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    154. Best of: Communicating Better as a Leader

    enAugust 06, 2024
    Why is effective communication crucial for success?
    What do leaders need to balance in communication?
    How does Stanford aim to expand business education?
    What role does lifelong learning play in business education?
    How should leaders manage the tension in communication?

    Podcast Summary

    • Effective communicationBalancing direction and open discussion is crucial for effective communication, especially in today's rapidly changing business environment.

      Effective communication is essential for success in both personal and professional contexts. At ThinkFastTalkSmart, we're dedicated to helping you improve your communication skills, and we value your feedback to ensure we're meeting your needs. We encourage you to complete our listener survey at fastersmarter.io slash feedback, which will only take a few minutes and may enter you into a drawing for signed books and other swag. In this episode, we revisit a conversation with Stanford Graduate School of Business Dean, John Levin, who shares insights on the importance of communication and the challenge for leaders to balance being directive and specific with allowing for discussion and debate. As John prepares to become Stanford University's 13th president, we wish him continued success and thank him for his support of our podcast. Effective communication involves striking a balance between providing direction and allowing for open discussion, which is increasingly important in today's rapidly changing business landscape.

    • Career Communication EvolutionEffective communication changes as our roles and audiences do. Focusing on connecting, motivating, and inspiring people is essential for leadership communication.

      Effective communication evolves as our roles and audiences change. John Levin, the Dean of Stanford Graduate School of Business, shares his experience of transitioning from academic communication to leadership communication. Initially, his focus was on presenting ideas and impressing audiences. However, as he assumed leadership roles, he realized the importance of connecting with people, establishing shared humanity, motivating, and inspiring them. He emphasizes that communication serves various purposes and adapting to these changing expectations can be a challenging process for many. While there wasn't a single defining moment for John, his career experiences reinforced the importance of understanding the different communication purposes. This insight can be valuable for individuals navigating their own career communication evolution.

    • Leadership communicationEffective leadership communication requires balancing the need for clarity with fostering diverse opinions and perspectives in a timely and transparent manner.

      Effective communication is a continuous process that requires effort and practice, especially during times of ambiguity and challenge. As a leader, providing clarity in a timely manner is crucial, but it's also essential to leave space for diverse opinions and perspectives. According to the Dean of Stanford Graduate School of Business, addressing complex issues and communicating about them openly has become increasingly important in today's world, where there's a greater demand for transparency from academic leaders. Balancing the need to reassure with the importance of fostering debate and discussion is a challenging tension that leaders must manage. Communication is a craft that requires constant improvement, and it's essential to adapt to the changing landscape and expectations.

    • Effective Communication in BusinessClear and compelling communication is crucial for business leaders during uncertain times, evoking emotions and maintaining community, and will remain essential as leaders navigate complex issues such as economic inequality, climate change, and technological advancements.

      Effective communication plays a crucial role in leadership and business, especially during times of uncertainty like the pandemic. Communication is not just about sharing information, but also about evoking the right emotions and maintaining community. As we move forward, the importance of clear and compelling communication for business leaders will only grow, as they navigate complex issues such as economic inequality, climate change, and technological advancements. The ability to communicate effectively is an essential skill for anyone in a leadership role, and it's essential that business schools equip their students with the tools they need to succeed in this area. The pandemic has highlighted the critical role of communication in business and beyond, and it's a skill that will continue to be in high demand in the future.

    • Capitalism and Societal ProgressBusiness schools play a crucial role in teaching students about the power of capitalism while preparing them to tackle complex challenges facing businesses and society, including climate change and inequality, and consider the needs of various stakeholders.

      Business schools, like the GSB, play a crucial role in teaching students about the power of capitalism to drive societal progress, while also preparing them to tackle the complex challenges facing businesses today. The speaker emphasizes the importance of markets and private enterprise in improving standards of living and advancing societal progress. However, he acknowledges the serious issues, such as climate change and inequality, that require attention and leadership beyond the political system. As a result, businesses and business leaders are increasingly expected to address these challenges and consider the needs of various stakeholders. Therefore, it's essential for business schools to equip students with the knowledge and skills to navigate these complexities and grapple with the tensions and trade-offs involved.

