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    Founders Playbook: Lessons from Riot, Discord, & More

    enJuly 25, 2024
    What is the current state of the gaming industry?
    How is gaming influencing Hollywood's production companies?
    Why is player feedback important in game development?
    What strategies can startups use to succeed in gaming?
    How are Asian game companies impacting the western market?

    Podcast Summary

    • Gaming RenaissanceThe gaming industry is undergoing a significant transformation, becoming the primary entertainment medium for the future with increasing demand for great content, new technology, and funding opportunities.

      We're in the midst of a gaming renaissance, with gaming poised to become the primary entertainment medium for the future. The industry has undergone significant transformation over the past few decades, from one-off experiences to intricate online universes, and the demand for great content has never been greater. With the influx of new technology, tools, and sources of funding, starting a game company has never been more viable. Additionally, the gaming industry is increasingly influencing Hollywood, as major studios and production companies look to tap into the growing market. As Andrew Chen, general partner at a16z Games, noted, "gaming ultimately dominates and becomes the primary entertainment medium for the future." This shift is inevitable based on consumer watch time, engagement, and monetization trends. For startups looking to succeed in this exciting and competitive industry, understanding the state of the gaming market, navigating distribution challenges, and leveraging innovative strategies will be key.

    • Gaming Industry ChallengesDespite its growth, the gaming industry faces challenges like a stalled investment market and intense competition, but these can also bring advantages such as a more focused market and an abundance of talent.

      The gaming industry has emerged as a significant cultural force, surpassing the reach and impact of film, TV, books, magazines, and radio combined. This is evident in the popularity of games like Fortnite, Among Us, Elden Ring, Hogwarts Legacy, and Power World, which have captivated audiences worldwide and become cultural touchstones. However, despite this growth, the industry faces challenges, including a stalled investment market and intense competition. Some industry veterans argue that these challenges can also bring advantages, such as a more focused market and an abundance of talented professionals looking for new opportunities. However, it's important for startups to consider the unique challenges of the early stages and focus on hiring individuals whose skills and experiences align with their specific needs, rather than being swayed solely by impressive resumes.

    • Engaging fans for game developmentEffectively engaging with fans can lead to valuable insights and improvements in game development, setting smaller studios apart from larger competitors

      In today's gaming industry, competition is intensifying, with Asian game companies like Mihayo, Tencent, and Netease expanding into the western market. These companies are hiring massive workforces and have a deep understanding of monetization and free-to-play economies, making it challenging for smaller studios to compete solely based on content production. To stand out, companies need to focus on strategies like directly engaging with fans. This approach was proven effective by Riot Games, whose team set up a booth at a gaming convention and asked attendees to share their criticisms of League of Legends. By actively listening to and addressing fan feedback, Riot was able to improve the game in a more effective way than through traditional design meetings. The key is to remember that fans' criticisms come from a place of care for the game and can provide valuable insights for development.

    • User FeedbackActively seeking and incorporating user feedback can lead to better products and stronger communities, crucial for technology companies to create products that truly resonate with their audience.

      Directly engaging with customers or players can significantly impact the development and success of a technology product. Riot Games, for instance, prioritized user feedback by meeting with top-tier players every week to discuss their experiences and improve their game accordingly. This player-focused approach is crucial for companies to create products that truly resonate with their audience. Michael Chow, a former colleague of Steven's at Riot, emphasized the importance of putting the customer at the heart of everything. By shifting the mindset from viewing customers as "users" to "players," developers can better understand and cater to their needs. There are essentially two types of game developers: those with a consumer tech background and those with a gaming background. Both perspectives are valuable, but it's essential to recognize which one applies to you and adapt accordingly. Consumer tech developers should tap into their inspiration and intuition, while game developers should prioritize customer feedback and market needs. Discord, another successful tech company, also focused on engaging with their users, particularly their superfans. By showing appreciation and encouraging their behavior, Discord was able to foster growth and build a strong community. In summary, actively seeking and incorporating user feedback can lead to better products and stronger communities, making it a game-changer for any technology company.

    • Engaging passionate usersIdentifying and catering to the needs of passionate users, such as Twitch streamers, can lead to widespread adoption and validation of a product or company in the gaming industry.

      Engaging with passionate users, whether they are superfans or influential figures like streamers, can significantly benefit a product or company. Discord, for instance, identified the needs of Twitch streamers and provided them with a better tool for managing their communities, leading to widespread adoption and validation. Player feedback is crucial for identifying opportunities, building great products, and finding customers. Moreover, understanding and catering to player preferences can help tackle distribution challenges in the gaming industry, which is currently experiencing a diaspora of content and payment platforms. AI is also an emerging trend that could disrupt the industry by helping create stories, artwork, and software, further emphasizing the importance of player-centric approaches.

    • AI in gamingAI in gaming presents challenges and opportunities, from making games faster and cheaper to creating new markets with AI-driven experiences.

      Artificial Intelligence (AI) in gaming presents both challenges and opportunities. The first wave of innovation includes making games faster, cheaper, and at greater scale, with incumbents being the most likely to capture value from this approach. However, the second wave of innovation is more exciting, as it involves creating entirely new markets with AI-driven gameplay experiences, social experiences, and genres. This has the potential to bring in net new players, rather than cannibalizing existing markets. The gaming industry's history of embracing new tools and technologies makes it a trailblazer for other industries to learn from. AI in gaming may lead to the creation of new markets and experiences that are currently hard to imagine, much like how the invention of cars led to the existence of Walmart and urban sprawl.

    • Gaming industry innovationThe gaming industry is continuously innovating to tackle universal challenges, with developers advancing the field through boundary-pushing creations.

      The gaming industry is constantly pushing boundaries and innovating to address universal challenges. The discussions in this episode provide insights into how game developers are advancing their field. If you enjoyed this episode, please consider sharing it with a friend or leaving a review at ratethispodcast.com/b16z. Your support helps us continue producing the show. Remember, creating a podcast can sometimes feel like speaking into a void, so your engagement and feedback are greatly appreciated. We'll be back with more insights and stories in the next episode.

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    Find Steven on Twitter: https://twitter.com/StevenSnow

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    Please note that the content here is for informational purposes only; should NOT be taken as legal, business, tax, or investment advice or be used to evaluate any investment or security; and is not directed at any investors or potential investors in any a16z fund. a16z and its affiliates may maintain investments in the companies discussed. For more details please see a16z.com/disclosures.