088 - Einstein's Wisdom for Improving the Way You Do Things

In this episode of the Grow Your Clinic Podcast, Michael shares his insights on running a clinic remotely and reducing operational reliance on clinic owners. 

He discusses the importance of thinking differently, facing challenges, and embracing imperfections. Michael's experience in supporting startup clinics offers practical advice on sustainable clinic growth. 

Tune in to learn how to think differently and challenge the norm in business and clinic management.


Timestamps
00:37 | Michael's Bio
02:00 | How "The Four-hour Workweek" Inspired Running A Clinic Remotely
05:00 | Transitioning To Remote Leadership 
07:50 | Emotional Vs Physical Presence In Leadership
10:15 | Impact Of Focus Sheets For Efficient Mentoring Sessions
12:50 | Practical Tips For Remote Management And Team Meetings
15:50 | The Mechanics Of Co-consulting (Peer-to-peer Feedback)
18:36 | Common Mistakes In Clinician-to-clinic Owner Transition
24:50 | Creating Trust And Vulnerability In A Team
28:30 | Productivity Hacks And Finding Flow As A Clinic Owner 
35:20 | Transforming Client Experience
38:30 | Mastery And Continuous Improvement
45:00 | Always Bring It Back To Your 'Blue Sky' Vision


Quotes
- "What does your team need and what does your business need? And the answer to those questions is independent of location, right?"

- "We found that method of co-consulting as a really beautiful way to transfer trust [for clients]."

- "If everyone's happy and laughing and smiling, we might have a mental picture that that's good culture, but potentially there's no hard conversations and feedback and actually us getting better as a unit."

- "One hour of inspired work is worth more than six hours of uninspired work"

- "Find what works for you and be open that it's always evolving and you're always getting better at doing it."

- "I wanted to spend three months [remotely working] in Bali a year, [so] that challenged me [to ask] what does my team need to thrive?"

- "You've already set and achieved goals that you said would make you happy."

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Tinashe shares her personal experience of imposter syndrome and struggling financially.

We discuss the importance of seeking advice and support, which ultimately leads to a positive change in life and business. Tinashe reflects on her clinic transformation and how knowing her numbers was the catalyst.

Tune in to hear this inspiring story of overcoming imposter syndrome and success from knowing your worth.

Quotes

• "I've put in so much time and money and effort. Surely there's gotta be an opportunity for me to be able to get some help and some mentorship."
• "Maybe failure is trying to carry everything on your own and not then connecting with others. Maybe that is where things aren't necessarily going to go well for you if you just try to be Atlas and carry the world."
• "But what is your worth? Don't you deserve to sleep at night? Don't you deserve to enjoy your children, to enjoy your pregnancy, to enjoy the holiday that you'd been waiting for for years?"
• "What I love is those numbers ultimately end up in financial resources that you can invest in the client experience, invest in the team experience, and of course, take home something meaningful for you and your family, because that's important."
• "We are a Clinic for Good and we are connecting to people who might not necessarily feel that they can be included in some other mental health spaces."
• "There is only winning or learning, there is no losing."

Timestamps

• 00:00 Intro
• 01:34 Imposter syndrome
• 10:15 Mindset shift from debt to resourcefulness
• 12:13 Choosing to invest in mentorship
• 15:35 The first meaningful action towards clinic growth
• 18:29 Getting comfortable with clinic numbers/finances
• 20:41 How profit and loss guides project planning
• 21:33 Being Clinic for Good (working with purpose)
• 27:51 Balancing family and clinic life
• 32:04 Mastery is continuous learning
• 34:17 Advice for other clinic owners
• 37:30 Connect with Tinashe

Connect with Tinashe

• Dune Health and Wellbeing - https://www.dunehealthandwellbeing.com/home
• Instagram - https://www.instagram.com/dunehealthandwellbeing
• Linkedin - https://www.linkedin.com/company/dune-health-and-wellbeing/

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, clinical psychologist Sarah Morris discusses the increase in awareness and effectiveness of treatments for people with ADHD.

We explore the challenges of sustaining attention and structuring one's day. The importance of recognising ADHD as a difference rather than a brokenness, and the power of having mentors in life.   

Tune in to gain valuable insights on managing work and life with ADHD.

