Decidedly

WANT THE FULL EPISODE?
Search Ep.101 I Zach Arend I Deciding to Recover the Lost Art of Leadership: How Riding Broncs and Leadership Go Hand-in-Hand, or download it directly using this link.

Zach Arend delves into the art of leadership through the lens of saddle bronc riding, empowering business leaders to rejuvenate their approach.

KEY TOPICS
Recovering the lost art of great leadership.
How to understand and empathize with your employees without “saving” them.
The problem with servant leadership.
How to lead your team to empowered independence.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
10x is Easier than 2x: How World-Class Entrepreneurs Achieve More by Doing Less
Jim Collins' BHAG Concept
The Drama Triangle
Ep.13 I Michael Sherlock I Deciding to Ask the Right Questions
Kathy Kolbe of the Kolbe Corporation
Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss
Breaking Bad
Burnout Survey from Deloitte US
Zach’s Daily 8-Second Message

CONNECT WITH ZACH AREND
Sign up for Zach’s Daily 8-Second Message!
Website: https://www.zacharend.com/
Instagram: @zach.arend
The Create Purpose Podcast: https://www.zacharend.com/podcast
LinkedIn: https://www.linkedin.com/in/zacharend/
YouTube: https://www.youtube.com/channel/UC3PkILHtXgfJeh5E_MYj8-g?view_as=subscriber

Zach Arend, a former 2x saddle bronc riding champion, transformed the lessons he learned in the rodeo arena into a successful 20-year career in corporate and entrepreneurial leadership building teams, developing leaders, and helping companies to thrive. Today, he’s a professionally trained storyteller and speaker who coaches business owners on the Wild Ride of Resonant Creative Leadership. His unique ability to see people’s greatness and give straight-talking truth inspires leaders to achieve their visions and re-engage with the lost art of leadership.

Zach Arend delves into the art of leadership through the lens of saddle bronc riding, empowering business leaders to rejuvenate their approach.

KEY TOPICS
Recovering the lost art of great leadership.
How to understand and empathize with your employees without “saving” them.
The problem with servant leadership.
How to lead your team to empowered independence.

DON'T HAVE TIME FOR THE FULL EPISODE?
Check out the 13-minute highlight episode by searching Ep.101 HIGHLIGHT I Where "servant leadership" goes wrong (and how to get it right), or download it directly using this link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
10x is Easier than 2x: How World-Class Entrepreneurs Achieve More by Doing Less
Jim Collins' BHAG Concept
The Drama Triangle
Ep.13 I Michael Sherlock I Deciding to Ask the Right Questions
Kathy Kolbe of the Kolbe Corporation
Never Split the Difference: Negotiating As If Your Life Depended On It by Chris Voss
Breaking Bad
Burnout Survey from Deloitte US
Zach’s Daily 8-Second Message

CONNECT WITH ZACH AREND
Sign up for Zach’s Daily 8-Second Message!
Website: https://www.zacharend.com/
Instagram: @zach.arend
The Create Purpose Podcast: https://www.zacharend.com/podcast
LinkedIn: https://www.linkedin.com/in/zacharend/
YouTube: https://www.youtube.com/channel/UC3PkILHtXgfJeh5E_MYj8-g?view_as=subscriber

Zach Arend, a former 2x saddle bronc riding champion, transformed the lessons he learned in the rodeo arena into a successful 20-year career in corporate and entrepreneurial leadership building teams, developing leaders, and helping companies to thrive. Today, he’s a professionally trained storyteller and speaker who coaches business owners on the Wild Ride of Resonant Creative Leadership. His unique ability to see people’s greatness and give straight-talking truth inspires leaders to achieve their visions and re-engage with the lost art of leadership.

WANT THE FULL EPISODE?
Search Ep.100 I Alex Johnston I Deciding for Purposeful Philanthropy: Making an Impact through Charitable Giving, or download it directly using this link.

Alex Johnston unlocks the power of purposeful philanthropy, enabling us to give our money true meaning.

KEY TOPICS
Issues high net-worth families face with philanthropy.
How there’s more to charitable giving than writing a check.
Putting your money towards a purpose you’re passionate about.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
Alex’s FREE Critical Decision-Making Toolkit: https://www.joyfulimpact.co/offers/aBoe2wM8/checkout
Alex’s FREE Money with Meaning Playbook: https://www.joyfulimpact.co/offers/7gS5fGSP/checkout
Alex’s Book, Money with Meaning: How to Create Joy and Impact Through Philanthropy: http://meaningfulgiving.co/
Strangers in Paradise: How Families Adapt to Wealth Across Generations by James Grubman: https://www.amazon.com/Strangers-Paradise-Families-Wealth-Generations/dp/0615894356
“Billions” TV Show: https://www.sho.com/billions
Tony Robbins’ OOC/EMR: https://decisionmaker.tonyrobbins.com/?AID=12703194&PID=100357191&cjevent=66856f822fdf11ee80e700050a1cb829&cjdata=MXxOfDB8WXww

