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    188. Question Time: What the Covid Inquiry says about Britain

    enNovember 02, 2023

    Podcast Summary

    • Role of a Principal Private Secretary (PPS) during a crisisA PPS plays a crucial role in advising the prime minister, managing their schedule, and prioritizing their work during a crisis. Effective communication, decisive action, and a proactive approach are essential to mitigate the crisis and save lives.

      Role and responsibilities of a Principal Private Secretary (PPS) in the UK government, particularly during a crisis like the COVID-19 pandemic. Rory Stewart, a former PPS, shared his concerns about Martin Reynolds' testimony at the COVID inquiry regarding his knowledge and actions during the early stages of the pandemic. The PPS is a senior civil service position that sits close to the prime minister, sees all the relevant papers, and decides what the prime minister should prioritize. During the COVID crisis, Stewart was alarmed by the government's fatalistic attitude and public health mentality towards the pandemic. He advocated for quick action, such as lockdowns, to mitigate the spread of the virus and save lives. However, his calls for action were met with criticism and opposition. The discussion highlights the importance of effective communication, decisive action, and a proactive approach during a crisis.

    • Political Leaders vs Health Experts: The UK's COVID-19 ResponseDisagreements between UK political leaders and health experts led to a delayed response to COVID-19, causing prolonged lockdowns and economic damage. Electing a leader with a lack of seriousness and moral compass can have severe consequences.

      The early response to the COVID-19 pandemic in the United Kingdom was marked by disagreements between political leaders and health experts over the implementation of lockdown measures. Rory Stewart recounts receiving intense pressure from government officials, including Chris Whitty, to change his stance on mask-wearing and lockdowns. While Whitty acknowledged Stewart's perspective, he believed it was ultimately up to political leaders to make the final decision. Stewart argues that Boris Johnson's initial instincts, which aligned with a libertarian approach, were similar to those of public health officials. However, the lack of a swift and effective response led to prolonged lockdowns and significant economic and educational damage. Ultimately, Stewart believes that electing a leader with a lack of seriousness and moral compass, like Boris Johnson, can result in severe consequences for a country.

    • Effective leadership during crises requires humility, listening to experts, and respectHumility, listening to experts, and respect are key for effective leadership during crises. Disregarding democratic processes and showing contempt can harm morale and governance.

      Effective leadership, especially during crises like the COVID-19 pandemic, requires humility, listening to experts, and making difficult decisions. Populist approaches, which prioritize simplicity and confidence over expertise and nuance, can lead to disastrous outcomes. Furthermore, respect and professionalism are crucial within government institutions. The revelation of the UK cabinet secretary's contempt for the prime minister through WhatsApp messages was alarming and had detrimental effects on morale and governance. Ultimately, a functioning democracy necessitates respect for the democratic process and the roles of those within it, regardless of personal feelings.

    • Advisors' Contempt Towards Boris JohnsonThe way Boris Johnson was treated by his advisors raises questions about the importance of political parties to properly vet their candidates and the potential consequences of electing unsuitable leaders.

      The utter exasperation and contempt shown towards Boris Johnson by some of his most senior advisors during his tenure as prime minister raises serious concerns about the suitability of individuals in power and the importance of political parties to properly vet their candidates. The discussion also touched upon the evolving nature of conservatism and the challenge of defining it as a political philosophy. Michael Oakeshott's idea of conservatism, which values the familiar and the tried over the unknown and untried, seems to contrast with today's conservative movements, which can be more radical and focused on change. The conversation also highlighted the importance of understanding the nuances of political philosophies and the potential consequences of electing unsuitable leaders.

    • Conservative figures' actions contradict their moral claimsProminent conservatives, like Paul Marshall, support individuals and platforms that contradict their moral values, perpetuating a cycle of normalization and conventionalization within the media landscape.

      There is a disconnect between the moral values and principles some conservative figures claim to uphold and the individuals and platforms they support. Paul Marshall, a prominent conservative supporter, has funded GB News and is reportedly bidding for The Telegraph. Despite Marshall's emphasis on virtue and moral good, he endorses individuals like Boris Johnson and Michael Gove, who are criticized for divisive policies and lack of conservative values. These figures and their conferences gain significant media attention and influence, perpetuating a cycle that expands their reach. The issue lies in the normalization and conventionalization of these figures and platforms within the media landscape. Additionally, the rise of figures like Elon Musk, who now controls Twitter, further amplifies their voices. The disconnect between their moral claims and actions is a concerning trend that undermines the credibility of conservative values.

    • The limits of machine learning and individual preferencesMachine learning can make surprising and misaligned recommendations, as shown by Anthony Scaramucci's experience with Mills and Boon novels on Amazon. The complexities and nuances of our interactions with technology and politics require ongoing questioning and deeper understanding.

      Despite advancements in machine learning and algorithms that aim to understand and cater to individual preferences, the recommendations and assumptions they make can still be surprising and misaligned. For instance, Anthony Scaramucci shared an anecdote about receiving Mills and Boon novel recommendations on Amazon, despite considering himself a serious and high-brow person. This highlights the mysteries and limitations of machine learning, as it strives to know us better than we know ourselves but sometimes falls short. Another intriguing topic discussed was the motivations behind political donations, such as Anthony Scaramucci's experience with donating to Barack Obama's campaign in 2008. He shared how the encounter led him to deepen his involvement with the Democratic Party, and how the interviews with conservatives like Sayuri and Arnold Schwarzenegger revealed their differing perspectives on politics and the parties they identify with. These discussions underscore the complexities and nuances of our interactions with technology and politics, and the importance of questioning assumptions and seeking deeper understanding. Tune in to The Rest is Politics US for more insightful conversations on these topics and many more.

    • Arnold Schwarzenegger's interview with Trump revealed a complex relationshipDespite disagreements, alliances can influence but not dictate independent policies. Schwarzenegger's interview showed the balancing act between criticism and maintaining Republican support.

      Arnold Schwarzenegger's interview showed a complex relationship between the former California governor and Donald Trump. Schwarzenegger expressed disappointment that the interview didn't include criticism of Trump but speculated that he might be holding back to avoid alienating Republican voters. Meanwhile, the discussion on British foreign policy revealed that while the UK's relationship with the US can influence decisions, it doesn't necessarily prevent independent policy. The UK's stance on UN Security Council resolutions regarding Israel and Gaza demonstrated this, as the UK didn't always align with the US but still supported their position. Overall, the conversation highlighted the nuances of international relationships and the balancing act between maintaining alliances and pursuing independent policies.

    • UK leans towards USA in uncertain times, but personal relationships can face tensionThe UK's relationship with the USA can influence foreign policy decisions, but personal relationships can face tension when partners hold opposing views on contentious issues.