Quotes

• "ADHD is part of the normal spectrum of society, the same as height."
• "There's something about ADHD that can often be a little bit of an advantage where we seek out these high stimulus environments because there's a little bit of motivation in that stimulus."
• "I really want to help people... make those changes in how they're responding to the tricky stuff that shows up within us... so that we can be moving towards what actually really matters in our life."
• "I think that sometimes my ADHD actually kind of is a little bit of a strength here because it's like, I enjoy the novelty of shifting roles... I actually really thrive on that variety of what my week looks like."
• "I think business is a really great canvas for us to express that creativity and bring to life a vision that we have, say, for our client's experience and our team's experience, which is pretty cool"

Timestamps

• 00:00 Intro 
• 01:50 What is ADHD?
• 04:12 How to manage ADHD
• 06:54 How to 'switch gears' when you need to focus
• 09:51 Tips for supporting team with ADHD, as a clinic owner
• 15:05 Structuring for a productive day
• 17:12 Living and working with purpose and meaning
• 19:30 What to do when you're burned out as a clinic owner
• 23:38 Managing your own ADHD as a clinic owner
• 25:43 Managing competing demands as a business owner
• 28:10 The duality of ADHD
• 31:19 Navigating business ownership with serving clients
• 35:50 Being a Clinic for Good
• 39:00 Applying research skills to clinic life
• 43:11 Embracing continuous improvement (feedback loops)
• 45:34 What is Mastery to you?
• 51:33 Connect with Sarah

Connect with Sarah

• Solid Rock Psychology - https://www.solidrockpsychology.com.au/
• Instagram - https://www.instagram.com/solidrockpsychology/
• Linkedin - https://www.linkedin.com/company/solid-rock-psychology/

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If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Ben speaks with Shawn Goldberg, director and clinical psychologist at Mind Up Psychology.

They discuss burnout and how it affects practitioners in the healthcare industry. The importance of Employee Assistance Programs (EAP) and how clinic owners can support their team members to prevent burnout. The conversation also touches on imposter syndrome and its connection to burnout.

Tune in to gain valuable insights on managing and preventing burnout in the workplace.

Quotes

• "Do you feel like you're living and working within your values?"
• "Values and fairness are the two main reasons why people get burned out."
• "And when you feel like you're growing towards a core value or a belief, a mission, your own personal mission, of where you wanna be in your career, of what you want to do that would really give you a sense of passion, burnout will trickle away, because it's a bigger picture."
• "We know that in Australia, 50 to 60% of people experience burnout at work."

Timestamps

• 00:00 Intro 
• 01:33 Burnout vs imposter syndrome
• 02:08 6 Triggers of Burnout
• 02:42 Surprising importance of fairness and values
• 03:11 Signs/symptoms of burnout
• 07:21 How clinic owners can support team experiencing burnout
• 09:08 Why open-ended questions are best
• 13:20 Brain hack: engage the frontal lobe 
• 15:08 Key driver to work satisfaction: personal values
• 17:04 Importance of boundaries and flexibility 
• 22:33 Does your team have passion projects? It matters.
• 30:35 Employee Assistance Programs (EAP) 
• 36:07 How to introduce EAP to the team
• 38:57 Autonomy and independence impact mental health
• 42:57 Take a step back and see the bigger picture
• 44:16 Mental health support in the healthcare industry

Connect with Shawn

• Mind Up Psychology - https://www.mindup.com.au/our-team/shawn-goldberg/
• Facebook - https://www.facebook.com/mindupclinic
• Linkedin - https://www.linkedin.com/company/mindupclinic/

- - - - -

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Ben speaks with Scott Marcaccio, the CEO and co-founder of Myodetox.

They delve into the topic of building a reputable brand and maintaining a distinct culture while scaling a team. Scott shares insights on attracting A-grade talent, replicating culture in different locations, and the importance of self-awareness and emotional intelligence in leadership. They also discuss the role of journaling and reflection in personal development and decision-making.

Tune in to gain valuable insights on building a strong brand and team culture in the healthcare industry.

Quotes

• "Culture is this amorphous thing that is continuing to evolve."
• "We want to make sure that therapists that come through our system and work up through our mentorship over a period of years just become the best version of themselves."
• "You should almost completely ignore social media."
• "If every single small business owner within a couple of miles from you is not coming into your clinic regularly, that's an issue."
• "Brand is what people say when you're not in the room."

