Episode Notes
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Sponsors
FAEM Pro Services
www.faemproservices.com
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*Time Stamped Show Notes: *
[1:30] We’re talking about business culture today!
[2:35] Sponsor plug www.faemproservices.com
[4:00] Can’t run the business as a dictatorship
-You must encourage your employees. Give them ideas about how to get better.
-Must hire employees that want to get better.
-Must clearly communicate your vision hourly.
-Give employees examples of what greatness looks like.
[8:30] Watch your actions when you are telling others what to do.
-Put your phone away if you are on the floor.
-Lead by example on the floor.
[10:30] Always create a culture that is customer based.
-Your focus should never be on anything else than your customer.
-Show your employees how to truly care and be engaged with the customer.
-Debrief a variety of customer conversations. How should it look?
[14:20] Hiring for strengths
-Some employees don’t have customer service type strengths.
-Build a company where employees can work to their strengths.
-Strength Finder 2.0.
-Get people in the right spots.
[17:15] Training your employees
-How do I keep my employees growing?
- Hire employees that are willing to learn.
-You can’t be a push over as a leader either.
-You can’t treat every employee the same.
-Train your employees to be Against All Average.
[20:15] Custom tailor your management style
-Each employee is different.
-Each employee has different goals.
[21:00] If you pee on the seat clean it up!
-If you see a problem solve a problem.
-Create a culture where business is taken care of.
-Train your staff to have crazy attention to detail.
-Little things matter.
[23:20] Recognize your employees
-Say please.
-Say thank you.
-Reward employees for aligning themselves with the company culture.
-The top must communicate as effectively as possible to all employees.
-Follow up with a handwritten thank you card/letter.
-Take care of your employees.
[30:30] Don’t get wrapped up in the numbers
-Pay attention to the process and praise those that are going through the process.
-Don’t be afraid to adjust your goals.
-Make sure that all of your goals are not number oriented.
-This will help build genuine and raving fans.
[36:00] Overview of the episode
-Model what you want your employees to do.
-Create examples of what the expectation is.
-Say please and thank you.
-Figure out what makes your employees tic.
-Don’t let someone ruin your company culture.
-Choose your words carefully when criticizing.
-Empower people to take complete control of the process.
Social Links
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*Where Can You Find Us? *
Website: www.againstallaverage.com
Youtube: https://www.youtube.com/channel/UCuMcGqduDz9E2mBU5TiH36A
Facebook: fb.me/AgainstAllAverage
Instagram: (https://instagram.com/againstallaverage