      While the UK's relationship with the USA does not prevent independent foreign policy decisions, there is a tendency to lean towards the Americans when faced with uncertainty. An example of this is the UK's decision to leave the European Union, which was not in line with US interests. Regarding the balance between maintaining a confidential work life and sharing concerns with loved ones, Ian Daniels suggests being open about the existence of worries while being cautious about revealing specific details. However, tension can arise at home when partners hold opposing views on contentious issues, which can make for difficult dynamics. The example given was the build-up to the Iraq war, where Fyodor's support for the protesters caused significant tension between the couple. Ultimately, the demands of high office and the need to keep certain information confidential can create challenges in personal relationships.

    • Personal relationships crucial for handling work stressStrong personal relationships, especially with a partner, are vital for individuals in high-stress jobs to effectively manage demands and maintain a healthy work-life balance.

      Having strong personal relationships, particularly with a partner, is crucial for individuals, especially those in high-stress or high-pressure roles, to effectively handle the demands of their job and maintain a healthy work-life balance. This was highlighted in discussions about politicians dealing with crises, scandals, or personal challenges, where the support of a close partner was essential for managing the mental strain and maintaining a public persona. The importance of these relationships extends beyond the political sphere and applies to any work environment where personal relationships may be under stress. Additionally, there may be situations where rules are bent or broken in the pursuit of confidentiality or productivity, but the potential consequences should be carefully considered.

    • Importance of informal conversations between PM and opposition leaderEffective governance relies on informal talks between PM and opposition leader, fostering trust and sharing sensitive info on national security.

      Informal conversations between the prime minister and leader of the opposition, though rare, are essential for effective governance, particularly in matters of national security. These discussions can lead to better preparation for potential crises and foster a level of trust necessary for sharing sensitive information. The frequency and content of these conversations depend on the personal chemistry between the leaders, with topics ranging from security issues to casual conversations at formal events. The civil service also plays a crucial role in preparing for the transition between administrations. Extreme populists pose a danger as they may undermine the trust required for these discussions, making it more challenging to address national security concerns collaboratively.

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    2) Strategic. I buy that in terms of if I’m always thinking about sort of what’s the optimal path forward, that’s the name of my company – Optimality, LLC – getting the band for the buck and sort of that 80/20 Rule and action, I’m really after that.

    3) For Learner, it’s true. Ever since I was a youngster that’s kind of where my trainer and chief story starts. I was always going to the library reading books about goal-setting, success, teamwork, collaboration, influence. I was just into that stuff, and I remain to this day.

    4) Activator, it’s true. I am often impatient. I’m excited to put things into action. Just this week I was thinking it’s just too much trying to manage the guests with merely emails and spreadsheets. I need a CRM, customer relationship management piece of software, and five hours later I had tried nine of them and made my decision. So, yeah, I got after it right away. That’s kind of my nature. I’ll wake up and I’ll have an idea and I just want to like run to the computer and implement it.

    5) And then, finally, Input. I do, I love to get perspective from wise folks and learn all that they have to offer and collect multiple opinions to really prove or disprove the sort of key facts or assertions that are going to make or break a given decision.

    Lisa Cummings: [00:04:59] These are so good. Thanks for adding the Pete color because even for people who don’t understand the basic definition of it and Gallup’s terminology you explained it and then added your individual color. Just seeing as a kid in the library, I’m imagining you going back and training them so it’ll be fun to hear the depth on that. And then Activator, one that just happened the other day. It’s just a really great specific example so we can see what these are like in real life.

    So, let’s talk about if we really relate this to career, and you think back on one of your proudest accomplishments, tell us about that snapshot in time.

    Pete Mockaitis: [00:05:40] You know, I’m thinking, the first thing that leaps to mind is just getting the job at Bain & Company itself. I’d say it was very meaningful to me because I had been interested in it for some years before it came about, and it was just a vivid moment. I can recall when I was emceeing a date auction event as a fundraiser in college for a student organization, and when I got the call I just handed the microphone to someone, walked off stage, received the call.

    It was great news. I was excited. I hugged my friend, Emily, who was wearing a red puffy coat. It’s forever enshrined in my brain as like the moment that this thing I had been after for some years was now mine.

    Lisa Cummings: [00:06:31] I love how vivid your imagery is and all of these. Take us through the preparation, what it was like for you getting ready for applying for this job, making it a thing. It sounds like it was a long time coming. So how was that playing out in your life, leading up to that phone call?

    Pete Mockaitis: [00:06:49] Oh, sure thing. Well, I was sort of an odd kid in my sort of freshman year of college. I was sort of determined like, “By golly, I want to work in a top strategy consulting firm when I graduate, and so that’s just what I’m going to do.” And so I began exploring different avenues very early on in terms of student organizations and what were the linkages and how I could have sort of a distinctive profile that I would be intriguing to them.

    I went to the University of Illinois Urbana-Champaign which is not a hotbed for recruiting into those firms, but there are a few each year who get in, and I wanted to be one. So, I remember I would sort of try to find the right people, and the right organizations, and learn from them and see what I could do. And I remember, talk about vivid experiences, I was chatting guy named Bo who was wearing a Harry Potter wizard hat at a Halloween party.

    And he said, “Oh, you should join the student organization.” And I was like, “Oh, I was thinking about that, but isn’t that kind of more technology stuff?” And he’s like, “Oh, no. It’s much broader than that. Yeah, and they’re always chatting with so-and-so and they do case interviews,” which is a key step to get a job in these firms, “to get in and, yeah, I think you’d like it.”

    And so I was excited to discover that opportunity and then go after it. Then once I met a real person named Jeff who had the position, I was just having a real lot of fun chatting with him and seeing, “Hey, what’s it like on the inside? Is it really what I’ve built it up to be?” and sort of receiving that reinforcement that it was good.

    And then, ultimately, I think the biggest hurdle to get the job is the case interview where you have to sort of solve business problems live before the interviewer’s eyes. And so I did a lot of prep. I got the books, I even recorded myself doing case interviews. I’d listen to them back to see how I was doing and to see how I might tweak it to seem more engaging or succinct and insightful.

    I remember I was listening to myself doing case interviews while driving up to the interview the day before. So those are things that leap to mind there.

    Lisa Cummings: [00:09:06] Those are so good. Now, if you look at your talents, and then you try to make some linkages, now I’ve made a bunch of linkages and I’ve even, although the listeners can’t see your list beyond your top five, as you would not be surprised if you know a Learner and Input. Pete immediately goes out and wants more input and grabs the full 34 premium version of assessment so he can see the whole lineup.