Timestamps
00:00 Intro
00:53 Scott's Bio
01:39 Culture evolution, intentional design and creating raving fans
07:21 Culture is key to growth
10:21 Integrating new team members
13:12 Scaling and hiring strategies
14:11 Self-awareness is key to effective leadership
16:59 Journaling for better decision-making
21:09 Measuring job performance
26:23 Ensuring long-term client retention
28:37 Shift in mindset towards proactive care
33:09 Importance of role-play in training
38:01 Focus on local community impact
42:29 Continuous improvement is essential for success

Connect

• Myodetox website
• Scott's LinkedIn

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, we sit down with Daniel Gibbs, the co-founder of Clinic Mastery. Dan shares his expertise in creating scalable business systems and his journey from clinician to business owner.

He also delves into the challenges of transitioning and supporting team members through this process, while maintaining strong relationships with clients. 

The episode covers a six-step process for successfully and sustainably coming off the tools, emphasizing the importance of individualized growth and reducing reliance on specific team members.

Quotes

• 04:20 - "If you can't take six weeks off in your business, then do you really have a business or do you just have a job?"
• 21:32 - "Contrary to what popular belief might be, the most important person in any business is not the customer, not the team, it's the owner."
• 24:33 - "The key is nominating a final date for consulting and absolutely committing to that date."
• 49:14 - "You really need to build a business that’s not reliant on you, and one of those processes is not being the main consulting practitioner in the business. In doing so, you allow the business to grow beyond you."

Timestamps

00:00 Intro

00:30 Daniel’s Bio

02:26 Transitioning from clinician to business owner

10:36 Emotional journey coming off the tools/no longer seeing clients 

12:47 The “transfer of trust”

15:20 Financial certainty and reducing clinical reliance

19:50 Six steps to coming off the tools

21:15 Your new job description as a business owner

24:16 Picking the date and preparing the diary

29:40 Preparing your team

36:05 Preparing your clients 

44:44 Remain present in the business and to your team

50:17 Learn more about coming off the tools

Connect

• Instagram
• Facebook
• LinkedIn

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This week on the podcast, Ben speaks with Joey Coleman, an expert in customer and employee retention. 

Joey shares his methodology for improving customer and employee retention in the first 100 days, as outlined in his book "Never Lose a Customer Again." He also discusses his newest book, "Never Lose an Employee Again," which focuses on reducing turnover and increasing employee engagement.

Joey covers the eight phases of the new team member journey, from recruitment to becoming an advocate for the clinic. 

Tune in to learn how to create remarkable experiences for your team members and build a loyal customer base.

Quotes

• 08:38 - "What I love at the core of this is there's empathy for the other person, and that is truly care."
• 23:40 - "Every employee has coworkers, but not every employee has colleagues… It's really difficult to quit a job where you have colleagues."
• 38:29 - "When we feel that there is someone at work who personally cares about us, who personally is invested in our success, we do better."
• 50:02 - "A master knows there are always edges to polish."

Timestamps

00:00 Intro

00:30 Joey's Bio

01:56 "Never Lose An Employee Again" book 

06:30 The first 100 days for new team members

08:40 Joey's 8 Phases for an employee's journey

09:55 1. Assess

10:48 2. Accept

11:07 3. Affirm 

12:20 4. Activate 

13:00 5. Acclimate 

13:45 6. Accomplish 

14:32 7. Adopt 

14:56 8. Advocate

16:55 Interviews: Giving applicants questions ahead of time

20:29 Interviews: Asking off-the-cuff questions

23:34 Difference between a "Coworker" and a "Colleague"

26:20 Relationships at work

28:00 Creating culture in remote workspaces

32:08 Unique ideas for employee benefits and rewards

36:47 Mentor programs for team members

42:20 What phase should I start with?

44:00 Highly impactful action to take today (plus script)

47:30 What does mastery mean to you?

Connect

• "Never Lose An Employee Again" book
• Joey's LinkedIn
• Joey's Website 

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, Ben Lynch discusses the importance of delegating with confidence in order to reduce reliance on oneself and others, emphasizing on efficiency, avoiding abdication and micromanagement.

Ben also talks about a simple method for successful delegation and highlights the significance of a strong performance culture in high-performing clinics.

