retailwire

Ever wondered how a hilarious misstep in placing a manual order could lead to some serious career development? Well, our guest Neil Saunders, Managing Director of Global Data Retail, did just that. Neil shares his journey through the retail industry, from his humble beginnings at John Lewis to his current role, and highlights a memorable ordering blunder that changed his perspective and fueled his passion for improving retail systems.

We've all been told the importance of honesty, but have you ever considered the power of speaking your opinion in the world of retail? Neil stresses the value of transparency and open dialogues, a philosophy that has led both to his personal growth and to advancements in the industry. Listen as we delve into the importance of understanding data for businesses and how storytelling plays a crucial role in data analysis.

What does the future hold for AI and technology in retail? We explore this intriguing topic, touching on the pros, cons, and the potential this tech holds to revolutionize the consumer experience. We even delve into the implications of Amazon One's palm recognition technology. Rounding off our discussion, we ponder on the importance of living in the present and how growing older impacts one's perspective. This insightful conversation is sure to provide you with a new lens to view the dynamic world of retail. Don't miss out!

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Connect with Neal on LinkedIn: https://www.linkedin.com/in/neilretail/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Strap in for an enlightening dialogue with the dynamic Allison McCabe, a respected member of our BrainTrust. Allison's retail journey, which started from Allied Department Store's executive training program, has culminated in her becoming the Director of Retail Technology at Invista. Prepare to be inspired as we unpack her personal life, transition from executive training to consulting, and her global experiences in different retail cultures. 

As we peel back the layers in the second segment, Allison's insights on the importance of understanding customer needs and embracing change in the retail industry will leave you enlightened. Learn from her mantra of avoiding the "that’s not the way it’s been done before" mindset and discover the importance of trying new things in this ever-evolving industry. Listen closely as she shares her consulting experiences and how she leverages her unique background to breathe fresh perspectives into her work.

We proceed to traverse through exciting retail trends with Allison, where she reveals her favorite brands and the importance of inventory investment. Tackle the challenge of returns head-on with Allison's practical solutions. To those just starting out in the industry, there's a nugget of wisdom she leaves for you: "Don't try to do it all alone, and never hesitate to ask for help". And don't rush off after the interview - stick around for some thrilling updates and sneak peeks into our upcoming episodes!

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Connect with Allison on LinkedIn: https://www.linkedin.com/in/allisonnevinmccabe/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

What happens when you mix the passion for pets and the power of retail? Meet Kristin Shane, Chief Merchandising Officer at PetSmart, who's going to share her insights on this compelling synergy. With her rich career history, including consulting at Accenture and running diverse departments at Target, Kristin unveils some powerful narratives on the resilient pet industry during the pandemic. Did you know that people's emotional bond with their pets led to an increased demand for pet accessories and travel products? Interesting, right?

Now, imagine entering a store where your furry friend is more than welcome to choose their own treats or toys. That's the immersive in-store pet experience that PetSmart has to offer. Kristin and I discuss the strategic benefits of having 1600 store locations, the valuable services they provide to pet parents, and how they've adapted amidst the volatile market. We also explore the world of quality pet products and how PetSmart is committed to delivering value for money while resonating with pet owners' values.

But that's not all! Kristin will also shed light on PetSmart's footprint in the community. Their active role in supporting pet care, through initiatives like PetSmart Charities and the Chance and Lucky line of stuffed animal toys, is truly admirable. Plus, get ready to dive into the future of PetSmart and their proprietary brand Arcadia Trail, designed for adventurous pets and pet parents. So, plug in your headphones and join us on this fascinating journey into the world of pets and retail.

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Follow Kristin on LinkedIn: https://www.linkedin.com/in/kristinshane/

Learn more about PetSmart, including how to join their 60million+ Treats Rewards members, here: https://www.petsmart.com/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome to our latest podcast episode where we're thrilled to present Liza Amlani, a powerhouse in the retail industry, who brings with her a wealth of experience from working with big-league brands such as Nike, Holt Renfrew, Ralph Lauren, and Accenture. Now leading her own organization, The Retail Strategy Group, Liza brings her sharp insights and retail acumen to our conversation. We kick off with a deep dive into Liza's journey, peppered with personal anecdotes of her London upbringing, which sowed the seeds of her retail passion.
 
