Resilient by Design with Rebecca Hay

This episode is all about knowing the worth of your services.

Through the episode, I share the steps and my insights to help you address the fears and myths currently keeping you from charging the right value of your knowledge, expertise, and luxury services.

I dive into the questions you need to ask yourself ahead of time, how to calculate your new rate, and how to communicate it along with a recent real-life example so you can feel confident and prepared to make this next step for your business.

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee confidently and easily? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, we take you back inside our community of designers as we share another episode of Candid Corner. This time Rebecca shares the pros and cons about designers vs contractors purchasing products for clients. She encourages designers to think about margins, markups, ordering and managing the process because there is no hard and fast rule here. She shares her own preferences, lessons learned and some tough love so you can feel informed on how to think through those vital decisions.

Episode 124: How to Run a Project Kick Off Day

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Since we're halfway through the year, I thought it would be a good time to assess all things numbers so this is a rebroadcast of the first episode in our Know Your Numbers series.

My own Operations Manager, Merilee Wright, and I team up to help you learn the numbers in your business so that you can develop a proper business growth strategy. In this first part, we’re starting with all things Project Profitability. We break down exactly how you can calculate your own project profitability, define terms, discuss the ever-existing topic of sharing your discounts, and how you can compare your projects to determine which are more profitable for your business.

Listen to the rest of the series!

Know your Numbers | Part 2 What it costs to run your business with Merilee Wright

Know Your Numbers | Part 3 How to Forecast for your business with Merilee Wright

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Today we've got a very special guest on the podcast: my very own husband Kris Karski!

Kris brings his marketing and tech expertise to the show and shares insights on all things AI. He lets us know what this tool actually is, how it works and how it can help designers with their business. We do some live demos (and go down a few doomsday rabbit holes!) as Kris shares his advice on what designers should do with this tech right now to stay ahead of the curve.

Cohere

Open.ai Chat GPT

Midjourney

Rebecca Hay's YouTube Channel

Kris Karski's Instagram

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode I chat with Renée Biery about building relationships with your trades and managing a construction site. She shares her career trajectory, her mid-career crisis (and the new ventures it led to), and how she seeks to build confidence and equip designers with the skills they need to succeed. She is passionate about encouraging female designers to excel in the business and shares her story, insights, advice, and ideas to show design entrepreneurs how to tap into resources, foster a cohesive team and manage a job site.

Episode 121: Pricing Projects, Building Confidence, and More with Rebecca Hay

About Renee Biery

Renée Biery is a Luxury Interior Designer, Podcast Host and Construction Expert. 

Educated at The New York School of Interior Design and employed by AD Top 100 firms, Renee has built an impressive resume. For the past three decades, she has created a niche expertise in managing large-scale constructions from renovations to new builds. 

Even more impressive? Her passion is to give back. Over the years, the industry has applauded her transparency and tactical advice to fellow designers. Today, she is on a mission to instill confidence in designers through her course, The Interior Designer’s Guide To Construction Management ™ - a 6 part-digital course. 

As a noted industry leader, she has been applauded by the likes of the Washington Post and Miami Herald and has shared her expertise on LuAnn Nigara’s podcast.

Find Renee

Visit her Website

Follow her on Instagram and Facebook

Sign up for her newsletter here

Listen to her podcast: The Only Girl on the Jobsite

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Today I'm taking you through my version of the most important thing every business needs: a clear step-by-step onboarding process to convert leads to clients. This is absolutely necessary to keep yourself organized and to set expectations (and boundaries) to your potential clients. This process will help you strengthen your client relationships, protect yourself from misunderstandings and lapsed payments as well as establish a professional atmosphere to teach your customers to value and trust you. Listen to this episode to learn tips from my years of experience and also the one new step I'm starting to implement.

Episode 22: Why the experience you offer matters more than the product with Thalia Toha

Episode 15: Every business needs a solid process

Episode 62: Consultations that Convert How to Run a Consultation

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, we take you back inside our community of designers as we share another episode of Candid Corner. Rebecca answers questions about sourcing and helping clients with that essential finishing touch, art. She shares insider tips and a few different approaches including what to do when tastes don't align. Then she dives into what designers should consider and concentrate on in during an economic slowdown. Hint: invest in yourself and get scrappy!