CONNECT WITH ALEX JOHNSTON
Alex’s FREE Critical Decision-Making Toolkit: https://www.joyfulimpact.co/offers/aBoe2wM8/checkout
Alex’s FREE Money with Meaning Playbook: https://www.joyfulimpact.co/offers/7gS5fGSP/checkout
Alex's Website: https://buildingimpactpartners.com/
Alex’s Book, Money with Meaning: How to Create Joy and Impact Through Philanthropy: https://www.joyfulimpact.co/

Alex Johnston is the president and founder of Building Impact Partners, a philanthropy advising practice that has helped its clients give away over $1 billion since its founding in 2012.

He is a Certified High-Performance Coach and has worked with dozens of donors, philanthropy advisors, and social entrepreneurs seeking impact and more joy in their lives. Alex is a member of the Entrepreneurs Organization and serves on several nonprofit boards including FaithACTs for Education and the Trust for Learning.

Alex Johnston unlocks the power of purposeful philanthropy, enabling us to give our money true meaning.

KEY TOPICS
Issues high net-worth families face with philanthropy.
How there’s more to charitable giving than writing a check.
Putting your money towards a purpose you’re passionate about.

DON'T HAVE TIME FOR THE FULL EPISODE?
Check out the 10-minute highlight clip! Search Ep.100 HIGHLIGHT I Does your money have meaning?, or download it directly using this link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
Alex’s FREE Critical Decision-Making Toolkit: https://www.joyfulimpact.co/offers/aBoe2wM8/checkout
Alex’s FREE Money with Meaning Playbook: https://www.joyfulimpact.co/offers/7gS5fGSP/checkout
Alex’s Book, Money with Meaning: How to Create Joy and Impact Through Philanthropy: http://meaningfulgiving.co/
Strangers in Paradise: How Families Adapt to Wealth Across Generations by James Grubman: https://www.amazon.com/Strangers-Paradise-Families-Wealth-Generations/dp/0615894356
“Billions” TV Show: https://www.sho.com/billions
Tony Robbins’ OOC/EMR: https://decisionmaker.tonyrobbins.com/?AID=12703194&PID=100357191&cjevent=66856f822fdf11ee80e700050a1cb829&cjdata=MXxOfDB8WXww

CONNECT WITH ALEX JOHNSTON
Alex’s FREE Critical Decision-Making Toolkit: https://www.joyfulimpact.co/offers/aBoe2wM8/checkout
Alex’s FREE Money with Meaning Playbook: https://www.joyfulimpact.co/offers/7gS5fGSP/checkout
Alex's Website: https://buildingimpactpartners.com/
Alex’s Book, Money with Meaning: How to Create Joy and Impact Through Philanthropy: https://www.joyfulimpact.co/

Alex Johnston is the president and founder of Building Impact Partners, a philanthropy advising practice that has helped its clients give away over $1 billion since its founding in 2012.

He is a Certified High-Performance Coach and has worked with dozens of donors, philanthropy advisors, and social entrepreneurs seeking impact and more joy in their lives. Alex is a member of the Entrepreneurs Organization and serves on several nonprofit boards including FaithACTs for Education and the Trust for Learning.

WANT THE FULL EPISODE? Check out yesterday's episode by searching Ep.99 I Sanger & Shawn I Deciding to Live a Life Rich with Significance: Tools to build your family legacy, or download it directly using this link.

Grab your copy of A Life Rich with Significance on Amazon!

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
A Life Rich with Significance: Transforming Your Wealth to Meaningful Impact by Sanger D. Smith

In today’s world of abundant information and advice, Sanger gives you the tools to build a compelling family legacy.

Grab your copy of A Life Rich with Significance on Amazon!

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
A Life Rich with Significance: Transforming Your Wealth to Meaningful Impact by Sanger D. Smith

WANT THE FULL EPISODE? Check out Ep.98 I Cassandra Worthy I Deciding to Drive Change: Conquering Fear and Embracing Progress! You can download it directly using this link.

Cassandra Worthy ignites business growth by embracing change with enthusiasm and fostering empathy-driven leadership.

