startup-tips

This story was originally published on HackerNoon at: https://hackernoon.com/things-i-wish-i-knew-before-starting-my-1st-startup.
I wasted at least 5 years building stuff nobody needed.
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I wasted at least 5 years building stuff nobody needed.

This story was originally published on HackerNoon at: https://hackernoon.com/key-early-stage-saas-customer-support-strategies-for-business-success.
Get tactical early-stage SaaS customer support strategies for your business success.
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This story was written by: @vicloskutova. Learn more about this writer by checking @vicloskutova's about page, and for more stories, please visit hackernoon.com.

As many as 80% of consumers switch to a competitor following a poor service experience. Customer support should be a foundational element of your SaaS business strategy. Customers who feel supported and valued will likely become long-term advocates for your product, generating invaluable word-of-mouth referrals. Here are the early-stage SaaS customer support strategies for your business.