    • Expanding Reach of Business EducationStanford GSB recognizes the need to broaden the scope of business education to a larger and more diverse group and plans to engage and educate a global audience through lifelong learning and technological advancements.

      While Stanford GSB is committed to educating a select group of students to tackle the world's challenges, there's a need to expand the reach of business education to a larger and more diverse group. The intense, immersive experience at Stanford produces graduates with outsized impact, but the world requires a larger cohort of global business leaders to drive prosperity and solve complex issues. With the increasing trend of lifelong learning and technological advancements, institutions like Stanford have a significant opportunity and responsibility to engage and educate a broader audience around the world. This approach not only benefits individuals but also contributes to society by fostering innovation and addressing pressing global concerns.

    • Stanford GSB, storytellingStanford GSB emphasizes transformative education, both on campus and online, and Dean Tollman encourages using storytelling to connect and inspire.

      Stanford Graduate School of Business is committed to making education transformative, meaningful, and impactful, both on campus and online. They have seen significant growth in their programs during the pandemic, including their executive and online offerings, as well as their global initiatives like Stanford Seed for entrepreneurs in Africa and South Asia. I've been impressed by their dedication to expanding access to education and reaching a broader audience. A podcast like this is a great example of how Stanford can share ideas with the world. When asked about the best communication advice he's ever received, Dean Tollman shared a story about being asked to speak at an event in honor of his father. They received a long email with suggestions on what to cover, but the advice that stuck with him was to focus on telling a story. He believes that stories have the power to connect with people and make a lasting impact. So whether you're giving a speech, writing an email, or having a conversation, remember the power of storytelling to engage and inspire.

    • Effective CommunicationClarity, connection, and inspiration are essential for effective communication, as demonstrated by President Obama's speeches and emphasized by the host. Apply these principles to improve communication skills and navigate challenges.

      Effective communication requires clarity, connection, and inspiration. These three ingredients, as mentioned by the guest, John, are crucial for successful communication in various situations. John admired President Obama as a communicator due to his ability to deliver detailed and mesmerizing speeches. The host, Matt, also emphasized the importance of being clear, connecting with the audience, and inspiring them. This advice can be applied to all business leaders and individuals looking to improve their communication skills and navigate challenges. John's candor and insights were appreciated, and the episode served as a great learning experience for listeners. To learn more about effective communication, check out episode 121 with Jacob Markin. The episode was produced by Jenny Luna, Ryan Campos, and Matt Abrahams, and can be found on YouTube and wherever you get your podcasts. Don't forget to subscribe, rate, and follow us on LinkedIn and Instagram for more content. Visit fastersmarter.io for deep dive videos, English language learning content, and our newsletter.

    • Continuous learning for great leadershipEven the busiest leaders need to invest in personal growth and education through resources like Stanford Executive Education Programs to stay ahead and make a positive impact.

      Continuous learning is crucial for great leadership. Matt emphasized that even the busiest leaders need to take a break from their daily routines to invest in their personal growth and education. He recommended exploring Stanford Executive Education Programs as an excellent resource for gaining insights from Stanford Graduate School of Business professors and networking with top leaders from around the world. By prioritizing ongoing learning, leaders can stay ahead of the curve and make a positive impact on their organizations and communities. So, consider taking a step back and exploring Stanford Executive Education Programs at grow.stanford.edu/learn to fuel your personal and professional growth.

    Recent Episodes from Think Fast, Talk Smart: Communication Techniques

    159. Earn Your Audience: You Can’t Lead If No One’s Listening

    159. Earn Your Audience: You Can’t Lead If No One’s Listening

    What it takes to develop as a leader.