SHOWNOTES

Designer Meetup Facebook Group

PI Fine Art

3 part podcast series with Rebecca's Operations Manager Merilee Wright

Rebecca Hay's YouTube Channel

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, I walk you through we are planning to onboard our new hire! This episode is for you if you’re looking to take that next step to grow your team or bring on some help.

Recently my team went through a restructuring and we had to shift into hiring mode. If you’re interested in learning more about my experience with hiring, have a listen to episode 55 where I share 3 big hiring mistakes I’ve learned from.

I truly never worked corporate. My journey began working for an internationally-known design firm where my onboarding consisted of being thrown into the deep end and figuring it out along the way. Through my many hiring experiences over the years, I realized that no matter how experienced someone is they still need to be skillfully onboarded so that they learn about your business and seamlessly integrate into all that you do. In this episode, I share the exact steps that I took after I found the right candidate and walk you through the plan we’ve created to onboard our new hires as seamlessly as possible.

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

If you’re curious to learn more about what it’s like to design a show house, this one is for you!

 In this episode, I speak with residential interior designer Jennifer Muirhead, of Jennifer Muirhead Interiors, all about her experience and the process of designing rooms for a show house.

She shares what it was like to move across the country, re-start her business, and how she got involved in show house design. I learn the surprising outcome of this project, the post-event procedure, and the best (and worst) aspects of working on something like this. You’ll discover how Jennifer balances her design style to attract the ideal client, how she weighs the costs against the return, and her terrific marketing idea to draw in new opportunities.

About Jennifer 

Jennifer Muirhead started her eponymous design firm in 2012 in Los Angeles. After the 2008 recession (and a few years working in tv production and as a lifestyle magazine editor), she reevaluated her passions and returned to school for interior design. She began taking on design projects almost immediately and hasn’t looked back since.

Today, Jennifer delivers bespoke spaces to clients in the NJ/NY metropolitan area. Drawing on both her West Coast and East Coast experiences, she finds the sweet spot between modern and classic elements, creating spaces that are welcoming, authentic and casually elegant.

Jennifer’s work has been featured in Homes and Gardens UK, Lonny, Martha Stewart.com, Apartment Therapy, and Style Me Pretty. She now resides in historic New Vernon, NJ with her husband, daughter, and King Charles Cavalier Spaniel.

You can connect with Jennifer on her website or on Instagram 

Listen to her previous episode - #131 - High Point Market, Is it worth it?

Thank you to our episode sponsor Studio 321b

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script

➡️ Stay confident from beginning to end with my Consultation Checklist   

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue

Looking to elevate your business? Learn more about our courses

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

➡️Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts! 

In this episode, I chat with Jamie Van Cuyk all about hiring. We dive into why you need to hire to scale your business at any level, how you can prepare to interview the right candidates, the distinction between salary, contract, and freelance, and what you need to have in place to successfully onboard someone into your team.

If you’re looking to hire but haven’t before, have hired but it hasn’t worked out or you have a team and are looking for ways to better that process this is the episode you need to listen to!

Just because someone is good at what they do does not mean they’re right for you.

Jamie Van Cuyk

You can connect with Jamie at www.growingyourteam.com or on Instagram @growingyourteam.

You can also grab her free hiring checklist resource here.

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Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

Pricing your services is always a hot topic for any service-based entrepreneur. For many of us, pricing is a constant struggle due to our own money mindset, so bringing the topic up often and openly sharing can make that struggle a little easier.

In this rebroadcast episode, I share my experience with pricing my services and talk about my mindset and relationship with money. I also share how much community and the power of collaboration have changed and continuously impact how I charge for my services.

I cover my story about all of the little and big things I did when I started in this industry working for another designer and how I transitioned into my own business. Through the years I have definitely made my share of mistakes when it came to undercharging my clients while trying to find the right amount and correct way to charge for what I do.

Over the years I’ve come to realize that it’s not enough to just know someone else’s rate and compare that to yourself and what you have to offer. Pricing your services and charging what you’re worth takes into account your experience, what you’re offering, how long you’ll take to complete your offering and so much more. When a client argues with your pricing, they are usually not your ideal client and don’t understand the value of the service you’re offering.