Unpacking Liza's experiences, we venture into a candid discussion around a failed private label program she was part of, which underlined the importance of the consumer voice. This narrative unfurls into a thought-provoking discussion about the need for brands to form meaningful connections in an ever-saturated retail market. Stay tuned as Liza elaborates on the vital role of consumer insights in the product creation process, and how these insights can lead to products that truly resonate with customers.

Finally, we touch base on the dynamic landscape of the retail industry, where Liza stresses the necessity of assortment planning, and staying responsive to shifts in trends and buying behavior. She also highlights her belief in the need for innovation in retail processes and the potential of AI and machine learning to revolutionize retail. Listen in to Liza's perspective on the exciting developments in material innovation, and the potential of breaking down silos within the retail industry. Don't miss out on this enlightening chat, brimming with actionable insights for everyone in the retail industry.

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Connect with Liza on LinkedIn: https://www.linkedin.com/in/lizaamlani/

Learn more about Retail Strategy Group: https://www.retailstrategygroup.com/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Are you ready to unlock the mysteries of the retail world? We certainly are! This episode is a fascinating exploration of the industry, featuring a candid conversation with retail tech advisor Ricardo Belmar. Ricardo's insights from his own journey into the retail industry, which he amusingly stumbled upon, are genuinely enlightening. Let's buckle up and appreciate the significance of good wi-fi in stores through Ricardo's experiences, and understand why executives need to step from their ivory towers into the retail environment.

As we navigate the bustling streets of the retail landscape, we find ourselves in the heart of the diverse establishments in the DC area. It's fascinating how the pandemic has laid bare the concentration of certain retail establishments, shedding light on the essential need for right-sizing stores in strategic locations. From Walmart's sprawling presence across the US to Macy's acquisition strategy that resulted in a surplus of stores - we cover it all. We even take a detour to explore why some areas are surprisingly Apple Store-free.

The episode takes a riveting turn as we dive into the world of AI technology in retail, particularly its role during the pandemic. Ricardo guides us through the labyrinth of AI's use in retail, from how it was leveraged by retailers to how tools like Microsoft Teams were used for innovative solutions. He beautifully illustrates the use of AI and machine learning in creating new products and services, and delves into the potential of influencer partnerships. Ever wondered about the impact of AI on jobs? We've got you covered. As we bring the episode to a close, we dwell on the importance of relationships in retail. Trust us, you don't want to miss this one!

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Connect with Ricardo on LinkedIn: https://www.linkedin.com/in/rbelmar/

Check out Ricardo's podcast, The Retail Razor Show, co-hosted with Casey Golden: https://redcircle.com/shows/retailrazorshow

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Prepare to be enlightened as we spend some quality time with Dave Wendland, a recognizable figure in our BrainTrust. This fascinating individual, born and raised in Green Bay, Wisconsin, has journeyed through a noteworthy career trajectory. From a humble beginning as the Director of Marketing for Applied Computer Research to the illustrious position of VP of Strategic Relations for HRG Group, Dave's story is rich with valuable insights. We delve into his life, exploring his passion for technology, his profound understanding of the retail industry, and how his hobbies shape him into the person he is today.

As we tread further, you'll get an exclusive front-row seat to the evolution of retail and technology over the past three decades, as narrated by Dave. His experiences, challenges, breakthroughs, and ‘don’t say no’ attitude are motivational. Dave's father's wisdom has been a guiding light for him, illuminating his path to success. His ability to embrace change and innovation has not only helped him navigate the ebb and flow of the retail industry but also redefine his career along the way.

