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    AI as a Change Agent: Redefining Workflows and Decision-Making

    enDecember 06, 2023
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    Podcast Summary

    • Navigating the World of AI: A Journey from Civil Servant to EntrepreneurAI brings opportunities and challenges, requiring people and technology to work together. Entrepreneurship in this field involves long hours, less money, and less security.

      The future of AI brings both opportunities and challenges, including job displacement. John Strode, an AI coach and consultant, shares his journey from a civil servant role to founding AI Guides, a consulting company that helps businesses navigate the world of AI. He emphasizes the importance of people and technology working together, but also acknowledges the difficulties and uncertainties that come with the transition to AI. Strode's unique approach sets him apart from other players in the field, as he focuses on coaching and consulting rather than just selling tools. He encourages those considering entrepreneurship in this area to be prepared for the challenges, including long hours, less money, and less security. Overall, the conversation highlights the need for businesses and individuals to adapt and evolve with the changing technological landscape.

    • A guide for organizations implementing AIOrganizations in white-collar industries are embracing AI as a mindset for productivity and transformation, requiring a research and development approach for change management

      Preciply acts as a guide for organizations seeking to implement AI, helping them determine the best strategy and tools for their specific needs. Despite common fears and anxieties surrounding AI's complexity and rapid advancement, many organizations are open-minded and willing to explore its potential. These companies, often in white-collar industries, are leaders in their domains when it comes to embracing AI as a mindset for productivity and transformation. Change management for AI implementation requires a research and development approach, allowing organizations to experiment, learn, and adapt.

    • Start small and experiment with AILeaders should begin implementing AI in their business by starting small and experimenting early to gain valuable insights and feedback. Consider AI as a tool or teammate, such as an RFP bot or a digital worker, to automate tasks and provide insights.

      When it comes to implementing AI in your business, the best approach is to start small and experiment early. The technology is constantly improving and becoming more accessible, so waiting too long to get involved could mean missing out on valuable insights and feedback. It's important for leaders to understand what AI can do and how it can be integrated into their workforce, thinking of it as a tool or a teammate. For instance, an RFP bot can help automate the time-consuming and tedious task of bidding on contracts in a professional services firm. Another metaphor to consider is AI as a digital worker, such as assigning it the role of a devil's advocate in decision-making processes. By starting small and gaining experience with AI, leaders can build a better understanding of its capabilities and potential impact on their organization.

    • Using AI to streamline RFP responsesCompanies can save time and resources by using AI to learn from past RFP responses and generate draft answers for new ones, increasing accuracy and traceability.

      Companies can leverage Artificial Intelligence (AI) to streamline their Response to Request for Proposal (RFP) process by using their own historical data as a repository. By uploading previous RFP responses into an AI system, companies can train the bot to learn from their past work and generate draft answers for new RFPs. This process saves time and resources, as the bot acts like a junior employee who has access to all previous work. The partner then reviews and signs off on the draft answers. This approach ensures traceability and accuracy, as the bot references specific RFPs when providing answers. Additionally, this method can be applied to other use cases, such as accessing Standard Operating Procedures (SOPs) through a chat bot interface. This can save time and increase compliance by making it easier for employees to access and follow SOPs. While there is a lot of buzz around AI, it's important for companies to approach AI projects with a clear understanding of the potential benefits and the importance of data cleanliness and actionability. The success of an AI project depends on the quality of the data and the ability to effectively utilize the technology.

    • Start small, think big in AI projectsBegin with a small-scale AI project, evaluate success through productivity, labor cost savings, and learning opportunities, and consider the broader implications on the workforce.

      To ensure success in AI projects, it's crucial to start small and think big. Begin by understanding how AI can transform your business, but initiate with a small-scale project. The advantage of generative AI is the availability of pre-trained models, making the process less time-consuming and costly compared to classical AI projects. Measuring success involves evaluating personal productivity, labor cost savings, and learning opportunities. By automating repetitive tasks, AI can increase productivity and reduce labor costs. Additionally, the learning process uncovers further opportunities for AI implementation, potentially disrupting industries and leading to significant organizational growth. However, it's essential to remember that AI is not just a technological adventure but also a global change that may impact the workforce.

    • AI's Impact on Jobs: Disruption and New OpportunitiesAI will bring disruption and job losses, but also new opportunities. Continuous learning and professional development are crucial for staying relevant in the workforce.

      While Artificial Intelligence (AI) is expected to bring about positive changes, it will also lead to disruption and job losses. The future implications of AI are uncertain, and some jobs may not even make sense in the future. However, it's important to note that new jobs will be created as well. The greater concern might not be losing a job to an AI, but losing it to someone who uses one. Therefore, continuous learning and professional development are crucial. Managers, directors, and executives should understand that AI is not a static software but a dynamic, learning system that requires ongoing training and refinement. It's essential to view AI as a continuous process rather than a one-time installation, and focus on providing high-quality data to get the best results.

    • The human touch and lifelong learning are essential in AI coachingWhile AI can assist in coaching jobs, the human touch and continuous learning are crucial for success in this field. Large organizations in the public sector face challenges implementing AI projects, but the potential benefits make it a worthwhile endeavor.

      While AI can assist and even replicate certain aspects of coaching jobs, the human touch and lifelong learning are essential in this fast-moving field. The public sector shows great interest in AI projects, but implementing them in large organizations can be challenging due to the size and complexity. However, the potential benefits to society make it a worthwhile endeavor. The future of coaching, especially in AI, lies in continuous improvement, collaboration, and personal connections. Virtual AI coaches like "virtual John" can handle some tasks, but the need for human interaction and expertise remains crucial.

    • Change management in organizations comes with resistance but larger ones have resources to implement new initiativesDespite the challenges of change management, larger organizations have an advantage in implementing new initiatives due to their resources.

      Change management in organizations, whether public or private sector, comes with inherent resistance due to an "immune system" that prefers the status quo. However, larger organizations have the advantage of more resources, such as hiring teams of data scientists and UX designers, to implement new initiatives. On the other hand, smaller and medium enterprises offer a more nimble environment for quick decision-making. Regarding artificial intelligence (AI), the biggest fear is the potential danger it poses to civilization. Experts acknowledge the non-zero probability of AI causing harm, despite the numerous benefits it brings, such as personalized assistance for researchers and customized education for children. A smaller concern is the possibility of AI contributing to a never-ending productivity treadmill, leading to more work rather than free time. As for the next guest's question, I don't have an AI-related query but a more generic one. I'd like to ask, "What's the most significant challenge you've faced in your career and how did you overcome it?"

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