Hi everyone,
Welcome to the Heart & Mind of a Leader show. I am happy to have you here. Please share your feedback about this topic and episode in the comments below. Thank you!
Some of the main questions and points that I cover in this episode are:
- What strategies do many business use to appeal to their existing and new customers?
- Does every company actually lives up to their commitment to provide exceptional customer experience and goes out of their way to ensure that each and every customer's need and expectation is actually met?
- What are the consequences of 'poor' customer review or experience for a business? Can negative review left by a consumer effect business's image and future growth? If so, how?
- Word of the month and digital media avenues for customers to share their feedback and how they feel about a particular business, their products, services, and customer service. Why these avenues to share feedback are the most effective today?
- What can businesses do to ensure that their customers are satisfied with their products and services, and to continue to live up to customer's expectations, especially when those expectations increase every day? Few steps that business can take to improve their customer satisfaction, retain their current loyal customers, and acquire new.
- What is important to a customer in order to continue remaining loyal to a business? What businesses can do to grow their loyal customer base and grow a successful business?
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