Logo
    Search

    Podcast Summary

    • Long-term planning and investmentSeeking a financial advisor with a CFP certification can lead to informed financial decisions and a secure future.

      Making informed decisions, especially regarding financial matters, can significantly impact your future. This was exemplified by American Airlines' Air Pass program, which offered unlimited first-class travel for life. Although this luxury was not affordable for everyone, it demonstrates the value of long-term planning and investment. The program was introduced during a time when air travel revenues were declining, and American Airlines sought creative solutions to mitigate losses. By offering a lifetime first-class travel deal, they successfully attracted wealthy consumers and generated revenue. Today, when choosing a financial advisor, consider seeking out certified financial planner professionals who are committed to acting in your best interest. You can find a CFP professional at letsmakeaplan.org.

    • American Airlines' Lifetime Pass: Unlimited Flying for a PriceAmerican Airlines sold 28 lifetime passes for up to $5 million each, granting unlimited flying privileges, but later reneged due to excessive usage by a few individuals.

      American Airlines sold a limited number of lifetime passes, starting at $400,000 in 1981, which granted the holder unlimited flying privileges for themselves and a companion. The price increased over the years, reaching $3 million for the passholder and $2 million for the companion in 2004. Only 28 people bought these passes, with some getting their money's worth and others not. American Airlines eventually reneged on the lifetime deal, citing excessive usage by a few individuals. This unusual marketing strategy generated significant media attention and intrigue.

    • Zigazoo: A safe social media platform for kids, Dell Technologies: Anniversary salesZigazoo offers kids a fun and secure social media experience, while Dell Technologies celebrates with savings on tech products

      Zigazoo provides a safe and fun social media experience for kids, allowing them to upload content, connect with friends, and explore trends without the risks of commenting, text messaging, or interaction with bots or trolls. Meanwhile, Dell Technologies is celebrating its anniversary with limited-time savings on select tech products, offering customers the opportunity to upgrade their setup with advanced features and great prices. On a different note, there were once two individuals, Jacques Vroom and Steven Rothstein, who gained prominence for their involvement in a seemingly scammy venture. Both men, one an investment banker and the other a direct marketing consultant, traveled extensively and reached impressive milestones in their journeys. Vroom is estimated to have traveled 38 million miles, while Rothstein reached around 30 million. Despite their accomplishments, they dismissed the idea of hitting significant milestones, having surpassed them early on in their travels. These stories highlight the unique offerings and experiences of Zigazoo and Dell Technologies, respectively.

    • Misuse of American Airlines' Frequent Flyer ProgramUnderstanding consumer behavior is crucial to prevent misuse of loyalty programs. Unanticipated usage led to significant costs for the airline and disrupted their operations.

      American Airlines' frequent flyer program was exploited by two individuals, Vroom and Rothstein, who used their passes as a lifestyle, racking up millions in travel costs each year. They frequently flew to various destinations for personal reasons, sometimes even picking up family members for babysitting duties. The airlines did not anticipate such usage and when they realized the cost, they formed a task force to cancel their passes. Although these actions were not against the rules, the airlines were unhappy as they couldn't sell the accompanying seats and faced issues with last-minute cancellations. The two individuals were eventually caught for selling their companion passes to strangers. This case highlights the importance of understanding consumer behavior and anticipating potential misuse of loyalty programs.

    • Two men's love for travel led to controversy over American Airlines' loyalty programTwo frequent flyers, Stephen Rothstein and Jacques Vroom, faced lawsuits and the termination of their American Airlines lifetime passes for allegedly profiting from the program, sparking a debate about the ethics of exploiting loyalty rewards and the potential consequences.

      The story of Stephen Rothstein and Jacques Vroom, two frequent flyers who allegedly profited from their American Airlines lifetimes passes, highlights the gray areas of loyalty programs and the consequences of breaking their rules. While some argue that the men took advantage of the system and made significant profits, their daughters defend their actions, stating that they were simply living out their passion for travel. The situation led to lawsuits and the termination of their passes, leaving both men feeling bitter about the loss of their beloved hobby. Despite the controversy, it raises questions about the ethics of exploiting loyalty programs and the impact of losing a cherished perk. Ultimately, it serves as a reminder to read the fine print and consider the potential consequences before taking advantage of such offers.

    • Legal Dispute Over Jet Fuel Use and Passenger CompensationAmerican Airlines faced a lawsuit from passengers over respiratory harm caused by a specific jet fuel. The outcome of the case is uncertain.

      There was a legal dispute between American Airlines and several passengers regarding compensation for delays caused by the airline's use of a specific type of jet fuel. Two passengers, represented by attorney Carolyn Rothstein, filed a lawsuit claiming that the use of this fuel caused them significant harm, including respiratory issues. However, the outcome of the case is uncertain, as it hasn't been fully resolved legally. American Airlines seems to have moved on from the issue. If you're intrigued by this story, I'd recommend checking out the work of Zachary Crockett, a writer known for his in-depth articles on various topics. He's written extensively about this case and other interesting stories. The LA Times also published several articles on the issue. Kudos to them for shedding light on this matter. And lastly, thank you for tuning into Stuff You Should Know. For more podcasts from iHeartRadio, don't forget to visit the iHeartRadio app or listen on Apple Podcasts.