    Great leaders and great communicators aren't born, they're made. That's why John Hennessy and Tina Seelig, directors of Stanford University’s Knight-Hennessy Scholars, are working to create the great storytellers of tomorrow, today.

    "We decided that there was a leadership void, and that was a driving motivation to do this," says Hennessy, former Stanford president and current Alphabet chairman. The program, which he co-founded in 2016 with Stanford alum and Nike co-founder Phil Knight, equips scholars with essential leadership skills through hands-on experience and collaborative problem-solving.

    Seelig, executive director of the program, emphasizes that great leadership centers on effective storytelling. "No matter how compelling your invention, your idea, the thing you want to do in the world, if you can't communicate it in [an] effective way, nobody's going to listen," she says.

    In this episode of Think Fast, Talk Smart, Hennessy, Seelig, and host Matt Abrahams explore what it takes to develop as a leader, discussing the role of communication, the power of empathy, and the centrality of storytelling.

    Episode Reference Links:


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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guests John Hennessy and Tina Seelig, directors of Stanford’s Knight-Hennessy Scholars. 

    (00:01:07) The Core of Knight-Hennessy Scholars

    The inception and mission of the Knight-Hennessy Scholars program.

    (00:01:55) Knight-Hennessy Scholars Leadership Model

    The three components of their leadership model and how it's applied to train scholars.

    (00:03:34) Empathy and Humility in Leadership

    How empathy and humility enhance leadership effectiveness.

    (00:06:00) Storytelling in Leadership

    The role of storytelling within the leadership framework at Knight-Hennessy Scholars.

    (00:07:22) Challenges in Storytelling

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    (00:08:56) Diversity in Leadership
    The importance of diversity in leadership teams and how it enhances problem-solving.

    (00:11:20) Feedback in Leadership Development

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    (00:12:30) Aspiring to Big Ideas in Leadership

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    (00:13:16) The Leading Matters Podcast 
    John and Tina outline their vision for inspiring leadership through their new podcast.

    (00:15:10) The Final Three Questions

    Tina shares a leadership skill she learned, and John shares a communicator he admires and ingredients for successful communication.

    (00:18:31) Conclusion

    • (00:00) - Introduction
    • (01:07) - The Core of Knight-Hennessy Scholars
    • (01:55) - Knight-Hennessy Scholars Leadership Model
    • (03:34) - Empathy and Humility in Leadership
    • (06:00) - Storytelling in Leadership
    • (07:22) - Challenges in Storytelling
    • (08:56) - Diversity in Leadership
    • (11:20) - Feedback in Leadership Development
    • (12:30) - Aspiring to Big Ideas in Leadership
    • (13:16) - The Leading Matters Podcast
    • (15:10) - The Final Three Questions
    • (18:31) - Conclusion

    158. Hope for Cynics: Building Trusting Relationships through Communication

    158. Hope for Cynics: Building Trusting Relationships through Communication

    “Acts of trust are the bedrock on which relationships are formed.”

    There’s a lot in the world to make us cynical about other people and their motives and intentions. But by “trusting loudly,” Professor Jamil Zaki believes we can renew our faith in one another.
    Zaki is a professor of psychology at Stanford, director of the Stanford Social Neuroscience lab, and author of several books, including his most recent, Hope for Cynics: The Surprising Science of Human Goodness. While many people feel suspicious of others and are reluctant to trust them, Zaki finds that relying on other people is a necessary part of forming relationships.

    “Acts of trust are the bedrock on which relationships are formed,” Zaki says. “The only way that strangers become friends and friends become best friends, the only way that we can build partnerships is through a willingness to count on one another.”

    In this episode of Think Fast, Talk Smart, Zaki joins host Matt Abrahams to discuss practical strategies for fostering trust and challenging our cynical assumptions, offering a hopeful perspective on human nature, backed by surprising scientific insights.

    Episode Reference Links:


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    Chapters:

    (00:00:00) Introduction
    Host Matt Abrahams introduces guest Jamil Zaki, director of the Stanford Social Neuroscience Lab.

