Studios Production.

The primary communication method used between businesses and their customers is still voice. The rise of omnichannel communication has increased the mediums by which customers can communicate, but voice still leads the way providing the richest interactions. Being able to fully utilise and analyse the data gleaned from voice interactions is critical for businesses to understand and enhance their own performance. Red Box is a global leader when it comes to understanding and leveraging the power of voice data and in this podcast we explore how it helps some of its partners do exactly that. Red Box provide the crucial data and its partners have worked to develop innovative solutions that can transform business processes. We hear from a selection of Red Box partners about how they use artificial intelligence and machine learning technology to leverage voice data to develop transformative use cases.

Austin filmaker Kirk-O-Matic and Steven Presley discuss the fragmentation of streaming content as Disney launches their forthcoming streaming service. What will that mean for Netflix that currently houses a bundle of Disney's library?--And now with the cancellations of Luke Cake and Iron Fist we may already be witnessing the repurcussions of the fallout.

Also on the heels of Surviving R Kelly on lifetime we look back at what R Kellys christmas album which is a real thing might sound like??

As part of the submissions for the inaugural UC Awards we spoke to award nominee Red Box about their year so far, the main industry trends impacting them, and their plans for 2019. Their CEO Richard Stevenson joins Patrick on the podcast. Richard gives us a brief history of Red Box and explains how they have transformed into one of the world's leading voice capture and analytics specialists. The use of voice data is changing and Red Box are at the forefront of the new frontier in terms of analytics and insights.

Omnichannel communication is one of the hottest trends within unified communications and collaboration technology but in today's episode we focus on voice. The most traditional communication method between customer and organisations voice is still the most important tool in customer service. Red Box Recorders specialise in voice capture and understand the use of voice more than most so we put our questions to them to try and understand more about how it has developed historically.