In the final act of our dialogue, we analyze the pandemic's influence on the beauty and pet sectors, and how retail titan Walmart is reacting to the ever-changing landscape. We'll also discuss the leadership traits of Walmart CEO Doug McMillon, and how seemingly unrelated experiences like group activities, waiting tables, and improv can mold successful leaders. So buckle up and join us as we navigate the future of retail, underscoring the importance of agility and innovation in this dynamic industry!

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Connect with Dave on LinkedIn: https://www.linkedin.com/in/davewendland/

Check out Hamacher Resource Group: https://hamacher.com/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

We're thrilled to have Cathy Hotka on the show today, a seasoned veteran in the retail industry whose career journey is nothing short of remarkable. From her days as VP of Information Technology for the National Retail Federation and a congressional liaison for the White House, to her unique insights as a sixth-generation native Washingtonian, Cathy's story is nothing but fascinating. Her progression in the retail industry is a testament to her resilience - starting out as Fritz Mondale's receptionist, she has gone on to make significant strides in the industry, including running the CIO Council for Big Oil CIOs and creating the NRF CIO Council.

In our conversation, Cathy sheds light on the creation of the StoreOps Council and the profound effect it has had on the retail industry. Through her unparalleled insights, we examine the importance of networking and benchmarking in the retail space, and the role it plays in improving the industry and customer experience. Cathy also unveils how her single person consultancy has redefined the expectations for networking opportunities and brought about an open exchange of ideas and resources.

Our discussion wouldn't be complete without touching on the future of retail - Artificial Intelligence (AI). Cathy shares how AI has been instrumental in revolutionizing the customer's experience at CarMax, from creating comprehensive descriptions of their cars to personalizing the shopping experience. If you're curious about the impact of AI in the retail sector, Cathy's insights are a must-listen. Plus, we explore the potential that lies in having a single person consultancy and networking opportunities in retail. Subscribe for more intriguing discussions on the retail industry!

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Connect with Cathy on LinkedIn: https://www.linkedin.com/in/cathyhotka/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Imagine that you could understand the world of affiliate marketing better, learn about key players in the ecosystem, and get insider tips from the top minds in the field. Well, you're in luck! Join us in conversation with Evan Johnson from Admitad, a tech-whiz with a teaching background, who is revolutionizing this landscape. With his unique perspective and Admitad's innovative approach, we're tearing down the jargon and complexity to make affiliate marketing more approachable for you.

In a world where transparency is paramount, we delve into new laws and regulations around consumer data. We discuss how brands are deepening their relationships with their affiliates and the incentives used to drive better performance. Evan helps us unpack the legal and financial intricacies of international affiliate marketing, highlighting how Admitad eases this burden for brands. Plus, we get a sneak peek into their cutting-edge machine learning algorithm that is enabling faster payouts.

Finally, we get into the real-life stories of success and upcoming trends in affiliate marketing. From online ticketing services to fitness and supplement brands, Evan shares some of the latest triumphs in the field. We discuss how successful brands invest in communication and offer unique incentives to their top-performing affiliates. So, buckle up and get ready for a deep-dive into the world of affiliate marketing with Admitad.

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Connect with Evan on LinkedIn: https://www.linkedin.com/in/evan-johnson-a2081062/

Learn more about Admitad/Mitgo: https://www.admitad.com/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

What’s the secret to navigating a career that spans a fascination with business from childhood, pioneering work in geographic information systems, and community engagement? We had the privilege of sitting down with Brian Numainville - a member of our BrainTrust, Principal at The Feedback Group - who unveils his personal journey, filled with insightful stories and practical advice. From branding and marketing a research department for Nash Finch Company's corporate stores to creating a community program 'Feeding Imagination', Brian’s professional journey is one you’ll not want to miss.

In the throes of 2023, we grapple with some of the most pressing issues facing the retail industry. Brian sheds light on how inflation, food price inflation, and the challenges of employee retention and attraction are impacting retail and how organizations are typically responding. But it's not all doom and gloom. Our conversation brings to light the importance of listening to employees, fostering a culture of communication, and effectively addressing these issues in practical ways.