    (00:01:03) Defining Trust and Its Importance

    A definition of trust and its impact on relationships with others.

    (00:01:54) Building Better Trust

    Developing trust, with a focus on communication and "trusting loudly."

    (00:03:24) Understanding Cynicism 

    The concept of cynicism, its impact on social interactions, and the idea of the cynicism trap.

    (00:05:47) The Cynicism Spectrum
    Whether cynicism is binary or a spectrum, and what the opposite of cynicism looks like.

    (00:08:07) Fostering Hopeful Skepticism

    How to cultivate hopeful skepticism instead of falling into cynicism.

    (00:10:20) Challenges of Overcoming Cynicism

    Advice on expanding worldviews and managing confirmatory experiences.

    (00:15:10) Self-Fulfilling Prophecies 

    The power of self-fulfilling prophecies and how they shape social interactions.

    (00:17:31) The Final Three Questions

    Jamil’s approach to communicating concepts eloquently, a communicator he admires and his ingredients for successful communication.

    (00:24:36) Conclusion

    • (00:00) - Introduction
    • (01:03) - Defining Trust and Its Importance
    • (01:54) - Building Better Trust
    • (03:24) - Understanding Cynicism
    • (05:47) - The Cynicism Spectrum
    • (08:07) - Fostering Hopeful Skepticism
    • (10:20) - Challenges of Overcoming Cynicism
    • (15:10) - Self-Fulfilling Prophecies
    • (17:31) - The Final Three Questions
    • (24:36) - Conclusion

    157. Communicating the Future: Defining Where We Want AI to Take Us

    157. Communicating the Future: Defining Where We Want AI to Take Us

    Artificial intelligence can now do a lot of things. But if you’re worried about it taking your place as a communicator, Russ Altman says you need to question why you’re communicating in the first place.

    Altman is a professor of bioengineering, a senior fellow at the Stanford Institute for Human-Centered Artificial Intelligence, and host of Stanford Engineering’s podcast, The Future of Everything. According to him, advancing technology isn’t a threat to human creativity and connection, but a tool we can use to raise our own standards for communication.

    “If you're worried that a ChatGPT-type tool can replace you, you need to [ask]: Why am I communicating? What am I trying to say? Do I have a message?” he says. “If those things are true, it shouldn't be a problem. It should actually amplify and improve your message.”

    In this episode of Think Fast, Talk Smart, Altman and host Matt Abrahams explore how effective communication can help us envision, articulate, and navigate towards our desired future, in our relationships, in our work, and in society.


    Episode Reference Links:


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Russ Altman, professor of bioengineering at Stanford University and host of The Future of Everything podcast.

    (00:01:00) The Future of Communication and AI

    How AI can challenge and improve communication by bringing hidden biases to light.

    (00:03:06) Practical Uses of AI in Communication

    Using AI to improve clarity and focus in professional communications.

    (00:04:08) Writing Effective Proposals and Grants

    Crafting effective proposals by aligning with audience needs and clearly defining objectives.

    (00:06:07) Simplifying Complex Information

    Making complex information understandable without oversimplification.

    (00:08:31) Preparation in Communication

    How preparing for tough questions can improve clarity and engagement in presentations.

    (00:10:13) The Art of Asking Questions

    Crafting and following up with thoughtful questions to foster deeper conversations.

    (00:13:13) Building Effective and Diverse Teams

    Building effective teams through diversity, clear roles, and strong relationships.

    (00:15:12) Balancing Rigor and Support

    The balance between challenging team members and maintaining a supportive environment.

    (00:17:13) Lessons from ‘The Future of Everything’

    The importance of passion in pursuing meaningful work and communicating complex ideas.

    (00:18:09) The Final Three Questions

    Russ shares what he’s excited about for the future, a communicator he admires, and the first three ingredients for successful communication.