KEY TOPICS
The reasons we fear change, and what to do about it.
3 Steps to Change Enthusiasm: Signal – Opportunity – Choice.
What to do when you or your employees feel resistance to change.
Specific methods of practicing empathy in your business.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
The Kolbe Assessment

CONNECT WITH CASSANDRA WORTHY
Website: www.cassandraworthy.com
Change Enthusiasm: How to Harness the Power of Emotion for Leadership and Success: https://www.amazon.com/gp/product/1401961770/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Instagram: @cassandra_worthy_speaker
LinkedIn: https://www.linkedin.com/in/cassandra-worthy-802ab623/
YouTube: https://www.youtube.com/channel/UCRSgcTNQnQPCTF_0ydJdZvw
Facebook: https://www.facebook.com/wearechangeenthusiasts/
TikTok: https://www.tiktok.com/@officialcassandraworthy

Cassandra Worthy is a world-renowned thought leader on change, specializing in building organizational resilience and adaptability. With a unique strategy called Change Enthusiasm®, Cassandra empowers leaders globally to embrace and accelerate change and transformation journeys.

Her impressive client base includes Fortune 500 companies such as Procter & Gamble, Allstate, and WeWork.

With over a decade of experience in mergers and acquisitions, Cassandra not only shares her expertise in Change Enthusiasm® but also provides critical leadership insights for navigating high-stress times of change and transformation.

Her voice inspires organizations, C-suite executives, and business associations to embrace change and become self-actualized in working towards their change vision.

Cassandra Worthy ignites business growth by embracing change with enthusiasm and fostering empathy-driven leadership.

KEY TOPICS
The reasons we fear change, and what to do about it.
3 Steps to Change Enthusiasm: Signal – Opportunity – Choice.
What to do when you or your employees feel resistance to change.
Specific methods of practicing empathy in your business.

DON'T HAVE TIME FOR THE FULL EPISODE? Check out the 6-minute highlight episode by searching Ep.98 HIGHLIGHT I Your 3 options for any decision, or download it directly using this link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
The Kolbe Assessment

CONNECT WITH CASSANDRA WORTHY
Website: www.cassandraworthy.com
Change Enthusiasm: How to Harness the Power of Emotion for Leadership and Success: https://www.amazon.com/gp/product/1401961770/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1
Instagram: @cassandra_worthy_speaker
LinkedIn: https://www.linkedin.com/in/cassandra-worthy-802ab623/
YouTube: https://www.youtube.com/channel/UCRSgcTNQnQPCTF_0ydJdZvw
Facebook: https://www.facebook.com/wearechangeenthusiasts/
TikTok: https://www.tiktok.com/@officialcassandraworthy

Cassandra Worthy is a world-renowned thought leader on change, specializing in building organizational resilience and adaptability. With a unique strategy called Change Enthusiasm®, Cassandra empowers leaders globally to embrace and accelerate change and transformation journeys.

Her impressive client base includes Fortune 500 companies such as Procter & Gamble, Allstate, and WeWork.

With over a decade of experience in mergers and acquisitions, Cassandra not only shares her expertise in Change Enthusiasm® but also provides critical leadership insights for navigating high-stress times of change and transformation.

Her voice inspires organizations, C-suite executives, and business associations to embrace change and become self-actualized in working towards their change vision.

WANT THE FULL EPISODE? Check out Ep.97 I Dr. David Daniels I Deciding with Biblical Principles: Embracing God's Guidance for a Thriving Life and Business. Download it directly using this link.

Dr. David Daniels empowers you to align your life with godly wisdom for stronger relationships and greater impact.

KEY TOPICS
Choosing counselors in your life that align with God in their counsel.
3 Steps to a Biblical Walk: Belong – Become – Beyond.
The difference between the things we should stop doing and the things we should start doing.
3 Steps to Effective Change: Belief – Affection – Behavior.
The importance of walking alongside people of faith.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
Decision-Making and the Will of God by Garry Friesen
Ep.94 I Danielle Strickland I Deciding to Prioritize Faith in Your Business: From Control to Surrender
Dr. Daniels’ Spiritual Life Resource

CONNECT WITH DR. DAVID DANIELS
Website: https://wearecentral.org/
Spiritual Life Resource: www.nextstepdisciple.org
Listen to Dr. Daniels Preach: https://www.youtube.com/@CentralBibleChurch/playlists
Instagram: @daviddaniels // @wearecentral.tx
Facebook: https://www.facebook.com/DavidADaniels

David Daniels has served as Lead Pastor of Central Bible Church in Fort Worth, Texas since 2005. He has a Bachelor of Fine Arts from The University of Texas at Austin, a Masters of Divinity from Denver Seminary, and a Doctor of Ministry from Dallas Theological Seminary. David is co-founder of Beta Upsilon Chi (Brothers Under Christ), a national Christian fraternity. His teaching ministry includes the Perspectives on the World Christian Movement, Pine Cove Christian Camps, Kanakuk Institute, and pastoral leadership training in a dozen countries including Cuba, Burundi, Ethiopia, and India. He is author of Next Step Discipleship and Next Step Church--handbooks to help churches and their people take steps to greater missional living. He has also written Wonder: Advent Meditations on The Miracle of Christmas and An Unexpected King. David and his wife, Tiffany, live in Arlington, Texas, and love life with their adult children and 3 grandchildren.