    So I see a bigger lineup and I have some things popping into my head about your number 6, Connectedness, and your number 7, Woo. But when you look at your list and you think back on that experience, what links do you see where you’re using those talents as you’re preparing?

    Pete Mockaitis: [00:09:47] Oh, sure thing. Well, it’s interesting, in terms of Activator it’s like, “This is the thing I want and so I’m going to start now.” I was a freshman and I was evaluating opportunities. Not only whether they were fun and I would get to meet people, but if they would take me to where I wanted to go, and then jumping in full force for those things I thought could really do it. So, I guess that’s Activator. I’m getting right to it yet Strategic is that I was kind of being selective, and saying, “You know, while that club sounds kind of interesting, I don’t think it’s going to have as much sort of bang for my buck, in terms of taking me where I want to be.”

    And so the interestingness is not quite enough to offset this. And then with Ideation, I think I did take some novel approaches to having distinctive profile, like I authored a book in college about leadership and student organizations, and I saw the opportunity to be the Secretary General of our model United Nations, which I thought, “Well, that’s a really cool leadership opportunity in terms of managing dozens of people and thousands of dollars to put together an event for hundreds of folks. Ooh, that’ll be a real nice concept to make an impression, as well as having a ton of fun.” So I was a pure career-seeking robot along the lines.

    But I do see those in learning, yeah, talking to folks, learning what the firms want, how they operate, getting the books. And Input, certainly, talking to numerous people along the way to confirm, “Is this really what I think it is?” and learn, “Well, what needs to be done in order to get there?”

    Lisa Cummings: [00:11:30] You’re bringing up what happens for a lot of people where if they heard the descriptors in the StrengthsFinder Talent Themes, and they listen to the thing that you just described, they would probably think, “Achiever” because it seems like the easy way to describe what you accomplished. And although Achiever is middle of the road for you, 13, it’s not extraordinarily high but you found extreme achievement at that age.

    So, you’re demonstrating something that’s really cool which is I always tell people. StrengthsFinder doesn’t tell you what you go do in your career. It’s more about how you can go do it, leaning through the talents you have. So you found achievement through totally different talents and it’s dangerous to try to look at the words on the surface.

    And I think if I listened to your show, which I do.

    Pete Mockaitis: [00:12:21] Oh, thank you.

    Lisa Cummings: [00:12:22] Which is called Awesome At Your Job. So, for those of you listening and you want to check it out, we’ll put the link in the show notes. It’s a great show about being awesome at your job overall. I think if listened to that show I may hypothesize that you have an Analytical talent, for example, because I know that you mention research studies very often, you mention proof points, your favorite hobby is Monopoly. So you have some of these things, right, that some people might think, “Oh, that sounds like an Analytical guy.”

    And Talent Themes show up more in how you approach what you do not necessarily what those interests are. So, kind of fascinating thing you’re bringing up. So, tell us about yearnings and interests, like Monopoly and research studies and proof points, and things that you talk about in your show and how your Talent Themes speak to those.

    Pete Mockaitis: [00:13:14] Oh, that is interesting in terms of just what’s fun. So, on my honeymoon, just a few months ago – Yay.

    Lisa Cummings: [00:13:23] Yay.

    Pete Mockaitis: [00:13:24] I was reading this book Pre-Suasion by Dr. Robert Cialdini on the beach. And so it’s funny, it’s non-fiction but that was just fascinating and fun for me, I was like, “Oh, wow. Well, here’s an interesting fact. They did study and here’s what happened.” And so I’ll find that all the more thrilling than most works of fiction because I guess Ideation is fuelling that fascination in terms of I’m thinking, “Oh, look at all these implications for how I could go put that to work and make things happen.”

    And for Monopoly, it’s so funny. I remember one time I was meeting this guy for the first time, his name is Peter; fine name, fine guy.

    Lisa Cummings: [00:14:09] Fine name.

    Pete Mockaitis: [00:14:11] [laughs] And so as we were playing Monopoly he kept asking me some questions about my career journey and how I went into Bain and why I left Bain and started my own business and these things. And I’ll tell you what, I was so focused on the strategic options and decisions I had to make in that game Monopoly to win I actually had in my head the idea that this guy is trying to distract me in order to win at Monopoly.

    Lisa Cummings: [00:14:40] [laughs]

    Pete Mockaitis: [00:14:41] I thought, “Pete, that’s crazy. Most people don’t care. They play games to socialize in fun ways.” [laughs] I was being a little rude in retrospect. I kind of apologized to him. I gave him very short answers, I was like, “Well, ultimately, that’s just something I’ve always loved to do.” You know, just one- or two-sentence responses.

    Lisa Cummings: [00:15:01] Let’s get back to the seriousness of Park Place, buddy. [laughs] Okay. So, now what you’re helping me see and raise is this concept of domains. I don’t know if you know this about StrengthsFinder, but they’ve done some studies on leadership, and these four domains of leadership actually came from quite a large study on followers.

    So, if I look at your talent lineup, not to get too nerdy and distract from the story of you, I’ll give you the quick version. There are four different domains of leadership that people often find their strength in, and yours, to give you the tell as I lean into it, you come in really hot on the Strategic Thinking Talents, and then second highest your Influencing.

    So, there are four categories. You have the Relationship Talents. You have the Influencing Talents. You have the Strategic Thinking talents, the thinker guy that you probably are, and then you have Executing Talents. And so, as I listened to your reaction to the Monopoly thing, I could see you being really in your head about what was going on in the situation.

    The way I look at these four domains is that they’re all valuable, and they’re all useful ways that you can demonstrate leadership, but this is kind of, when you have one that comes in heavy in your top five, it’s often the color of glasses you’re wearing. Like yours would be, if you looked at your StrengthsFinder report, the Strategic Thinking Talents are actually colored red. And you could see, “Okay, look, my first view on things, the lens I’m going to see the world through will, first, likely be thinking about it.”

    Now you have a lot of fast-thinking talents, so Ideation is fast and Strategic is fast, so it’s not like you’re going to go deep and sit around and ponder things deeply for months. You can boom, boom, boom, react to that guy and have your answer. And I noticed your Influencing Talents are also high on your list. You have Activator, Woo, Communication up in your top 10. It’s interesting to see those two. How does that play into how you’ve seen yourself and your career?

    Pete Mockaitis: [00:17:12] Well, that is interesting. And what’s funny is I have a little bit of a hard time switching at times in that I really do like people and building relationships, and connecting and laughing and seeing how we’re similar and how we can help each other and collaborate and all those good things. That’s fun for me. But surprising, or I don’t know, just kind of part of how I go, is that when I get deep into the realm of this Ideation, Strategic, Input, Thinking and I’m trying to crack something, or figure it out, it’s just sort of like Peter in that game of Monopoly.