Wading into the waters of technology, we engage in a fascinating discussion about the advances in AR and VR. In his leadership role at The Feedback Group, Brian provides insightful perspectives on AI advancements and the sociable aspects of VR. We also explore the power of podcast platforms and the role they play in fostering engaging conversations. By the end of this chat, you’ll be left with a greater understanding of the retail landscape in 2023, the potential of technology in the industry, and some food for thought on taking a leap towards your future. So, plug in your earphones and let us take you on this informative journey!

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Connect with Brian on LinkedIn: https://www.linkedin.com/in/numainville/

Check out The Feedback Group: https://feedbackgroup.com/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Have you ever wondered about the journey of a retail industry maven? Join me as I sit down with the dynamic Shelley Kohan, whose fascinating career started on the sales floor at Bloomingdale's and led to the lecture halls of the Fashion Institute of Technology. Shelley, who is also the Chief Strategy Officer at the Robin Report, Senior Contributor in Retail at Forbes, and the CEO and Founder of Shelmark Consulting Incorporated, unveils not just her journey into the retail world, but also how she has revolutionized the learning experience for her students with her commitment to updating course content according to the industry's rapid changes.

While we chat about her early days, Shelley takes us on a global tour, recalling her experiences growing up in Japan, Iran, and Germany. This rich multicultural background has shaped her understanding of the retail industry and how she deals with the constant changes this dynamic field presents. As we delve deeper into our conversation, you'll find Shelley's insights on the retail industry's challenges, especially in the aftermath of the pandemic, highly illuminating. She underscores the importance of embracing innovation and offers a candid look at how the pandemic has spurred the industry into rapid technological adaptation.

Ever pondered about how artificial intelligence can revolutionize retail? As we look into the future, Shelley and Brian delve into the transformative potential of AI. Listen to Shelley's intriguing examples of how AI can help make swift, precise decisions and reshape the conventional wholesale-retail model. We also discuss the future of customer experience in retail, underlining the significance of balancing physical retail and online shopping. To ensure you don't miss out on any of our enlightening future episodes, remember to hit the subscribe button!

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Connect with Shelley on LinkedIn: https://www.linkedin.com/in/shelley-e-kohan-310b9612/

Visit Shelley online: https://retailshelley.com/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

What if the traditional retail shopping experience you've known is rapidly changing, influenced by technology, and the impact it's having is not just on our shopping habits, but on human interaction overall? This is the intriguing narrative we explore in a thoughtful conversation with our special guest, Mark Self, President/CEO of Vector Textiles and a seasoned technology veteran. Mark brings a unique blend of experiences in tech, sales, marketing, and business development.

This episode navigates the changing landscape of retail, how customer-clerk interactions have been replaced by self-checkouts and delivery services, and how these changes are shaping younger generations. We delve into how social media is impacting their confidence in presenting and interacting with people. Mark also shares his insightful experience mentoring high school students in technology, reminding us that mentoring is an effective way to bridge the gap between formal education and practical application.

Further into our discussion, we contemplate the value of liberal arts education in a technology-driven world, arguing for the importance of soft skills in the language of technology. We contrast our personal customer service experiences, emphasizing why well-trained staff can lead to a more immersive customer experience. Finally, we reiterate the importance of rehumanizing retail, reminding us that technology should not replace person-to-person interaction. Join us on this thought-provoking journey that redefines the traditional retail experience.

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Connect with Mark on LinkedIn: https://www.linkedin.com/in/marklself/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Get ready to revolutionize your understanding of brand identity in a digital world. We promise you won't look at Direct-to-Consumer (D2C) strategies the same way again after hearing from our esteemed guest, Sonal Gandhi, Chief Content Officer at The Lead Innovation Summit. Drawing on her rich experience with big names like Macy's and eBay, Sonal shares insider insights on how established brands have successfully navigated the crowded marketplace to foster a unique identity and own their customer relationships. You'll be fascinated by the engrossing case studies of brands like Away Travel, Psycho Bunny, Nike, Lululemon, and LiquidDeath, who have deftly used their unique identities to stand out.