Quotes

• 00:31 - "So often when we get the opportunity to delegate, it's a real milestone or moment to celebrate because we are so often the bottleneck in the business."
• 01:14 - "When we do delegate, so often we delegate in a fashion that's actually abdication."
• 12:28 - "What I'm hoping to show and share with you today is a couple of copy-and-paste template messages that could be used in whatever platform you use."

Timestamps

00:00 Intro

01:12 Delegating without micromanaging

02:40 Reporting as an accountability measure

03:52 Revenue report template

06:53 Outstanding accounts template

08:30 Practitioner utilisation/productivity template

09:38 New client report template

10:16 Client excellence report template

10:36 Portfolio (vanity and sanity) templates

12:24 When and how to use these reports

Connect

• Instagram
• Facebook
• LinkedIn

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

This week, Peter Flynn, a Partner at Clinic Mastery, joins us on the podcast to talk about his journey of starting a physiotherapy clinic and scaling it to multiple locations. 

Pete shares the challenges he faced as a first time clinic owner, as well as the lessons he learned along the way. You’ll gain insights into the realities of starting your own clinic, managing a clinic business, and the importance of finding your genius.

Quotes

• 08:44 - "Being a good human is a really good strategy in business."
• 14:31 - "And… the shift for me was reframing and time blocking. And it was looking at what are the specific tasks that I need to do? What from a plan is actually going to move us towards the big goal and not just keep me busy and sorting out spot fires."
• 20:40 - "You almost feel like a loss of control when you're not seeing clients."
• 23:23 - "We always let the numbers make the decision."
• 24:33 - "Some things you just don't know are possible until you understand how someone [else] did it."
• 33:33 - "Add more value than anybody else, be of great value and do that consistently."
• 34:57 - "... if you remember why you start, I think that that's a really key message to keep pushing forward and to remember why you're doing it and who you're doing it for."

Timestamps

00:00 Intro

01:26 Starting a clinic is challenging 

07:18 Leveraging community connections to grow client-base

09:46 Life as a new practitioner

13:08 Time blocking for productivity

16:12 Reflecting on your strengths and weaknesses

18:25 Dividing tasks when there's more than one business partner

19:45 Breakthrough moment - Importance of mentorship and optimism

25:20 Exiting business ownership

28:30 Making a meaningful impact

30:55 Key principles for showing up in business 

33:25 Remember your why 

Connect

• Pete’s LinkedIn
• Pete on YouTube (Clinic Mastery channel) 

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. You can catch us on YouTube as well. We appreciate your support and feedback!

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

In this episode, we discuss the importance of delegations of authority in reducing reliance on the clinic owner and improving decision-making processes. 

Ben talks about how delegation of authority allows for clear identification of who can make specific decisions within the clinic.

By documenting the responsibilities and authority of each role, the clinic owner can create a more structured and purposeful decision-making process, which helps to reduce overwhelm and ensures that important decisions are made within established parameters.

It also emphasizes the need for accountability and reporting back to the clinic owner or relevant stakeholders.

Quotes

• 03:04 - "A delegation of authority schedule sets out the different functional areas of your business and allows you to create the clarity as a specific example, the dollar value and perhaps criteria or under what circumstances a decision could be made without any external advice or authority given."
• 04:50 - "There's always the trade-off of making things more complex and having too much structure that bottlenecks."
• 06:52 - "The delegations of authority is such a key policy and then process off the back of it to reduce the decision-making reliance on you or any particular person."
• 07:50 - "Delegation of authority, a really key thing for you to do to scale up as you grow your clinic, to reduce a reliance on you or any particular person."

Timestamps

• 00:00 Intro
• 01:08 Importance of delegations of authority
• 02:00 Examples of delegations of authority
• 03:55 Structure of a delegation of authority
• 04:50 Finding the right balance of structure
• 05:34 Emphasis on budgeting with delegations of authority
• 06:28 Grouping decisions under umbrella terms
• 06:52 Delegated authority versus abdicated authority
• 07:15 Importance of accountability loop

Connect

• Instagram
• Facebook
• LinkedIn
• YouTube 

If you found this episode valuable, don’t forget to give us a thumbs up, share, comment, and give us your ratings on iTunes, Spotify and Stitcher. We appreciate your support and feedback!

About the host
Ben realised after a number of years practicing Podiatry that he was in fact more interested in the person at the end of the foot than the foot itself. Ben's passion for understanding what makes people enjoy a better quality of life is what drives him to be creative and systematic about communication and connection with clients as part of their experience.

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!