    (00:21:30) Conclusion


    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    156. Creative Communication: How Our Design Choices Illustrate Our Values

    156. Creative Communication: How Our Design Choices Illustrate Our Values

    As a designer, Scott Doorley is interested in how humans create the world around them. It’s a conversation, he says, that starts with the question: What kind of world do we want?

    Doorley is the creative director of the Stanford d.school and co-author of the book, Assembling Tomorrow: A Guide to Designing a Thriving Future. In designing everything from a device to an app to a building, “People get excited about what it can do,” he says, “but what should it do? What do we want? What's the desirable outcome that we want in the world?”

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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Scott Doorley, creative director of Stanford’s d.school.

    (00:01:07) What is Design?

    The broad scope of design at Stanford's d.school and the role of intention in bringing ideas to life.

    (00:02:16) The Design Process

    The design process, emphasizing desirability and externalizing ideas to understand them better.

    (00:03:32) Communication in Design

    The vital role of communication in all aspects of design.

    (00:05:09) Mistakes in Spatial Design

    The biggest mistake people make when arranging spaces for communication and interaction.

    (00:06:47) Runaway Design

    The concept of runaway design and its implications in the modern world.

    (00:09:29) Intangibles and Actionables

    The distinction between actionables and intangibles, and how these concepts can be applied beyond design.

    (00:12:47) Using Stories in Design

    How storytelling helps envision and communicate future impacts of design.

    (00:16:20) Emotion in Innovation

    The role of emotions in driving innovation, communication, and design.

    (00:19:03) The Final Three Questions

    Scott shares what he is currently designing, a communicator he admires, and his ingredients for successful communication.

    (00:23:17) Conclusion

    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    155. Can We Be Candid? How to Communicate Clearly and Directly

    155. Can We Be Candid? How to Communicate Clearly and Directly

    Navigators know the shortest distance between two points is a straight line. In charting a course through communication, Susan Rice says the best route is often the most direct.

    Throughout her career at the forefront of American diplomacy and foreign policy, Rice has been no stranger to high-stakes situations that hinge on clear and candid communication. As she says, “I'm very direct. I don't believe in playing games, going around people, and being passive-aggressive. I shoot straight.”

    Rice graduated from Stanford University in 1986 and served as the US Ambassador to the United Nations from 2009 to 2013 and the National Security Advisor from 2013 to 2017. She is currently the Bernard and Susan Liautaud Visiting Fellow. Rice is the author of Tough Love: My Story of the Things Worth Fighting For.

    But beyond being direct herself, Rice knows the value of allowing others to be direct with her. “If you give it, you got to be able to take it,” she says. “I've benefited at various stages of my career from colleagues who've been kind enough to give me the hard truths or the tough love to enable me to be better and help me to recognize where I'm falling short.”

    In this episode of Think Fast, Talk Smart, Rice and host Matt Abrahams discuss how to foster personal and professional relationships where candidness can thrive — even when communicating with those we don’t agree with.


    Episode Reference Links:


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Dr. Susan Rice, former White House official and representative to the United Nations.

    (00:00:56) Leadership Principles

    Susan discusses vision, direction, and the importance of people in leadership.

    (00:03:10) Giving and Receiving Feedback

    Importance of direct communication and the value of constructive feedback.

    (00:05:01) Negotiation Insights

    Strategies for understanding and leveraging positions in negotiations

    (00:06:50) Enjoyment of Negotiation

    The skills and satisfaction involved in successful negotiations.

    (00:07:59) Standing Out

    Advice for those who find themselves different from others in their professional environments.

    (00:10:33) The Final Three Questions

    Susan shares how she balances family political differences, communicators she admires, and ingredients for successful communication.

    (00:16:17) Conclusion


    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    154. Best of: Communicating Better as a Leader

    154. Best of: Communicating Better as a Leader

    "In a leadership role, so much more of communication is about connecting with people, establishing shared humanity, motivating them, inspiring them, sometimes challenging them." 