Dr. David Daniels empowers you to align your life with godly wisdom for stronger relationships and greater impact.

KEY TOPICS
Choosing counselors in your life that align with God in their counsel.
3 Steps to a Biblical Walk: Belong – Become – Beyond.
The difference between the things we should stop doing and the things we should start doing.
3 Steps to Effective Change: Belief – Affection – Behavior.
The importance of walking alongside people of faith.

DON'T HAVE TIME FOR THE FULL EPISODE? Check out the 9-minute highlight clip: Ep.97 HIGHLIGHT I Key qualities of giving great advice! Download it directly using this link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
Decision-Making and the Will of God by Garry Friesen
Ep.94 I Danielle Strickland I Deciding to Prioritize Faith in Your Business: From Control to Surrender
Dr. Daniels’ Spiritual Life Resource

CONNECT WITH DR. DAVID DANIELS
Website: https://wearecentral.org/
Spiritual Life Resource: www.nextstepdisciple.org
Listen to Dr. Daniels Preach: https://www.youtube.com/@CentralBibleChurch/playlists
Instagram: @daviddaniels // @wearecentral.tx
Facebook: https://www.facebook.com/DavidADaniels

David Daniels has served as Lead Pastor of Central Bible Church in Fort Worth, Texas since 2005. He has a Bachelor of Fine Arts from The University of Texas at Austin, a Masters of Divinity from Denver Seminary, and a Doctor of Ministry from Dallas Theological Seminary. David is co-founder of Beta Upsilon Chi (Brothers Under Christ), a national Christian fraternity. His teaching ministry includes the Perspectives on the World Christian Movement, Pine Cove Christian Camps, Kanakuk Institute, and pastoral leadership training in a dozen countries including Cuba, Burundi, Ethiopia, and India. He is author of Next Step Discipleship and Next Step Church--handbooks to help churches and their people take steps to greater missional living. He has also written Wonder: Advent Meditations on The Miracle of Christmas and An Unexpected King. David and his wife, Tiffany, live in Arlington, Texas, and love life with their adult children and 3 grandchildren.

This is a highlight clip from this week's full episode. To check it out, search Ep.96 I Making Your Decisions: Business partners, employee turnover, and a regulated nervous system or download it here.

WANT SHAWN AND SANGER TO MAKE YOUR DECISION?
Message your question on Instagram @decidedlypodcast, and subscribe to the show so you don't miss our answers on our next Make My Decision episode!

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

This week, we made your hard decisions for you!

KEY TOPICS
The filter of whom to take advice from.
Selecting the right business partners.
Finding a work-life relationship that suits your family.
The mindset your employees may have about their pay.

WANT SHAWN AND SANGER TO MAKE YOUR DECISION?
Message your question on Instagram @decidedlypodcast, and subscribe to the show so you don't miss our answers on our next Make My Decision episode!

DON'T HAVE TIME FOR THE FULL EPISODE?
Check out the 9-minute highlight clip by searching Ep.96 I When to take the risk (and when not to), or download it here.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

WANT THE FULL EPISODE? Check out Ep.95 I Dr. Mary Bell Carlson I Deciding Your Wealth Story: Unveiling Money's Behavioral Impact, or download it directly using this link.

Dr. Mary Bell Carlson encourages us to transform our money narratives and make values-driven decisions for lasting impact.

KEY TOPICS
The stories we tell ourselves based on our earliest money experiences.
Tuning into clients and empowering their values.
Recognizing your biases and reigning them in with your clients.
Asking questions rather than solving problems.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

CONNECT WITH DR. MARY BELL CARLSON
Website: https://keynote.financial/mary-carlson/
Book, “Anchors, Ostriches, and a Hot Pair of Scissors: Navigating Human Behavior as a Financial Professional”: https://www.amazon.com/Anchors-Ostriches-Hot-Pair-Scissors-ebook/dp/B0BS4JRXLD/ref=sr_1_1?crid=207OV50YE8DBS&keywords=anchors+ostriches+and+a+hot+pair+of+scissors&qid=1675301417&s=digital-text&sprefix=anchors+ostriches+and+%2Cdigital-text%2C74&sr=1-1
LinkedIn: https://www.linkedin.com/in/marybellcarlson/
Instagram: @financialbehaviorkeynotegroup
Twitter: @financekeynote

Dr. Mary Bell Carlson is a financial behavior expert and has worked in both the military and government communities for the last decade. From the bowels of the Pentagon to international audiences, Dr. Carlson has presented numerous seminars and worked on a variety of financial planning and education projects.