But our enlightening conversation doesn't stop there. We delve into the future, discussing the evolving shopping experience and how brands can seize growth opportunities in this rapidly changing retail landscape. From creating immersive customer experiences to answering the call for sustainability, Sonal gives us a glimpse into the future. We touch on the innovative ways brands use their physical presence to articulate their identity and create engaging content for platforms like TikTok and Instagram. So, if you've ever wondered how to create a brand that compels, connects, and sticks, this episode is your guide to breakthrough insights and industry trends.

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Connect with Sonal on LinkedIn: https://www.linkedin.com/in/sonal-gandhi-2ba76a2/

Learn more about The Lead Innovation Summit: https://the-lead.co/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Get ready for an engaging and lively episode of The RetailWire Podcast as host Brian  Crum welcomes David Spear, the dynamic former senior partner at Teradata and current vice president of professional services at NCR Corporation. Join the conversation as they dive into David's impressive career journey, spanning Fortune 100 and 500 companies, and discover his fascinating hobbies outside of work, including his CrossFit adventures, golfing escapades with his sons, and his pursuit of crafting the perfect old fashioned cocktail during the challenging times of COVID-19.

Hold on tight as they explore the incredible impact of the digital revolution, uncovering the limitless potential of data analytics across all industries. Brace yourself for insights on how technology is continuously evolving, particularly in the retail landscape. They reveal the secret sauce behind successful companies like 7-Eleven in the Asia Pacific region, emphasizing the significance of catering to local markets and demographics.

Prepare to be inspired as Brian shares his own career trajectory, revealing the pivotal role of determination and perseverance in achieving success. Unlock the keys to a thriving future as they discuss the essential skills of data analytics and staying ahead of emerging technologies for aspiring professionals entering the workforce.

The transcript will take you on an exhilarating ride, unpacking the importance of data analytics, digital transformation, and the intriguing world of artificial intelligence (AI) in the retail industry. Marvel at the realization that every company has become a data company, and discover how a deep understanding of these areas can propel your career to new heights. Hold your breath as they delve into the upsides and downsides of AI, tackling the pressing issue of privacy concerns in this data-driven era.

Listen closely as their guest, David Spear, shares invaluable advice on problem-solving, revealing the secrets of failing fast and employing the 80/20 Rule to optimize your time. Embrace the power of curiosity as he encourages you to ask bold questions and approach challenges from multiple angles, leading to groundbreaking solutions. And hey, if you're eager to connect with David, he's just a click away on LinkedIn. Just make sure to mention that you heard about him on The RetailWire Podcast, so he knows you're not there for a sales pitch!

Before bidding adieu, the hosts make sure to remind you to hit that subscribe button and leave your thoughts in the comments section. Who knows? Your comment might just snag a spot in a future episode, giving you the chance to shine in the RetailWire community.

So, get ready for an exhilarating ride as The RetailWire Podcast invites you to explore the dynamic world of data analytics, digital transformation, and everything in between. Let's dive in!

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Connect with David Spear: https://www.linkedin.com/in/david-spear-6b82a5b/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome to The RetailWire Podcast, your go-to source for insightful discussions on the latest trends and innovations in the retail industry!

In this episode, our host Brian is joined by a special guest, Jay Fiske from Powerhouse Dynamics. Together, they dive into the fascinating intersection of sustainability and technology and explore how automation can revolutionize energy management for retailers.

Brian and Jay share a mutual passion for sustainability and discuss the pivotal role technology plays in achieving energy efficiency and cost reduction in the retail sector. They delve into the practical applications of automation and how it empowers retailers to save energy, streamline operations, and enhance overall profitability. The conversation also sheds light on the importance of freeing up time and mental energy for store managers, ultimately providing them with peace of mind.