    On August 1, 2024, Jonathan D. Levin, the tenth dean of Stanford Graduate School of Business, was appointed the President of Stanford University. In this Think Fast, Talk Smart episode from 2022, Levin reflects on the importance of communication as a leader. There is a balance, he says, in being direct with your dialogue, while also "leaving space for people to form their own opinions, to discuss ideas, to debate."


    Episode Reference Links:


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    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Jon Levin, Dean of Stanford Graduate School of Business.

    (00:01:33) Evolution of Communication in Leadership

    How Jon’s communication has evolved over his career.

    (00:03:30) Best Practices in Leadership Communication

    Communicating with clarity during times of ambiguity and challenge.

    (00:06:16) The Future of Communication in Business

    The role of communication in business leadership and education.

    (00:07:00) Teaching Capitalism Amid Societal Issues

    How Stanford GSB educates students on capitalism while addressing modern challenges.

    (00:10:35) Expanding Business Education

    The Stanford GSB’s initiatives to reach and educate a broader audience.

    (00:13:02) The Final Three Questions

    John shares his best communication advice, a communicator he admires and ingredients for successful communication. 

    (00:15:17) Conclusion


    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    153. Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication

    153. Listen Up, Leaders: A Record-Setting Coach’s Guide to Communication

    Tara VanDerveer has more wins than any other coach in NCAA basketball history. But as she says, motivating and leading teams isn’t about barking orders. Communication, she says, “It starts, number one, with listening.”

    For VanDerveer, leadership isn’t about a power dynamic, but a collaboration between her and her team. “I can't do it by myself and they can't do it by themselves. But as a team, we can,” she says. From seeking opinions from her assistant coaches to connecting with players about life outside the gym, VanDerveer recognizes that championships are won through communication. “The relationships that you have with your players, the communication that you have with them, will determine your success as a coach,” she says.

    In this episode of Think Fast, Talk Smart, VanDerveer and host Matt Abrahams explore more communication insights from on and off the court — being clear and concise, giving praise and positive feedback, and letting go of perfectionism.


    Episode Reference Links:

    • Stanford Cardinal Profile: Website 
    • Ep.102 Create Presence: How to Communicate in a Way Others Can Feel Website / YouTube 
    • Ep.35 Leading From The Hot Seat: How To Communicate Under Pressure Website / YouTube 


    Connect:


    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Tara VanDerveer, former Stanford University basketball coach.

    (00:00:59) Building Trust and Openness

    Fostering an environment where players feel comfortable being challenged and pushing themselves.

    (00:01:52) Communicating Under Pressure

    Strategies for speaking clearly and concisely during crucial moments in games.

    (00:05:24) Motivation and Focus

    Motivating a team during challenging times and keeping them focused after successes.

    (00:07:26) The Value of Routine

    The value and impact of routines in practice and performance.

    (00:09:01) Positive Feedback and Praise

    Balancing constructive criticism with positive feedback to foster player growth.

    (00:10:46) Taking Risks

    Insights on taking risks in career and coaching strategies.

    (00:12:56) Dual Role of Coaching

    The dual role of a coach in ensuring both athletic and personal growth for players.

    (00:14:11) Handling Turnover and Onboarding

    Managing player turnover and integrating new team members.

    (00:16:39) Managing Emotions

    Techniques for staying calm and focused during high-emotion situations.

    (00:17:55) Handling Mistakes and Staying Positive

    Methods for helping players move past mistakes and stay focused.

    (00:19:35) Equity in Sports

    Addressing and advocating for equity between women's and men's sports.

    (00:21:21) Final Three Questions

    Tara shares how to accept praise, two communicators she admires, and her recipe for successful communication.

    (00:26:30) Conclusion


    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    152. Fix Your Communication: Why It’s About Connection Over Perfection

    152. Fix Your Communication: Why It’s About Connection Over Perfection

    “Anything is fixable,” say Frances Frei and Anne Morriss. As cohosts of the Fixable podcast, they’re typically the ones doing the fixing, but on this special episode, they turn to Matt Abrahams for tips on what to do when communication breaks down.