After getting married and having her two daughters, she started Chief Financial Mom.com, a personal finance education platform to help busy moms. Currently, she also works as adjunct faculty for the financial planning programs at both the University of Georgia and Texas Tech University.

She earned her Ph.D. from Kansas State University in Personal Financial Planning with an emphasis in Financial Therapy; her master’s degree is from Texas Tech and her undergraduate from Brigham Young University. She holds both the Certified Financial Planner® and Accredited Financial Counselor® designations.

Dr. Carlson has become a sought-after speaker and consultant given her wealth of experience and expertise in the field. She cares deeply about people and is committed to helping others understand more about money, communication, and relationships.

Dr. Mary Bell Carlson encourages us to transform our money narratives and make values-driven decisions for lasting impact.

KEY TOPICS
The stories we tell ourselves based on our earliest money experiences.
Tuning into clients and empowering their values.
Recognizing your biases and reigning them in with your clients.
Asking questions rather than solving problems.

DON'T HAVE TIME FOR THE FULL EPISODE? Check out the 15-minute highlight clip, Ep.95 HIGHLIGHT I Focusing on financial behaviors (not spreadsheets), or download it directly using this link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

CONNECT WITH DR. MARY BELL CARLSON
Website: https://keynote.financial/mary-carlson/
Book, “Anchors, Ostriches, and a Hot Pair of Scissors: Navigating Human Behavior as a Financial Professional”: https://www.amazon.com/Anchors-Ostriches-Hot-Pair-Scissors-ebook/dp/B0BS4JRXLD/ref=sr_1_1?crid=207OV50YE8DBS&keywords=anchors+ostriches+and+a+hot+pair+of+scissors&qid=1675301417&s=digital-text&sprefix=anchors+ostriches+and+%2Cdigital-text%2C74&sr=1-1
LinkedIn: https://www.linkedin.com/in/marybellcarlson/
Instagram: @financialbehaviorkeynotegroup
Twitter: @financekeynote

Dr. Mary Bell Carlson is a financial behavior expert and has worked in both the military and government communities for the last decade. From the bowels of the Pentagon to international audiences, Dr. Carlson has presented numerous seminars and worked on a variety of financial planning and education projects.

After getting married and having her two daughters, she started Chief Financial Mom.com, a personal finance education platform to help busy moms. Currently, she also works as adjunct faculty for the financial planning programs at both the University of Georgia and Texas Tech University.

She earned her Ph.D. from Kansas State University in Personal Financial Planning with an emphasis in Financial Therapy; her master’s degree is from Texas Tech and her undergraduate from Brigham Young University. She holds both the Certified Financial Planner® and Accredited Financial Counselor® designations.

Dr. Carlson has become a sought-after speaker and consultant given her wealth of experience and expertise in the field. She cares deeply about people and is committed to helping others understand more about money, communication, and relationships.

WANT THE FULL EPISODE? Check out Ep.94 I Danielle Strickland I Deciding to Prioritize Faith in Your Business: From Control to Surrender, or download it directly using this link.

Danielle Strickland empowers Christian business leaders to elevate their faith and leadership through the transformative power of surrender.

KEY TOPICS
Who God really is, and what an intimate relationship with him looks like in practice.
3 Daily Postures for Christian Leadership.
The Stages of Faith According to James W. Fowler.
Surrendering your business to God.
The single question to ask yourself before making a decision as a Christian business leader.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
Infinitum Life
Bible Reading Plans & Daily Devotionals | YouVersion Bible
A Non-Anxious Presence: How a Changing and Complex World will Create a Remnant of Renewed Christian Leaders: Sayers, Mark: 9780802428578: Amazon.com: Books

CONNECT WITH DANIELLE STRICKLAND
Website: https://www.daniellestrickland.com/
Right Side Up Podcast: https://www.daniellestrickland.com/podcast
Books: https://www.amazon.com/stores/author/B00699MY3M/allbooks?ingress=0&visitId=d3941dfe-645e-442a-9615-88705a837091
Instagram: @daniellejstrickland
Facebook: https://www.facebook.com/DanielleJStrickland/
Twitter: @djstrickland
YouTube: https://www.youtube.com/channel/UC0RPIMEn5EJ2c0ksJ41tDfw

Danielle lets Love lead her to inspire, challenge, provoke and disrupt the present, and to live in the future now. Having lived in different cultures and contexts around the world, she celebrates diversity and deeply longs for wrong things to be made right. Danielle practices following Jesus daily. This pursuit has led to exciting entrepreneurial exploits (like co-founding multiple charities and non-profits) and a whole host of failures (that we don’t talk about as often). All of this has convinced her of the deep need we all have for hope, faith, and love. Her deepest longing is to demonstrate what living that boundless life is like.