The transcript delves deeper into the benefits of adopting Internet of Things (IoT) technology, particularly in the retail and food service industries. Jay highlights the power of data in enabling businesses to prioritize repairs and maintenance, resulting in significant energy savings and an improved customer experience. Powerhouse Dynamics offers innovative solutions for regional facilities managers, equipping them with the tools to prioritize issues based on business rules and valuable feedback. Their cutting-edge software automates crucial tasks such as temperature monitoring and reporting, allowing staff to devote more time to meaningful customer interactions.

Jay enlightens listeners with an in-depth discussion on Powerhouse Dynamics' groundbreaking technology, which automates energy management processes in retail stores and the food service industry. He shares the company's international expansion plans and their ongoing efforts to integrate additional equipment into their ecosystem, thereby driving further savings and efficiency. Jay emphasizes the transformative impact of automation, freeing humans from mundane tasks and enabling them to focus on their core strengths. Listeners are encouraged to connect with Jay via LinkedIn or email, as he values the opportunity to engage with like-minded professionals.

Powerhouse Dynamics' mission of providing peace of mind through their innovative technology is highlighted, emphasizing the profound positive impact their solutions can have on retailers' operations and overall well-being.

Thank you for tuning in to this episode of The RetailWire Podcast. Be sure to subscribe to our podcast for more enlightening conversations with industry experts like Jay Fiske. Stay informed, stay inspired, and join us on the cutting edge of retail innovation.

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Powerhouse Dynamics is a leading provider of Internet of Things (IoT) solutions for multi-unit retailers, restaurants and other commercial organizations. These include the SiteSage® platform to help retail operators reduce energy expenses, manage equipment assets and gain more operational transparency, among other benefits.

Powerhouse Dynamics: https://powerhousedynamics.com/

Follow Powerhouse Dy

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome to The RetailWire Podcast, where we dive into the dynamic world of the retail industry! In this episode, our host Brian introduces his guest, David Slavick, co-founder of Ascendant Loyalty Marketing. They embark on a captivating conversation, tracing David's journey from his upbringing in Chicago to his foray into the advertising industry and eventual specialization in loyalty marketing.

As the discussion unfolds, David shares memorable encounters with influential figures along his career path, including an ad man he encountered during his old drugstore job and Billy Payton, the visionary behind Neiman Marcus' renowned encircle program. The conversation explores the realm of personalized shopping services, rewards programs based on customer spending, and the added benefits of free shipping and easy returns policies.

David delves into his wealth of experience in loyalty marketing, shedding light on his work with Briarly and the key principles that drive successful loyalty programs. He emphasizes the significance of personalization and relevancy, cautioning against relying solely on discounts. Effective analytics and strategic implementation of data insights are also highlighted as crucial factors in loyalty program success. David offers valuable insights on the careful considerations needed when implementing subscription programs, warning against blind adoption without thoughtful examination of customer implications and the ability to deliver on promises.

Delivering value to customers through subscription models takes center stage as David stresses the importance of avoiding customer disappointment and churn. The conversation also explores the power of hindsight analysis, where retailers evaluate their performance and seek feedback to continuously improve. David's excitement for the potential of AI tools and coalition programs as loyalty strategies is palpable, with an emphasis on sustainability and establishing emotional connections with brands. Reflecting on his journey, David shares advice he would offer his younger self, including early investment in the stock market and remaining open to emerging opportunities.

Listeners are treated to additional wisdom from David, the founder of Ascendant Loyalty. He encourages listeners to seek advice from trust lawyers for the benefit of their children, advocates for innovation and taking breaks to foster creativity, and emphasizes the importance of embracing failure as a catalyst for growth. David invites listeners to connect with him on LinkedIn or through his company's website, AscendantLoyalty.com. He expresses his gratitude for being part of the BRAINTRUST and RetailWire platforms, and encourages listeners to subscribe and leave comments for future episodes of The RetailWire Podcast.

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Connect with David Slavick: https://www.Linkedin.com/in/DavidASlavick/

Learn more about Ascendant Loyalty Marketing: https://AscendantLoyalty.com/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome to The RetailWire Podcast! In this episode, our host Brian engages in an insightful conversation with Phil Chang, a fractional CMO and COO, who specializes in providing temporary expert help to companies in marketing and operations.

