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    How to Deliver on Expectations | Monday Marketing Takes: ViacomCBS

    enDecember 14, 2020

    Podcast Summary

    • Leadership, Partnerships, and Cultural Relevance in Building Iconic BrandsEffective leadership, strategic partnerships, and cultural relevance are essential for growing iconic brands. Adaptability and clear communication are key to navigating larger organizations. Engaging content and innovation through technology help connect with consumers.

      Effective leadership, strategic partnerships, and cultural relevance are key elements for building and growing iconic brands, as demonstrated by Pam Kaufman's career at ViacomCBS. During her tenure, she has overseen the global consumer products organization for numerous brands, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures, and Showtime. Kaufman's ability to create culturally relevant content and form strategic partnerships has resulted in the growth of some of the most iconic brands in the industry. When asked about her transition from overseeing Nickelodeon to the entire ViacomCBS brand ecosystem, Kaufman emphasized the importance of adaptability and effective communication in navigating a larger organization. She acknowledged that while the individual brands within ViacomCBS may have different focuses, they all share the same goal of creating engaging content for audiences. Kaufman's success in leading the consumer products organization across the ViacomCBS brand ecosystem is a testament to her ability to adapt and thrive in a rapidly changing media landscape. Additionally, Kaufman shared her excitement about the launch of the Klingon blood red wine through WineText, highlighting the importance of innovation and staying connected with consumers through technology. Overall, Kaufman's insights offer valuable lessons for senior business leaders looking to build and grow successful brands in today's media landscape.

    • Stay consumer-centric for successUnderstand consumer desires, deliver resonating products, navigate challenges with partners, and stay focused on super fans.

      Understanding the consumer and their desires is key to success, no matter the brand or audience. The speaker, who transitioned from working on children's programming at Nickelodeon to working on adult-oriented content at Viacom, CBS, and MTV, emphasized the importance of this consumer focus. Even when dealing with challenging content or retail partnerships, such as with South Park, the goal is to deliver what the fans want. In fact, these challenges can even present opportunities to build new revenue streams, like direct-to-consumer sales. The speaker also highlighted the importance of collaboration and support from partners, like VaynerMedia, in navigating these transitions and implementing new strategies. Ultimately, the goal is to stay consumer-centric and deliver products that resonate with the super fans.

    • Leveraging Nostalgia to Connect with ConsumersCompanies capitalizing on nostalgia trends by collaborating with retailers and offering merchandise related to classic IPs have seen success during the pandemic.

      MTV and its subsidiaries are capitalizing on consumer trends by going where the audience is and catering to their nostalgic desires. The popularity of shows like Yellowstone and the enduring appeal of classic IPs like Star Trek, Avatar, and SpongeBob have led to successful collaborations with retailers like Walmart and Netflix. Nostalgia has become a significant trend during the pandemic, with 70% of adults expressing a desire to reconnect with their childhood. This trend is not limited to media and entertainment but extends to fashion and merchandise as well. MTV's global fashion brand, for instance, has seen success with classic IPs like the Teenage Mutant Ninja Turtles. The upcoming anniversary of Star Trek and the return of shows like Rugrats further underscore the enduring appeal of nostalgia. In essence, companies that tap into this trend and offer consumers a way to reconnect with their past are likely to succeed.

    • Misjudging SuccessMaking wrong predictions can sometimes lead to unexpected successes. Stay focused on goals, even during challenging times.

      Making wrong predictions or judgments can sometimes lead to surprising outcomes. The speakers in this discussion shared examples from their careers where they were wrong about the potential success of Patrick Mahomes and SpongeBob SquarePants, but these misjudgments ultimately resulted in significant accomplishments. Conversely, they were right about the potential of Jojo Siwa, who has become a successful influencer and icon for the tween and teen audience. During the COVID-19 pandemic, the speaker learned the value of productivity and the importance of staying focused on goals, despite the challenges presented by the situation.

    • Remote work leads to cost savings and increased productivityRemote work saves on travel and meeting costs, increasing opportunities for team-building experiences and overall productivity.

      The shift to remote work has proven to be a democratic and efficient way for global organizations to operate, allowing leaders to connect with their teams from anywhere in the world in real-time. This has led to significant cost savings on travel and meetings, which can now be reinvested into more meaningful team-building experiences. Despite the loss of in-person interactions, the overall productivity and connectivity gained from remote work have been extraordinary. For instance, a Paw Patrol movie meeting that was initially scheduled for 40 people in person ended up having 70 attendees in a virtual setting, and the outcome was better than expected. The speaker encourages leaders to think creatively about how to invest the time and cost savings back into their teams, rather than just eliminating travel altogether. Overall, the COVID-19 pandemic has forced us to adapt to new ways of working, and the benefits of remote work have proven to be significant.

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