Danielle has written six books (the latest is The Other Side of Hope), has a podcast called The Right Side Up (which recently celebrated half a million downloads), and speaks to people at events all over the world. Danielle leads Boundless Communications Inc. which launches creative exploits like Women Speakers Collective (liberating voices of women around the globe), IMBY (a tiny home movement IN MY BACKYARD), Brave Global (preventing human trafficking), Infinitum (a way of living deeply), and Hagar’s Voice (support and advocacy for survivors of abuse). Her home is in Toronto, Canada with her three sons and husband Steve. Danielle loves getting outside, doing new things, physical adventures, and she can’t seem to turn down a free lunch.

Danielle Strickland empowers Christian business leaders to elevate their faith and leadership through the transformative power of surrender.

KEY TOPICS
Who God really is, and what an intimate relationship with him looks like in practice.
3 Daily Postures for Christian Leadership.
The Stages of Faith According to James W. Fowler.
Surrendering your business to God.
The single question to ask yourself before making a decision as a Christian business leader.

DON'T HAVE TIME FOR THE FULL EPISODE? Check out the 13-minute highlight clip! Search Ep.94 HIGHLIGHT I What it looks like to surrender your business to God, or use this direct download link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
Infinitum Life
Bible Reading Plans & Daily Devotionals | YouVersion Bible
A Non-Anxious Presence: How a Changing and Complex World will Create a Remnant of Renewed Christian Leaders: Sayers, Mark: 9780802428578: Amazon.com: Books

CONNECT WITH DANIELLE STRICKLAND
Website: https://www.daniellestrickland.com/
Right Side Up Podcast: https://www.daniellestrickland.com/podcast
Books: https://www.amazon.com/stores/author/B00699MY3M/allbooks?ingress=0&visitId=d3941dfe-645e-442a-9615-88705a837091
Instagram: @daniellejstrickland
Facebook: https://www.facebook.com/DanielleJStrickland/
Twitter: @djstrickland
YouTube: https://www.youtube.com/channel/UC0RPIMEn5EJ2c0ksJ41tDfw

Danielle lets Love lead her to inspire, challenge, provoke and disrupt the present, and to live in the future now. Having lived in different cultures and contexts around the world, she celebrates diversity and deeply longs for wrong things to be made right. Danielle practices following Jesus daily. This pursuit has led to exciting entrepreneurial exploits (like co-founding multiple charities and non-profits) and a whole host of failures (that we don’t talk about as often). All of this has convinced her of the deep need we all have for hope, faith, and love. Her deepest longing is to demonstrate what living that boundless life is like.

Danielle has written six books (the latest is The Other Side of Hope), has a podcast called The Right Side Up (which recently celebrated half a million downloads), and speaks to people at events all over the world. Danielle leads Boundless Communications Inc. which launches creative exploits like Women Speakers Collective (liberating voices of women around the globe), IMBY (a tiny home movement IN MY BACKYARD), Brave Global (preventing human trafficking), Infinitum (a way of living deeply), and Hagar’s Voice (support and advocacy for survivors of abuse). Her home is in Toronto, Canada with her three sons and husband Steve. Danielle loves getting outside, doing new things, physical adventures, and she can’t seem to turn down a free lunch.

Brian Smith, the founder of UGG, shares his journey from selling boots out of his truck bed to the billion-dollar brand that we know and love today.

WANT THE FULL EPISODE?
Check out yesterday's episode titled Ep.93 I Brian Smith I Deciding to Build a Global Brand: How the founder of UGG built a billion-dollar brand, or download it directly using this link.

KEY TOPICS
Emotionally appealing to your target market.
Building and maintaining customer loyalty.
Technology has changed, but the rules of marketing are the same as they’ve always been.
Determining how you want your company perceived, then aligning your decisions with that goal.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
The Sash Bag

CONNECT WITH BRIAN SMITH
Website: https://briansmithspeaker.com/
“The Birth of a Brand” (Brian’s book): https://www.amazon.com/Birth-Brand-Brian-Smith/dp/1582705356/ref=sr_1_1?ie=UTF8&qid=1461080262&sr=8-1&keywords=birth+of+a+brand
LinkedIn: https://www.linkedin.com/in/briansmithuggfounder/
Instagram: @briansmithugg
Facebook: https://www.facebook.com/BrianSmithUGGFounder/

Brian is Australian born and was raised with an enduring passion for surfing and the surf culture. In his youth, he enjoyed the epic waves on both coasts of his home country. He was educated at the Institute of Chartered Accountants Australia, where he received his first of many business credentials. After ten years as a public accountant, Brian felt a burning desire to do something that would fit his passion for surfing while looking for a business idea that would allow him to support himself. He turned in his resignation notice, got on a plane to the States, and became a regular at the classic surfing destinations up and down the southern California coastline. He called Malibu, Cardiff-by-the-Sea, and Swami’s Beach his “office.”