    It’s like, “I’m not in people mode right now. I am in finding an optimal solution given all of my options and constraints mode right now.” And I feel a bit sort of like I’m being pulled away from that which I’m attached to and I’m into at the moment, or I’m just sort of like I’m not really present or there. I think that does show up in that they are different clusters and I feel them differently in terms of my whole headspace and emotional state. It’s like, “I’m not in people mode right now.”

    And sometimes my wife will notice and she would like me to enter into people mode as we’re being together, or where she’ll just say, “Okay, you’re in your groove. Go ahead and finish that first.” So that’s the first thing that pops to mind there.

    Lisa Cummings: [00:18:45] What a deep powerful insight. I love hearing how the thinking stuff is playing out in your head, and then also the relationship part. So, I apply StrengthsFinder to work all the time and find that sometimes the easiest ones to get how you perform relative to other people is through people you’re really close to. So your wife probably knows you about as well as anyone in the world so she’s going to be more comfortable saying it out loud or noticing it or mentioning it. Do you happen to know hers? Has she taken this yet?

    Pete Mockaitis: [00:19:20] You know, I don’t think she has.

    Lisa Cummings: [00:19:22] Okay. Would be fun. So this could be one where you say, “Okay, look, your first Relationship Talent is Connectedness. It’s your number six. I hear you relying on it relatively often.” So you could ask a question like how could you lean on your Connectedness talent when you’re trying to consciously switch into a mode that would complement the conversation you two are having?

    Pete Mockaitis: [00:19:47] That is a great question. And, particularly Connectedness, that’s one of those words for the Strengths Finders that makes me think of, “Oh, like a super network.” But, no, no. Connectedness is more about having sort of like the faith in why things are the way they are or a higher power. And so, for me, that is big.

    I’m a Catholic Christian. I think tapping into some of those, well, one, I guess is the headspace of worship or sort of loving people and serving them as folks made in the image and likeness of God can be pretty potent in terms of a reminder of, “Hey, what’s really important here?” “Well, how about we give that person the listening ear and respect and attention that they deserve?”

    Lisa Cummings: [00:20:32] Oh, this is so good. I could take this in 20 directions because, one, I hear the interplay of Talents, how your Connectedness and Strategic gets so wound together because you do have so many Thinking Talents, the connection of ideas and not just people and meaning but pull all those things together – connecting meaning, connecting people, connecting ideas. Those are going to play out for you in a way that might even be difficult to separate, you know, “Which talent thing is talking here?”

    And then your first Executing Theme is Belief and that, of course, I hear it in what you just said, and so it really helps me see when you say it. Oh, yeah, this would drive how you go about getting things done as well with the perspective of the meaning in your life and what is this all for and how does it play out. I also think this is the direction I’ll ultimately take it, because there are so many ways we could go from that conversation.

    So a lot of people struggle with this. You look at your lineup, and I’ve told you about these leadership domains, and you see, “Oh, my gosh. My first Executing Talent is number 12. This sounds like a person. Oh, no, I might be doomed. Does it mean I never get anything done?” Well, clearly you get a lot done. You are a machine it seems. So, where do you get your ability to achieve and get the outcomes and results you want? Because you clearly do.

    Pete Mockaitis: [00:22:00] How does it happen? Well, I think part of is just that I think about it in terms of I have a standard in mind in terms of how things should be or go. I think that’s kind of a vague broad thing to say. But, day after day, what mostly happens is I have kind of a picture in my head for what is done, good, complete, dream, nirvana state look like, and then I have all these ideas for what are the things that I could do that I couldn’t bring it there. And then I just become very excited about those ideas and I just sort of run after them.

    In terms of the CRMs, I was thinking, “I have a dream” – so dramatic.

    Lisa Cummings: [00:22:57] [laughs] Martin Luther Pete has a dream of CRM systems.

    Pete Mockaitis: [00:23:03] In which every guest that comes on my show will be absolutely outstanding, like leaving me and listeners with, “Wow.” Well, what’s it take to get there? Well, probably a fuller pipeline so that I don’t ever have a scramble in terms of, “Oh, I’m a little light on interview appointments. I better get some right away.” That’s like an obstacle to that is like when you have the time to patiently vet candidates as opposed to, “Oh, I’ve got to grab somebody,” then the odds are in your favor in terms of getting great ones.

    So then, I think, “Well, then what does that system look like? And how can I do that without spending my whole life stuck into analyzing their tweet history?” That’s how I often think about how it gets done, is I feel this tension inside me. It’s like, “I want that to be real and I’ve got these compelling, exciting ideas for what I could do to make that real so let’s go do it.”

    Lisa Cummings: [00:24:01] It’s really pretty deep what you just said because I could see Strategic helping you sort quickly, “Here’s the outcome. What’s the best way to get there?” Boom, your Activator says, “Go!” and then you create these systems and the insight that listeners won’t have, is that you and I have had some other conversations outside of this.

    Pete and I are pals. So we’ll talk podcast nerd-talk and he has all these great systems and team members who make things happen, and it actually is one of the great things you can do as Activator. You partner with people who see it through the finish line so that you can get the excitement at the starting line, and then other people can do the execution of the systems you’ve established and the vision you’ve created. So it’s actually a beautiful way you’ve worked through it.

    Pete Mockaitis: [00:24:43] Oh, thank you. You know, it’s so funny, when you say it like that I think, “Well, of course, isn’t that how everyone does it?” And the answer is I guess clearly, “No, it’s not.” Because I think, “Well, isn’t executing the same thing hundreds of times kind of dull?” But, no, some people are into that.

    Lisa Cummings: [00:24:59] A-ha. Okay. So, here’s the last topic we’ll bring up only because we’re running out of time because, geez, this would be so much fun to keep going and going and going. So that comment you just made made me think of the Talent Theme of Consistency, doing the same thing hundreds and hundreds of times. Well, it is Pete’s number 33 talent, so we call that a lesser talent, or maybe somebody else’s talent. Meaning somebody else, right? Yes, somebody else might get really excited about doing something the same way consistently over and over every day. But if Pete had to do that every day, what would work feel like for you?

    Pete Mockaitis: [00:25:37] Oh, it would just be so dull. It’s like I would want sort of some spark of newness to make it come together.

    Lisa Cummings: [00:25:48] This is a great way to end the show because living in your strengths makes you a stronger performer. Living in your strengths brings you energy and enjoyment about your job. If you’re pulling on your lesser talents, or someone else’s talents, all day every day, you feel drained, you feel burned out, and so many people feel like that and wonder, “You know, gosh, it’s not so hard and people are nice. So why do I feel like this?” And that’s often why, it’s because they’re calling on their weaknesses all day every day but they just don’t quite realize why.