    Both Frei and her wife Morriss are public speakers; the former, a professor at Harvard Business School, the latter, a CEO and best-selling author. As they discuss with Matt Abrahams, perfectionism and self-doubt can often creep in, both during preparation before speaking and after the fact. According to Matt, effective communication is about “connection, not perfection.” Instead of putting pressure on ourselves to “get it right,” Matt encourages us to shift our focus from ourselves to those we’re speaking to. “Whenever you're communicating, you're in service of the audience you're communicating to,” he says. “It's not about you, it's about them and what you can do for them.”

    In this podcast episode, Frei, Morriss, and Matt explore frameworks and strategies for speaking more spontaneously, building confidence, managing anxiety, and course-correcting when communication goes awry.


    Episode Reference Links:


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    Chapters:

    (00:00:00) Introduction

    Matt Abrahams introduces the episode, a collaboration with the Fixable podcast hosted by Frances Frei and Anne Morriss.

    (00:04:58) Mission of Spontaneous Speaking 

    Matt discusses his focus on helping people communicate more effectively in unplanned situations.

    (00:07:10) Audience Centered Communication 

    The importance of focusing on the audience to reduce anxiety and improve communication.

    (00:09:51) Connection Over Perfection 

    Prioritizing connection over perfection in communication.

    (00:11:00) Benefits of Effective Communication 

    The benefits of improving spontaneous speaking skills.

    (00:12:17) Building a Communication Infrastructure 

    An outline of helping organizations create supportive communication environments.

    (00:13:33) Six Steps to Better Communication 

    A six-step process to improve spontaneous communication, covering mindset and messaging.

    (00:16:55) Managing Communication Anxiety 

    Strategies for managing anxiety in high-stakes communication situations.

    (00:21:00) Handling Blanking Out 

    How to handle and recover from blanking out during a speech or presentation.

    (00:25:21) Real-Life Experience 

    A recent experience of underestimating time during a keynote and how the situation was managed.

    (00:27:44) The Value of Preparation 

    The importance of preparation in both spontaneous and planned communication.

    (00:28:43) AMP and Building Confidence

    Three immediate strategies for reducing anxiety right before speaking.

    (00:31:53) Conclusion


    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    151. Get Hired: How the Right Communication Can Advance Your Career

    151. Get Hired: How the Right Communication Can Advance Your Career

    Whether winning over a hiring manager or winning new business, career success often hinges on how we communicate. That’s why Andrew Seaman is on a mission to help people find the words that work — to get work.

    Seaman is the senior managing editor for jobs and career development at LinkedIn, and as the creator and host of the Get Hired podcast and newsletter, he helps millions hone communication skills to land the jobs they want. According to him, getting opportunities isn’t just about experience or connections, but how we frame and present our personal and professional narratives. With a standard resume, he says, “You're making them connect the dots. And people are not good at that.” Instead, he recommends crafting a story that explains where you’ve been, where you are, and where you hope to go. “Connect the dots for them,” he says, “so they're not viewing you as a person who has bounced around. They're thinking, this person has had a cohesive career.”

    In this episode of Think Fast, Talk Smart, Seaman and host Matt Abrahams explore tools for navigating the interview process, networking on and offline, and communication strategies to get hired.


    Episode Reference Links:

    • Andrew Seaman: Website 
    • Andrew Seaman: LinkedIn 
    • Andrew’s Podcast: Get Hired
    • Ep.118 Maximizing Your Brand: Communicating Who You Are to Help Get What You Want Website / YouTube 
    • Ep.147 Disrupt Yourself: How to Innovate Who You Are and Become Who You Can Be YouTube 
    • Ep.62 Best Of: Summer Learning Series, How Humor Can Be a Secret Weapon in Communication Website / YouTube


    Connect:


    Chapters:

    (00:00:00) Introduction

    Host Matt Abrahams introduces guest Andrew Seaman, Senior Managing Editor for Jobs and Career Development at LinkedIn.