    Recent Episodes from Stuff You Should Know

    Whistling!

    Whistling!

    Whistling is pretty cool when you think about it because it can mean many things, from simple happy tunes to legit communication. Learn all about this ubiquitous skill today. 

    See omnystudio.com/listener for privacy information.

    Stuff You Should Know
    enJune 25, 2024

    The Big Episode on Wikipedia

    The Big Episode on Wikipedia

    Wikipedia changed the world. Before it came along, you had to go to the library to get the answers you sought. And you and your friends had to just agree to disagree on facts. And as the internet grew and commercialized, Wikipedia remains free and open.

    See omnystudio.com/listener for privacy information.

    Stuff You Should Know
    enJune 20, 2024

    Related Episodes

    Ep 323: Sustaining A $5B Advisory Firm To The Third Generation Of Leaders With Yonhee Choi Gordon

    Ep 323: Sustaining A $5B Advisory Firm To The Third Generation Of Leaders With Yonhee Choi Gordon

    Yonhee Choi Gordon is a Principal and the Chief Operating Officer of JMG Financial Group, an independent RIA based out of Chicago that oversees nearly $5 billion in assets under management for close to 1,500 households. What sets Yonhee apart is how, with her nearly four decades at JMG Financial Group, she has been instrumental in the company's succession plan and has personally recruited, trained, and retained the majority of the company's employees through a stringent hiring process to ensure alignment with the company's expectations and values.

    Listen in as we delve into Yonhee’s career, including how she has been such an integral part of the hiring, training, and development systems, and how she evaluates potential candidates based on the actual tasks of the job, and how JMG structures its leadership roles and share of ownership. We also discuss why Yonhee believes that inconsistent definitions of advisor roles are contributing to the financial industry's rising level of M&A deals, why she teaches younger advisors to find their ideal role by first understanding their personal values and culture, and how her definition of success has evolved over time to focus on the impact and value she provides in the lives of the employees she leads.

    For show notes and more visit: https://www.kitces.com/323

    60 - 10 Things You Should Do Before You Testify in Court

    60 - 10 Things You Should Do Before You Testify in Court

    For most, the thought of testifying in Court is terrifying.  Regardless of whether you are a party or simply a witness, the anticipation of getting on the stand can stir up a high level of anxiety.  In this show, Todd and I discuss courtroom testimony and the top tips on how to prepare.  We also discuss some of the challenges lawyers face in helping witnesses get ready and how to take control of the situation to make sure you are prepared.   

     

    EP428: Do-It-Now Advice From the J&J and the DOL v BCBS Lawsuits, With Julie Selesnick

    EP428: Do-It-Now Advice From the J&J and the DOL v BCBS Lawsuits, With Julie Selesnick

    For a full transcript of this episode, click here.

    This show is different, so if you’ve already listened to or read all about the gory details of the J&J and/or the DOL v BCBS lawsuits, this is not gonna be a repeat of that information. Julie Selesnick, my guest today, does cover the very, very top line about these two cases. But after that, we move on fast—because what I wanted to get to today was not the potential landslide of legal action that may or may not be confronting plan sponsors or payers or even brokers today. I did not want to really even talk about the CAA (Consolidated Appropriations Act) and its inarguable adjacency here. I just feel like there’s been a lot of talk about these topics already.

    What I wanted to get to, and fast, is … now what? If I’m a plan sponsor or actually, again, an EBC (employee benefit consultant) or broker, now what? What should I be doing and thinking about right now?

    To that end, I could not have been more thrilled to get a chance to talk to Julie Selesnick, who is an attorney deeply entrenched in helping plan sponsors and others understand and comply with fiduciary responsibilities.

    I want to get to this interview quickly (the conversation with Julie), so this intro is gonna be on the short side; but let me just summarize a few of the points that Julie makes during the interview that follows.

    First, we talk about the first step for pretty much everybody: Get your data, plan sponsors. But once you have that data, you also kinda have to use it. You can use it to ensure that you’re paying claims right, which is what most do. As a result of these two lawsuits, it’s also increasingly clear that you also have to use that data to ensure that the prices you’re paying for things (like generic specialty meds, for example) are fair and reasonable.

    To get the data now, you may have to renegotiate administrative services agreements; and you might need to take a closer look at the disclosure agreements you’re getting as a result of the CAA. And, by the way, it’s not just brokers or EBCs who have to complete these disclosures. It’s all covered entities that you, plan sponsors, paid more than $1000 to.

    Then we get into … okay, once you have the data and you’ve analyzed it, what are some in general things that could very well need to happen? And if the reason that they don’t happen is because they weren’t even considered, then plan sponsors have some risk exposure; and the brokers/EBCs who serve them might have some conflicts of interest. And it would be very interesting what would or could happen if a plan sponsor was able to back into those conflicts of interest, because if data clearly shows that something should be happening and it is not—and it is not even on the docket to be considered—if I’m a plan sponsor, I’m for sure gonna be wondering why. And maybe I’m gonna look into that and fast. Listen to the show with AJ Loiacono (EP379) from two weeks ago for more on some of the more egregious broker/EBC conflicts of interest, which could explain, potentially, the J&J lawsuit as well as definitely explains the earlier one in Osceola.