    So, thanks, in an unexpected way, for illustrating that point because that is so powerful for people to have that insight.

    Pete Mockaitis: [00:26:25] Oh, thank you. It’s been a blast.

    Lisa Cummings: [00:26:27] It has been a blast. I’m so excited to have you here to do this. I wish we could triple down on it. Let’s get listeners over to you because you have so many great shows to help people be awesome at their jobs. So, where should they go to dig into your content, your training, your podcasts?

    Pete Mockaitis: [00:26:42] Oh, sure thing. Thank you. Well, I’d say if you’re already, well, you are a podcast listener, fire up your app and whatever you’re doing and search Awesome Job. That should be enough to pop up the show How To Be Awesome At Your Job. Lisa herself is a guest on an episode. You might check that out to get another flavor for her. Or just my website AwesomeAtYourJob.com.

    And it’s been fun. I’ve had about 130, wow, conversations with tremendous folks and every one of them is about trying to sharpen the universal skills required to flourish at work. So, whether you’re an executive, or a manager, or an individual contributor in marketing, or finance, or anything, it should be applicable because that’s kind of the primary screen we’re using.

    Lisa Cummings: [00:27:26] I second that. It is a fantastic show. I met Pete last year, and ever since leaving our meet-up in Chicago, I just have been an avid listener, and it’s just full of great guests and great tips. If you want to go back and listen through the lens of the StrengthsFinder Talents it’ll be really fun to do that. Also, for listeners, if you want some Strengths focus tools to use with your team at work, also check out LeadThroughStrengths/resources and you’ll get a bunch of great free info there.

    As we close episode, remember using your strengths makes you a stronger performer at work. If you’re putting a lopsided focus on fixing your weaknesses you’re probably choosing the path of most resistance. So claim your talents and share them with the world.

     

    The Plot To Interfere In The 2024 Election (Ep 2069)

    The Plot To Interfere In The 2024 Election (Ep 2069)
    In this episode, I address the growing plot to interfere in the 2024 election.  News Picks: Why is Twitter screwing with the 2024 election? About that Fulton County clerk who hit “send.” The unforgivable Ivermectin saga. Why did Apple remove the Glenn Beck show? Here’s the information about my upcoming North Carolina book signing. Copyright Bongino Inc All Rights Reserved Learn more about your ad choices. Visit podcastchoices.com/adchoices

    10 Culture Building Tips For Managers Who Want To Build A Strengths Based Team - With Maya Tremelling and Cheikh Tall of FHI 360

    10 Culture Building Tips For Managers Who Want To Build A Strengths Based Team - With Maya Tremelling and Cheikh Tall of FHI 360

    This Episode’s Focus on Strengths

    This week Lisa chats with Cheikh Tall, Maya Tremelling, and a Project Director at FHI 360. Their amazing company is working in 70 countries to find cures for many of the world's deadliest diseases, provide water for villages in Africa, and promote the health and well-being of all people.

    In this special episode, you'll hear how FHI 360 has built a strengths-based team, while nurturing a strong company culture. You'll learn about these 10 ideas:

    1. Charity Cube
    2. Employee Resource Groups (ERGs)
    3. Focus On The People
    4. Offer Awesome Grants
    5. Randomized Coffee Trials
    6. Thank You Cards
    7. Now Awards
    8. Annual Awards
    9. Leaders Set The Tone
    10. Creative Work Schedules

    [caption id="attachment_3508" align="alignleft" width="400"] FHI 360's Awesome Mission[/caption]

    Meet the interviewees (see photos below):

    Cheikh's Top 5 Clifton StrengthsFinder Talent Themes: Maximizer, Adaptability, Achiever, Responsibility, Deliberative (such a great fit for getting a financial analyst in the zone!)

    Maya's Top 5 Clifton StrengthsFinder Talent Themes: Positivity, Includer, Woo, Developer, Harmony (what a beautiful set of relationship talents to bring to a records management role!)

    Lisa’s Top 5 Clifton StrengthsFinder Talent Themes:   Strategic, Maximizer, Positivity, Individualization, Woo

    Resources of the Episode

    You can connect with the FHI 360 team through their website, Twitter, and their interesting and informative blog.

    Strengths Tools

    You'll also find lots of StrengthsFinder, leadership, and team tools on our ="https://www.google.com/url?hl=en&q=http://leadthroughstrengths.com/resources&source=gmail&ust=1487264698482000&usg=AFQjCNHUtPcayNXycHfGq_r2Crj5sPIU7w">Strengths Resources page.

    Subscribe To The Lead Through Strengths Podcast

    To subscribe and review, here are your links for listening in iTunes and Stitcher Radio. You can also stream any episode right from this website. Subscribing is a great way to never miss an episode. Let the app notify you each week when the latest episode gets published.

    Here's a Full Transcript of the Interview

    Lisa: You’re listening to Lead Through Strengths, where YOU'LL learn to apply your greatest strengths at work. [music break]

    I’m your host, Lisa Cummings—and I gotta tell ya, whether you’re leading a team or leading yourself…it’s hard to find something more **ENERGIZING** and productive than using your natural talents every day at work.

    Today, you’ll hear a special episode, where I’m onsite in the Raleigh Durham area of North Carolina. I’m with an organization called FHI 360. They do work in 70 countries, and wow...talk about bringing out the best in humanity…

    I was onsite, delivering a StrengthsFinder program to their Global Leadership Team. They came from all over the world and, man, we got to apply the concept of strengths to [00:01:00] suuuuch a wide range of job responsibilities.

    We had research scientists, we had country directors, we had clinical operations leaders, and we had people whose career mission is to cure malaria. We had leaders who devoted their entire lives to getting clean drinking water to villages in Africa.

    It was amazing, and their organizational culture really stuck me.

    It feels different (in a special way) when you walk in their building. So [00:01:30] I couldn’t pass up the opportunity to chat with some of their team members about what makes this organization so special.

    Now, bear with us. The audio on this episode is not as good as our usual standard. We’re on site, in a common space, with four of us on one centralized microphone. The setup was not ideal for your ear buds, yet we made it work on the fly.  And, even with the extra fuzz and distance in your ears, you’ll absolutely benefit by listening to their creative tips and culture-building ideas.