During the interview, Phil explains his role in identifying goals and solving problems for businesses. He emphasizes the importance of understanding consumers' emotional truth and how it shapes effective marketing strategies. The conversation delves into the significance of data in decision-making and the role it plays in driving successful retail operations.

Beyond his expertise, Phil shares his experience in teaching, podcasting, and consulting, offering a well-rounded perspective on various aspects of the industry. The discussion even touches on topics like cooking, recipes, and the sustainability of micro-ground tea.

As the conversation progresses, Phil provides advice he would give to his younger self, highlighting the importance of continuous learning, curiosity, and maintaining a clear vision and identity for companies.

Wrapping up the episode, Brian and Phil discuss future conversations and how listeners can get in touch with Phil for further discussions and insights.

Thank you for tuning in to this episode of The RetailWire Podcast, where we explore the dynamic world of retail through engaging conversations with industry experts like Phil Chang. Stay connected and be on the lookout for more captivating episodes that provide valuable insights and wisdom to help navigate the ever-evolving retail landscape.

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Connect with Phil Chang: https://www.linkedin.com/in/retailphil/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome to The RetailWire Podcast, where we dive into the fascinating world of the retail industry! In this episode, our host Brian Crum introduces our esteemed guests and members of the BRAINTRUST by RetailWire: DeAnn Campbell, Phil Chang, and Carol Spieckerman. After some friendly banter about their weekend plans, they give us a sneak peek into the exciting topics we'll be exploring in upcoming episodes.

The discussion begins with an exploration of organized crime in the retail world. The panel debates whether a new approach is needed to combat this issue, with differing perspectives on punishing perpetrators versus focusing on cutting off demand in online marketplaces. They highlight the need for legislation to catch up with the evolving reality of retail crime trends and the challenges posed by different jurisdictions and laws.

Moving on, the conversation shifts to the role of AI in customer service. Opinions vary on how AI can enhance human interactions while addressing concerns about potential job displacement. They also discuss the benefits and risks of AI in email marketing campaigns, including the generation of convincing fake phone calls for scams.

The episode takes an interesting turn as the panel delves into the topic of tipping. They explore the impact of the COVID-19 pandemic on tipping percentages and the sustainability of excessive tipping practices. The speakers also discuss the importance of leaving a positive last impression on customers.

Finally, the debate around firing store associates for their social media posts wraps up the episode, referencing a recent incident involving Gucci. The conversation then focuses on the significance of setting brand standards for employees on social media. The panel emphasizes the value of educating and training employees while promoting positive behavior rather than imposing blanket bans. They explore how high-profile firings can affect a company's reputation and stress the importance of understanding associates' experiences to improve overall performance.

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Read the Discussions We Talked About:

Does Retail Need a New Approach to Fight Organized Crime?

Will Generative AI Improve Customers’ Experiences Interacting With Retailers?

Will Self-Checkout Tip Prompts Prompt a Tip Backlash?

Should Store Associates be Fired for Posting on Social Media?

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Connect with Brian Crum: https://www.linkedin.com/in/briancrum/

Connect with DeAnn Campbell: https://www.linkedin.com/in/deanncampbell/

Connect with Phil Chang:

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome back to The RetailWire Podcast! In this installment of our "Meet the BRAINTRUST" series, our host Brian Crum interviews the insightful DeAnn Campbell, a consultant associated with AAG.

During the episode, DeAnn shares her expertise in strategy and insight development within the retail industry. She highlights the significance of creating a positive shopping experience by effectively communicating with customers, sharing compelling product stories, and minimizing energy-draining elements for shoppers. DeAnn provides valuable advice on embracing uniqueness and communicating ideas in a clear and impactful manner.

The conversation expands to touch on various topics, including social media burnout, the role of AI in the retail industry, and the transformative potential of generative AI.

