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    The Troubled Second Act of Disney CEO Bob Iger

    enJuly 19, 2023

    Podcast Summary

    • Disney's Challenges Under New LeadershipDespite Iger's return as CEO, Disney faces complex issues including a public feud with Florida governor and a struggling streaming business, causing Iger to express feelings of exhaustion

      Despite Disney's past successes under the leadership of Bob Iger, the company faced significant challenges last year, including a public feud with Florida governor Ron DeSantis and a struggling streaming business. In response, Disney brought back Iger as CEO in November 2022, hoping to revitalize the company. However, Iger's return hasn't gone as smoothly as expected, with the media executive expressing feelings of tiredness and overwhelm in the face of the company's complex issues. This unexpected admission from a legendary executive like Iger highlights the immense challenges Disney currently faces. Bob Iger, known for his intelligence, ease around talent, and ability to make dreams come true, is currently grappling with the company's struggles. The situation underscores the complexities and unpredictability of business leadership.

    • Disney's Leadership Change and Criticism from Employees and FansDespite Iger's concerns, Disney's board removed Chapek and asked Iger to return as CEO, promising to prioritize creative storytelling over income and streaming growth.

      The leadership change at Disney from Bob Iger to Bob Chapek resulted in a shift in focus from creative storytelling to prioritizing income and streaming growth. This change was met with criticism from employees and fans, who felt that the magical storytelling that makes Disney special was being overlooked. Iger, who had chosen Chapek as his successor, expressed his concerns about Chapek's performance to industry insiders and was reportedly unhappy with the direction of the company. Ultimately, Disney's board removed Chapek and asked Iger to return as CEO. Iger promised to empower creatives and stop cost-cutting, but the company faced significant challenges in its streaming and television businesses.

    • Disney's Transition from Traditional TV to StreamingDisney's CEO Bob Iger saw the need to transition Disney's content business from traditional TV to streaming, made deals to build out Disney Plus, but unexpected losses have led to investor rebellion.

      Disney's TV business, led by ESPN, has been a major revenue driver for the company for decades. However, with the rise of streaming services, Disney's CEO Bob Iger saw the need to transition the company's content business away from traditional TV. Iger's plan was to grow Disney's streaming platforms quickly, attracting a large subscriber base and then raising prices. To build out Disney Plus, Iger made a deal with Fox to buy a roster of shows, movies, and sports broadcasting rights, including popular franchises like Avatar, X-Men, and The Simpsons. However, the streaming business has not been as profitable as expected, with Disney reporting a loss of $1.5 billion in one quarter alone. This unexpected loss led to investor rebellion. In summary, Disney's shift from traditional TV to streaming has been a significant change for the company, with both successes and challenges.

    • Disney makes budget cuts and considers selling off linear TV businessDisney responds to investor pressure by cutting costs and exploring the sale of its linear TV business, while businesses can use custom video experiences via Vonage API to enhance customer interactions and boost loyalty

      Businesses, like Disney, are under increasing pressure from investors to focus on cost-cutting and efficiency in the face of mounting debt and scrutiny over growth for growth's sake. In response to this, Disney's CEO Bob Iger made significant budget cuts and announced plans to sell off its linear TV business, which could potentially include the sale of ABC, to adapt to the changing media landscape and investor demands. Meanwhile, with the Vonage Video API, businesses can create custom video experiences to enhance customer interactions and services, offering a potential solution to improve customer satisfaction and loyalty.

    • Disney's Challenges: Strikes and Struggling StockDisney's CEO acknowledges unexpected challenges including ongoing strikes and a 12% decrease in stock price, committing to stay and address the issues, making for a longer and more complex journey than anticipated.

      Disney CEO Bob Iger is acknowledging the significant challenges facing his company, including strikes from unions and a struggling stock price. Iger, who recently extended his contract through 2026, expressed surprise at the extent of these issues, but they have been known for some time. The media landscape and large-scale disruptions to certain parts of the business have made things tougher than Iger anticipated. With ongoing strikes and a 12% decrease in Disney's stock price from a year ago, the future of the company remains uncertain. The pressure on Disney is high, and there is widespread fear and tension about what lies ahead. Despite the challenges, Iger is committed to staying on and addressing the issues, making for a longer and more complex journey for Disney than originally anticipated.

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