During the episode, I also share my personal relationship with money and how my upbringing has affected that. I also go into detail about how I’m reevaluating and repairing my money mindset. If you’re trying to establish a healthier relationship with money and become more accustomed to charging what you’re worth, I strongly recommend the book: You Are a Badass at Making Money: Master the Mindset of Wealth by Jen Sincero.

If you take only 2 things away from this episode and what will help you to price your services correctly its this:

1. You need to focus on your money mindset. Find out what’s holding you back? Explore your relationship with money.
2. Collaborate in your industry – Find out what others in your area are doing? Actively pursue community and don’t think of it as competition. You will find people to encourage you to charge more money so that you’re fair to yourself.

If you're an interior designer looking for the complete blueprint to calculating your design fee with confidence ensuring you consistently get paid what you’re worth, check out my self-guided course Pricing with Confidence. 

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Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

This is a special episode because we’re sharing a live broadcast we did inside our Designer Meet-up Facebook group. We brought together 2 special guests to open up the discussion of what it really means to be a licensed Interior Designer.

This is always a hot topic in our community, so we decided to have this conversation because we believe the more knowledge you have, the better you are at making decisions. 

In this episode, Maia Roffey, Sharon Portelli and I discuss what it means to be an interior designer, the circumstances when you can refer to yourself as an interior designer, and how you can start the process. Listen towards the end when I ask an uncomfortable question and share my less-than-positive experience with the local association. 

I truly hope that at the end of the episode, you’ll see that there isn’t simply one way of doing things, but having the knowledge is the best way to make the right decision for you.

You can connect with Maia at blacksheepinteriordesign.com or on Instagram @blacksheepid

You can connect with Sharon at sportelli@arido.ca

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, I chatted with Dena Patton and did a deep dive into the CEO mindset. We talked about how to take you from a fly-by-the-night designer or entrepreneur to the truly savvy business person you know you want to be.

If you’re looking for the right motivation to stop treating your business like a hobby this one is for you!

As you listen to this episode pay close attention to her Dena describes clients. She categorizes them into beer clients, wine clients, and champagne clients. Use this segment to start thinking about your current client and see where they fall.

We also chatted about systems! I shared the ONE system I implemented in my business that completely transformed me from entrepreneur to CEO. It helped me free up my time and focus on the money-generating activities. I believe this is the one system that everyone should nail down first.

As you listen to this episode take away the motivation you need to be and own the CEO role in your business - it’s not about scaling or growing a team, it's about freeing up your time to do what you love.

You can connect with Dena at denapatton.com or grab a copy of her book at The Greatness Game on Amazon.

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Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, I share exactly how I run a consultation to ensure that both you and your client get the most out of your time together. 

Using a consultation to kick-start your process and convert leads to clients is the single most powerful and strategic way to eliminate chaos and increase your revenue. So let's dive into why you need to include in your process and how to run one!

During the episode, I talk about how I didn’t charge for my consultations when I started my business. It wasn’t because I didn’t value my time but because the person I worked for before didn’t charge for theirs. I just thought that since they were experienced and not charging for consultations, that was the best way to do it too. But what I didn’t realize at the time was the importance of that designer’s experience. He didn’t charge for consultations because almost every lead he had would turn into a full project job -  That was the caliber of client and level of experience he was at, not me.

I quickly learned, that if I didn’t charge for my consultations, my time and expertise as a designer were not as valued and I was not attracting the right type of client that could actually afford my services. I then shifted my mindset and started running my business as a business. The first thing you should do when you shift into this mindset is to charge the right value for consultations. (Obviously, every city and town is different, but the point is that you’ve got to charge!)

After a few years, I realized that it was time for another change. I was doing too many consultations at a relatively inexpensive fee and not many of those turned into full-fledged projects (which is obviously the goal when running a design business). After reassessing, I nervously increased my consultation to be a more premium fee, and guess what, I got fewer consultations… But more full-paying design jobs! Raising my rates for my time, knowledge and expertise attracted my ideal client, a higher caliber client that could afford my services and beautiful designs through to the end.

Through the episode, I share other lessons and tidbits I’ve learned about consultations such as:

1. Get a scheduler - this will save you or your team from having back-and-forth conversations about dates and times for booking consultations

2. Arrive prepared and ready to reiterate your messaging using multiple mediums

3. Set expectations for your clients early and often - This is essential throughout the duration you are working with a client. Talk timelines, budgets, and when you’re taking on new projects.