One day, while pulling on his sheepskin boots after a cold surf session, he realized there were nothing like them available in California. He and a surfing buddy shipped six pairs from Australia to show them around, in search of interested takers. It was at this moment that the UGG brand was born.

Brian called on every surf shop up and down the California coast, enthusiastically showing prospective retailers the UGG prototype. Most of the shop owners would deliver the same disappointing reaction: “Brian, we sell flip flops, not boots.” Not willing to give up his idea, he then embarked on a laser-focused effort to gain endorsements and support from the surf community of which he was becoming a respected member. Finally, with two young Pro-surfers on “the UGG team”, a new cult was born and “UGG” became the cool word on California campuses and beaches alike.

Had he not diligently stuck to his vision, the idea of UGG Boots would never have come to fruition. Undaunted by the surf shop owners’ initial rejections, Brian forged forward with his dream and we all now enjoy our much loved and favorite casual footwear—our UGG boots.

After 17 years, Brian sold his company and the brand to Decker’s Outdoor Corporation. With their resources, the “casual comfort” segment of the footwear industry came to life and the UGG Brand now garners more than a billion dollars of sales per year, year after year.

Having developed the art of storytelling throughout the years, the stage became the perfect place for Brian to present to business owners the ups—and downs—of being an entrepreneur. He found that he not only enjoyed giving these talks, but his audiences were responding in a wide embrace to his stories like he never could have imagined. The size and scope of the audiences grew and now he is one of the most sought-after speakers in the world today. He brings a magical mix of real-world street smarts, kindness, compassion, and respect for the entrepreneurial drive—all of which fit businesses of any size. And, yes, he continues to surf when he’s not on tour.

Brian Smith, the founder of UGG, shares his journey from selling boots out of his truck bed to the billion-dollar brand that we know and love today.

KEY TOPICS
Emotionally appealing to your target market.
Building and maintaining customer loyalty.
Technology has changed, but the rules of marketing are the same as they’ve always been.
Determining how you want your company perceived, then aligning your decisions with that goal.


DON'T HAVE TIME FOR THE FULL EPISODE? Check out the short highlight clip by searching Ep.93 HIGHLIGHT I Fostering customer loyalty, or download it directly using this link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

MENTIONED IN THIS EPISODE
The Sash Bag

CONNECT WITH BRIAN SMITH
Website: https://briansmithspeaker.com/
“The Birth of a Brand” (Brian’s book): https://www.amazon.com/Birth-Brand-Brian-Smith/dp/1582705356/ref=sr_1_1?ie=UTF8&qid=1461080262&sr=8-1&keywords=birth+of+a+brand
LinkedIn: https://www.linkedin.com/in/briansmithuggfounder/
Instagram: @briansmithugg
Facebook: https://www.facebook.com/BrianSmithUGGFounder/

Brian is Australian born and was raised with an enduring passion for surfing and the surf culture. In his youth, he enjoyed the epic waves on both coasts of his home country. He was educated at the Institute of Chartered Accountants Australia, where he received his first of many business credentials. After ten years as a public accountant, Brian felt a burning desire to do something that would fit his passion for surfing while looking for a business idea that would allow him to support himself. He turned in his resignation notice, got on a plane to the States, and became a regular at the classic surfing destinations up and down the southern California coastline. He called Malibu, Cardiff-by-the-Sea, and Swami’s Beach his “office.”

One day, while pulling on his sheepskin boots after a cold surf session, he realized there were nothing like them available in California. He and a surfing buddy shipped six pairs from Australia to show them around, in search of interested takers. It was at this moment that the UGG brand was born.

Brian called on every surf shop up and down the California coast, enthusiastically showing prospective retailers the UGG prototype. Most of the shop owners would deliver the same disappointing reaction: “Brian, we sell flip flops, not boots.” Not willing to give up his idea, he then embarked on a laser-focused effort to gain endorsements and support from the surf community of which he was becoming a respected member. Finally, with two young Pro-surfers on “the UGG team”, a new cult was born and “UGG” became the cool word on California campuses and beaches alike.

Had he not diligently stuck to his vision, the idea of UGG Boots would never have come to fruition. Undaunted by the surf shop owners’ initial rejections, Brian forged forward with his dream and we all now enjoy our much loved and favorite casual footwear—our UGG boots.