    In just a sec, they’ll start giving you 10 specific ideas you can borrow for YOUR work culture. If you find it tough to follow who is talking (because there are 4 of us), take a glance over at leadthroughstrengths.com/listen. When you see the podcast episode art with three faces, you’ll know you found them. We added photos of each person throughout the show notes - so I think you’ll love checking out those visuals (we even have some that show the 10 tips in action). That page also includes each person’s StrengthsFinder talent themes, so it might be fun for you to spot their natural talents as you hear how they describe their ideas.

    We kick it off with . She jumps right in with their [00:03:00] Charity Cube idea. Here she is, giving you a cool use for the empty cubicle in your office!

    Project Director: Hi,  I'm a project director. My favorite thing about working here or one cool thing I look forward to is an initiative we have called the Charity Cube. It's an empty cube that we use as a mini-thrift store to raise funds [00:03:30] for charities that are nominated by our staff.

    Sometimes it will be a charity that our staff cares about, local or national, or sometimes it'll be something thathas personal significance to someone, right? Now for example, this month, the funds raised through the Charity Cube are going to the Leukemia Society because one of our colleagues lost her husband recently to leukemia, so it's raising money in honor of him.

    Lisa: I can already tell it's something of meaning here. Tell me a little bit [00:04:00] about what that cube looks like. If you walk up to that cube, what do you see? Because I imagine almost everybody listening has an empty cube somewhere around the office and they want to do this. What does that look like?

    Project Director: Sure. We invested in a portable clothing rack. I think a company called Neatfreak makes it. We have clothes hanging there. We ask people to only bring in really nice stuff. We usually have some shoes and purses. There are books, CDs and DVDs [00:04:30]. Knickknacks. People bring in all kinds of things. Some things we wish they didn't, but usually what happens is the good stuff is gone in a second. What's left over is the stuff that nobody wants, so once a month, we get volunteers to come clean it out and to purge it, then we start over. We've raised $5,000 in the Charity Cube.

    We've been doing it two years and each month, it's a different charity and [00:05:00] staff nominates it. It's fun. It needs to be placed somewhere strategic. Our Charity Cube is placed right next to the canteen, so everyone who's going to warm up their lunch stops by. It's an honor system. There's a moneybox. People put in the cash and once a month, we add up all the money and send it to a charity.

    Lisa: It's like a little retail store in a cube. I wasn't even imagining it at first.

    Project Director: Yeah. It manages itself, for the most part.

    Lisa: And anybody listening to this could implement something like that. They don't have to be a people [00:05:30] manager to do that. That can be anyone who wants to demonstrate leadership and do something meaningful. Ooh. Maya, this is a lot to live up to. What kind of cool thing do you love here?

    Maya: My name is Maya Tremelling [00:05:43]. I'm responsible for record management and I’ve worked for FHI for almost nine years. What I like most about working in this company are the people.

    Lisa: Let's talk about relationships for a second and what happens when you're so far away. I talk to more and more people at companies, organizations everywhere that have remote employees all over the place. Your tightest knit team might not be anywhere near you, so how do you ... This answer could be for anyone even though, Cheikh, you haven't been able to introduce yourself yet. How do you stay connected like that relationship-wise when you're not physically seeing each other?

    Cheikh: The ERG.

    Maya: Yeah, ERG. I don't know if you heard of them [00:06:29].

    Lisa: Employee Resource Groups?

    Cheikh: Employee [00:06:30] Resource Group. Yes.

    Lisa: Yes. Talk about them.

    Cheikh: And then people that share…

    Project Director: Common interests.

    Maya: We have so many groups. Maybe I can talk for “Tapioca” [00:06:38], which is Asian people, but people who care about Asia also can join. You don't need to be Asian to join. We have really good causes too, like fundraising. We celebrate New Year's for all the countries in Asia. We have potlucks. Being away from our countries can feel lonely, but it feels like we are family here. It's just nice.

    Lisa: Yeah, so you mentioned Tapioca. You mentioned Young Professionals. Is that an Employee Resource Group?

    Maya: Yes.

    Lisa: What are some other ones?

    Maya: Africa.

    Project Director: Working parents.

    Cheikh: I think a bicycle group.

    Lisa: Bicycle?

    Cheikh: They have a bunch of bicycles. Yeah.

    Project Director: Yeah. We have a bicycle one, working parents. Oh, Toastmasters, public speaking, Africa, Asia. Military veterans? [00:07:25] Oh, a fitness one that does yoga and meditation.

    Lisa: It's as if you find a special connection point, you could make one of these.

    Project Director: Sure. You can propose it.

    Cheikh: The last one is a women’s group.

    Project Director: Oh, yeah. The women's group? Yeah.

    Cheikh: I attended that one [smiles].

    Project Director: That's awesome. Good for you [cheerful crosstalk].

    Lisa: Okay, so now people have sort of met you.

    Cheikh: Yes.

    Lisa: Tell them who you are and one of the cool things you love about working here.

    Cheikh: My name is Cheikh Tall [00:07:52]. I've been with FHI for about a year. The purpose for me to join FHI was the work that FHI was doing. I was just sitting at my old job - just working and I guess it wasn't meaningful to me. It wasn't about the money, it's about what I want to do personally. I think working here - and the work that FHI is doing, that's one of the main things that I like about working here.

    Lisa: Yeah. I think people listening to this will almost feel like you [00:08:30] have an advantage because when you're in a company like this, that is so mission driven and so out for humanity and what the world could become, you certainly (on the purpose and meaning part) have something special.

    Let's just say you're a manager listening to this and they work in a manufacturing company. They're making widgets and you're trying to figure out - how do you tap into meaning? You've obviously had this experience when you didn't feel that connection. [00:09:00] Do you think that connection can be made when it's a hardware product or something like that?

    Cheikh: Yes. I think it's good to take time to understand what somebody's motivation is. It's important to tap into that motivation and keep that person going.

    Lisa: If you just asked one question to try to get at somebody's motivation, what would that thing be?

    Project Director: Whenever I work with someone that I don't know, I make sure that the very first meeting has nothing to do with work. That it's [00:09:30] just about getting to know each other and understanding. You don't want to make people say things that they're not comfortable sharing, but just opening a dialogue for people to share what they're comfortable with about their life and their family and where they went to school or what books they love, what music they love, what their hobbies are, so that you can build trust. I think in order to be able to be on a team and have healthy conflict about ideas, you have to trust each other. In order to build trust, you have to know something about the person [00:10:00] beyond their name and their title.

    Lisa: It doesn't cost any money, either. That's a great one, Project Director, for that.

    Project Director: Exactly. You do it over lunch. You go out, "Hey, I'm so glad we're working together. Can we go and grab lunch?" You just talk about life and each other. Also in keeping that feeling going and building that relationship too, a lot of times, we work with people that are overseas.