    (00:00:57) Importance of Online Presence

    The significance of maintaining an online presence and tips on optimizing LinkedIn profiles.

    (00:01:52) Posting on LinkedIn

    The frequency and type of posts on LinkedIn, balancing professional and personal content.

    (00:03:41) Commenting vs. Posting

    Advice on adding value through comments and engaging with posts.

    (00:05:12) Interview Presence

    The importance of presence in interviews, sharing examples of making good and bad impressions.

    (00:06:59) Recovering from Bad Impressions

    The challenges and possibilities of recovering from a poor first impression in an interview setting.

    (00:07:48) Interviewing from the Interviewer's Perspective

    Tips for hiring managers on how to conduct effective interviews and evaluate candidates.

    (00:10:25) Challenging Interview Questions

    The appropriateness and benefits of challenging candidates during interviews to assess their fit and preparedness.

    (00:11:44) Best Practices for Interviewees

    Strategies for interviewees to prepare and effectively answer questions, using the ADD method.

    (00:13:58) Handling Spontaneity in Interviews

    Preparing for interviews when time is limited and the importance of flexibility and adaptability.

    (00:17:17) Following Up After Interviews

    Best practices for following up after an interview to leave a positive impression.

    (00:19:43) Broader Career Advice

    Leveraging online communities and tools for career growth, emphasizing networking.

    (00:22:14) The Final Three Questions

    Andrew shares his favorite response to an interview question, a communicator he admires, and three ingredients for successful communication.

    (00:25:31) Conclusion


    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

    150. Communication Tips from the Classroom and Around the World

    150. Communication Tips from the Classroom and Around the World

    Sometimes, what’s communicated to us can have a big impact on how we communicate to others. This episode explores some of the best communication advice — from experts and Think Fast, Talk Smart listeners around the world.

    As teachers of Strategic Communication, lecturers Shawon Jackson and Matt Abrahams have plenty of advice on how to be a better communicator. But in this 150th episode of Think Fast, Talk Smart, the two don’t just discuss the communication strategies they share with students in their class, they also feature communication advice from listeners of the podcast.

    Covering topics like knowing your audience, using transitions to tie together different ideas, and embracing the power of silence, Jackson and Abrahams unpack good advice for good communication in this celebratory episode of Think Fast, Talk Smart.


    Episode Reference Links:


    Connect:


    Chapters:

    (00:00:00) Introduction 

    Host Matt Abrahams joins guest Shawon Jackson, a lecturer at Stanford GSB, for the 150th episode of Think Fast, Talk Smart.

    (00:01:25) The Role of Effective Transitions

    The importance of transitions in communication, and an outline of four key types.

    (00:04:11) Techniques for Using Slides

    Advice on creating effective presentation slides, emphasizing story first and less is more.

    (00:07:23) Listener Advice: Knowing Your Audience

    Listeners Kevin Weinstein and Kesinee Angkustsiri Yip share the importance of knowing your audience.

    (00:08:34) Techniques for Understanding Your Audience

    Practical techniques for understanding your audience

    (00:10:49) Listener Advice: The Power of Silence

    Listener Ashita Tenki shares advice on the power of silence in communication.

    (00:11:22) Practicing Silence in Communication

    The benefits of holding silence and techniques for making it more comfortable.

    (00:12:45) Addressing Communication Pet Peeves

    Shawon and Matt share communication pet peeves, and discuss best practices.

    (00:16:07) Listener Advice on the Importance of Listening

    Listener Digant Dave highlights listening as a critical communication tool.

    (00:17:07) Strategies for Effective Listening [00:17:54 - 00:18:19]

    The importance of listening for both content and emotional context in communication.

    (00:19:39) Conclusion


    See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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