DeAnn's diverse background is also revealed, as she shares her experience of being born in the United States and living in Guatemala for a significant period of time. Her unique perspectives add depth to the discussion and provide valuable insights into the global retail landscape.

Throughout the episode, the exceptional talent of the BRAINTRUST is acknowledged, highlighting their expertise and contributions to the retail industry.

Thank you for joining us on this episode of The RetailWire Podcast, where we continue to bring you engaging conversations with industry experts like DeAnn Campbell.

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Connect with DeAnn Campbell: https://www.linkedin.com/in/deanncampbell/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome to another episode of The RetailWire Podcast! In this installment of our series "Meet the BRAINTRUST," our host sits down with Brian Cluster, a valued member of the BRAINTRUST in the retail industry.

During the interview, Brian Cluster shares his expertise in category analytics and promotional analytics, shedding light on the importance of understanding the origins of data as an analyst. He emphasizes the need for newcomers to the industry to acquire cross-functional knowledge within their company, enabling them to have a broader perspective on the retail landscape.

Continuing the discussion, Brian highlights the significance of maintaining a student mindset and constantly seeking opportunities for learning and growth. Drawing from his own experiences, he also shares his passion for fishing and underscores the power of storytelling in marketing.

As the episode concludes, our host encourages listeners to subscribe to the podcast and leave their comments and feedback. Your engagement is vital to shaping future discussions and ensuring that we continue to provide valuable content to our audience.

Thank you for joining us on this episode of The RetailWire Podcast, and stay tuned for more insightful conversations with industry experts like Brian Cluster.

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Learn about Stibo Systems in Retail:  https://www.stibosystems.com/industries/retail

Connect with Brian Cluster:  https://www.linkedin.com/in/briancluster/

Interested in Toastmasters?  Be a guest at San Diego’s Leadership Builders Club:  https://www.toastmasters.org/Find-a-Club/00009550-leadership-builders

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.

Welcome to another exciting episode of The RetailWire Podcast! In this episode, our host Brian is joined by Patricia Waldron, the founder of Vision First and a member of our esteemed BRAINTRUST. Together, they delve into the world of retail and the transformative power of new technologies like generative AI.

Patricia shares her extensive background in the retail industry and how she assists companies in developing clear brand strategies that align with their goals. The conversation revolves around the current state of retail and the immense impact that technologies like generative AI will have on the industry.

The key takeaway from their discussion is the importance of continuously auditing processes to effectively incorporate these new tools. Patricia emphasizes the need for carefulness and vigilance in the use and interpretation of new technology. They also touch upon the ethical considerations surrounding the implementation of these technologies, stressing the importance of viewing them as just tools and not as replacements for human interaction.

The episode further explores how user-generated content will be significantly impacted by these new technologies, requiring thorough assessments of authenticity, source, purpose, and more. Balancing both front-end (consumer-facing) and back-end (fulfillment) processes emerges as a crucial factor for success in retail.

Throughout the conversation, Patricia highlights the qualities that successful leaders in retail should possess—curiosity, competency, and humanity. They also discuss how being the first to market doesn't guarantee long-term success, emphasizing the value of learning from fast followers.

Patricia is an active participant in RetailWire discussions on LinkedIn, where she engages with others and shares her insights. To stay informed and gain more valuable insights from Patricia and other business leaders, make sure to subscribe to our podcast.

Thank you for joining us on this episode of The RetailWire Podcast, where we explore the ever-changing landscape of the retail industry with industry experts like Patricia Waldron.

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Connect with Patricia Waldron: https://www.linkedin.com/in/patricia-vekich-waldron-61947b2/

RetailWire is the retail industry's premier source for news, analysis, and discussion. With a focus on the latest trends, technology, and consumer behavior, RetailWire provides a platform for industry experts and thought leaders to share their insights and perspectives. Whether you're a retailer, supplier, or service provider, RetailWire is your go-to destination for staying informed and ahead of the curve.

Be sure to leave us a comment and let us know what you think. You might even hear your comment read on the next episode!

To learn more, or to join our Daily Discussions, visit RetailWire.com.