    I had a team that was all in Kenya. We did so much better, we were so much more engaged when we were on video, rather than when we were on the phone. As much as we could, we did Skype and video calls more than just being on the phone. When you're on the phone and someone could be doing something else and it's too passive. When you're on video, you have to really focus.

    So yeah, using video and just keeping a personal relationship just when you start meeting like, "How's everything going with you guys? How's your family?" You know what their kids are doing. "How's soccer going?" or something. "How's your garden going? You grow tomatoes. Do you have any tomatoes yet?" Just to have ahuman connection and not be so boring about work, because things can get boring sometimes.

    Lisa: [00:11:00] It's big. People say, "Oh, you're not focusing on work", but you're focusing on work by focusing on the people that do the work, so you have to have that piece.

    Cheikh: Adding to that, I might be an introvert sometimes. I don't like to talk. I just sometimes just keep it business as usual.

    Lisa: Perfect for having someone on a video right now, right? [sarcasm] “Let's do an in public interview with someone to make him feel really uncomfortable.”

    Cheikh: I've been working with my manager for a while. She can tell by how I react if I'm excited about something or not. She knows that I like to be challenged. If a new challenge comes up, she can see the excitement in me. I think paying attention to the non-verbal action of people pays a lot. They can't help unless they are 100% sure what motivates that person.

    Lisa: I like how practical your ideas are. You were talking about the fact that someone can read you [00:12:00] and know. The same thing applies with anybody that you're working with whether they're your direct report or a colleague who's a peer. If you get to know each other at those informal lunches and they know, "Oh, you want a little more time to think about things" or "Don't put me under pressure to speak in the moment" or "Now I can see that eye twitch means that's a good thing". All those little signs.

    Project Director: One of the things that I love about FHI is HR has set aside funds and resources for employees to come up with [00:12:30] ideas. We have the Awesome grant: give us an idea that's awesome that you can do for $1,000 and we'll consider it. Everyone can submit his or her ideas. One of the Awesome grants was to get some bicycles that employees can check out and go for lunch, go ride into downtown and grab a coffee or a lunch.

    HR, it's not tons of money, but it's very encouraging to feel like your ideas are valued and for HR to say, "We want to know what ..." [00:13:00] The Awesome grants are about the culture. $1,000 projects to make our culture better. I love that HR is thinking that way because that's creative and it's not expensive. It's pretty easy. The staff is doing all the work. They're coming up with an idea they're implementing.

    Lisa: And executing. I hear that and I think if someone said, "Oh, we don't have that. We have $100", you could do an Awesome grant with $100. That's cool.

    Paige Winn (cameo appearance): Do you guys know about the randomized coffee trials?

    Maya: Yeah. Every [00:13:30] month, people who register to be part of it will get an invite. They match us with other people and we can have talking and it's just having a coffee or tea or even lunch if you want. I meet most of the time with someone new that I never met before. It's really good because we are such a big company. So many new people - we benefit.

    Lisa: Yeah. Say more about how this actually works. You're an employee and I'm imagining [00:14:00] it could be something like networking and I just want to meet someone in whatever department?

    Maya: Yes.

    Lisa: Networking, mostly? Does it happen through software or how does this happen?

    Maya: It's just an email.

    Project Director: It's part of the Awesome thing. Someone manages it. They get all the names of people and then they use random matching and send out emails.

    Cheikh: Usually the people that they match are in the same department.

    Project Director: Yeah.

    Cheikh: We end up being matched to somebody who is doing something totally different than your area of work, so you can talk about projects you’re working on.

    Project Director: The ones that I've been in, we talk about work some and what kind of projects you're doing and what excites you about what's coming down the pike.

    Maya: Most of the time. Yeah.

    Project Director: "Where did you come from? Who are you?" It's all the employees who schedule it and reschedule it if you need to cancel. That's your gig. They just tell you whom you're matched to and then you can take it and run.

    Lisa: You're hitting [00:15:00] on an enormously important concept. I talk a lot with managers about individualizing to each person and what makes them tick.

    Project Director: One thing I really appreciate is that we get handed out stationary that is a thank you note. It has a logo and it says 'We are FHI'. You get those and when someone does something that you appreciate or helps you out, you can send them a handwritten thank you note. I have handwritten thank you [00:15:30] notes from people in leadership that mean so much. The power of that is just so real and wonderful. We can do that to each other. We also have an ability to nominate people for awards.

    Cheikh: Yeah. The Now Award.

    Project Director: On an ongoing basis, we have a Now Award, which is just someone helped you out. It can be a $10 gift card or $20, whatever. Once a year, then we have the big award. They take nominations from around, many, many offices around [00:16:00] the world. It's nice. There's a ceremony and people get to tell their story. You hear why people got this award and they give it to teams. It's not about individual accomplishments, it's about team accomplishment and project accomplishment. That's awesome because then you're really creating a culture that values teamwork.

    Cheikh: Also, what I like especially about the Now Award is that it is something that you get from peers. You're working next to each other.

    Maya: Right. In the same department.

    Cheikh: It doesn't come from the top leader. [00:16:30] My direct manager or my direct coworkers are the ones that can nominate me. Just getting an award from them means a lot because they are the people that you interact with all the time, and they see you putting in the work. The direct manager knows what I'm doing every day. Getting recognition from them sometime means a lot.

    Lisa: As I was listening to your answers, I was thinking about how that gave people a [00:17:00] big, bigger, biggest option where thank you cards, recognition cards can be big, Now Awards can be bigger, the team impact thing, the biggest. But that something as simple as a peer recognition getting a handwritten note whether it's from a peer, even an email, that it's big.

    It's a big meaning to you even though it's a small easy action to take. Anybody can keep a stack full of blank cards at their desk to recognize peers, even if their company doesn't [00:17:30] provide something. Okay. Closing thought. It's a simple question, yet a deep question. What do you know about team dynamics today that you didn't know five years ago?

    Project Director: I don't know if I didn't know it five years ago, but I certainly know now that the leader sets the tone. I'm on a team now where the leader will send out a message [00:18:00] and it's completely heartfelt. "This morning I woke up and there was a beautiful sunrise and I was on my run. I was just thinking about how much we've accomplished in the last month, and how hard you guys have worked, and how much I appreciate it. I'm just thankful that you all are my team."

    He's setting the tone. He's setting the tone and then that becomes the tone of the team. I think it goes all the way up to our CEO. We have a CEO suggestion box. You can say anything you want in the suggestion box. Anything. [00:18:30] He will respond publicly unless it's private, if it's an HR issue that is private.

