third tier

Ever wondered what it's like to navigate the twists and turns of the ever-evolving IT landscape while building a supportive community? Join us as we sit down with the remarkable Amy Babinchak, an IT community stalwart, to unravel her journey from managing her own MSP to championing Third Tier. Amy's story is a testament to the adaptability and innovation that’s necessary to thrive in the tech industry. She brings to the table a plethora of insights on how IT professionals can keep their skills sharp and their connections strong amidst rapid technological changes.

The discussion delves into the evolution of ThirdTier from providing technical support to offering peer groups and educational resources. Amy highlights the success of their learning groups, like the Intune group, which focuses on practical implementation and shared learning experiences among IT professionals. 

Amy underscores the value of trusted relationships and open communication within peer groups, contrasting them with casual Facebook groups. The episode explores the challenges faced by IT professionals in balancing personal and professional life, emphasizing the need for genuine support and shared experiences to navigate the complexities of running an IT business effectively.

=== Links from the show

Support for IT Pros: https://www.thirdtier.net/

Intune, MeM, Lighthouse and Defender Facebook: https://www.facebook.com/groups/endpointmanager/

Ransomware and Security Facebook: https://www.facebook.com/groups/294961199808751

Research and Advisory Services: https://techaisle.com/

=== Show Information

Website: https://www.itbusinesspodcast.com/

Host: Marvin Bee

Uncle Marv’s Amazon Store: https://amzn.to/3EiyKoZ

Become a monthly supporter: https://www.patreon.com/join/itbusinesspodcast?

One-Time Donation: https://www.buymeacoffee.com/unclemarv

=== Music: 

Song: Upbeat & Fun Sports Rock Logo

Author: AlexanderRufire

License Code: 7X9F52DNML - Date: January 1st, 2024

Segment One: What's Goin On with You?

Amy's installs windows...also what is your preferred meetings app?

And while we're on the topic of virtual meetings, we talk mics and coaching.

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Segment Two: Question of the Day

Which authenticator app are you using and why?

&

Is the era of the generalist over, or will it be with us forever? 

The MSP generalist needs to become the MSP security generalist

Also, summer’s around the corner. Do you need a $174 high tech water gun?

https://spyra.com/products/spyratwo

MSP business tip: Reduce the number of vendors you are buying from

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Don’t miss this: 
Asigra – Don’t Be the Latest MSP Victim. 

Learn how new ransomware threats put your business at risk. – April 19th –https://mspwebinar.com/does-your-backup-protect-you-against-the-latest-ransomware-attacks/

Register Now:
https://us02web.zoom.us/webinar/register/WN_ruK7Mp77TEaZyIXID96DLQ

NSITSP – Amy B., Karl, & Jeff Ponts – Channel Partners Conference & Expo on May 3rd

Channel Partners Conference & Expo Here:

https://channelpartnersconference.com/

NSITSP – Insurance – Brian Mahon – April 26th 
https://nsitsp.org/event/webinar-cyber-insurance-deep-dive-2023/ 

 

Resources & Links: 

Amy’s Facebook communities
Ransomware, Security, Compliance  and Privacy
https://www.facebook.com/groups/RansomwarePrevention

Intune, MeM, Defender and Lighthouse 
https://www.facebook.com/groups/endpointmanager

Legislation and Regulation 
https://www.facebook.com/groups/MSPRegulationAndLegislation 

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Sponsor Memo: The SMB Online Conference 

Mark your calendars and plan to join us May 17-18 at the SMB Online Conference 2023.

Two full days of content.

More than a dozen speakers.

A special Killing IT Live podcast recording.

And much more.

Every three years, Karl Palachuk and Small Biz Thoughts bring you a spectacular two-day online conference. And they do it right.

Save $100 by registering today at https://smbonlineconference.com

 

 

Amy B has returned from a January in the UK. Brr! That said, we are happy to report that she kept warm and the pubs are a-boomin'...

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Segment One: Five Minutes with a Smart Guy - Dave Seibert! 

It's said humans can only concentrate for a good 15 minutes...Today, we explore five minutes of focus with our friend and renowned smart guy, Dave Seibert. 

Dave Seibert is a leader, author, speaker, and awarded influencer in the technology industry. His 35 year career includes Fortune 50 & 100 corporations, National IT Franchises, Business and Startups. Let's pick at his brain, shall we?

You can pick his brain further at SMB Techfest. We hope to see you there!

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Segment Two: Attaining YOUR Personal Goals & Microsoft Layoffs 

Amy B's peer group is going live! We discuss the simple method that will propell you to success and, to quote Amy, "Make it rain.". Hint, hint: marketing is kind of important.

Speaking of marketing, chatGPT remains relevant: Amy B uses it for content creation. Remember, it's still in beta, so before you blindly chatGPT up your next newsletter, it's best to give it an old fashion peer review. 

Oh yeah...and Microsoft...again. 

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Resources and Links:

For free sign up to the SMB Techfest:

https://smbtechfest.com/go/karl

Karl’s Annual State of the Nation Address 

https://mspwebinar.com/

James Event

http://bit.ly/kernanmastermind

Amy B’s Peer Group

https://www.thirdtier.net/2023/01/02/new-growth-focused-peer-group/ 

 

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Sponsor Memo: Acronis

Every client needs Cyber Protection. But that doesn’t mean service providers have to deploy a jumbled patchwork of solutions to get it done.

Modern protection starts with Acronis Cyber Protect Cloud.

Acronis combines backup, anti-malware, endpoint protection, management and robust ransomware defense all from a single console. That’s why successful MSPs use Acronis to generate more recurring revenue AND reduce churn.

It’s easy to get started at https://acronis.com

:-) 

Host Amy speaks with Heather Johnson

Heather Johnson, MBA, has her background in business consultation and senior leadership.

She co-founded Gozynta in 2018 and became their Chief Operating Officer. Since her arrival, she has developed and executed a successful marketing plan; created a knowledge base; and built a support and sales department. Heather recently became the Vice President of the National Society of IT Service Providers and is their Committee Liason.

Prior to coming to Gozynta, Heather was a co-organizer of the 2015 and 2016 President's Interfaith and Community Service Campus Challenge at the White House which had over 10,000 attendees. She worked with a remote team of organizers from the Department of State, Department of Education, and Georgetown University.

As an extension of the President's Challenge, she organized and led a trip to Southeast Asia. 

Heather was the Human Resource Director of a graduate school for five years where she organized a successful fundraising art and music festival.

 

Resources & Links 
https://www.linkedin.com/in/heather-johnson-gozynta/

www.gozynta.com

And we are launching Gozynta Payments www.gozynta.com/payments

 

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Sponsor Memo: Cisco

Did you know Cisco helps Managed Services Providers directly?

Know about the Cisco Partner 
Program?

Focused on helping partners combine managed services expertise and service creation with innovative Cisco technology and proven go-to-market resources, there’s a program option for you.

With provider pricing, MDF, and marketing resources coupled with Cisco’s leading technologies including Meraki, Duo, and Umbrella, learn more with the link right in the show notes.  
 
https://lnkd.in/gsydMya