    And also, by the way, if you’re sitting there wondering to yourself how exactly J&J managed to pay upwards of $10,000 for a drug that can be purchased for cash for something like $50, listen to the show next week with Luke Slindee, PharmD. We run through the exact pharmacy supply chain machinations that make all of this (and more) possible.

    But I got off track. What I was talking about is the things that could easily wind up being called for when the data is analyzed:

    1. Carving out specialty generics, especially drugs or infusions, from the larger pharmacy benefit manager

    2. Your payment integrity vendor should not be the same vendor who is processing claims. Talk about a conflict of interest. I do not need to be an attorney—and I need to know absolutely nothing about anybody’s data—to tell anybody who’s listening that if you have the same vendor or two vendors with the same parent company who are both processing your claims and then auditing their own work … yeah, fix that.

    3. Shut down any cross-plan offsetting. And we get to this in the show if you don’t know what cross-plan offsetting means.

    Lastly, we get into a bunch of stuff that plan sponsors might want to consider as they consider how to administer their plan, like, for example, setting up a health and welfare committee that has an independent fiduciary expert on said committee. I’m gonna say that’s a good idea!

    As I have mentioned, my guest today is Julie Selesnick. Julie is senior counsel over at Berger Montague’s Employee Benefits and ERISA group.

    You can learn more at Berger Montague. You can also follow Julie on LinkedIn.

     

     

    Julie Selesnick has been practicing law since 2001 and has over 20 years of experience in complex dispute resolution forums representing plaintiffs and defendants. Julie has a wide variety of litigation, arbitration, and mediation practice, including first-chair jury and bench trial experience, representing some of the largest companies in the United States as well as small companies, labor unions, individuals, and classes of plaintiffs.

    Julie’s current practice is a mix of class litigation on behalf of individuals, union funds, and employers, and a legal consulting practice advising self-funded health plans and service providers to self-funded health plans on minimizing litigation and regulatory risk, issues arising under ERISA, fiduciary obligations and best practices, and CAA compliance, including negotiating service provider contracts and business associate agreements, drafting plan documents and advising on plan design; helping health plans gain access to participant claims data, helping service providers draft and plan fiduciaries obtain § 408(b)(2)(B) compensation disclosures, assisting plans with ensuring their prescription drug data collection and reporting is properly conducted and copies are provided to plan fiduciaries, and ensuring proper review, MHPAEA Comparative Analysis reports on nonquantitative treatment limitations.

     

    05:48 What’s happening with the J&J lawsuit?

    07:38 What’s going on with the DOL v BCBS case?

    08:49 What do these cases mean for plan sponsors?

    09:21 Why is engaging with claims data critical?

    12:30 EP408 with Chris Deacon.

    14:20 EP379 with AJ Loiacono.

    16:58 What’s one solution to avoiding a conflict of interest?

    18:02 Why there’s still not a total understanding about what to do with claims data once acquired.

    20:58 NADAC (National Average Drug Acquisition Cost) to check pharmacy prices.

    21:31 What advice do plan sponsors need to know that never gets recommended to them when dealing with conflicting interests?

    27:02 EP337 with Olivia Webb.

    28:41 EP285 with Dawn Cornelis.

    30:24 “As a fiduciary, your money should only go to pay your plan’s benefits, not to other plan benefits.”

    30:59 What’s Julie’s advice to advisors?

    33:17 “Giving nonconflicted advice … is something you really can only do if you have no conflicts.”

    35:57 What’s Julie’s advice for administering whole plans?

     

    You can learn more at Berger Montague. You can also follow Julie on LinkedIn.

     

    Julie Selesnick discusses advice based on the J&J and DOL v BCBS lawsuits on our #healthcarepodcast. #healthcare #podcast #digitalhealth #healthcareleadership #healthcaretransformation #healthcareinnovation

     

    Recent past interviews:

    Click a guest’s name for their latest RHV episode!

    Rik Renard, AJ Loiacono (Encore! EP379), Nina Lathia, Marshall Allen, Stacey Richter (INBW39), Peter Hayes, Joey Dizenhouse, Benjamin Jolley, Emily Kagan Trenchard (Encore! EP392), Cora Opsahl (Encore! EP372)

     

    Ep. 861 - Charles Welde (GM, Bloomington Edge)

    Ep. 861 - Charles Welde (GM, Bloomington Edge)

    Indoor football has had hundreds of defunct teams or franchises switching leagues. The practice is considered almost common place. Yet when the Bloomington Edge decided to depart the Champions Indoor Football League for another, they were sued. Edge general manager Charles Welde talks as much as he can about the lawsuit and where the team sits today, as well as how it trains its staff and interns to sell experiences in such an uncertain environment.