4. Listening is the most important thing you can do at a consultation, then come the ideas

5. Connect with your client based on what you see around their home - Show them you’re human and fund a common element so that you can make a personal connection

6. Show proof of the value you are bringing them and the possible problems that you will find solutions for - Use past magazine publications, client reviews, and past or ongoing project images with a story

One of the biggest game-changers in my business that completely altered the consultation experience I provide was the implementation of a pre-qualifying call, which I call a Discovery Call after the lead reaches out. Having a phone call before a consultation is booked is vital because you get to learn about the project, you can set expectations in terms of money and timeline, and one of the most important things, you find out if you’re right for each other. It all starts with this casual short conversation. (You can get my Discovery Call Script at rebeccahay.com/discoverycall)

Lastly, I share some tips on the best ways to convert a consultation into a full project job. I have found that reassuring them that you know what you are doing simply by having a clear-cut process, helps to establish trust even as a newbie designer. The more you educate people on your process, on your role, and with all of the knowledge that you have, the easier it’ll be to convert that consultation into a full client.

Download my free consultation checklist at rebeccahay.com/consultationchecklist

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Leave a comment below on how you liked this episode and let me know what other topics or guests you’d like on the podcast. Don’t forget to rate the podcast on Apple Podcast, Spotify, or any other podcast platform!

I’m thrilled to share this episode with special guest Darla Powell! If you’re a design professional you’ve probably heard of Wingnut Social or of Darla herself. In this episode, Darla joined me to talk about all things marketing, with a special focus on Instagram and social media. If you’re looking to up-level your social media marketing game as an interior designer this is for YOU!

Through the episode, Darla shared her insight on staying consistent with your marketing and how to stay true to yourself as you raise awareness and share on social media. If you like what you heard on this episode and want to hear more from Darla, let us know and we’ll bring her back to share more of her marketing genius! 

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Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Want to be the first to know when Power of Process is returning? Click to learn more about my systems building course.

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, I delve into marketing! In a time of recession, it is your time to up your game and stand out from your competition.

I recently read that typically in a recession marketing is one of the first items to be cut when businesses try to rework their budget and cut costs. This is counterintuitive because during this time period, is when you need to get in front of more people and get clear on your messaging.

There may be less business to be had overall, but you have to get crafty to go out there and get the business that does exist. In this episode, I share strategies that I have seen to be very effective in marketing your business during an economic downturn.

If you're wondering how to connect to new leads and market your business directly to your ideal clients, this one is for you!

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Did you hear? Doors to my signature course for Interior Designers is NOW OPEN! Learn more at rebeccahay.com/powerofprocess (Doors close on Friday, March 31 2023)

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

In this episode, I sat down with powerhouse POP alumni, organizer, and decorator Sarah Grant and we chatted all about how she picked up and moved her family and her business across the country and is now expanding her offerings!

If you're considering making a big move to a different city or beyond, you'll want to catch Sarah's nuggets - let this episode inspire you!

I first met Sarah when she was living in Toronto working as a home organizer. She helped me organize my basement that's full of kids' toys, my kitchen, and my bathrooms. Sarah is an incredibly savvy businesswoman who took Power of Process in 2022 and was able to implement all that she learned and expand her organizing business to include decorating services. All this after having moved from Ontario to British Columbia! Sarah shares what her journey has looked like as well as her biggest takeaways from taking Power of Process. (Learn more)

The importance of not trying to do everything yourself. Recognize your own strengths and bring people on board to support you in areas where you can get help and that’s where all the growth happens. Sarah Grant

You connect with Sarah on Instagram @be.neatstudio or on her website www.beneatstudio.com.

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Have you heard? I've got a new Free masterclass, Consultations that Convert!

Join me to learn how I run my consultations, things to avoid, and how to make the offer and sell your services so that you can convert your consultations into full design projects!  Save your seat here: https://rebeccahay.com/masterclass 

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Waiting for Power of Process? It's coming back soon, click to learn more about my systems building course.

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, designer extraordinaire and returning guest, Erica Gelman and I sat down to talk all about contracts! We covered why you need a contract, and what should be in it.

If you're a designer and are looking for some insight on what to include in your design services contract, this episode is for you! We both share some lived experiences that should help you fast forward and skip a few pitfalls. 