After 17 years, Brian sold his company and the brand to Decker’s Outdoor Corporation. With their resources, the “casual comfort” segment of the footwear industry came to life and the UGG Brand now garners more than a billion dollars of sales per year, year after year.

Having developed the art of storytelling throughout the years, the stage became the perfect place for Brian to present to business owners the ups—and downs—of being an entrepreneur. He found that he not only enjoyed giving these talks, but his audiences were responding in a wide embrace to his stories like he never could have imagined. The size and scope of the audiences grew and now he is one of the most sought-after speakers in the world today. He brings a magical mix of real-world street smarts, kindness, compassion, and respect for the entrepreneurial drive—all of which fit businesses of any size. And, yes, he continues to surf when he’s not on tour.

Dr. Joseph Michelli breaks down the most impactful ways to optimize the customer experience in your business.

WANT THE FULL EPISODE? Check out yesterday's episode, Ep.92 I Dr. Joseph Michelli I Deciding to Optimize Customer Experience, or download it using this link.

KEY TOPICS
Building resources as you make bold decisions.
Becoming genuinely interested in your customers.
Why personalization isn’t the single solution for improving client experience.
What you want your business to be known for.
Empowering your employees.
What your customers are seeking from you.


CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

CONNECT WITH DR. JOSEPH MICHELLI
Website: https://www.josephmichelli.com/
Books: https://www.josephmichelli.com/bestsellers/
Podcast: https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo
Blog: https://www.josephmichelli.com/blog/
Instagram: @josephmichelli
Facebook: https://www.facebook.com/TheMichelliExperience
Twitter: @josephmichelli
LinkedIn: https://www.linkedin.com/in/josephmichelli/

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph’s other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.

Dr. Joseph Michelli breaks down the most impactful ways to optimize the customer experience in your business.

KEY TOPICS
Building resources as you make bold decisions.
Becoming genuinely interested in your customers.
Why personalization isn’t the single solution for improving client experience.
What you want your business to be known for.
Empowering your employees.
What your customers are seeking from you.

DON'T HAVE TIME FOR THE FULL EPISODE?
Check out the 6-minute highlight clip, Ep.92 HIGHLIGHT I Providing your team freedom within boundaries. You can download it directly using this link.

CONNECT WITH US
www.decidedlypodcast.com
Join us on Instagram: @decidedlypodcast
Join us on Facebook
Shawn’s Instagram: @shawn_d_smith
Sanger’s Instagram: @sangersmith

MAKING A FINANCIAL DECISION?
At Decidedly Wealth Management, we focus on decision-making as the foundational element of success, in our effort to empower families to purposefully apply their wealth to fulfill their values and build a thriving legacy.
LEARN MORE
www.decidedlywealth.com

SUBSCRIBE TO OUR WEEKLY DECISION-MAKING TIP EMAIL

Join us every Wednesday for more strategies to DEFEAT bad decision-making - one episode at a time!

CONNECT WITH DR. JOSEPH MICHELLI
Website: https://www.josephmichelli.com/
Books: https://www.josephmichelli.com/bestsellers/
Podcast: https://open.spotify.com/show/2H8Rz1uCMu9giW70vYMERo
Blog: https://www.josephmichelli.com/blog/
Instagram: @josephmichelli
Facebook: https://www.facebook.com/TheMichelliExperience
Twitter: @josephmichelli
LinkedIn: https://www.linkedin.com/in/josephmichelli/

Joseph A. Michelli, Ph.D., C.S.P., is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.

Dr. Michelli is a Wall Street Journal, USA Today, Publishers Weekly, Nielson BookScan, and New York Times #1 bestselling author. His latest book is Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges. Joseph’s other titles include The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way, Leading The Starbucks Way: 5 Principles for Connecting with Your Customer, Your Products, and Your People, The Zappos Experience: 5 Principles to Inspire Engage and WOW, Prescription for Excellence: Leadership Lessons for Creating a World-Class Customer Experience from UCLA Health System, The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary, The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of The Ritz-Carlton Hotel Company, and When Fish Fly: Lessons for Creating a Vital and Energized Workplace which was co-authored with the owner of the "World-Famous" Pike Place Fish Market in Seattle.

Joseph holds the Certified Speaking Professional designation from the National Speakers Association (NSA). He is a member of the Authors Guild, an editorial board member for the Beryl Institute's Patient Experience Journal (PXJ) and is on the founders' council of CustomerExperienceOne. Other achievements include winning the Asian Brand Excellence Award and being named one of the Top 10 thought leaders in Customer Service by Global Gurus. He received his master's and doctorate from the University of Southern California. Having journeyed with a close family member through a six-year battle with breast cancer, Dr. Michelli is committed to social causes associated with curing cancer and abating world hunger.