    He sets the tone for communication. That would be my nugget: the leader sets the tone. It's your responsibility to set the tone for your team. If there's gnarly-ness going on in your team, you have to not just want to blame it on them but look inward and accept some responsibility. How do I turn this around? What can I do? Instead of just saying, "All those people are hopeless." I [00:19:00] believe it comes from the top.

    Lisa: It takes a lot of small interactions to make that openness happen, so that's a really good lesson.

    Project Director: You know one thing we didn't talk about, but I think is really great, is that I only work 60% of the time. That's a choice that I made, so that I cannot make my kids eat TV dinner every day, right?

    Lisa: Ooh, it is a big one.

    Project Director: I work less and I make less money, but I still know, and I think most people here know, that you don't get all this [00:19:30] stuff. Culture is not going to just ... someone else is going to create it. You have to put the time in even though I'm only working 60%, but I put the time in for the Charity Cube. We put the time in for the ERGs. We do it because we know that it's our responsibility. We get to own whether this place is awesome to work at or not. It's everybody's responsibility and we all chip in, don't we?

    Maya: Yeah. [00:19:53].

    Project Director: People chip in. We're not getting compensated for these things that we're doing. We shouldn't be. We're doing them because we want to work at an awesome place [00:20:00] and that's what it takes to work somewhere awesome. If you're not willing to give a couple of hours a month or one hour a month to make this place awesome, then it's not going to be awesome. That's why it's awesome. If you think everyone else is going to create the culture and then you get to benefit from it? No. That's not how it works.

    Lisa: It's so uncommon to see any fractional work schedule.

    Project Director: Yeah. It has to be that your project, it meshes with your project needs, but yeah. If you can justify in how it will work and it works [00:20:30] for your group, then you can do it.

    Lisa: The Project Director ended it so perfectly, didn't she? You know what, if you want your workplace to be great, it's built from the inside out. A culture's not an HR initiative, it's not a vision from one single leader. It's actually a reflection of the past and the present and all of those actions, habits, preferences, commitments and trusts that are going on in your organization.

    Building a strengths-based culture takes [00:21:00] some time, effort, and ongoing communication. They did such a great job of showing how yes, it does take an effort by many people over a long period of time to shape a culture yet at the same time, they demonstrate really beautifully that these 10 ideas can be executed by anyone at any level and really with any budget level.

    To do a quick recap, here are the 10 ideas. I hope you will take some inspiration [00:21:30] and implement a spark that you got from this episode in your company.

    1. Turn an empty cube into a Charity Cube.Use it to give to causes that employees select and care about.
    2. Form Employee Resource Groups (ERGs), and don’t limit them to ethnic diversity groups. Allow team members to find connection points and create groups, like their cyclist group or veterans group.
    3. Focus on the work by focusing on the people doing the work. Build human connections by being willing to chat about non-work topics. Get on video for remote team members. Going deeper builds trust that translates into results.
    4. Offer Awesome Grants. Give people the opportunity to apply for grants that build a great workplace. They implemented everything from a sharable bike program to buying StrengthsFinder assessments - all from their Awesome Grants.
    5. Create a program like their Randomized Coffee Trials.They literally get matched up with a random person from another department to have coffee and try on a conversation. It has been awesome for cross-functional networking and collaboration.
    6. Provide an inventory of Thank You cards. They provide stationery to each employee so that offering appreciation is convenient. This removes cost barriers and convenience barriers that would otherwise keep people from doing it. I know, that sounds like a lame excuse to not say thank you…yet I don’t see fat stacks of thank you cards on people’s desks, so this idea rocks. Make it easy.
    7. Now Awards.Start a peer-nomination system. Get rid of the bureaucracy and approvals. Allow people to give something simple, like a $10 gift card to a peer.
    8. Annual Awards.This is their big team award, so it’s different from peer awards. This one recognizes project level success. They go all out with stories that describe the team’s experience together. And they pump up the pomp and circumstance to really make a celebration out of it.
    9. Set the tone.As a leader, FHI leaders are comfortable with a heartfelt tone. They are willing to listen and help each person feel important. They see from their results and loyalty that it's a big deal. Whether it’s a meaningful team message or their CEO suggestion box, they’re out to show people that they matter.
    10. Get creative with work schedules.FHI offers what they call “Reduced LOE” where any professional on their team can work fractional hours and get prorated benefits. What a creative way to keep your best employees through different seasons of their lives. It makes team members feel accountable to keeping the amazing culture train going - what a brilliant way to build a feeling of ownership all the way through. At its simplest level, consider offering a job sharing program or part time roles. The important differentiator here is that it’s not just for entry-level jobs. When you show people they have a career path with flexibility, you can keep your top talent rather than having them opt out of the workforce entirely.

    It makes the team members feel accountable to keeping the amazing culture train going, you heard that from Project Director, and what a brilliant way to build a feeling of ownership all the way through the organization. If you offered this at its simplest level, just consider doing a job-sharing program where two employees can share a job 50/50 or maybe you offer part-time roles.

    The important differentiator is that it's not just for entry-level jobs. I do see people experimenting with part-time offerings, yet they stop at the entry-level jobs. The magic here is that when you show people they have a career path with flexibility, you can keep your top talent rather than having them opt out of the workforce entirely. All right. With that, I'd love to hear what this episode inspires you to put into practice.

    If you've done the Clifton StrengthsFinder assessment with your team, it's a great [00:27:00] spark. I say this often. It's a great start, it's a great spark, but it needs the continued conversation and execution to have the deep impact on an organization. First, I'm virtually high fiving you if you've gotten the conversation started already and the examples in this episode are a great way to support talents and put them into action.

    Just think about this for a second. If someone on your team leads through the Discipline or Focus talent themes, maybe they create the calendaring process for something like those randomized coffee trials because they really dig the organizational skills and the follow through part. If someone leads through restorative, maybe they institute their own ERG.

    They create an employee resource group called the Fix It Amigos, I don't know, to tinker on electronics or solve business issues that people submit. If someone leads through the developer talent, maybe they propose a mentoring program or they offer to be someone's mentor so they can take them through those small steps of development and have someone who they can celebrate the success of.

    If someone leads through Includer, they might offer to become the onboarding welcome wagon and offer tour guides to ensure that new hires feel totally comfortable and grounded in their first week on the job. You get the idea here. I'm just spit balling. The idea though is take your talents and the talents of people on your team and aim them at culture building conversations. Aim them at specific company programs.

    Get people involved in ways [00:28:30] that light them up. Encourage people to contribute in ways that bring them ease and energy and enjoyment about the workplace and about their culture and about their roles. After all, if they're obsessed with fixing their weaknesses, you know what I'm about to say here. They are performing on the road of most resistance. So help them claim their talents and share them with your culture.