Erica is candid and an open book throughout the entire episode. She unexpectedly shares her story of being sued by a client and walks us through exactly what happened. Her experience prompted her to want to share her insights with our audience so that others can learn from her without having to go through it themselves.

Once you have a contract and it's signed with a client, follow your own contract, and hold yourself accountable. You expect your client to fulfill every part of the agreement, so make sure you do the same. Read your contract if you forgot! Every time you send one off just read it again, You’re investing in your own business by doing so, you’re putting in the time and you’re making sure that everything you’ve said to them doesn’t just stay on a piece of paper but it actually happens. Erica Gelman

You can connect with Erica on Instagram @erica_gelman or on her website at www.ericagelman.com.

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Have you heard? I've got a new Free masterclass, Consultations that Convert!

Join me on Wednesday, March 22 to learn how I run my consultations, things to avoid, and how to make the offer and sell your services so that you can convert your consultations into full design projects!  Save your seat here: https://rebeccahay.com/masterclass 

Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Waiting for Power of Process? It's coming back soon, click to learn more about my systems building course.

Want to be the first to know when the next episode drops? Don't forget to SUBSCRIBE to the Resilient by Design Podcast wherever you listen to podcasts!

In this episode, I sit down with entrepreneur extraordinaire and sales maven Nikki Rausch and talk all about getting comfortable with selling.

Designers and creatives, get ready to take notes. Sales is an area where many of us often fall short - myself included. It's an area of constant stress and one that we constantly need to improve if we want to have a successful business.

Nikki has a phenomenal ability to talk about sales. Through our conversation, I had so many Ah-has and takeaways that I can apply to my own business and even to my discovery call script.

In this episode, Nikki shares many tangible takeaways and specific advice on how to level up, make the sale, and tweak your conversations with clients to that you can secure the sale and land those dream clients and projects.

Do not send a proposal to somebody without having scheduled a time to have reviewed that proposal. So that you can answer any last questions and ask for the business. If you’re missing this step you’re leaving money on the table, you’re slowing down the sales process and earning this person’s business, and risk losing their business.

Nikki Rausch

Looking to connect with Nikki and get access to her Free e-book? Click here.

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Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Waiting for Power of Process? It's coming back soon, click to learn more about my systems building course.

In this episode, I sit down with interior decorator supreme and POP Alumni, Jen Sottosanti! From Nurse to Decorator - Jen moved into interior design as a second career, bringing over her skillsets of caring for people into her design business.

Jen and I have a really candid conversation about balance, setting boundaries, and the real struggle of being a parent to young children. We also share tips and tricks for when we feel over-committed and want to unplug at the end of the day. This raw conversation is not feeling with parenting 101 tips and answers but it will help you see that you're not alone and hopefully encourage you to keep going because you're doing great!

To anyone out there debating taking a leap of faith and taking a different path in their career, Do it! You have 1 life. Don’t hold back. You can be and do whatever you want to do.

Drive in your own lane. When you’re constantly comparing yourself, you’re just holding yourself back on what you could be accomplishing. Focus on your goals and focus on the things you want to accomplish in your life, you will get there in your own time. You will get there when you’re meant to get there Jen Sottosanti

You can connect with Jen on Instagram @jensottosantidesign!

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Download our Free Resources

➡️ Pre-qualify your clients with my Discovery Call Script: https://rebeccahay.com/discovery/

➡️ Stay confident from beginning to end with my Consultation Checklist: https://rebeccahay.com/consultationchecklist/

➡️ Looking for a quick infusion of cash? Grab my 4 easy ways of increasing your revenue: https://rebeccahay.com/revenue/

Looking to elevate your business? Learn more about our courses:

➡️ Want the complete blueprint to calculate your design fee with confidence and ease? Learn more about my Pricing with Confidence course 

➡️ Waiting for Power of Process? Get on the waitlist: https://rebeccahay.com/powerofprocess/

Want to learn more about Resilient by Design, or become a sponsor? Visit rebeccahay.com/podcast.

Stay connected with our design community on social media: 

Instagram: @rebeccahaydesigns 

Podcast Instagram: @resilientbydesignpodcast

TikTok: @designercoach

Private Facebook group exclusively for designers: https://www.facebook.com/groups/386543625374544